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Elegance Suites Hotel - Ile de Re

Traveler (74)
Room & Suite (32)
Dining (19)
Certificate of Excellence

About

#4 of 7 hotels in Ile de Re
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Airport transportation
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Luxury
Charming
HOTEL CLASS

Location

Full view
50Car recommended
Grade: 50 out of 100
18Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
237Reviews
135Photos
1Q+A
0Room tips
Traveler rating
  • 131
  • 68
  • 26
  • 10
  • 2
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We stayed at the hotel in March. The weather was superb, which was important as the beach is just a few metres away. The room was great with private hot tub. Good food in the restaurant and great breakfast. Secure parking was also a bonus. The best thing about the hotel was the
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Style over substance. Not enough electrical sockets and all in the wrong place. Cramped room with no proper desk - and no sockets near this mini-desk. We were leaping over trailing flexes. Charged more than was stated for the second night and had the cheek to charge 4 euros
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We booked a balneo suite with half-board for three days. The room in itself was really nice, Good bed, great bath... a few details bothered us, such as discharge on the sinkfaucet and a ceiling lamp that kept flickering. But all in all a good room. We booked the five course
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I found this four star hotel on the internet and called the number and booked my room thinking that I'd paid for a night with dinner in the Elegance Suite hotel. When I arrived I was told that I was actually staying in the Hotel Plaisir which is their sister three star hotel
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Response from HamelinMario, Propriétaire at Elegance Suites Hotel - Ile de Re
Responded Sep 4, 2012
Dear Madam C, Thank you for taking the time to share your opinions and we are anxious to bring some clarification to remove some misunderstandings. Our group has in fact three hotel properties, two of them are located in front of each other: Hôtel Plaisir*** and Elégance Suite Hôtel**** which opened in March. Each hotel has its own specificity due to its classification; types of rooms available are not the same on both establishments, as well as prices. The “Hotel Plaisir” offers four kinds of rooms, from the “Classic” to the “Junior Suite”, through “Charm Room” and “Elegance room” (also called prestige) while Elegance Suites Hotel only offers “Suite Balneo Luxe”. For more convenience during check-in, reception is one common to both hotels, and one standard to take calls and reservations. During each call, depending on availability and to let the choice to our customers, we offer deals on the two structures, clearly stating the different categories of rooms available and their location, price and their star ranking. Each booking is then subject to a written confirmation and detailed summary (stipulating the establishment, room category, price, and dates), by mail or by e-mail the same day (maybe yours is arrived like a SPAM in your ebox?). Prices in one room 3 stars hotel, are obviously not the same as those on a suite of 40m ² with private jacuzzi classified 4 stars. Despite this, we have proposed to upgraded you on the 4 stars hotel just for a supplement of 50 € per night (instead of 118€ per day extra that should have been applied). You have obviously not been sensitive to this "motion" from us. We sincerely apologize that probable misunderstanding (perhaps due to confusion between the appellations) causes dissatisfaction; our goal is to offer the best to our customers. Sincerely yours, Mario Hamelin.
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Wr stayed at this hotel and consider this the absolute top in quality. Very clean with all possible facilities, including jacuzzi in the room, excellent beds and a harmony of lightening features. Before entering the room there is a nice patio with several comfortable chairs.
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PRICE RANGE
$292 - $469 (Based on Average Rates for a Standard Room)
LOCATION
FranceNouvelle-AquitaineCharente-MaritimeIle de ReLe Bois-Plage-en-Re
NUMBER OF ROOMS
8
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