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    Extended Stay America - Newport News - I-64 - Jefferson Avenue

    12359 Hornsby Ln, Newport News, VA 23602-6958
    +1 877-432-9997
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    12/24/2017 12/25/2017
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    $57
    $57
    $57
    Traveler (4)
    Room & Suite (9)
    Dining (1)
    Overview
    • Excellent30%
    • Very good5%
    • Average35%
    • Poor15%
    • Terrible15%
    Oct 4, 2017
    “Extended stay”
    Jul 7, 2017
    “Average stay”
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Hotel
    Suites
    Fitness center
    Kitchenette
    Pets Allowed
    Wheelchair access
    Dry Cleaning
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Newport News - I-64 - Jefferson Avenue
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    Rooms
    Dec 24Dec 25
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (20)
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    1 - 5 of 20 reviews

    Reviewed October 21, 2017 via mobile

    Okay room but mold issues! Nicely painted room. They allow pets. If you have pet allergies be careful. It is smoke free. Also plan to eat breakfast next door, the breakfast selection is coffee, mixed hot water cereals, and muffins.More

    Thank Candi Y
    Response from 00esa, Manager at Extended Stay America - Newport News - I-64 - Jefferson AvenueResponded October 21, 2017

    Candi, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is...More

    Hotel's Favorite
    Reviewed August 27, 2017

    We had a reservation for two nights at another motel but the room didn't meet our standard. Called many motels and Extended Stay America was the only one that had a place for us. Boy are we glad they did. This place met all our...More

    Thank Wickett52
    Response from 00esa, General Manager at Extended Stay America - Newport News - I-64 - Jefferson AvenueResponded August 28, 2017

    Thanks for the awesome feedback. We are delighted to know you loved the kitchenette in your room and were very much impressed with the top-notch service provided by our associates. It was a pleasure serving you at Extended Stay America, and we look forward to...More

    Reviewed October 4, 2017

    Disliked this specific property only. The one on oyster point is much better. bathroom actually had a small amount of mold, door extra locking latch was broken and room service never came. Only thing nice was James the attendant at the front deskMore

    Review collected in partnership with Extended Stay
    Thank brazilleluv
    Response from 00esa, Manager at Extended Stay America - Newport News - I-64 - Jefferson AvenueResponded October 5, 2017

    Thank you for taking the time to share your feedback. We are sorry for the cleanliness and maintenance issues you had and the inconvenience it caused. We will discuss your feedback with our staff to ensure this does not occur in the future. On a...More

    Reviewed July 29, 2017

    I reserved this hotel for my family's vacation. Based on the images on the website we were pretty excited to get to the hotel. However, when we arrived we were pretty disappointed. The front lobby was not very clean. The hotel smelled pretty badly. when...More

    Thank mjohnson5499
    Response from 00esa, General Manager at Extended Stay America - Newport News - I-64 - Jefferson AvenueResponded July 30, 2017

    Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been...More

    Reviewed July 15, 2017

    Do not stay here. Worse hotel ever and staff are rude and dirty. They had no kitchen supplies and when I asked they told me not to hold my breath. And the management forgot to order the stuff for breakfast so we had to get...More

    Review collected in partnership with Extended Stay
    Thank christopheraH3105JG
    Response from 00esa, General Manager at Extended Stay America - Newport News - I-64 - Jefferson AvenueResponded July 16, 2017

    Christopher, I am sorry to know that we did not meet your expectations regarding service and hope you will accept my apology for what transpired. Our team prides itself on delivering wonderful service, so we're sorry this was not your experience with us. This is...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Center with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Things to do
    • Fitness Center with Gym / Workout Room
    Details
    • Price range
    • $61 - $86 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 73
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Booking.com, Hotels.com, Priceline, TripOnline SA, Cancelon, Cheap Tickets and Hotwire so you can book your Extended Stay America - Newport News - I-64 - Jefferson Avenue reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Virginia >
    • Newport News
    Add Photo Photos
    Traveler (4)
    Room & Suite (9)
    Dining (1)
    Pool & Beach (1)
    Hotel & Grounds (8)
    Bathroom (1)
    Nearby
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    Questions & Answers
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    Room Tips
    "Don't be shy about calling even for short stays. They bend over backward to make you happy."
    Read review
    "Stay on the top floor otherwise you'll here every step the people above you take."
    Read review
    "We were placed in the handicap room and it was fine - actually preferred linoleum floor to carpet."
    Read review
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