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Mercure Koh Chang Hideaway Hotel

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#14 of 73 Hotels in Ko Chang
Certificate of Excellence
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532 Reviews from our TripAdvisor Community

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Showing 277: English reviews
Adelaide
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I spent a night at the Mercure last week while on business. The room was very comfortable and clean. Check-in was fast and easy and the staff extremely polite. The pool and beach area are well kept. The breakfast was nice but not extensive, It is after all low season and the island is fairly quiet so you can't expect... More 

Helpful?
Thank ArtesianAdelaide
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant experience when stayed in our hotel. We would share your comments to our Operation team as it would encourage them to keep up their good work performance. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours,... More 

Taipei, Taiwan
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's my third time to stay here. I really enjoy my vocation. They always offered the best room and services for the platinum holder(le club loyalty program). I also recieved a gift from hotel. It's mulberry leaf tea. There aren't crowded on August. The weather quite nice compare I stayed last time on July. They also offered a fire man... More 

Helpful?
Thank alanchiang0301
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Mr.Chiang, We are delighted to hear of your pleasant experience when stayed in our hotel. We would share your comments to all concerned staff as it would encourage them to keep up their good work performance. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours,... More 

Bangor, United Kingdom
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We absolutely loved our short holiday here during Songkran. Our room was spotless, the staff were always friendly and helpful. The only downside for me was the food - It was almost inedible. On arrival my daughter had a burger, I struggled to watch her eat it - it looked awful. However, the quality of the food was not reflected... More 

Helpful?
Thank rhi m
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant experience when you spent holidays in our hotel. We would share your comments to all concerned staff as it would encourage them to keep up their good work performance. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang.... More 

Rayong Province, Thailand
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Thank you for our friends to prepared nice room for us Mr. Alex and Ms. Ja we are very enjoyable on we are holiday . Room that we God have private pool also out door pool it was good . The location of hotel it nice to relax because not so many people. Friendly staff , room cleaned we will... More 

Helpful?
Thank Supichaya1037
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Khun Supichaya, We are delighted to hear of your pleasant experience when stayed in our hotel. We would share your comments and compliment to the concerned staff as it would encourage them to keep up their good work performance. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 7, 2016 via mobile

I stayed here with my family for 2 nights. The location is far from the Ao Thammachart pier but it didnt matter because we spent most of the time enjoying the facilities and services at the hotel. The view of the beachrihht infront of the hotel is absolutely breath-taking! If you are looking for a place to just chill by... More 

Helpful?
Thank Ai K
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the positive valued feedback of your stay. We have shared your comments with all concerned staff as it would encourage them to keep up their good work performance. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours,... More 

Pattaya, Thailand
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 29, 2016

Just loved the place, all the way from the excellent kitchen to the slow but really good front desk, to the kayaks available for free and the good care they use to keep the beach picture-perfect, even out of season.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Peronacho
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for your positive feedback about your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Bangkok, Thailand
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 28, 2016 via mobile

The rooms were well appointed and comfortable. The food was abysmal on both occasions I tried it and so I didn't try again. Really Mercure if your chef can't cook a green curry he/she should find a new career. The towels and bed linen were old and grey. The staff seemed disinterested except the great guy on the gate who... More 

Helpful?
Thank 321Philippa
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Mr.Philippa, We regret to hear of your unpleasant experience when you stayed in our hotel. We have shared your comments to all our concerned team member in order to find corrective actions for our future improvement. Hoping that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holidays in Koh... More 

Santa Cruz de Tenerife, Spain
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 26, 2016

From the moment I checked in I had a strange feeling of this hotel. The entrance fountain was not working. As we walked to the villa I noticed the property looked outdated and a lack of maintenance. Water features around reception green and no cleaning. As we arrived at the beach villa that sells for 5,000 baht per nigh,t I... More 

Helpful?
3 Thank Babelaas65
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We do apologize for an inconvenience caused to you when stayed in our hotel. We have taken note of your comments and advise for our future improvement. Thank you for your patronage to our hotel. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Grodno, Belarus
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2016 via mobile

The conceptual idea of the hotel is unique, architecture and design are superb. Delicious and variable dishes at the restaurant with both European and Asian cuisines. Very welcoming personnel ready to help and upgrade to please the guests. Thank you:)!

Helpful?
1 Thank Arsbars
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for your great positive comments for our hotel. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Dhaka
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 17, 2016 via mobile

Had the pleasure of staying at the hotel the weekend. The staff were very helpful and attentive. Service can be a little slow but not badly so. The location is great looking out over a quiet beautiful bay. Access to tennis land is great whether self drive or not. The ferry is a breeze. Renting scooters is very simple cheap... More 

Helpful?
Thank Lowell C
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the positive valued comments about your stay. Hoping that we would have and opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more   less 

Additional Information about Mercure Koh Chang Hideaway Hotel

Address: 111 1 Ao Bai Lan, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Price Range: $40 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
Number of rooms: 96
Reservation Options:
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Hotel Style:
#10 Top resorts Hotel in Ko Chang
#10 Luxury Hotel in Ko Chang
#11 On the Beach Hotel in Ko Chang
#12 Spa Hotel in Ko Chang
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