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Mercure Koh Chang Hideaway Hotel

111/1 Moo 1, Ao Bai Lan, Ko Chang 23170 Thailand
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Traveler (1784)
Room & Suite (524)
Pool & Beach (413)

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About

#13 of 46 resorts in Ko Chang
Location
3.9
Cleanliness
4.2
Service
4.0
Value
3.9
Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Sauna
Restaurant
Breakfast buffet
Poolside bar
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, Thai

Location

111/1 Moo 1, Ao Bai Lan, Ko Chang 23170 Thailand
Name/address in local language
Mercure Koh Chang Hideaway Hotel
960Reviews21Q+A100Room tips
Traveler rating
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WAW_PL wrote a review Jan 2024
Warsaw, Poland23 contributions7 helpful votes
We stayed 6 nights. We have upgraded our room to direct pool access room and it was an excellent decision. Room was very spacious and comfortable. We experienced great c/in and c/out by Moor and Tularat. Both ladies were very friendly and helpful. We were explained all about the hotel and facility. Also F&B staff was very responsive, friendly with prompt service.
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mercure KohChang, General Manager at Mercure Koh Chang Hideaway Hotel
Responded Jan 15, 2024
Dear our valued guest, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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S J A wrote a review Dec 2023
1 contribution
The place is situated in a lovley location and the actual surroundings are beautiful , the water features, swimming pool and private beach make for a very pleasant experience. However the word clean is sorley lacking which is extremely dissapointing for a 4 star hotel. Our room was ok on first glance but it was filthy under the bed like it hadn't been cleaned for months, the same behind the door and bathroom door, The bedding had two holes on the top where it was easily seen but not once was it changed. One day i had to go back to the room to get something and to my horror the house keeper was using the bath towels to clean the bathroom floor. While it is true that our towels were changed every day and we were not going to use those towels after she had wiped the floor with them the point is the towels will not have been washed at 60 degrees to kill all the germs and bacteria so it left md wondering what the towels are being used for before we get them, I really feel that Mercure should have a much higher standard of cleanliness and definitely a much higher standard of housekeepers who are trained to actually clean not cut corners and leave places dirty and filthy just because they are not easily visible, They should be provided with proper cleaning materials. I didnt expect the Ritz by any means but its not too much to ask to have a clean room especially as it wasnt the cheapest and it was supposed to be a 4 star hotel. I definitely wont be going there again
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Date of stay: December 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mercure KohChang, General Manager at Mercure Koh Chang Hideaway Hotel
Responded Dec 26, 2023
Dear our valued guest, We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway. However, we have addressed of your comments with housekeeping team and implemented the corrective actions to improve the level of service standard. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday. Best regards, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark T wrote a review Nov 2023
27 contributions17 helpful votes
Hotel is ok,a bit tatty in places,not recovered from Covid yet,the big issue is that the “HIDEAWAY BEACH” is not private or exclusive,in fact many hotels in the immediate area head for this beach,security is so bad they can walk through the hotel,then take hotel sunbeds,use the hotel toilets etc,and smoke weed (which is illegal in a public place in Thailand,but this all goes on without the hotel checking anything,so if you think you’re booking a hotel with a private or exclusive beach then think again,the staff are completely amazing,but also struggle with this fact,it’s a good hotel and beach,but would not re visit because I paid a high price for exclusivity which is not the case
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: Remember the beach is open to EVERYONE
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mercure KohChang, General Manager at Mercure Koh Chang Hideaway Hotel
Responded Nov 25, 2023
Dear Mr.Mark, We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway. However, we have taken note of your comments and implemented the corrective actions to improve the level of service standard. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday. Best regards, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BlackyMLeo wrote a review Jun 2023
Singapore, Singapore1952 contributions1744 helpful votes
+1
Lovely quiet hideaway! The rooms and the beds are comfortable. Location on the beach and also close to the local village for other options for food/drinks. The staff was very friendly, especially the car park attendant, who was very helpful. Beach chairs, seating, and tables at the beachfront were free to use. I love the breakfast choices they were varied and good quality. The Swimming pools are great and there is a long pool you can do laps in. All and all Nice quiet location, with nice sunsets. Value for money!!!
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mercure KohChang, General Manager at Mercure Koh Chang Hideaway Hotel
Responded Jul 1, 2023
Dear our valued guest, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TANAKAWEE T wrote a review Apr 2023
Bangkok, Thailand502 contributions108 helpful votes
+1
Traveling to Koh Chang on Songkran Day, if the Accor Group uses benefits, it must be considered. Mercure Koh Chang Hideaway booked a Standard room but was upgraded to a Deluxe Seaview room and received Platinum benefits. Quite complete. The room is okay. I like it because I have to pay only 1,402 baht per night. The room is full due to a long holiday. I'm glad I upgraded. I have reserved 3 rooms, there are welcome drinks for all 3 rooms. For dinner, most of the guests leave their stomachs at the Buffet Hotel because it is Songkran Festival. Accor Plus cannot use the discount at all. The price is not expensive, only 530 baht per person, but.. Phra Chuay Thai food is delicious. Anyone staying here recommends trying Thai food. The happy hour here is satisfyingly long from 2:00 p.m. to 7:00 p.m. Anyone who eats the buffet will receive a buy 1 free 1 promotion until 10:00 p.m., very worthwhile. The highlight of this place is a lot of photo angles, and taking beautiful photos, but the beach is not okay, which is a weak point. The sea water is hardly played because there are a lot of rocks. I mostly stay at the swimming pool 100% recommend if anyone sleeps here to relax and snorkel on the last day, come back to swim at the pool, take chic photos and eat buffet 🙂 Breakfast is quite suitable for Thai people, focusing on spicy Thai food. It also has my favorite pizza. The hotel has a Starbucks on the beach but does not participate in a star or membership program. For me, April 13-15 is a rest day. I'm pretty happy here. Let's just say for Accor members or group members. If anyone comes to Koh Chang, recommend here. You can get both nights and points. If there is any problem during your stay, I suggest you don't wait, hurry and share with him. He knows the problem and is ready to take care of it immediately. Come to Koh Chang next time, Mercure is still our choice.
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Date of stay: April 2023
Value
Location
Service
Room Tip: If you're accor member your benefit will apply.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mercure KohChang, General Manager at Mercure Koh Chang Hideaway Hotel
Responded Apr 18, 2023
Dear Khun Tanakawee krab, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Travels Love wrote a review Mar 2023
Bangkok, Thailand1 contribution
I had a good 2 nights I check in around 14:00pm however the checkin process went smooth. The person who checked us in was Mr.Mew he was kind and helpful.The good hôtel to relax if you have working for a long time and want to relax I recommend to stay in the this hotel at KOH chang however it’s very far away from the perry. Overall good time but for the breakfast staff wasn’t good to us we didn’t have time to eat breakfast and we just said to pack us two piece croissant they refuse us to take it. For the food out of 10-6 and service they need to improve.Thanks to Accor hotels. See you again Next time 🌈🫶🏻
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mercure KohChang, General Manager at Mercure Koh Chang Hideaway Hotel
Responded Apr 2, 2023
Dear Khun Phraews, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matteo wrote a review Feb 2023
Sydney, Australia8 contributions1 helpful vote
Room was reasonably comfortable. We had our own pool. Outside bar was nice and staff were attentive. The hotel is not really at the standard you would expect from a mercure property. Overall it is quite run down, gardens don't seem to be maintained, paths are covered in leaves because apparently nobody could be bothered sweeping them. We didn't have hot water in the room for the 6 nights we stayed, complained every day and although they tried, they couldn't seem to be able to fix it... I'll be back but only if and when they refurbish...
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Date of stay: January 2023Trip type: Traveled with family
Room Tip: If you are driving and not familiar with the roads, do not arrive after dark as some of the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mercure KohChang, General Manager at Mercure Koh Chang Hideaway Hotel
Responded Feb 8, 2023
Dear Mr.Mat P, We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway. However, we have taken note of your comments and implemented the corrective actions to improve our product and the level of service standard. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday. Best regards, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pmickey wrote a review Jan 2023
Calgary, Canada563 contributions288 helpful votes
The hotel was ok , breakfast is very nice , the grounds are not very well maintained, the chairs at the beach and in the rooms are very uncomfortable, the ac works well in the room ,towels are old and frayed, the rooms are not very clean , the showers need a good clean we had a 4 poster bed but the tv was in corner so you get a post on the tv , overall ok , there a few restaurants across the street and a small grocery store , not much else near by , tuk tuk is 100 bhat per person to white sand or to lonely beach 1 way ,
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mercure KohChang, General Manager at Mercure Koh Chang Hideaway Hotel
Responded Jan 31, 2023
Dear Mr.Mickey, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joobjib wrote a review Jan 2023
Bangkok, Thailand464 contributions216 helpful votes
I have mixed feelings about this hotel as there are pros and cons... Location - far from ferry pier and not much going on in the area but proximity to Bang bao fisherman's village and a few nice places to eat opposite the resort but that's it. The road on the island is steep and narrow so not recommended for new drivers. Room - I stayed in both standard and deluxe rooms and I'd recommend deluxe for the big balcony with amazing view. Mattresses are too hard and I believe this is not the brand standard so goodbye good night sleep! Cleaning standard should also improve, we found hair in our room and mold in the corners etc. Hot water is not stable. Wi-fi not always stable. Common facilities - I like the beachfront area, very relaxing, but restrooms and overall landscape are not so well maintained. There's never pool towel available. Food at the restaurant is so so. Massage by the pool is good but you have to pay cash. Staff - nice and friendly but not very attentive. They are always very busy.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mercure KohChang, General Manager at Mercure Koh Chang Hideaway Hotel
Responded Jan 6, 2023
Dear Khun Charbboon krab, We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway. However, we have taken note of your comments and implemented the corrective actions to improve the level of service standard. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday. Best regards, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fearless03880078768 wrote a review Dec 2022
+1
We’ve been to this property before, when it still was a Dusit Princess. Nowadays all of the glory has gone. Staring with a newly added building, doubling the number of rooms to more than 200. While not upgrading the facilities. The grounds aren’t in good shape, gardening is poor, you can feel and see the missing budget everywhere. Lights aren’t working, creaking in the floor and dirty everywhere..The rooms are in very bad condition, we couldn’t stay in our first pool villa, as there were leftovers of the guest before (fingernails, and a used bed). And also a moldy smell. The second pool villa has mold in the bathroom, warm water is only running for a few minutes, the room overall is worn-down and badly in need of a renovation. At this point a service recovery would be needed; but there was none. Service is rather poor, no technician around at 10 PM to fix the water issue and and also an abandoned Frontoffice after 11 PM. The spa architecture speaks of a better past, nowadays it’s just a dark space in complete cuts cutting mode. So far a more than I please d stay, for this rate better stay at another hotel. Mercure where are your standards ?
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Better stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mercure KohChang, General Manager at Mercure Koh Chang Hideaway Hotel
Responded Dec 27, 2022
Dear our valued guest, I am sorry for an unpleasant experience during your stay at our hotel property; please allow me to express my sincerest apologies. After we have discussed with you before checked out, we would like to ensure you that we have taken note of your comments and addressed it with all Head of departments and staff to implement the corrective actions for our improvement. Thank you for your kind understanding and patronage to our hotel. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$47 - $61 (Based on Average Rates for a Standard Room)
LOCATION
ThailandTrat ProvinceKo Chang
NUMBER OF ROOMS
96
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MERCURE KOH CHANG HIDEAWAY HOTEL $36 ($̶4̶3̶) - Updated 2024 Prices & Resort Reviews - Ko Chang, Thailand

Frequently Asked Questions about Mercure Koh Chang Hideaway Hotel
What are some of the property amenities at Mercure Koh Chang Hideaway Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mercure Koh Chang Hideaway Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Koh Chang Hideaway Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Mercure Koh Chang Hideaway Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Koh Chang Hideaway Hotel?
Conveniently located restaurants include Lisca Beach, Tamarin restaurant, and No Name Seafood.
Are there opportunities to exercise at Mercure Koh Chang Hideaway Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Mercure Koh Chang Hideaway Hotel have airport transportation?
Yes, Mercure Koh Chang Hideaway Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Koh Chang Hideaway Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Koh Chang Hideaway Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Koh Chang Hideaway Hotel?
The staff speaks multiple languages, including English and Thai.
Does Mercure Koh Chang Hideaway Hotel have any great views?
Yes, guests often enjoy the ocean view available here.