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Extended Stay America - Newport News - Oyster Point

Hotwire.com$66*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Extended Stay America - Newport News - Oyster Point
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52 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Newport News - Oyster Point
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Showing 52: English reviews
Reviewed May 31, 2015 via mobile

I stayed here around the holidays and found the staff mostlyorning staff to be very rude.I even got scolded by the ghetto housekeeping lady who didn't seem to really want to be there.Good prices..bad customer service, bring your own sanitizer spray, and incense and the night staff was OK and one morning woman, since the housekeeper and other morning staff...

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Helpful?
Thank ajax117
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Thank you for posting a review of our hotel. I am very sorry to hear that you were not satisfied with the service you received from our staff. I will be reviewing your comments with our team to ensure this does not continue in the future. Thank you for bringing this to our attention. We hope to have the opportunity...

Reviewed March 23, 2015

I was a little weary of staying at this hotel at first based on some of the reviews, but in all honesty it is not as bad as some of these people make it seem! The location is perfect. Going one way, yes, it get's a little sketchy, but going the other way down Jefferson you hit all of the...

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1Thank katie s
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

I would like to personally thank you for writing such a positive review of our hotel. We do pride ourselves on our cleanliness inside and out of guest rooms so I am pleased to hear that you were more than satisfied with your room. I am so glad that our staff was able to provide you with excellent customer service....

Charlotte, North Carolina
Reviewed February 17, 2015

I was skeptical when I read the previous reviews but I have used Extended Stay many times over the years as I have a corporate discount for them and decided to check them out. I have not been disappointed in my stays here. The staff is friendly and professional. They have worked to insure I am getting the best price...

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Thank rntravelgnome
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

The team and I read your review and would like to thank you for writing such a positive and descriptive review of our hotel. I've noticed that you have had the pleasure of staying with us a few times so reviews like yours helps fellow travelers get a more accurate idea of our Extended Stay. We do pride ourselves on...

Phoenix, Arizona
Reviewed October 4, 2014

The rooms are dirty and smell horrible, not to mention everytime the AC came on it added a musty odor. The staff is not friendly at all, you would think that a hotel that looked as bad as this one would at least have a friendly staff to make up for some sort of customer experience...not the case. The cleaning...

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1Thank gumby073
Woodbridge, Virginia
Reviewed August 30, 2014

I accidentally pulled in the wrong driveway to a shopping center right next door to this motel. There were homeless folks living right near the fence that separates the motel from the shopping center. I was nervous about bringing my two girls to stay there, but it was late and everyone else was sold out. The furniture was very worn...

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Thank Lorrie20142014
Fryeburg, Maine
Reviewed August 19, 2014

Musty smell to the AC every time it turned on. Room much smaller than it appears, Loud noises, close to 2 hospitals, view is of wall and Popeye's Rest. Front desk locked at all times, hard to reach staff, no phones in room. This was a business trip, plan was for 13 week stay, so having a kitchenette with equipment...

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Thank legalrn06
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Thank you for taking the time to tell us about your experience. We are very sorry to hear about your air conditioning unit and that you were not informed of our customizable kitchen packs at check-in. We store our kitchenware in a sterile environment to ensure our guests receive the cleanest items possible. We will work with our front desk...

Washington, North Carolina
Reviewed July 14, 2014

I booked a 2-star Secret Hot Rate through Hotwire and was assigned this Extended Stay. I usually book a 3-star, but since it was just my son & I, I took the cheaper route. I booked a room for 1 adult and 1 child expecting to get 2 beds. The room has 1 queen bed, instead. This is a exterior...

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1Thank usc33
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Thank you for posting such a detailed review of our hotel. I am glad that you found our fully equipped kitchen useful during your stay; however, I am disappointed to hear of the cleanliness issues in your bathroom. I will be meeting with my housekeeping staff to review cleanliness standards to ensure that your experience is not repeated. As well,...

Reviewed May 25, 2014

I have been staying at the Extended Stay America-Oyster Point for a while. Tameka Johnson, who is the property manager is probably to most understanding, easy going and professional person I have met in a while. Anything I have needed or any problems I have had, she has dealt with it. Are there people here with questionable backgrounds? Yes. But...

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1Thank Alison Q
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Alison - The team and I truly appreciate your kind remarks regarding your experience at our hotel. We thank you for letting us know that our customer service has been top notch. I am always happy to hear that my team has gone above and beyond to make a guest feel comfortable and give them that "home away from home"...

Reviewed May 19, 2014

One word is sufficient to describe this place: disgusting. Scary would also work. As in make sure your door is locked and sellable items aren't visible in your car kind of scary. Obviously the parent company has forgotten about this location because this location is not representative of the usually reliable Extended Stay America brand. The photos of generic Extended...

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3Thank mcheleac
Elkridge, Maryland
Reviewed May 18, 2014

This hotel barely qualifies as a place to stay. The rooms are filthy when you check in. The carpets are dirty and are sticky. There are crumbs on the plates, cabinets, and throughout the kitchenette. The fluent it is in need on cleaning. There is a draft from the exterior door. The parking lot is loud and the area does...

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Helpful?
2Thank Mike W
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I apologize that you were not pleased with the cleanliness of our hotel. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Please accept our sincerest apologies for your experience and...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Newport News - Oyster Point

Address: 11708 Jefferson Ave, Newport News, VA 23606-1905
Location: United States > Virginia > Newport News
Price Range: $62 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Newport News - Oyster Point 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay Newport News
Extended Stayamerica Newport News
Newport News Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Newport News - Oyster Point staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ok if you are only looking for a place to lay your head for one night. I would not recommend staying for an extended period of time.”
  • No hangers
  • No knobs on the stove
  • Empty cabinets, no microwave or coffeemaker
GwenShepp, 5 days ago | Read review
“I'm not sure there is a good room at this hotel for business or family travelers.”
djschwar, Aug 22, 2016 | Read review
“It's a motel basically, so all the rooms are accessible "from the street". Mom and young daughter did not feel safe.”
Just_a_normal_mom, Jul 31, 2016 | Read review
“Any other hotel would be better/safer”
weezie0725, Aug 6, 2015 | Read review
“all rooms in this hotel are non smoking so no worries about that. I prefer 1st floor but there is an elevator if you want to stay higher-hotel is 3 stories”
rntravelgnome, Feb 17, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$66* /night
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