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Mercure Koh Chang Hideaway Hotel

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#14 of 72 Hotels in Ko Chang
Certificate of Excellence
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523 Reviews from our TripAdvisor Community

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Showing 273: English reviews
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here with my family for 2 nights. The location is far from the Ao Thammachart pier but it didnt matter because we spent most of the time enjoying the facilities and services at the hotel. The view of the beachrihht infront of the hotel is absolutely breath-taking! If you are looking for a place to just chill by... More 

Helpful?
Thank Ai K
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the positive valued feedback of your stay. We have shared your comments with all concerned staff as it would encourage them to keep up their good work performance. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours,... More 

Pattaya, Thailand
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just loved the place, all the way from the excellent kitchen to the slow but really good front desk, to the kayaks available for free and the good care they use to keep the beach picture-perfect, even out of season.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Peronacho
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for your positive feedback about your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Bangkok, Thailand
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The rooms were well appointed and comfortable. The food was abysmal on both occasions I tried it and so I didn't try again. Really Mercure if your chef can't cook a green curry he/she should find a new career. The towels and bed linen were old and grey. The staff seemed disinterested except the great guy on the gate who... More 

Helpful?
Thank 321Philippa
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Mr.Philippa, We regret to hear of your unpleasant experience when you stayed in our hotel. We have shared your comments to all our concerned team member in order to find corrective actions for our future improvement. Hoping that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holidays in Koh... More 

Santa Cruz de Tenerife, Spain
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

From the moment I checked in I had a strange feeling of this hotel. The entrance fountain was not working. As we walked to the villa I noticed the property looked outdated and a lack of maintenance. Water features around reception green and no cleaning. As we arrived at the beach villa that sells for 5,000 baht per nigh,t I... More 

Helpful?
2 Thank Babelaas65
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We do apologize for an inconvenience caused to you when stayed in our hotel. We have taken note of your comments and advise for our future improvement. Thank you for your patronage to our hotel. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Grodno, Belarus
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2016 via mobile

The conceptual idea of the hotel is unique, architecture and design are superb. Delicious and variable dishes at the restaurant with both European and Asian cuisines. Very welcoming personnel ready to help and upgrade to please the guests. Thank you:)!

Helpful?
1 Thank Arsbars
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for your great positive comments for our hotel. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Dhaka
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 17, 2016 via mobile

Had the pleasure of staying at the hotel the weekend. The staff were very helpful and attentive. Service can be a little slow but not badly so. The location is great looking out over a quiet beautiful bay. Access to tennis land is great whether self drive or not. The ferry is a breeze. Renting scooters is very simple cheap... More 

Helpful?
Thank Lowell C
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the positive valued comments about your stay. Hoping that we would have and opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

leeds
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 5, 2016

Can not complain about our stay here. Yes it is pricey for the area however it is pure luxury. Modern, large, clean rooms. Great pool area with private beach. Everything you would expect for a 5 start hotel. No complaints.

Helpful?
Thank Lewis20
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, It is our great pleasure to hear of your great positive feedback of your stay. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 5, 2016 via mobile

Spent 7 nights at this great hotel. Very good poolarea for both kids and adults (we are a family of 2 ad and 3 children) good service from very friendly staff and the hotel was very clean and fresh. Not the best beach on the island but very quite. This is a very quite area so the name of the... More 

Helpful?
Thank Marcus H
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for your great positive feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Southampton, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 1, 2016

Comfortable feel around the hotel in a beautiful setting. Breakfasts were great as was all the meals, rooms facing the see while were lovely were not suitable for someone over a certain age or having trouble getting out of bed a matress on the raised floor with further step down was the problem while comfortable and lovely to look at... More 

Helpful?
Thank MoMcleod
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 17, 2016

This is a perfect place if you are looking for somewhere where you could enjoy your quiet relaxing holiday or charge yourself battery. Old style pool villa but with its cleanest tip top condition, great breakfast selection, coffee during breakfast may need to be improved, otther things else were perfect! Thank you! Tanya

Helpful?
Thank Tanya Y
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay. We have also taken note of your comments about the breakfast for our improvement. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more   less 

Additional Information about Mercure Koh Chang Hideaway Hotel

Address: 111 1 Ao Bai Lan, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Price Range: $39 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
Number of rooms: 96
Reservation Options:
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Hotel Style:
#10 Luxury Hotel in Ko Chang
#10 Top resorts Hotel in Ko Chang
#11 On the Beach Hotel in Ko Chang
#12 Spa Hotel in Ko Chang
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