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Extended Stay America - Newport News - I-64 - Jefferson Avenue

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Extended Stay America - Newport News - I-64 - Jefferson Avenue
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57 Reviews from our TripAdvisor Community

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Showing 57: English reviews
Pennsylvania
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

If I could have rated it a zero I would have. We went into this trip knowing that this place wasn't going to be like a typical hotel and since it was cheaper I thought this would be great. Well let me tell you....you absolutely get what you pay for! No customer service skills, if you want any dishes or... More 

Helpful?
Thank Mschaffer81
Indianapolis, Indiana
Level Contributor
74 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were not looking for anything more than this location and a place to sleep while we tourist-ed and visited our son at Fort Eustis. So we were not looking for a plush hotel, just a good value. We read the other reviews and were pleasantly surprised that the hotel exceeded our expectations. Everything (location, staff, room, price) was fine/excellent... More 

Helpful?
Thank John_B_Indy
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I appreciate you taking the time to write a review of our hotel. I am pleased to hear that you enjoyed your stay overall and found our hotel to be a good value. Still, I apologize that you were not satisfied with our grab-and-go breakfast and that you experienced noise disturbances from neighboring guests. Your comments will be useful as... More 

Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I reserved this hotel because I got 20% off by signing up for their 'perks' club. If I had paid full price, I would have been upset. The man at check-in was great, quick and helpful with information. All others we interacted with were also friendly & helpful. The hallway smelled awful, I think from something that was being cooked... More 

Helpful?
Thank JNargang
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I appreciate you taking the time to write a review of your experience with us. I'm sorry to her that your stay was not excellent. The uncleanliness that you speak of does not represent our high-quality standards. Because of this, additional training will be conducted to make sure all guests are given a clean comfortable stay with us. I really... More 

1 review
5 of 5 stars Reviewed June 14, 2016

I was pleasantly surprised with this hotel. I have paid a lot more for a lot less in the recent past. The room was spotless and everything looked beautiful. The bed was extremely comfortable. I would stay there again without a doubt.

Helpful?
Thank Jake J
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I want to thank you for taking the time to post a review of our hotel. I am glad to hear that your stay at our hotel exceeded your expectations. I'm happy that you found your room to be spotless and comfortable. Thank you for choosing Extended Stay America. We hope you will stay at our hotel, or any of... More 

Jacksonville, North Carolina, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 8, 2015 via mobile

I got stuck here because the reservation I made early in the week was overbooked at the Extended Stay-Oyster Point...come to find this out when I was in route already for my 3pm check in and I was contacted at 4:40 through email. I called at 6pm and talked with Juanita who was really nice an more than happy to... More 

Helpful?
2 Thank Jasmine C
Chesapeake, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 29, 2015

Should be CONDEMNED! Who EVER is in charge SHOULDN'T BE! stay at your own RISK! Mildew smell everywhere, halls dirty, elevator dirty, oven dirty, tub dirty, pool dirty NEVER any towels. I should have wrote my name in the dirt on the floors so their housekeepers would see how thick the dirt is. It seems to me that someone should... More 

Helpful?
1 Thank MarcusJ328
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed August 9, 2015 via mobile

Flew up from Miami for my daughters Junior Olympics track meet so I figured I'd get a place with a kitchen since we'd be here for an entire week. The halls reeked of cigarette smoke, the front desk staff isn't friendly by any means with the exception of ONE young lady. I believe her name was LaMeca but I could... More 

Helpful?
2 Thank Alecia U
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 6, 2015 via mobile

The only good comment I have about this stay was the location...mall was right across the street, many restaurants near by and close to the location we needed. I also must say that after a few issues the staff (some not all) for the most part was helpful. Needing internet..well don't count on the free wifi they offer, it doesn't... More 

Helpful?
3 Thank DAVIDMISTY G
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 1, 2015 via mobile

This hotel was horrible! The hallways were in bad shape, wallpaper peeling and carpets nasty. The whole place smelled of mildew or some type of industrial odor spray trying to cover up. The worst part was.the dead cockroach on the bathroom floor in the morning Stay away!

Helpful?
1 Thank Tina P
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 29, 2015

The only great thing about this stay was the location (very close to lots of eating places, mall and I-64) and a few of the very nice staff members including the regular morning front desk lady and the hotel Manager. It's obvious these two are valuable to this hotel staying afloat and they need the support of corporate to get... More 

Helpful?
Thank Illinois Truth B
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Newport News - I-64 - Jefferson Avenue

Address: 12359 Hornsby Lane, Newport News, VA 23602
Location: United States > Virginia > Newport News
Price Range: $65 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Newport News - I-64 - Jefferson Avenue 2*
Number of rooms: 73
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