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Extended Stay America - Newport News - Oyster Point

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Extended Stay America - Newport News - Oyster Point
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49 Reviews from our TripAdvisor Community

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Showing 49: English reviews
Richmond, VA
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I can usually find SOMETHING positive to say about a motel or hotel. In this case, the only positive thing I can say is that I give 4 stars to the general manager (none for the hotel, itself) who really DID try to make me happy. My daughter was transferring to a university in the area and I needed a... More 

Helpful?
Thank djschwar
Richmond, Virginia
Level Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed July 31, 2016

We were heading to a tennis tournament in Newport News and needed rooms for 11 people for possibly 3 nights. We booked 6 rooms at the Extended Stay America at Oyster Point based on the images on the website and price. Never a good combination to take internet pictures at face value and price. We arrived around 9pm and immediately... More 

Helpful?
1 Thank Just_a_normal_mom
Glen Ellyn, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 13, 2016 via mobile

Do not stay at this hotel if you want a clean room. Our room smelled like a dog had peed all over it and our sheets and towels had hair on them. The sheets also had grass on them. We checked out. Our money was refunded without any problems, but the place is just nasty!

Helpful?
1 Thank Cynthia W
Newport News, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 8, 2016

the rooms looked great compared to last time when i stayed in 2014 great work to the housekeeping team and front desk. i did have great experience with the breakfast bar I do recommend this motel. They have a great staff, Anita the housekeeper is great and very nice to all the guest

Helpful?
Thank nita757
Phoenix, Arizona
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed August 6, 2015

This is the seediest place that I have ever stayed. The staff is rude. The room representation on line is false. I requested a non-smoking room and that is not what I got. I had to take medications because of this exposure. There was a huge gap between the door and the floor. There was obvious mold on the outside... More 

Helpful?
5 Thank weezie0725
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed July 24, 2015

Hubby and his sister and I went to Va for their mother's funeral and I booked 2 rooms using booking.com app. The rooms were awful. Carpet was stained, rooms smelled like cat urine. There were lots of loud people and bass from vehicles. The cleanest part was the restroom. I asked for a different room and that room smelled of... More 

Helpful?
9 Thank NaturallyMe a
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 25, 2015 via mobile

The staff was horrible. The pictures on the website don't even match the hotel. There was prostitution and drug dealers. It was so bad me and my husband didn't stay not to mention the first room was dirty and the second room was dirty.

Helpful?
3 Thank jan3314
1 review
3 of 5 stars Reviewed May 31, 2015 via mobile

I stayed here around the holidays and found the staff mostlyorning staff to be very rude.I even got scolded by the ghetto housekeeping lady who didn't seem to really want to be there.Good prices..bad customer service, bring your own sanitizer spray, and incense and the night staff was OK and one morning woman, since the housekeeper and other morning staff... More 

Helpful?
Thank ajax117
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Thank you for posting a review of our hotel. I am very sorry to hear that you were not satisfied with the service you received from our staff. I will be reviewing your comments with our team to ensure this does not continue in the future. Thank you for bringing this to our attention. We hope to have the opportunity... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 23, 2015

I was a little weary of staying at this hotel at first based on some of the reviews, but in all honesty it is not as bad as some of these people make it seem! The location is perfect. Going one way, yes, it get's a little sketchy, but going the other way down Jefferson you hit all of the... More 

Helpful?
1 Thank katie s
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

I would like to personally thank you for writing such a positive review of our hotel. We do pride ourselves on our cleanliness inside and out of guest rooms so I am pleased to hear that you were more than satisfied with your room. I am so glad that our staff was able to provide you with excellent customer service.... More 

Charlotte, North Carolina
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 17, 2015

I was skeptical when I read the previous reviews but I have used Extended Stay many times over the years as I have a corporate discount for them and decided to check them out. I have not been disappointed in my stays here. The staff is friendly and professional. They have worked to insure I am getting the best price... More 

Helpful?
Thank rntravelgnome
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

The team and I read your review and would like to thank you for writing such a positive and descriptive review of our hotel. I've noticed that you have had the pleasure of staying with us a few times so reviews like yours helps fellow travelers get a more accurate idea of our Extended Stay. We do pride ourselves on... More 

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Near Extended Stay America - Newport News - Oyster Point

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Newport News - Oyster Point

Address: 11708 Jefferson Ave, Newport News, VA 23606-1905
Location: United States > Virginia > Newport News
Price Range: $61 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Newport News - Oyster Point 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay Newport News
Extended Stayamerica Newport News
Newport News Extended Stay
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