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Comfort Suites Airport

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197 Reviews from our TripAdvisor Community

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Showing 194: English reviews
Wisconsin
1 review
Reviewed yesterday NEW via mobile

I love staying at this hotel! The front receptionists are very friendly & help me so much with directions around the area and great eats around town. Beds are comfortable & pool is lovely & creative! Will come again!

Helpful?
Thank penelopetrump
1 review
Reviewed October 28, 2016 via mobile

I really enjoyed my stay here. The housekeeping was awesome and pleasant. The room was very clean and the bed was comfortable. The hotel is very well kept. The front desk was very pleasant when checking me in. I look forward to staying here again in the near future

Helpful?
Thank Tammy G
Felton, Delaware
1 review
Reviewed October 27, 2016

My stay at this Fabulous Hotel was great. Thanks to the staff here, especially Cynthia and Sarah, at the front desk, was helpful and so kind it made me feel at home. The quality of the room and all the amenities were clean and available at all times. I am recommending this Hotel to anyone who visits Newport News, Va.... More 

Helpful?
Thank _jackhandley01
Philadelphia, Pennsylvania
Level Contributor
3 reviews
Reviewed October 26, 2016

We thought that we were booking at decent place having stayed at Comfort Inns before. The outside appearance was very nice and the front desk very pleasant. When we entered our room, I saw a little bit of dried food on the carpet between the two beds. I used a tissue to pick it up and throw it away. The... More 

Helpful?
Thank mmles
Kimberly K, General Manager at Comfort Suites Airport, responded to this review

Thank you very much for your valuable feedback. Please accept my sincerest apologies on behalf of my entire team regarding your less than perfect stay with us. We use all reviews, good and constructive criticisms, for on going training and recognition with our staff. I hope you will consider staying with us again More 

Durham, North Carolina
1 review
Reviewed October 25, 2016

This hotel is top notch and met all of my standards that I needed! My wife and I and are 2 daughters had the pleasure of staying here last week due to Hollowscream at Busch Gardens and we were welcomed by the front desk night Auditor Malik whom made our check in experience a very speedy process. He also informed... More 

Helpful?
Thank woodsidedt
CO
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 17, 2016 via mobile

I was so disappointed with the quality of this hotel. It should not have a AAA rating. Our bathroom sink drain had a slow drain. We asked for it to be fixed along with a broken tub handle that adjusts temperature. We requested a new room. There were also holes in the drywall around tub and edges in room. We... More 

Helpful?
Thank family1992
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Thank you very much for your valuable feedback. Please accept my sincerest apologies on behalf of my entire team regarding your less than perfect stay with us. We use all reviews, good and constructive criticisms, for on going training and recognition with our staff. I hope you will consider staying with us again. More 

San Francisco, California
2 reviews
Reviewed October 3, 2016

My Job Sent Me Here To Newport News To Stay For 3 Weeks. 3 weeks In A New Place I Wanted To Feel Like I Was At Home. I Stayed Here At The Comfort Suites And It Felt Just Like How I Wanted It To Feel. Daily Breakfast Was Amazing. The Staff Was Awesome. The Atmosphere Was Delightful...... Being Greeted... More 

Helpful?
Thank asaylor890
Kimberly K, General Manager at Comfort Suites Airport, responded to this review

Thank you for taking the time to respond to the survey. I am glad that you felt at home here. We strive hard to provide exceptional customer service so I appreciate you acknowledging that and I will certainly share this with the staff. We look forward to seeing you again very soon! More 

1 review
Reviewed September 24, 2016 via mobile

Myself and my parents decided to come in town and visit Busch Gardens and also to visit our family in Norfolk Va. We were greeted by the friendly staff at the front desk that made our check in process so complete, my mother was amazed that the hotel offered a indoor salt water pool which took us back to our... More 

Helpful?
Thank Malikc80@gmail.... S
Kimberly K, General Manager at Comfort Suites Airport, responded to this review

Dear Malik, Thank you for taking the time to fill out the survey and for the kind words. I am glad everyone enjoyed their stay here and I will pass on your thank you to the staff at our next meeting. We look forward to seeing you again in February. More 

portsmouth, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2016

I just want to say that Ms cynthia reid had excellent hospitality services it was like a home away from home for me. My room was exceptionally cozy and the breakfast was delightfully Delicious. The property itself inside and out was completely immaculate and up to par and clean I just want to say thank you guys again for exceptional... More 

Helpful?
Thank Cynthia R
Kimberly K, General Manager at Comfort Suites Airport, responded to this review

Dear Cynthia, Thank you for taking the time to respond to our on line survey. I am happy to hear that you enjoyed your stay. Thank you for the kind words, I will share them with the staff and especially Cynthia. She is a great asset to our team here. More 

Detroit, Michigan
Level Contributor
10 reviews
9 hotel reviews
Reviewed July 24, 2016

Needed a place to stay overnight. We had a 2 queen room with a love seat which was really like an oversized pull out chair. It was right next to one of the beds, not in a separate area. It had one tv. The Internet was slow and the pool was dirty in the morning. Breakfast was good. The location... More 

Helpful?
Thank 4Kate5879
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 

Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Location: United States > Virginia > Newport News
Price Range: $91 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites
Hotel Style:
#4 Romantic Hotel in Newport News
#4 Family Hotel in Newport News
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Questions & Answers

Questions? Get answers from Comfort Suites Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a end room on the end of the hotel”
 of 5 bubbles woodsidedt, Oct 25, 2016 | Read review
“don't book here”
 of 5 bubbles F337MUas, May 25, 2016 | Read review
“Do not stay by the elevators.”
 of 5 bubbles BeachGal70, Apr 20, 2016 | Read review
“Hard to say, just make sure you do not book the same night as a soccer team, but that can happen anywhere you stay.”
 of 5 bubbles jasont956, Mar 20, 2016 | Read review
“even numbers face front of hotel, but it's set back off of the road, so all was very quiet except the epic fail of a mom in the next room.”
 of 5 bubbles kmfleet, Aug 17, 2015 | Read review
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