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Residence Inn Newport News Airport

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Residence Inn Newport News Airport
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223 Reviews from our TripAdvisor Community

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Showing 222: English reviews
Staten Island
Reviewed 3 weeks ago

We traveled to Newport News because it's central to so many interesting places. This hotel was just right. The room had everything you could want - kitchenette including dishwasher, microwave, coffee pot, refrigerator - a small living room area, bedroom and bathroom. Everything was very clean. My only complaint was the mattress, which had definitely seen better days. Staff was...

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Helpful?
Thank Bonnie P
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Bonnie P, Thank you so much for your kind review and we are happy to hear that you did enjoy your stay with us. I have shared your feedback with my team in regards to the mattress so that we can get this resolved and we do apologize for any inconvenience that this caused during your stay. Please come...

Harrisonburg, VA
Reviewed 3 weeks ago

We were in town for just an overnight trip, but I would definitely stay here again. We arrived about two hours ahead of check-in time, but stopped at hotel to see what time we could get to our rooms and were told our rooms were ready. The hotel was clean, the rooms were nice and we were not far from...

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Helpful?
Thank VATravelingmommy
Fredericksburg, Virginia, USA
Reviewed October 12, 2016 via mobile

First the staff in every department were incredibly friendly every day of my stay and that was 3 months. Housekeeping was so personable and Sandy was always there to ensure my comfort. Loved my 1 bedroom suite. Kitchen was perfect for my stay. Evening snacks provided by staff was a treat. Sausage were the best. Did breakfast once way too...

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Helpful?
Thank Laurie G
Oklahoma City, Oklahoma
Reviewed October 10, 2016

Easy to find and a great location . The front desk staff was friendly and professional .This place is new , comfortable and clean . They have a happy hour which was average at best ( No beer or wine ). You have plenty of stores and restaurants on the main road . Good place to stay clean , new...

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Helpful?
1Thank Terps007
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you Hoboterp!! That was such a nice review and we are so glad that you enjoyed your stay us!!! Thank you for taking the time to let us know about your recent stay experience with us. Please come back and see us soon.

nj
Reviewed September 26, 2016 via mobile

The room was very big: you enter and directly in front is a desk and couch beyond, to your right is the kitchen and a small dinner table with 2 seats, there is a large fireplace in the living room and dishwasher in the kitchen. Then you go through a door near the dinning area and there's a nice did...

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Helpful?
Thank duchessf2015
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you so much Duchess F for that wonderful description of our rooms and we are so glad that you enjoyed your stay with us. It really means a lot to all of us here and we appreciate you taking the time to review our hotel!!! Please come back and see us soon.

Huntsville, Alabama
Reviewed September 16, 2016

I was a Resident at this Marriott property for one year. I have nothing but great things to say about the staff at this Residence Inn. They were always eager to assist me in my every need. Ashley always greeted me with a smile and kind words. The kitchen staff would actually prepare a dinner plate for me as they...

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Helpful?
Thank dnewman1156
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hey Dnewman1156!!! Thank you so much for taking the time to review our hotel! It was such a pleasure having you here with us. My staff really appreciates all the kind words that you have shared. We hope to see you again one day!!! Thank you!

Reviewed September 16, 2016 via mobile

No mention of the $100 pet fee (not deposit) on the Marriott website or when booking. The front desk clerk surprised me with the fee after we had gotten settled in for the night. By that time it was too late to find another hotel in the area. We walked the dog in with is when we checked in so...

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Helpful?
Thank Chris M
Rebecca J, Front Office Manager at Residence Inn Newport News Airport, responded to this review

Hello Chris M, Thank you for sharing your comments with us regarding the pet fee. I am very sorry that you were not informed of the cleaning fee we have for pets. We have the fee set in place so that we can properly clean the rooms after a pet has checked out, again we are very sorry that you...

Reviewed September 12, 2016 via mobile

Another great week long stay at this hotel. I don't even bother staying at any other hotel in that area because it's SO COMFORTABLE there and the staff is ABSOLUTELY INCREDIBLE!!!! The rooms are clean, Becky(The hotel manager) leads a staff that bends over backwards to make sure you have a nice stay and the food is VERY GOOD..... I...

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Helpful?
Thank Mike L
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you sooo much Mike L for that wonderful review. Your feedback really means a lot to all of us here. We are delighted to hear that you and your family enjoyed their stay with us. We hope to see you again real soon!!! Thank you

Clarkston, Georgia
Reviewed September 1, 2016

Staff is wonderful; always cheerful & helpful. Everything is clean. The work out room is great- everything works. The breakfast is always well prepared. The internet- even the paid for version- SUCKS!!! Always locking up & very slow!! ugh

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Helpful?
Thank Bamboo708
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Greetings Bamboo708! We are so glad that you enjoyed your stay with us and that my staff was able to meet your expectations! I have shared your comments with my IT department in regards to the internet so hopefully this will be addressed soon. Please come back and see us soon!!

new york
Reviewed September 1, 2016

We stayed here a couple of weeks ago. The hotel is huge and rooms were great. No problem with that. Upon arrival, the general manager was at the front desk to greet us. She was very pleasant and welcomed us to the hotel. After driving several hours it was nice to be spoken to in such a caring manner. Well,...

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Helpful?
Thank NewYorkTarmale
Rebecca J, Director of Sales at Residence Inn Newport News Airport, responded to this review

Greetings NewYorkTarmale, We are very sorry to hear that your stay was not a pleasant one. I am glad to hear the my general manager was able to greet you with a smile but very sorry to hear that the rest of our staff was not able to meet your expectations which is unacceptable and this will not be tolerated....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Residence Inn Newport News Airport (PHF) is the perfect location for your long term stay in Newport News. You will be impressed with our basketball/tennis courts for family fun. We are pet-friendly so bring your best friend with you. We offer complimentary airport shuttle, wireless internet and daily healthy breakfast buffet. ... more   less 

Additional Information about Residence Inn Newport News Airport

Address: 531 Saint Johns Rd, Newport News, VA 23602-4510
Location: United States > Virginia > Newport News
Price Range: $95 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Newport News Airport 3*
Number of rooms: 125
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Also Known As:
Residence Inn Newport News Airport Hotel Newport News
Hotel Style:
#5 Family Hotel in Newport News
#6 Business Hotel in Newport News
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Questions & Answers

Here's what travelers have asked, with answers from Residence Inn Newport News Airport staff and other travelers.
1 question
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Questions? Get answers from Residence Inn Newport News Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose floor three or higher on the front of the hotel for food views.”
 of 5 bubbles dnewman1156, Sep 16, 2016 | Read review
“corner suite is large & very quiet. Make sure to ask for pillows without feathers!”
 of 5 bubbles Bamboo708, Sep 1, 2016 | Read review
“Right off the interstate.”
 of 5 bubbles Z9953ERdavidc, Aug 3, 2016 | Read review
“Excellent Staff, Large Suites, Newly Decorated, Great Breakfast Food & Evening Mix”
 of 5 bubbles CJSmitty, Jul 7, 2016 | Read review
“I would recommend a high floor. Breakfast time is really busy”
 of 5 bubbles NubianSista72, Mar 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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