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Mercure Koh Chang Hideaway Hotel

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#14 of 72 Hotels in Ko Chang
Certificate of Excellence
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Mercure Koh Chang Hideaway Hotel
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523 Reviews from our TripAdvisor Community

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Showing 273: English reviews
Sydney, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 28, 2015 via mobile

This was a quick trip to the island for an appointment and travelling alone...the Mercure is nestled on an unspoilt bay...I stayed in a villa on the beach...all the usual reliable Mercure comforts with Thai hospitality. We own a home in Phuket but will come back for the remote Thai experience. Koh Chang has so many beautiful natural and unspoilt... More 

Helpful?
Thank Matt W
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir, We are delighted to hear of your pleasant stay during visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Aalborg, Denmark
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 24, 2015 via mobile

Stayed at Mercure Hideaway for one week during November 2015 in room 1105 and 1106. The rooms were tasty decorated with all nessecery amnesties. Beds where nice an comfortable, TV had international channels, the free WiFi worked very well and the aircon provided a great temperature for sleeping. The resort area was very well keept, the 2 pools were always... More 

Helpful?
Thank Jannie_Ratke
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear of your unpleasant experience about the Housekeeping service during your stay at Mercure Koh Chang Hideaway. We have seriously addressed your comments to all Housekeeping team in order to take actions to find the improvement of the team performance. We hope that we would have an opportunity to redeem ourselves and welcome you back... More 

Culemborg
Level Contributor
143 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed November 22, 2015 via mobile

The mercure has a nice beach in a beautifull bay. You can easily walk in the ocean, with is not possible on all beaches in Koh Chang. The breakfast is good and the staff very helpfull. The rooms need a Serious update. The pool arena is great, you sure can try this hotel.

Helpful?
Thank Brianmarcel
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant stay during your visit to Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel again in the near future. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 8, 2015 via mobile

The hotel has perfect name "hideaway". It's perfect, great place to spend your holiday in a relaxing atmosphere. The hotel has scenic beauty. The surroundings are amazing. The beach is right by the hotel which is very convenient. Very relaxing to sit by the beach and enjoy drinks from hotel bar. The staff is very helpful and always smiling. We... More 

Helpful?
Thank PrestuV
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of the pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for your next holiday in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Perth, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 7, 2015

Stayed 4 nights with 6 couples at the Hideaway for a wedding. Quality of the accommodation was excellent with the villas being amazing. Resort is tucked away almost at the end of the island and is about 5 hrs from Bangkok's main airports which means a long mini bus ride. But the hotel is worth it if you want a... More 

Helpful?
Thank Rob B
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir, We are delighted to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Bangkok, Thailand
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 31, 2015

Room very disgustingly !!! Sine I was check in room was very dirty many hair and dust ,Balcony never clean it before a lot of mark and spidernet !!!!! I asked for move room and staff provide me but after I move to the new room is same Dust in air filter a lot !!!! Bad experience at here !!!!I... More 

Helpful?
Thank Thakorn P
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir, We do apologize for an inconvenience caused to you during your visit to our hotel. We have seriously addressed your comments with the Operation team in order to improve our hotel's performance both product and services. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holidays... More 

Maybole, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 22, 2015

My partner and I stayed here for 8 nights at the beginning of October 2015 and we had an absolutely great time. The hotel is stunning in every detail and the staff were always very friendly too. We stayed in one of the pool side rooms, I believe it's called the deluxe pool access. Our first impression was that the... More 

Helpful?
2 Thank Scott J
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant stay while visiting to our Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel again when your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 20, 2015

The best hotel I have visited in Thailand. The private beach is a huge bonus and so is the pool area. The rooms are new and big enough. The hotel complex also had gym but that was bit poor on western standards. Staff treated us really good during our 5 night stay. Only downside is the distance from the lonely... More 

Helpful?
1 Thank Nino L
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant stay during visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 11, 2015 via mobile

A beautiful hotel that I wanted to take photos of when I arrived. The room standard matched the hotel, and was next to a lovely pool. There is a quiet beach that is beautiful at sunset but not great for swimming. Quiet area, but most amenities in walking distance. Service was impeccable Thai style, and restaurant was good, but not... More 

Helpful?
Thank JeremyFarquhar
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel again when your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 24, 2015 via mobile

The pool access real real nice . Must book this room . From balcony u can jump to the pool. Very impressed me . We spend 2 night there . Absolutely relax . Thank you GM for the upgrade and for the chocolate turn down . Your hotel is our favorite hotel now .

Helpful?
Thank Intuon P
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more   less 

Additional Information about Mercure Koh Chang Hideaway Hotel

Address: 111 1 Ao Bai Lan, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Price Range: $39 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
Number of rooms: 96
Reservation Options:
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Hotel Style:
#10 Luxury Hotel in Ko Chang
#10 Top resorts Hotel in Ko Chang
#11 On the Beach Hotel in Ko Chang
#12 Spa Hotel in Ko Chang
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