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The staff was horrible. The pictures on the website don't even match the hotel. There was prostitution and drug dealers. It was so bad me and my husband didn't stay not to mention the first room was dirty and the second room was dirty.
I stayed here around the holidays and found the staff mostlyorning staff to be very rude.I even got scolded by the ghetto housekeeping lady who didn't seem to really want to be there.Good prices..bad customer service, bring your own sanitizer spray, and incense and the...More
Response from Manager_11525, General Manager at Extended Stay America - Newport News - Oyster PointResponded June 11, 2015
Thank you for posting a review of our hotel. I am very sorry to hear that you were not satisfied with the service you received from our staff. I will be reviewing your comments with our team to ensure this does not continue in the...More
I was a little weary of staying at this hotel at first based on some of the reviews, but in all honesty it is not as bad as some of these people make it seem!
The location is perfect. Going one way, yes, it get's...More
1 Thank katie s
Response from Manager_11525, General Manager at Extended Stay America - Newport News - Oyster PointResponded April 8, 2015
I would like to personally thank you for writing such a positive review of our hotel. We do pride ourselves on our cleanliness inside and out of guest rooms so I am pleased to hear that you were more than satisfied with your room. I...More
I was skeptical when I read the previous reviews but I have used Extended Stay many times over the years as I have a corporate discount for them and decided to check them out. I have not been disappointed in my stays here. The staff...More
Response from Manager_11525, General Manager at Extended Stay America - Newport News - Oyster PointResponded March 6, 2015
The team and I read your review and would like to thank you for writing such a positive and descriptive review of our hotel. I've noticed that you have had the pleasure of staying with us a few times so reviews like yours helps fellow...More
The rooms are dirty and smell horrible, not to mention everytime the AC came on it added a musty odor. The staff is not friendly at all, you would think that a hotel that looked as bad as this one would at least have a...More
$65 - $107 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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