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Residence Inn Newport News Airport

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Residence Inn Newport News Airport
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211 Reviews from our TripAdvisor Community

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Showing 211: English reviews
Silver Spring, Maryland
Level Contributor
141 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is in a good location - near 64, across from a mall (if that is your thing), and has plenty of chain restaurants and a Whole Foods nearby. There is also a sister property, Courtyard, across the parking lot, and a few competitors on the same access road. When I arrived and walked in the lobby, I had... More 

Helpful?
Thank jonekn
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Greetings Jonekn, Thank you so much for your feedback and I am very sorry to hear that your room was not up to Marriott Standards. I have shared your feedback with my staff to ensure that this does not happen again. We hope if you are in the area again that you will give us a second chance! More 

White Plains, Maryland
Level Contributor
91 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for 3 nights in. One bedroom suite with a little kitchen. The room was fairly clean, generally comfortable and conveniently located. My wife did find the bed a little to soft and it bothered her back. The 2 TVs did have surprisingly sharp pictures and the room was a decent size. The only problem with the hotel... More 

Helpful?
Thank nyasgrandpa
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Nyasgrandpa, Thank you so much for your feedback regarding your recent stay. We are sorry to hear that you were not able to enjoy our buffet during your stay and we are extremely sorry. I have shared your comments with my staff so that we can make the necessary changes so that this does not happen again. We want... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This was a hot summer day and the temperature in the lobby was not much cooler than that outside. After checking in and going to our room I tried to call the front desk several times but no one ever answered. I have stayed at Marriott hotels over the years and this was first less than above average stay. Maybe... More 

Helpful?
Thank David C
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you for taking the time out to give us your feedback on your recent stay here at the Residence Inn Newport News. I am very sorry to hear that you were not satisfied with your stay. I can completely understand your frustration and concern. Please accept our sincere apologies. We are working hard to get the issues fixed. Upholding... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 20, 2016

Rooms are nice and big, clean and I loved the outdoor fire place. The staff was very friendly. The area around it was also very nice with some great restaurants right near the hotel. They have a pool and a free continental breakfast.

Helpful?
Thank Wand24
Brandywine, Maryland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 7, 2016

I arrived at the Residence Inn Hotel, 6-22-16; I noticed when I walked into the Residence Inn Newport News what a beautiful lobby, it was recently renovated, as well as the, front desk, dining area; it is beautifully decorated with the warm grey comforting colors I was pleasantly greeted by Amanda front desk, and Mrs. Becky Jones, General Manager, she... More 

Helpful?
Thank CJSmitty
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

WOW CJSSmitty!!! What a wonderful review!!! I am so glad that my staff was able to meet your expectations during your stay. We want everyone to feel that this is their "Home away form Home" All of my staff strive very hard to make sure that every guest has a memorable one. Your feedback is greatly appreciated and that's what... More 

Moseley, Virginia
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 29, 2016

Stayed here while attending Setting Sail(Orientation)with our Son who'll matriculate at Christopher Newport University in August 2016! We used to live in the area and are familiar with the lay of the land. Friendly staff, comfortable and clean facilty. Thanks again, Marriott !!

Helpful?
Thank NYNATIVEBDB
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you so much NYNATIVEBDB!! We are delighted to hear that you enjoyed your stay with us. Congrats for on your son starting at Christopher Newport!! We hope to see you again soon!! More 

Forest, Virginia
1 review
5 of 5 stars Reviewed June 17, 2016

All personnel had a good rapport and professional aspect of the facility and themselves. There were a few concerns that was addressed asap. I will stay there again in the future. Thanks to all. George

Helpful?
Thank deatongeorge
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Deatongeorge!!! Thank you so much for your review. We are so glad that you enjoyed your stay with us and that my staff was able to meet your expectations during your stay. We are so excited that you will be visiting us again in your future travels!! More 

Level Contributor
4 reviews
5 of 5 stars Reviewed June 12, 2016 via mobile

This Residence Inn is absolutely wonderful. Specifically I was impressed with the patio which was complete with a grill and fire pit. Breakfast and the room were great. Manager Tommy and front desk staff (Ruby?) were very helpful and accommodating to my family and service dog. Other properties (not Marriott) have given greif, but the staff here was beyond welcoming!

Helpful?
Thank Adam L
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you so much for the wonderful review!!! We are delighted to hear that you stay with us was a great one!! I am glad to hear that Tammy and Ruby were able to meet your expectations during your stay. We love all animals are we are so glad that you choose us during your travel needs. Please come back... More 

USVI
Level Contributor
102 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed June 11, 2016 via mobile

I stay at several different brand hotels simply because of my work. But when I get to choose my hotel I never hesitate on picking a Marriott property. They are clean, reasonably priced and the customer service is warm and welcoming. My most current Marriott was not so warm. Granted it was a very late check and I was exhausted... More 

Helpful?
1 Thank ottersRus
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Greetings, We are very sorry to hear that the customer service at the time of check in was not a pleasant experience for your. We take this very serious and it will not be tolerated. We are taking every measures to make sure that this does not happen again. Making sure everyone has a great experience here at our hotel... More 

Falls Church, Virginia
Level Contributor
83 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed May 30, 2016

Driving up to the hotel the first thing I noticed was two electric vehicle charging stations. I had a studio unit which included a cook-top, full-size refrigerator, dishwasher, coffee-maker, and toaster in the kitchen area. There was a two-person dining table, sofa with pull-out bed, large flat screen television that swivels, computer desk with-chair and very comfortable bed. There is... More 

Helpful?
1 Thank gilbertgl
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Greetings!! Thank you so much for taking the time to review our hotel we are glad that you enjoyed everything and that we had all the things that you needed during your visit with us. Please come back and visit us again real soon!!! More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Residence Inn Newport News Airport (PHF) is the perfect location for your long term stay in Newport News. You will be impressed with our basketball/tennis courts for family fun. We are pet-friendly so bring your best friend with you. We offer complimentary airport shuttle, wireless internet and daily healthy breakfast buffet. ... more   less 

Additional Information about Residence Inn Newport News Airport

Address: 531 Saint Johns Rd, Newport News, VA 23602-4510
Location: United States > Virginia > Newport News
Price Range: $104 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Newport News Airport 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Residence Inn Newport News Airport Hotel Newport News
Hotel Style:
#5 Family Hotel in Newport News
#6 Business Hotel in Newport News
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