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Extended Stay America - Newport News - Oyster Point

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Extended Stay America - Newport News - Oyster Point
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49 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Newport News - Oyster Point
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Showing 49: English reviews
Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 4, 2014

The rooms are dirty and smell horrible, not to mention everytime the AC came on it added a musty odor. The staff is not friendly at all, you would think that a hotel that looked as bad as this one would at least have a friendly staff to make up for some sort of customer experience...not the case. The cleaning... More 

Helpful?
1 Thank gumby073
Woodbridge, Virginia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 30, 2014

I accidentally pulled in the wrong driveway to a shopping center right next door to this motel. There were homeless folks living right near the fence that separates the motel from the shopping center. I was nervous about bringing my two girls to stay there, but it was late and everyone else was sold out. The furniture was very worn... More 

Helpful?
Thank Lorrie20142014
Fryeburg, Maine
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 19, 2014

Musty smell to the AC every time it turned on. Room much smaller than it appears, Loud noises, close to 2 hospitals, view is of wall and Popeye's Rest. Front desk locked at all times, hard to reach staff, no phones in room. This was a business trip, plan was for 13 week stay, so having a kitchenette with equipment... More 

Helpful?
Thank legalrn06
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Thank you for taking the time to tell us about your experience. We are very sorry to hear about your air conditioning unit and that you were not informed of our customizable kitchen packs at check-in. We store our kitchenware in a sterile environment to ensure our guests receive the cleanest items possible. We will work with our front desk... More 

Washington, North Carolina
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed July 14, 2014

I booked a 2-star Secret Hot Rate through Hotwire and was assigned this Extended Stay. I usually book a 3-star, but since it was just my son & I, I took the cheaper route. I booked a room for 1 adult and 1 child expecting to get 2 beds. The room has 1 queen bed, instead. This is a exterior... More 

Helpful?
1 Thank usc33
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Thank you for posting such a detailed review of our hotel. I am glad that you found our fully equipped kitchen useful during your stay; however, I am disappointed to hear of the cleanliness issues in your bathroom. I will be meeting with my housekeeping staff to review cleanliness standards to ensure that your experience is not repeated. As well,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 25, 2014

I have been staying at the Extended Stay America-Oyster Point for a while. Tameka Johnson, who is the property manager is probably to most understanding, easy going and professional person I have met in a while. Anything I have needed or any problems I have had, she has dealt with it. Are there people here with questionable backgrounds? Yes. But... More 

Helpful?
1 Thank Alison Q
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Alison - The team and I truly appreciate your kind remarks regarding your experience at our hotel. We thank you for letting us know that our customer service has been top notch. I am always happy to hear that my team has gone above and beyond to make a guest feel comfortable and give them that "home away from home"... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed May 19, 2014 via mobile

One word is sufficient to describe this place: disgusting. Scary would also work. As in make sure your door is locked and sellable items aren't visible in your car kind of scary. Obviously the parent company has forgotten about this location because this location is not representative of the usually reliable Extended Stay America brand. The photos of generic Extended... More 

Helpful?
3 Thank mcheleac
Elkridge, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 18, 2014

This hotel barely qualifies as a place to stay. The rooms are filthy when you check in. The carpets are dirty and are sticky. There are crumbs on the plates, cabinets, and throughout the kitchenette. The fluent it is in need on cleaning. There is a draft from the exterior door. The parking lot is loud and the area does... More 

Helpful?
2 Thank Mike W
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I apologize that you were not pleased with the cleanliness of our hotel. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Please accept our sincerest apologies for your experience and... More 

Williamsburg, Virginia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 7, 2014

I would like to thank the staff at the Extended Stay America, 11708 Jefferson Avenue, Newport News, VA. My visit with the wonderful staff, at the outstanding hotel, was a terrific experience the staff must be complimented. Sometimes we shouldn't mention names, because for sure, we will leave someone out. However, Fenne, Juanita, and there were three other ladies, names... More 

Helpful?
Thank hoflerw
Manager_11525, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

The staff and I appreciate your kind remarks. We’re happy to learn that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More 

Atlanta, Georgia
1 review
3 of 5 stars Reviewed March 4, 2014

I recently ended my six-month stay at the hotel to recommend it for any short-term visitors to the Hampton Roads area. The hotel is convenient to shops and restaurants along Jefferson Avenue. Moreover, I never encountered any major issues with fellow hotel guests or staff during my stay at the hotel considering I was a single female. I received a... More 

Helpful?
Thank Tamaria J
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Tamaria – I want to thank you for taking the time to post a review of your stay. I am glad to read that you enjoyed our location and our staff. As well, I am happy that we were able to provide you with a comfortable stay at an affordable rate. We look forward to welcoming you back in the... More 

Newport News, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 25, 2014

The hotel has a great rate for lengthy stays. I used my companies corporate lodging card (CLC) and it was easy. They only clean your room once a week, be prepared to clean off your bed and kitchen top if you want them to place new sheets on it or clean. If not they will leave a courteous note stating... More 

Helpful?
1 Thank Alex_W_Williams
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Alex - Thank you for taking the time to write such a great review. I am glad to read that you were pleased with our location and our grab-and-go breakfast. Still, I apologize for the issues you encountered with your door seal and the noise coming from neighboring rooms. Your feedback will be very helpful as we continuously work to... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Newport News - Oyster Point

Address: 11708 Jefferson Ave, Newport News, VA 23606-1905
Location: United States > Virginia > Newport News
Price Range: $60 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Newport News - Oyster Point 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay Newport News
Extended Stayamerica Newport News
Newport News Extended Stay
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