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Residence Inn Newport News Airport

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Residence Inn Newport News Airport
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218 Reviews from our TripAdvisor Community

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Showing 217: English reviews
Huntsville, Alabama
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I was a Resident at this Marriott property for one year. I have nothing but great things to say about the staff at this Residence Inn. They were always eager to assist me in my every need. Ashley always greeted me with a smile and kind words. The kitchen staff would actually prepare a dinner plate for me as they... More 

Helpful?
Thank dnewman1156
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hey Dnewman1156!!! Thank you so much for taking the time to review our hotel! It was such a pleasure having you here with us. My staff really appreciates all the kind words that you have shared. We hope to see you again one day!!! Thank you! More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

No mention of the $100 pet fee (not deposit) on the Marriott website or when booking. The front desk clerk surprised me with the fee after we had gotten settled in for the night. By that time it was too late to find another hotel in the area. We walked the dog in with is when we checked in so... More 

Helpful?
Thank Chris M
Rebecca J, Front Office Manager at Residence Inn Newport News Airport, responded to this review

Hello Chris M, Thank you for sharing your comments with us regarding the pet fee. I am very sorry that you were not informed of the cleaning fee we have for pets. We have the fee set in place so that we can properly clean the rooms after a pet has checked out, again we are very sorry that you... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Another great week long stay at this hotel. I don't even bother staying at any other hotel in that area because it's SO COMFORTABLE there and the staff is ABSOLUTELY INCREDIBLE!!!! The rooms are clean, Becky(The hotel manager) leads a staff that bends over backwards to make sure you have a nice stay and the food is VERY GOOD..... I... More 

Helpful?
Thank Mike L
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you sooo much Mike L for that wonderful review. Your feedback really means a lot to all of us here. We are delighted to hear that you and your family enjoyed their stay with us. We hope to see you again real soon!!! Thank you More 

Clarkston, Georgia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff is wonderful; always cheerful & helpful. Everything is clean. The work out room is great- everything works. The breakfast is always well prepared. The internet- even the paid for version- SUCKS!!! Always locking up & very slow!! ugh

Helpful?
Thank Bamboo708
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Greetings Bamboo708! We are so glad that you enjoyed your stay with us and that my staff was able to meet your expectations! I have shared your comments with my IT department in regards to the internet so hopefully this will be addressed soon. Please come back and see us soon!! More 

new york
Level Contributor
142 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here a couple of weeks ago. The hotel is huge and rooms were great. No problem with that. Upon arrival, the general manager was at the front desk to greet us. She was very pleasant and welcomed us to the hotel. After driving several hours it was nice to be spoken to in such a caring manner. Well,... More 

Helpful?
Thank NewYorkTarmale
Rebecca J, Director of Sales at Residence Inn Newport News Airport, responded to this review

Greetings NewYorkTarmale, We are very sorry to hear that your stay was not a pleasant one. I am glad to hear the my general manager was able to greet you with a smile but very sorry to hear that the rest of our staff was not able to meet your expectations which is unacceptable and this will not be tolerated.... More 

Aldie, Virginia
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have stayed at this Residence Inn several times. We like the extra space of a suite and the staff is usually friendly. But we've experienced some hiccups the last few trips. We visited in May 2016. This stay started like all the others with a pleasant check in. But when we got to the room, we were surprised to... More 

Helpful?
Thank ScoobyVA
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello ScoobyVA, We appreciate you sharing your feedback with us regarding your recent visit. We are very sorry to hear that your second stay with us did not meet your expectations. I have shared your comments with my staff so that we make the necessary changes. It was very crowed during the time you were here and unfortunately our lobby... More 

Silver Spring, Maryland
Level Contributor
142 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed August 18, 2016

This hotel is in a good location - near 64, across from a mall (if that is your thing), and has plenty of chain restaurants and a Whole Foods nearby. There is also a sister property, Courtyard, across the parking lot, and a few competitors on the same access road. When I arrived and walked in the lobby, I had... More 

Helpful?
Thank jonekn
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Greetings Jonekn, Thank you so much for your feedback and I am very sorry to hear that your room was not up to Marriott Standards. I have shared your feedback with my staff to ensure that this does not happen again. We hope if you are in the area again that you will give us a second chance! More 

White Plains, Maryland
Level Contributor
96 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed August 14, 2016 via mobile

We stayed here for 3 nights in. One bedroom suite with a little kitchen. The room was fairly clean, generally comfortable and conveniently located. My wife did find the bed a little to soft and it bothered her back. The 2 TVs did have surprisingly sharp pictures and the room was a decent size. The only problem with the hotel... More 

Helpful?
Thank nyasgrandpa
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Nyasgrandpa, Thank you so much for your feedback regarding your recent stay. We are sorry to hear that you were not able to enjoy our buffet during your stay and we are extremely sorry. I have shared your comments with my staff so that we can make the necessary changes so that this does not happen again. We want... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 3, 2016

This was a hot summer day and the temperature in the lobby was not much cooler than that outside. After checking in and going to our room I tried to call the front desk several times but no one ever answered. I have stayed at Marriott hotels over the years and this was first less than above average stay. Maybe... More 

Helpful?
Thank David C
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you for taking the time out to give us your feedback on your recent stay here at the Residence Inn Newport News. I am very sorry to hear that you were not satisfied with your stay. I can completely understand your frustration and concern. Please accept our sincere apologies. We are working hard to get the issues fixed. Upholding... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 20, 2016

Rooms are nice and big, clean and I loved the outdoor fire place. The staff was very friendly. The area around it was also very nice with some great restaurants right near the hotel. They have a pool and a free continental breakfast.

Helpful?
Thank Wand24
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Residence Inn Newport News Airport (PHF) is the perfect location for your long term stay in Newport News. You will be impressed with our basketball/tennis courts for family fun. We are pet-friendly so bring your best friend with you. We offer complimentary airport shuttle, wireless internet and daily healthy breakfast buffet. ... more   less 

Additional Information about Residence Inn Newport News Airport

Address: 531 Saint Johns Rd, Newport News, VA 23602-4510
Location: United States > Virginia > Newport News
Price Range: $103 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Newport News Airport 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Residence Inn Newport News Airport Hotel Newport News
Hotel Style:
#5 Family Hotel in Newport News
#6 Business Hotel in Newport News
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