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Extended Stay America - Newport News - I-64 - Jefferson Avenue

Booking.com$66*
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06/11/2017 06/12/2017
1 room 2 adults 0 children
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Extended Stay America - Newport News - I-64 - Jefferson Avenue
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8 Reviews from our TripAdvisor Community

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Showing 8: English reviews
Start your review of Extended Stay America - Newport News - I-64 - Jefferson Avenue
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Washington DC, District of Columbia
Reviewed 3 days ago NEW

All I can say is this has been my third stay at this hotel. The first and last trips were far better than the second. It is a extended stay hotel. So don't expect a lot. It has clean facilities. Housekeeping has done their job. A very small fitness room. Close to the mall and plenty of dining places. Its...

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Helpful?
Thank 747dcworldtraveler
00esa, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

Thank you for the review. We are glad that your stay was overall comfortable and our clean facilities and the excellent value we offer were to your satisfaction. We appreciate you choosing us once again and hope to have the opportunity to welcome you back for a future stay. Sincerely, General Manager

San Juan, Puerto Rico
HOTEL’S FAVORITE REVIEW
Reviewed March 22, 2017 via mobile

Stayed at this hotel this last month. I have traveled quite frequently for work during my career. You can't beat this hotel for the price. However I have never met such a friendly, engaging, and attentive staff. You can tell the property needs a little work but the staffs service was right on point. These folks went above and beyond...

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Helpful?
Thank Sam P
About Hotel's Favorite Review
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

Your feedback is important. Thank you for taking the time to share your experience. I am glad to see you were well accommodated by our staff, who made a good impression on you. They will be informed on the excellent job they are doing. Thank you again for your review. We look forward to seeing you in the future, should...

Charleston, West Virginia
Reviewed 4 weeks ago via mobile

We stayed here for a few months while in town for work. It is not the hotel pictured on their profile which is strange but the prices for weekly and monthly stays is great and a full kitchen is a must. The hotel is just very basic when it comes to amenities and it could use some extensive updates but...

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Helpful?
Thank Andriana R
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies regard the melted and inaccurate stove knobs. Still, we are glad to know that we were able to enjoy a clean and budget friendly room. Thank you again for your kind words. The staff and I would love to provide you with another...

Newport News, Virginia
Reviewed August 8, 2016

I stayed at this property for 2 weeks out of my 6 week stay in VA, but I wish I had booked it for the full 6 weeks. I will point out that I was in Virginia for work, not pleasure, so my expectations were to have a comfortable living environment, rather than a resort style hotel. Regardless, I was...

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Helpful?
Thank bob151719
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I want to thank you for taking the time to post a review of your stay. I am so delighted to know that our staff was so helpful. It is also great to know the condition of your room was favorable and that you found our amenities pleasant. The staff and I would like to thank you again for posting...

Pennsylvania
Reviewed July 21, 2016 via mobile

If I could have rated it a zero I would have. We went into this trip knowing that this place wasn't going to be like a typical hotel and since it was cheaper I thought this would be great. Well let me tell you....you absolutely get what you pay for! No customer service skills, if you want any dishes or...

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Thank Mschaffer81
Indianapolis, Indiana
Reviewed July 4, 2016

We were not looking for anything more than this location and a place to sleep while we tourist-ed and visited our son at Fort Eustis. So we were not looking for a plush hotel, just a good value. We read the other reviews and were pleasantly surprised that the hotel exceeded our expectations. Everything (location, staff, room, price) was fine/excellent...

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Helpful?
Thank John_B_Indy
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I appreciate you taking the time to write a review of our hotel. I am pleased to hear that you enjoyed your stay overall and found our hotel to be a good value. Still, I apologize that you were not satisfied with our grab-and-go breakfast and that you experienced noise disturbances from neighboring guests. Your comments will be useful as...

Reviewed June 28, 2016 via mobile

I reserved this hotel because I got 20% off by signing up for their 'perks' club. If I had paid full price, I would have been upset. The man at check-in was great, quick and helpful with information. All others we interacted with were also friendly & helpful. The hallway smelled awful, I think from something that was being cooked...

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Helpful?
Thank JNargang
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I appreciate you taking the time to write a review of your experience with us. I'm sorry to her that your stay was not excellent. The uncleanliness that you speak of does not represent our high-quality standards. Because of this, additional training will be conducted to make sure all guests are given a clean comfortable stay with us. I really...

Reviewed June 14, 2016

I was pleasantly surprised with this hotel. I have paid a lot more for a lot less in the recent past. The room was spotless and everything looked beautiful. The bed was extremely comfortable. I would stay there again without a doubt.

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Helpful?
Thank Jake J
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I want to thank you for taking the time to post a review of our hotel. I am glad to hear that your stay at our hotel exceeded your expectations. I'm happy that you found your room to be spotless and comfortable. Thank you for choosing Extended Stay America. We hope you will stay at our hotel, or any of...

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16 photos of this hotel

Management photos: Courtesy of the property manager

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06/11/2017 06/12/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Newport News - I-64 - Jefferson Avenue

Address: 12359 Hornsby Ln, Newport News, VA 23602-6958
Location: United States > Virginia > Newport News
Price Range: $71 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Newport News - I-64 - Jefferson Avenue 2.5*
Number of rooms: 73
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Newport News - I-64 - Jefferson Avenue staff and other travelers.
2 questions
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Questions? Get answers from Extended Stay America - Newport News - I-64 - Jefferson Avenue staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were placed in the handicap room and it was fine - actually preferred linoleum floor to carpet.”
John_B_Indy, Jul 4, 2016 | Read review
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$66* /night
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Prices are for 1 room, 2 adults
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