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Santhiya Tree Koh Chang Resort

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Traveler (3236)
Room & Suite (476)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

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About

#2 of 47 resorts in Ko Chang
Location
4.5
Cleanliness
4.5
Service
4.7
Value
4.4
Travelers' Choice
Santhiya has a new island home on Koh Chang, where the hotel group’s signature heart-warming hospitality is infused with contemporary Thai tropical design in the flagship Santhiya Tree property. Draped along Klong Prao Beach — a spectacular stretch of sand-carpeted shoreline on the island’s sunset coast — Santhiya Tree Koh Chang Resort invites her guests to unwind and tune-in to nature. Pass the day lazing on the soft sand under the shade of towering palm trees. Be lulled into a snooze by the gentle sea breeze, then re-energise with a swim in the warm tropical ocean. At the end of a stress-free day, watch the spectacular sunset from the best seats in the house right by the water’s edge. Santhiya Tree Koh Chang Resort currently comprises 76 rooms. All rooms are nestled in mature tropical gardens and perfectly furnished with expansive space and handcraft wood furniture, featuring beautiful back-to-nature style bathrooms and spacious terraces to ensure a relaxing luxury stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Canoeing
Free shuttle or taxi services
Valet parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Snack bar
Poolside bar
Diving
Snorkeling
Airport transportation
Shuttle bus service
Car hire
Taxi service
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Refrigerator
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family Resort
Languages Spoken
English, Thai
Hotel links
Special Offer:Special Offer! 8% Discount x 8% Cashback at Santhiya.com
Traveler Insights
This summary was created by AI, based on 50 recent English reviews.
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Santhiya Tree Koh Chang Resort is frequently praised by travelers for its idyllic location and meticulous cleanliness. Guests particularly enjoy the easy beach access and the local shops facilitated by a free shuttle service. The hotel offers excellent value with services like dining, spa treatments, and paddleboard rentals. Many travelers rave about the comfortable rooms with unique Thai-style decor and luxurious amenities. The enchanting atmosphere, enhanced by Thai music and dance, is a high point for many visitors. The service at the resort is consistently hailed as exceptional, with staff noted for their caring and professional approach.
Location
Picturesque
Atmosphere
Enchanting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Lavish
Location
Picturesque
Travelers appreciate the hotel's beautiful and idyllic location with some enjoying the easy access to the beach and local shops via a free shuttle service.
  • Jelle S
    Jelle S
    Jul 2023 1 contribution
    Great location, lovely staff, amazing private swimming pool...
  • Relax27322985204
    Relax27322985204
    Jun 2023 1 contribution
    ...It is a beautiful location and the stuff is really friendly!...
  • Martin Mayes
    Martin Mayes
    Feb 2023 16 contributions
    A beautiful hotel in an idyllic location, freindly staff...
  • Karl A
    Karl A
    Jan 2023 1 contribution
    ...We liked everything, super polite service, beautiful buildings and territory, location right on the sandy beach, excellent breakfast with a beautiful view...
  • AshWestern
    AshWestern
    Dec 2022 9 contributions
    ...Pure relaxation with the option of free shuttle trips up to the main road and local shops during the day if you ever wanted to leave the beautiful location...
  • henji87
    henji87
    Apr 2022 54 contributions
    ...Beautiful location and always nice to be in Santhiya tree...
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Atmosphere
Enchanting
Travelers appreciate the hotel's enchanting atmosphere, complemented by Thai music, dance, splendid decorations, and comfortable rooms with pools.
  • Tippy M
    Tippy M
    Sep 2023 1 contribution
    ...The dinning dinner room is very reasonable and offer excellent entertainment, luge music & Thai dance...
  • Josh U
    Josh U
    Aug 2023 5 contributions
    ...The rooms are beautifully decorated and the staff is very nice, kind and always happy to help... Outstanding was the entertainment provided by the musicians and dancers during dinner and breakfast...
  • Thomas K
    Thomas K
    Aug 2023 22 contributions
    ...Inside the rooms are beautifully decorated, the grounds are worth relaxing in and staff deliver a high standard of service...
  • Labrosse L
    Labrosse L
    Aug 2023 2 contributions
    ...Staying in Santhiya tree is a pleasure, the decoration of rooms and all resort is original and beautiful!...
  • madelief van den berg
    madelief van den berg
    Aug 2023 3 contributions
    ...The room had a sort of magical vibe with all the details of the interior, the small infinity pool at our balcony was amazing, and we slept like roses in the big bed...
  • Fred T
    Fred T
    Aug 2023 5 contributions
    ...The rooms that have a pool on balcony do not disappoint...
  • Karathra J
    Karathra J
    Jul 2023 1 contribution
    ...The rooms were lovely with lots of nice touches like a lovely handy beach bag to use during your stay... The hotel staff are lovely, fantastic breakfasts and the restaurant food was good along with the singing/guitar duo and the brilliant Thai dancers as entertainment...
  • arnold j
    arnold j
    Jul 2023 1 contribution
    ...The pool in the room is so much relaxing...
  • Katarina L
    Katarina L
    Jul 2023 2 contributions
    ...Charming with a personal feel, even though it is a big resort... The villas with pool access are well designed, classy and cozy...
  • sander W
    sander W
    Jun 2023 5 contributions
    ...Room with pool and all wood ornaments...
  • Khanh T
    Khanh T
    Jun 2023 2 contributions
    ...The room design is stunning, spacious, luxurious, and classy...
  • varabhorn b
    varabhorn b
    May 2023 1 contribution
    ...Thai classical music at breakfast and classical dance at dinner...
  • thedoc213
    thedoc213
    Apr 2023 35 contributions
    ...We changed to a garden pool room and these are absolutely epic...
  • Christina_1963
    Christina_1963
    Mar 2023 14 contributions
    Very Nice hotel with a good atmosphere, fantastic breakfast and food in general and the Beach and pool also Nice...
  • Amy T
    Amy T
    Feb 2023 53 contributions
    ...And you can't beat live Khim musicians accompanying your morning meal with a view up the river to the mountains!...
  • Ulrika B
    Ulrika B
    Feb 2023 1 contribution
    ...The breakfast atmosphere was my favorite (the coffee is very good!)...
  • Karl A
    Karl A
    Jan 2023 1 contribution
    ...The private villa was especially nice...
  • AshWestern
    AshWestern
    Dec 2022 9 contributions
    ...Gorgeous breakfast setting offering great variety of options as you look out over the hills with live Thai instrumental music...
  • Gisela Gioia
    Gisela Gioia
    Dec 2022 3 contributions
    ...The hotel and rooms are beautifully decorated in typical Thai style and are very comfortable...
  • K C
    K C
    Dec 2022 50 contributions
    ...It is built like an ancient palace. All villas and rooms are beautifully decorated... They really made you feel like you are a welcoming guest there...
  • Megan F
    Megan F
    Dec 2022 1 contribution
    ...Festive decorations and beautiful weather made this a perfect Christmas vacation...
  • Elvira
    Elvira
    Dec 2022 1 contribution
    ...The woodwork is amazing, hotel is clean, and the garden too...
  • Saurabh G
    Saurabh G
    Nov 2022 25 contributions
    A truely 5 star property, can't say enough about the rooms...
  • Shaked J
    Shaked J
    Oct 2022
    ...The highlight of our stay was the amazing stuff of the hotel, everyone were so nice and really tried to make our vacation perfect... There was live music & Thai dancers every evening next to the beach, we loved it!...
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Rooms
Comfortable
Travelers praise the rooms for their comfort, cleanliness, functionality, and unique Thai-style decor. Some rooms include desirable amenities like private pools and calming fragrances.
  • Tippy M
    Tippy M
    Sep 2023 1 contribution
    ...The room is very functional with plenty of space... The dinning dinner room is very reasonable and offer excellent entertainment, luge music & Thai dance...
  • Daniel G
    Daniel G
    Aug 2023 49 contributions
    ...Fragrances in the room were calming and enhanced when the staff lit the oil burner to release a pleasing lemongrass aroma...
  • Thomas K
    Thomas K
    Aug 2023 22 contributions
    ...This is a beautiful secluded heritage hotel on a laid back island. Inside the rooms are beautifully decorated, the grounds are worth relaxing in and staff deliver a high standard of service...
  • Labrosse L
    Labrosse L
    Aug 2023 2 contributions
    ...Staying in Santhiya tree is a pleasure, the decoration of rooms and all resort is original and beautiful!...
  • Fred T
    Fred T
    Aug 2023 5 contributions
    ...The rooms that have a pool on balcony do not disappoint...
  • Josh U
    Josh U
    Aug 2023 5 contributions
    ...The rooms are beautifully decorated and the staff is very nice, kind and always happy to help...
  • madelief van den berg
    madelief van den berg
    Aug 2023 3 contributions
    We had a wonderful stay here, unfortunately it was only for 2 nights, but everything was perfect!...
  • Karathra J
    Karathra J
    Jul 2023 1 contribution
    ...We stayed in a room in the main hotel which had its own outdoor terrace pool and bath. The rooms were lovely with lots of nice touches like a lovely handy beach bag to use during your stay...
  • sander W
    sander W
    Jun 2023 5 contributions
    ...Room with pool and all wood ornaments...
  • thedoc213
    thedoc213
    Apr 2023 35 contributions
    ...We had a room in the main hotel which had a small pool at the back overlooking the river... Huge bathroom with rainmaker shower, lovely comfortable bed and plenty of storage space...
  • Amy T
    Amy T
    Feb 2023 53 contributions
    ...Our arrival was a bit stressful because when we got to our room, I found that the door didn't lock... Eventually, Mo from reception shuffled things around and we moved into the next room for our 9 night stay, which was perfect as it was a little further from the main path so more quiet and private... The suites in the newer, carved teak building look immaculate though!... The next morning, all the F&B staff were so cute asking after me and even brought breakfast down to my room...
  • Brian M
    Brian M
    Jan 2023 3 contributions
    ...But we paid First World Money to stay here for 7 nights... Note to management: a second chair in the room would have been very useful, we’re of an age that likes to sit on a solid chair with a cup of tea...
  • Владимир Б
    Владимир Б
    Jan 2023 5 contributions
    ...The evening treatment of rooms from insects is not carried out...
  • Connie S
    Connie S
    Jan 2023 6 contributions
    Beautiful room and lovely resort grounds...
  • K C
    K C
    Dec 2022 50 contributions
    ...Wi-fi is super fast, All room amenities, from the bed, to multi-channel TV to the bathroom, everything is high quality, well thought-out, well prepared to made me feel very comfortable and relaxing...
  • Megan F
    Megan F
    Dec 2022 1 contribution
    ...Our room was well cared for every day by cleaning staff with very considerate attention to detail...
  • Gisela Gioia
    Gisela Gioia
    Dec 2022 3 contributions
    ...The hotel and rooms are beautifully decorated in typical Thai style and are very comfortable...
  • AshWestern
    AshWestern
    Dec 2022 9 contributions
    Stunning room with attached infinity pool, in a stunning hotel with fabulous staff...
  • Saurabh G
    Saurabh G
    Nov 2022 25 contributions
    A truely 5 star property, can't say enough about the rooms. I stayed in two different room categories and both were more beautiful than the other...
  • Shaked J
    Shaked J
    Oct 2022
    ...We stayed at the Villa room and I can highly recommend it...
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Value
Reasonable
Travelers find the hotel's services, including the dining, spa treatments, and paddle board rental, to be excellent and reasonably priced. However, some infrastructure improvements are needed.
  • Tippy M
    Tippy M
    Sep 2023 1 contribution
    ...The dinning dinner room is very reasonable and offer excellent entertainment, luge music & Thai dance...
  • Daniel G
    Daniel G
    Aug 2023 49 contributions
    ...Truly a place to relax and recharge at amazing value...
  • Thomas K
    Thomas K
    Aug 2023 22 contributions
    ...While you can eat on the resort we would recommend you venture out for cheaper alternatives...
  • Fred T
    Fred T
    Aug 2023 5 contributions
    ...Driver shuttle bus nice... you want to impress your partner without breaking bank this is the place...
  • AandGFagan
    AandGFagan
    Aug 2023 5 contributions
    ...Staff couldn't be more friendly and attentive Touch and Tim are amazing...
  • Karathra J
    Karathra J
    Jul 2023 1 contribution
    ...The paddle board rental on the rover is separate to the hotel but it’s great and inexpensive and you get a guide...
  • Katarina L
    Katarina L
    Jul 2023 2 contributions
    ...I asked for the possibility for a late checkout due to my transportation to Bangkok, and they met my request free of charge...
  • Vladimir
    Vladimir
    Jun 2023 1 contribution
    ...I think that is one of the best in Ko Chang...
  • Martin Mayes
    Martin Mayes
    Feb 2023 16 contributions
    ...There's a kayak and a Paddle board fee to use for 1 hour a day, chargeable thereafter...
  • Владимир Б
    Владимир Б
    Jan 2023 5 contributions
    ...Minuses: an old hotel, it is necessary to repair villas, restaurants and the beach area, including the replacement of sun loungers, umbrellas, tables, as a rule, starting with the repair of buildings, ending with pieces of furniture...
  • nathdiet
    nathdiet
    Jan 2023 17 contributions
    ...I can also recommend the spa and massage treatments, they were excellent and very cheap compared to european prices... The restaurants in town are really cheap and very good!...
  • Brian M
    Brian M
    Jan 2023 3 contributions
    ...But we paid First World Money to stay here for 7 nights...
  • Saurabh G
    Saurabh G
    Nov 2022 25 contributions
    ...This has to be the best property on this lovely island...
  • henji87
    henji87
    Apr 2022 54 contributions
    ...Very friendly staff, very helpful and patient...
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Cleanliness
Immaculate
Travelers consistently praise the hotel for its cleanliness, noting the attention to detail in the rooms, pools, and beach areas.
  • Tippy M
    Tippy M
    Sep 2023 1 contribution
    ...The facility is very clean and designed very professionally...
  • Fred T
    Fred T
    Aug 2023 5 contributions
    ...No rocks or rubbish or smell compared to near Centara, Dewa, etc...
  • AandGFagan
    AandGFagan
    Aug 2023 5 contributions
    ...Accommodation clean, cosy and comfortable with good a/c...
  • Katarina L
    Katarina L
    Jul 2023 2 contributions
    ...Clean, professional, and everyone helps you with any thing you need...
  • Josephine H
    Josephine H
    Jul 2023 1 contribution
    ...Everything was really clean and We enjoyed our stay so much... We are so happy about our stay at SANTHIYA TREE Hotel...
  • Robert M
    Robert M
    Jun 2023 2 contributions
    ...Friendly staff, always helpful, awesome and clean resort right at the beach...
  • Bernd B
    Bernd B
    Jun 2023 1 contribution
    ...Thank you santhiya hotel for this nice time. The stuff always take care for everything and the area is so nice for sunset on the beach...
  • Paulina G
    Paulina G
    Mar 2023 3 contributions
    The hotel is wonderful, I couldn't dream of a better holiday, service at the highest level, very tasty food, clean rooms, beautiful beach...
  • Amy T
    Amy T
    Feb 2023 53 contributions
    ...The suites in the newer, carved teak building look immaculate though!...
  • Ulrika B
    Ulrika B
    Feb 2023 1 contribution
    ...Beautiful and well cleaned rooms... Clean and nice pool areas and gardens...
  • nathdiet
    nathdiet
    Jan 2023 17 contributions
    ...What really impressed us was the pool area, it was always super clean and the service was just great!... The water by the beach was very clean and rather calm waters, perfect to swim or use the free of charge SUPs and kajaks...
  • Megan F
    Megan F
    Dec 2022 1 contribution
    ...Our room was well cared for every day by cleaning staff with very considerate attention to detail...
  • Elvira
    Elvira
    Dec 2022 1 contribution
    ...The woodwork is amazing, hotel is clean, and the garden too. The gardener take a good care of it ...
  • Shaked J
    Shaked J
    Oct 2022
    ...The room was specious and and you could see they pay attention to small details .the private pool was very big and got cleaned every day ... The beach and the shared pools were very nice and clean...
  • Alexander Elsenaar
    Alexander Elsenaar
    Oct 2022 1 contribution
    ...Everything was perfect, very nice and clean room (in the main building) with our own pool and very kind staff...
  • Irina
    Irina
    Oct 2022 54 contributions
    ...The food is delicious, everything is organized perfectly, the villas and building are situated perfectly so there’s no need for those stupid little buggy golf cars they have in other Santhiyas...
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Service
Attentive
The vast majority of travelers praised the hotel for its exceptional, caring, and highly professional service, with staff consistently going above and beyond to assist guests.
  • madelief van den berg
    madelief van den berg
    Aug 2023 3 contributions
    We had a wonderful stay here, unfortunately it was only for 2 nights, but everything was perfect! The staff of the hotel was really kind, caring and helpful with every thing we needed to know and if we had any requests they fulfilled them immediately... Furthermore, there was a wide range of choice for food & beverages and they served them all also by the pool which was great, on Saturday night they had a buffet night with live music, a fire show and traditional Thai dances which was very nice to experience... We also had a massage, which was so relaxing with the sound of the sea in the background:) I would recommend everyone who’s going to Koh Chang to stay in the Santhiya Tree Resort!!...
  • Josh U
    Josh U
    Aug 2023 5 contributions
    ...The rooms are beautifully decorated and the staff is very nice, kind and always happy to help. Especially Touch stayed in our mind, who was always there to give us some advice and talk to us about the island... But also Tim, Pui, Rosi and Aiden and all the others (we could not possibly remember all the names, sorry) always provided the nicest service...
  • AandGFagan
    AandGFagan
    Aug 2023 5 contributions
    ...Staff couldn't be more friendly and attentive Touch and Tim are amazing. Breakfasts varied including egg station and fantastic coffee overlooking the rolling Koh Chang mountains...
  • Thomas K
    Thomas K
    Aug 2023 22 contributions
    ...Inside the rooms are beautifully decorated, the grounds are worth relaxing in and staff deliver a high standard of service...
  • Daniel G
    Daniel G
    Aug 2023 49 contributions
    ...The attention to detail including the attentiveness of the staff made this an exceptional stay for us. We had a private pool room and that was really special - being able to have a refreshing plunge at our leisure really was something... Staff served our coffee and looked after us at all times...
  • Karathra J
    Karathra J
    Jul 2023 1 contribution
    ...We stayed in a room in the main hotel which had its own outdoor terrace pool and bath. The rooms were lovely with lots of nice touches like a lovely handy beach bag to use during your stay... The paddle board rental on the rover is separate to the hotel but it’s great and inexpensive and you get a guide... The hotel staff are lovely, fantastic breakfasts and the restaurant food was good along with the singing/guitar duo and the brilliant Thai dancers as entertainment... The massage spa is probably the best massages I’ve ever had... It’s by the beach so you can hear the waves as you are massaged... The hotel runs a regular free shuttle to and from the main road... The fish nibble gently at your feet... We visited Elephant Nature Reserve in Chiang Mai which looks after rescue elephants and they are free to roam and are treated really well...
  • learohrs
    learohrs
    Jun 2023 13 contributions
    ...From the moment I arrived, I loved every minute. The warm hospitality, the smiling faces and eagerness to assist was wonderful... I had forgotten something on a shuttle bus 7 days earlier (I stayed elsewhere on Koh Chang when I first arrived)... Because of how switched on everyone was in the front office and spoke English so well, while I was checking in, I asked if by any chance they could call the shuttle company and explain my story and see if anything was handed in... I hadn’t even finished my welcome drink when Mark told me the shuttle bus company had my bag and would deliver it to the hotel the next day... Talk about going the extra mile!!... They are so geared up for anything you may need and actually anticipate your needs and offer a solution... Mark, Steve, Jeff, Mo, Fon, Karl, Yuya and Ben… THANK YOU ALL!...
  • Paul D
    Paul D
    Jun 2023 1 contribution
    ...The service is excellent and the building structures are incredible with amazing wood carvings everywhere. The restaurant on the beach is fantastic and the folks working at reception are incredibly responsive... I guess the only one thing I would have to say could be improved is hot water for the shower... For some reason most hotels in Thailand seem to have the same problem where they do not really focus on the hot water, I guess since it’s so darn hot out they’ve all become a custom to cold water showers but this here American still enjoys a hot water shower even in the tropical weather...
  • Amy T
    Amy T
    Feb 2023 53 contributions
    ...Our holiday was delayed 2 1/2 years from our original booking due to lockdowns and border closures but the reservations team kindly rescheduled twice for us, even though our booking was actually non-transferable... I waited in the heat for an hour while a technician tried to fix it because we'd been told there were no other rooms free... I was tired, grumpy, sweaty, and flustered but all the staff did their best to help... Duty Manager Mark and GM Nong kindly offered us a complimentary BBQ buffet dinner as compensation but we're vegetarian so they organised massages instead... Eventually, Mo from reception shuffled things around and we moved into the next room for our 9 night stay, which was perfect as it was a little further from the main path so more quiet and private... Finally, I have to give another heartfelt thanks to all the staff for being so kind and caring when I broke my toe on the beach on my final evening there... It was sticking out at a grizzly angle and they drove me to and from the hospital free of charge... The next morning, all the F&B staff were so cute asking after me and even brought breakfast down to my room... Overall, the whole team here went above and beyond for our entire stay...
  • Martin Mayes
    Martin Mayes
    Feb 2023 16 contributions
    ...A couple of small issues that the manager will resolve... It has your own infinity pool in your room, 4 poster bed... There's a kayak and a Paddle board fee to use for 1 hour a day, chargeable thereafter...
  • nathdiet
    nathdiet
    Jan 2023 17 contributions
    The hotel is absolutely amazing and we were more than happy the whole 10 days we stayed there... The staff was just always super friendly and the food was amazing... I can also recommend the spa and massage treatments, they were excellent and very cheap compared to european prices... We always walked to the restaurants in the town which took us between 10-30 minutes, depending on where we went... The water by the beach was very clean and rather calm waters, perfect to swim or use the free of charge SUPs and kajaks... Also the hotel was very quiet and we had a very relaxing time there!...
  • Brian M
    Brian M
    Jan 2023 3 contributions
    ...But we paid First World Money to stay here for 7 nights... Note to management: a second chair in the room would have been very useful, we’re of an age that likes to sit on a solid chair with a cup of tea...
  • Megan F
    Megan F
    Dec 2022 1 contribution
    Beautiful resort on the beach with friendly staff and service... Our room was well cared for every day by cleaning staff with very considerate attention to detail... Dining staff were always making sure you had everything you needed and reception was helpful for check in/check out as well as booking a taxi, planning a snorkeling tour, and answering any questions we had during our stay!...
  • Gisela Gioia
    Gisela Gioia
    Dec 2022 3 contributions
    Great experience from beginning to end... The staff is also incredibly nice and do everything to make you feel comfortable... Special thanks to Yuya for helping us organize our return to Trat mainland... The staff even sang happy birthday to him and gave us some free cake.After great thai massages, at the end of the days we saw beautiful sunsets and had romantic dinners by the sea...
  • K C
    K C
    Dec 2022 50 contributions
    ...The resort provides free shuttle to the main road several times a day... Wi-fi is super fast, All room amenities, from the bed, to multi-channel TV to the bathroom, everything is high quality, well thought-out, well prepared to made me feel very comfortable and relaxing... Everyone there are incredibly friendly, not just the front desk but the ground maintenance crew and the shuttle drivers or any staff you came across... They really made you feel like you are a welcoming guest there...
  • AshWestern
    AshWestern
    Dec 2022 9 contributions
    ...Pure relaxation with the option of free shuttle trips up to the main road and local shops during the day if you ever wanted to leave the beautiful location...
  • Sue M-S
    Sue M-S
    Nov 2022 24 contributions
    From the moment we were collected from Trat airport with water and cooling clothes I felt we were in for something special. This resort is amazing and the staff are very very good...
  • no1airedale
    no1airedale
    Nov 2022 85 contributions
    ...The staff were very helpful and friendly unfortunately we felt that the hotel looks very tired and needs quite a bit of maintenance... The maintenance team were quick to respond and replaced several planks that were rotten... We ate in the restaurant on arrival but after that we ate in the local town... There is an excellent shuttle service 4 times a day to the local town where from there you can get other taxis to other parts of the island... I must say that the staff helped us on our last day when we were let down by our travel company for transfer to our next destination... I want to thank them for their excellent service...
  • Shaked J
    Shaked J
    Oct 2022
    ...Our experience at the hotel was Excellent,Especially because of the great service and lovely hospitality . We stayed at the Villa room and I can highly recommend it... The room was specious and and you could see they pay attention to small details .the private pool was very big and got cleaned every day ... The highlight of our stay was the amazing stuff of the hotel, everyone were so nice and really tried to make our vacation perfect... The beach and the shared pools were very nice and clean...
  • Irina
    Irina
    Oct 2022 54 contributions
    ...Staff is very attentive, helpful and customer service is excellent, yet not super overload and in your face like in other resorts in Phangan and Yao Yao...
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Amenities
Lavish
Travelers appreciate the luxurious amenities, particularly the private pools, beach access, and relaxing spa services.
  • Tippy M
    Tippy M
    Sep 2023 1 contribution
    This is a real 5 stars hotel, 100% of the staff are very friendly, respectful and helpful. The facility is very clean and designed very professionally... The room is very functional with plenty of space... The infinity pool on the deck is a lot of fun with total privacy and come with an amazing view!!!... The breakfast buffet is well laid out with many choices... The dinning dinner room is very reasonable and offer excellent entertainment, luge music & Thai dance...
  • Fred T
    Fred T
    Aug 2023 5 contributions
    Beautiful well run resort. The rooms that have a pool on balcony do not disappoint... I thought the pool may be a gimmick but it is big enough to have some fun... Long pool in breakfast area and at beach are nice... Driver shuttle bus nice... Girlfriend liked fresh coffee... The woodwork and the detail in the new building are something special... Beach is in best part of Khlong Prou... you want to impress your partner without breaking bank this is the place...
  • Labrosse L
    Labrosse L
    Aug 2023 2 contributions
    ...Staying in Santhiya tree is a pleasure, the decoration of rooms and all resort is original and beautiful! We even extend our stay for 1 night, so I can only recommend it (especially pool suite with mountain view and private pool)... The staff is very nice and smiling, especially Jeff from front office who took very good care of us!... But also all restaurant staff and pool staff who were smiling and efficient!...
  • Katarina L
    Katarina L
    Jul 2023 2 contributions
    ...Charming with a personal feel, even though it is a big resort. Clean, professional, and everyone helps you with any thing you need... The villas with pool access are well designed, classy and cozy... I asked for the possibility for a late checkout due to my transportation to Bangkok, and they met my request free of charge... I will bring future clients here for business, because I can be sure my clientelle will be satisfied and have a great stay and amazing experience...
  • Josephine H
    Josephine H
    Jul 2023 1 contribution
    ...Everything was really clean and We enjoyed our stay so much. The breakfast was really good and their coffee was especially delicious... We are so happy about our stay at SANTHIYA TREE Hotel...
  • arnold j
    arnold j
    Jul 2023 1 contribution
    ...The pool in the room is so much relaxing...
  • learohrs
    learohrs
    Jun 2023 13 contributions
    ...From the moment I arrived, I loved every minute. The warm hospitality, the smiling faces and eagerness to assist was wonderful... Because of how switched on everyone was in the front office and spoke English so well, while I was checking in, I asked if by any chance they could call the shuttle company and explain my story and see if anything was handed in... I hadn’t even finished my welcome drink when Mark told me the shuttle bus company had my bag and would deliver it to the hotel the next day... Talk about going the extra mile!!... They are so geared up for anything you may need and actually anticipate your needs and offer a solution...
  • Khanh T
    Khanh T
    Jun 2023 2 contributions
    Absolutely stunning hotel with welcoming and outstanding services. The room design is stunning, spacious, luxurious, and classy... The private pool with bathtub overlooking the mountains and river is rare to find...
  • Vladimir
    Vladimir
    Jun 2023 1 contribution
    ...Everybody is lovely and you feel like home here!... Breakfast amazing with very good athmosphere...
  • varabhorn b
    varabhorn b
    May 2023 1 contribution
    Fantastic, nice quiet place to relax... Thai classical music at breakfast and classical dance at dinner...
  • Viera C
    Viera C
    Apr 2023 3 contributions
    ...Everything is perfect here, architecture,veach,pools,food but what stays with us the most are the people here. I have never been to a hotel with such a lovely,warm,welcoming staff...
  • Christina_1963
    Christina_1963
    Mar 2023 14 contributions
    Very Nice hotel with a good atmosphere, fantastic breakfast and food in general and the Beach and pool also Nice... Also a good service to bring us to the Main Road several times a day...
  • Martin Mayes
    Martin Mayes
    Feb 2023 16 contributions
    A beautiful hotel in an idyllic location, freindly staff... A great pool and beach area and beach front... It has your own infinity pool in your room, 4 poster bed... And is inclusive of a fantastic breakfast offering... Great snack bar 50 meters along the beach for food and drinks... There's a kayak and a Paddle board fee to use for 1 hour a day, chargeable thereafter...
  • Ulrika B
    Ulrika B
    Feb 2023 1 contribution
    VERY SATISFIED with the hotel and I would highly recommend. The staff is very friendly and service minded... Beautiful and well cleaned rooms... The breakfast atmosphere was my favorite (the coffee is very good!)... Clean and nice pool areas and gardens...
  • nathdiet
    nathdiet
    Jan 2023 17 contributions
    The hotel is absolutely amazing and we were more than happy the whole 10 days we stayed there... The staff was just always super friendly and the food was amazing... The breakfast buffet was very delicious and it had everything you could wish for (standard american as well as thai dishes)... What really impressed us was the pool area, it was always super clean and the service was just great!... I can also recommend the spa and massage treatments, they were excellent and very cheap compared to european prices... If you do want to explore the area you can rent motorbikes at the hotel or the small town is just 10-15 minutes away on foot... The restaurants in town are really cheap and very good!... We spent most of our time in the water either at the pool or in the beach... The water by the beach was very clean and rather calm waters, perfect to swim or use the free of charge SUPs and kajaks... Trips to lonely beach, snorkeling and scuba diving are very close by... If you want to go snorkeling or scuba diving I can recommend BB Divers, we had an amazing trip with them!... Also the hotel was very quiet and we had a very relaxing time there!...
  • Megan F
    Megan F
    Dec 2022 1 contribution
    Beautiful resort on the beach with friendly staff and service. Festive decorations and beautiful weather made this a perfect Christmas vacation... Our room was well cared for every day by cleaning staff with very considerate attention to detail... Dining staff were always making sure you had everything you needed and reception was helpful for check in/check out as well as booking a taxi, planning a snorkeling tour, and answering any questions we had during our stay!...
  • Elvira
    Elvira
    Dec 2022 1 contribution
    ...Always says Hi, always willing to help . Thanks for Andy and Yos, always there for you!... The woodwork is amazing, hotel is clean, and the garden too... The gardener take a good care of it ...
  • Sue M-S
    Sue M-S
    Nov 2022 24 contributions
    From the moment we were collected from Trat airport with water and cooling clothes I felt we were in for something special. This resort is amazing and the staff are very very good... Food amazing, our Villa was extremely luxurious and daily maid service was such a treat...
  • Saurabh G
    Saurabh G
    Nov 2022 25 contributions
    A truely 5 star property, can't say enough about the rooms... All the staff is very courteous and always greeting & smiling for the guests... This has to be the best property on this lovely island... It is 1km inside from the main road but their is hotel shuttle service which makes up for it... Also the views of the beach and the backwater river makes up for this small inconvenience...
  • Shaked J
    Shaked J
    Oct 2022
    ...Our experience at the hotel was Excellent,Especially because of the great service and lovely hospitality . We stayed at the Villa room and I can highly recommend it... The room was specious and and you could see they pay attention to small details .the private pool was very big and got cleaned every day ... The highlight of our stay was the amazing stuff of the hotel, everyone were so nice and really tried to make our vacation perfect... The beach and the shared pools were very nice and clean... The only minus about our stay is that you could tell the hotel is still not 100% back to itself , the spa wasn’t open (you could get in-room massage) , only one restaurant was open.. but it didn’t bother us a lot since everything else was great... There was live music & Thai dancers every evening next to the beach, we loved it!...
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Gagan D wrote a review Dec 5
Vancouver, Canada5 contributions
A beautiful place to stay with friendly and helpful staff. Breakfast was abundant with both local and western food. Always fresh and hot. The restaurant had limited options for dinner, but we asked for recommondations and everything we ordered was good, especially the desserts. Food and drinks were pricier than off resort pricing but that is to be expected. The views and service were very good though and I was happy with the experience. There is a great restaurant right next door if you're looking for an inexpensive option. There are beautiful sunset views by the beach and in the evening they have lovely live music. The bed was firm but very comfortable and having a private pool in the room was an experience I've never had before. We used it more than I expected! Special thanks to Mo and Liam at reception for helping us with our many questions and Ujan at the restaurant for his great food recommendations and attentiveness. Also thanks to Willi at the breakfast buffet for his helpful attention.
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Date of stay: December 2023
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Trip type: Traveled as a couple
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Response from Customer Service Center Santhiya Resorts and Spas, Guest Services / Front Office at Santhiya Tree Koh Chang Resort
Responded 5 days ago
Dear 881gagand, Thank you sincerely for taking the time to share your detailed and thoughtful feedback regarding your recent stay at our property. We are delighted to hear that your experience was marked by the beauty of our accommodation, the warm hospitality of our staff, and the diverse culinary offerings. Your positive remarks regarding the extensive breakfast selection, the staff's recommendations for dinner, and the ambiance of our on-site restaurant are genuinely appreciated. We take pride in delivering a memorable dining experience, and your feedback serves as encouragement for our team. We are pleased that the breathtaking sunset views and the presence of live music added to the overall ambiance of your evenings. It is heartening to know that the private pool in your room provided a unique and enjoyable experience, exceeding your expectations. Your recognition of the exceptional service provided by Mo and Liam at reception, Ujan at the restaurant, and Willi at the breakfast buffet is truly gratifying. We will ensure that your compliments are shared with the respective team members. Your high recommendation is the greatest testament to our commitment to providing a blend of luxury and comfort. We look forward to the pleasure of welcoming you back for another delightful stay in the future. Respectfully yours, Customer Service Center Santhiya Tree Koh Chang Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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iand210 wrote a review Aug 2022
Sydney, Australia42 contributions
+1
Hotel's Favorite
This hotel is a real gem in Koh Chang we must say as we stayed in a few hotels on this Island, but found that this was the best. We stayed in room 1201, the hotel had a nice relaxing atmosphere with a huge pool next to the beach and in front of our room, not to mention that there were several private pools for us as well and they were all over the hotel. The other main building in front of the hotel was made of magnificently crafted wood the whole building, all the rooms in this building had a small pool in the room looking over the river and a forest. I can not thank all staff enough for their great attitudes and for making our stay so perfect! Very special thanks to Art, Da, Andy, Touch, Ran and Mali for being so helpful with everything we needed. Thanks to all staff as well and sorry I can't remember their names. Management please take good care of these staff for their hard work and their fantastic attitude. Highly recommended. We will be back again in the future.
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Date of stay: August 2022
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Room Tip: Amazing view and wonderful staff
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Response from Customer Service Center Santhiya Resorts and Spas, Guest Services / Front Office at Santhiya Tree Koh Chang Resort
Responded Aug 15, 2022
We sincerely appreciate for your choosing to stay with us and we are happy to know that you had impressed our resort. We look forward to warmly welcoming you back here as our special guest soon, or you may visit our Santhiya Resorts & Spas - in Koh Phangan, Koh Yao Yai, or Phuket-Natai. Respectfully yours, Customer Service Center Santhiya Tree Koh Chang Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christian S wrote a review Nov 2023
1 contribution
Stunning hotel with extraordinary staff. Clean rooms and beautiful resort grounds. Decent breakfast with good coffee and a stunning view. Staff was very nice and helped with every need. Spa offers a variety of treatments and is top. Only downside (and reason for not giving 5*): there was no beach during the day due to high tide. Our villa needed a bit touching up (some minor damage in tiles etc). But other than that I can recommend this resort without hesitation.
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Date of stay: December 2023Trip type: Traveled as a couple
Room Tip: Check tide as it effects the whole island. There were basically no beaches during our stay.
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Response from Customer Service Center Santhiya Resorts and Spas, Guest Services / Front Office at Santhiya Tree Koh Chang Resort
Responded 1 week ago
Dear Christian S, Thank you for taking the time to share your feedback about your recent stay at our resort on Koh Chang. We are delighted to hear that you found our hotel stunning, our staff extraordinary, and our grounds beautiful. It's wonderful to know that you enjoyed a decent breakfast with good coffee and appreciated the stunning view. We are particularly pleased to hear that our staff was attentive to your needs and that you found the spa offerings to be varied and top-notch. Providing excellent service is our top priority, and we are thrilled that our team made a positive impact on your stay. We sincerely apologize for the inconvenience caused by the absence of the beach during the day due to high tide. We understand the importance of a beach experience, and we appreciate your understanding in this matter. Additionally, we apologize for the minor damages in your villa. Rest assured that we will address these issues promptly to ensure a more seamless experience for our future guests. We genuinely value your recommendation and are grateful for your overall positive review. We hope to have the opportunity to welcome you back in the future, providing an even more exceptional and flawless experience. Thank you for choosing our resort, and we look forward to hosting you again soon. Respectfully yours, Customer Service Center Santhiya Tree Koh Chang Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christian H wrote a review Nov 2023
12 contributions
I had there a pool view suit, that's a room with own pool on the balcony. The room was very nice and had a view to the mountain with the jungle. The breakfast was good too. I used the pool and the ocean too. Both was perfect. In the hotel it is very quietly coz the hotel is not on the street. It's around 10 minutes with the shuttle(the shuttle services is without charge a few times a day to the main road) far from the Main Road. Who loves the nature can be walk this way too to the Main Road and enjoy the nature beside the small road and the very friendly monkeys they are living there in the jungle. The staff always do there best to make it for us comfortable. I will give on this way a special thanks to Yuya, Karl and Steve. By the way in the reception they can speak English and Mark can speak German too. My recommendation is in the evening to join the live music at the beach site from the hotel. The band is amazing with Michelle and Randy.
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Date of stay: November 2023
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Trip type: Traveled as a couple
Room Tip: Enjoy the live music in the evening on the beach site from the hotel
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Response from Customer Service Center Santhiya Resorts and Spas, Guest Services / Front Office at Santhiya Tree Koh Chang Resort
Responded 3 weeks ago
Dear christianhI9275IA, Thank you for choosing Santhiya Tree Koh Chang Resort and for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed your stay in the pool view suite, appreciating the room with its private pool on the balcony and the scenic views of the mountain and jungle. It's great to know that you found the breakfast, pool, and ocean to be perfect for your relaxation. We're also pleased to hear that you enjoyed the tranquility of our location, surrounded by nature. The mention of the friendly monkeys and the opportunity to walk to the Main Road adds to the unique experience we aim to provide. A special thanks to Yuya, Karl, and Steve for their efforts in making your stay comfortable. We will be sure to pass on your compliments to them. We appreciate your recommendation to join the live music at the beach site in the evening, and we're glad you found the band, featuring Michelle and Randy, amazing. We look forward to welcoming you back for another memorable stay at our resort. Respectfully yours, Customer Service Center Santhiya Tree Koh Chang Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cruiser06586853616 wrote a review Nov 2023
1 contribution
The atmosphere was really homely and the staff made sure that we had everything we needed at all times. Everyone was very friendly and we especially enjoyed the private beach dinner. They even accommodated my wheat allergy and Touch helped us with our crab. Mark even made sure we could stay in our room for a bit longer :) Thanks again for a wonderful time!
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Date of stay: November 2023
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Trip type: Traveled as a couple
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Response from Customer Service Center Santhiya Resorts and Spas, Guest Services / Front Office at Santhiya Tree Koh Chang Resort
Responded 3 weeks ago
Dear Cruiser06586853616, Thank you for taking the time to share your delightful experience at Santhiya Tree Koh Chang Resort! We are thrilled to learn that you found our resort's atmosphere homely, and our staff ensured that you had everything you needed throughout your stay. It's heartening to hear that our team's friendliness and attentiveness, including accommodating special dietary needs like your wheat allergy, contributed to your overall enjoyment. We are delighted that you particularly enjoyed the private beach dinner, and we're glad Touch was able to assist with your preferences, showcasing our commitment to providing personalized and memorable experiences. We're also pleased to know that Mark extended your room stay, adding an extra touch to your time with us. Thank you once again for choosing Santhiya Tree Koh Chang Resort, and we look forward to welcoming you back for more wonderful moments in the future! Respectfully yours, Customer Service Center Santhiya Tree Koh Chang Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ella A wrote a review Nov 2023
5 contributions
Private villa with the pool was spacy for 2 people. Pool had the right temperature. Sea was close and entry was easy, you can also walk along the beach. Massage was very professional. All staff very friendly and helpful. 100% recommended!
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Date of stay: November 2023Trip type: Traveled as a couple
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Response from Customer Service Center Santhiya Resorts and Spas, Guest Services / Front Office at Santhiya Tree Koh Chang Resort
Responded 3 weeks ago
Dear ellaa177, Thank you for taking the time to share your wonderful experience with us. We're thrilled to know that you enjoyed the private villa with a spacious pool, perfect sea temperature, and easy beach access. It's great to hear that you found our massage services to be professional and that our staff were friendly and helpful. Your recommendation means a lot to us, and we look forward to welcoming you back for another relaxing stay. We look forward to warmly welcoming you back here as our special guest soon, or you may visit our Santhiya Resorts & Spas - in Koh Phangan, Koh Yao Yai, or Phuket-Natai. Respectfully yours, Customer Service Center Santhiya Tree Koh Chang Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chickenlips79 wrote a review Nov 2023
Daegu, South Korea269 contributions
What could have been a horrible experience was saved by the kind manager so that is why I am giving it 3 stars. I think I may have just had a series of "off" issues but the resort has so much potential: The Bad: I stayed in a standard garden room. The bathroom is indoor/outdoor and so it comes with some issues that come along with that. Originally I saw some brown streaks and stains near the drains, in the tub and shower, and on some walls. I though this may have been a mix of gecko poo, bug poison bait, and just stains from the humidity. Unfortunately after returning to the room one night after dinner, I went into the bathroom, flipped on the lights, and went to the sink. Upon moving my medicine bag, about 10-12 large cockroaches scattered. I soon discovered that most of the brown stains were cockroach poo and that it was everywhere in the room. I inspected the bathroom further and found them hiding in cracks and crevices in the walls. The Good: I went to the front desk and informed them of the problem. I asked to be moved to another room because mine was unsanitary. The young people running the front desk understood my issue but were hesitant to make any promises. The showed me another room similar to mine and after inspecting I didn't find any of the brown stains and couldn't find any roaches in the bathroom after close inspection. I asked to be moved to the main building however as I felt the different bathroom style might guarantee that there wouldn't be any roaches. The front desk staff asked me to return to my room for ten minutes while they contacted the manager to see what could be done. After a short time they called me and let me know that they found a room in the main building. The manager walked me up there personally and let me check the room. Again after close inspection I didn't find any roaches, so I stayed in the main lodge for the next 4 nights. The room was big and comfortable and beautifully decorated. I would recommend this room style to anyone interested in the hotel. The staff I all encountered were kind and friendly. The hotel has a great location on the beach and the grounds are beautiful. They also conveniently have motorbike rentals right at the hotel which is great. The OK: I ate at the restaurant onsite once with a friend. Both of our food was just okay. It felt like Thai food aimed at tourists. We could have had an off meal but ours was not great. I also lost water in my room for about 2 hours one day. I had just returned from scuba diving and was excited to take a shower and rinse my gear. Not a deal breaker but kind of a bummer. Verdict: The hotel has great potential. The grounds and buildings are all beautiful. The breakfast location is stunning. The convenience to an awesome beach is great and there is a super cute little local seafood restaurant right next door for some great food. I am hoping that I just had a unique encounter as most other reviews are overwhelmingly positive. It might be worth the risk!
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Date of stay: November 2023
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Trip type: Traveled solo
Room Tip: Check your room before accepting, especially those with the indoor outdoor bathrooms. Look for...
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Response from Customer Service Center Santhiya Resorts and Spas, Guest Services / Front Office at Santhiya Tree Koh Chang Resort
Responded 3 weeks ago
Dear Chickenlips79, Firstly, we express our gratitude for acknowledging the efforts of our manager in resolving the issues you faced promptly. We deeply regret the discomfort caused by the presence of cockroaches in your initial room. Your feedback has been raised with our housekeeping team, and immediate measures are being taken to address and rectify the situation. We truly understand that your experience with the onsite restaurant did not meet your expectations, and we apologize for any disappointment. Our culinary team is committed to enhancing the dining experience, and your comments will guide us in making improvements. We are delighted that you found solace in the alternative room provided in the main building and enjoyed its comfort and aesthetics. Your positive comments about our staff's kindness, the beautiful grounds, and the convenient location are truly appreciated. We would like to assure you that we take your feedback seriously, and your observations will be used as an opportunity for continuous improvement. Our commitment to providing exceptional experiences remains unwavering, and we sincerely hope to have the opportunity to welcome you back in the future, offering an enhanced and memorable stay. Once again, thank you for your understanding, and we extend our apologies for any inconvenience caused. Respectfully yours, Customer Service Center Santhiya Tree Koh Chang Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Katie wrote a review Nov 2023
7 contributions
+1
We had an wonderful stay at this resort. After 7 days we decided to extend 3 more nights. From the first moment we arrived till our departure we felt very comfortable and welcomed all the time. The service was very excellent. All of the hotel staff were very helpful, heartwarming and courteous. The resort is very beautiful. The rooms are great with an amazing view and a lot of space; enough for a family with an small child. We got a great and large breakfast buffet, wich was never empty. We are looking forward to our next time.
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Date of stay: October 2023
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Trip type: Traveled with family
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Response from Customer Service Center Santhiya Resorts and Spas, Guest Services / Front Office at Santhiya Tree Koh Chang Resort
Responded 4 weeks ago
Dear Lilkthai, Thank you for taking the time to share your delightful experience at Santhiya Tree Koh Chang Resort. We are genuinely thrilled to receive your positive feedback and learn about the wonderful moments you had during your stay. It is heartwarming to know that from the moment of your arrival until your departure, you felt comfortable and welcomed. Providing excellent service is our top priority, and we are pleased that our team's helpfulness, heartwarming attitude, and courtesy contributed to your overall satisfaction. We are delighted that you decided to extend your stay for an additional 3 nights, and we appreciate your choice to spend a total of 10 days with us. It's fantastic to hear that the beauty of the resort, combined with the great rooms and amazing views, met your expectations. We take pride in creating spaces that are spacious and suitable for families, ensuring a comfortable stay for guests of all ages. The fact that you enjoyed the breakfast buffet is truly gratifying. Our culinary team strives to provide a diverse and delicious selection to cater to various tastes, and we are delighted that it left a positive impression. Thank you for expressing your anticipation for your next visit. We are equally excited about welcoming you back and creating more memorable experiences together. If there are any specific preferences or arrangements you would like for your next stay, please feel free to let us know. We value your feedback and appreciate your continued trust in us. Respectfully yours, Customer Service Center Santhiya Tree Koh Chang Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Martina R wrote a review Nov 2023
Munich, Germany15 contributions
+1
We loved this hotel on our thailand journey. Extraordinary exterior and interior in typical Santhiya Wooden Style. Stylish Rooms, our had pool access, and 4 bottles of complementary water per day/room was superb. Very friendly staff in all areas. Seemed like there was never anything impossible. As usual the high santhiya standard, a must stay at hotel when in asia!
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Date of stay: November 2023Trip type: Traveled with friends
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Response from Customer Service Center Santhiya Resorts and Spas, Guest Services / Front Office at Santhiya Tree Koh Chang Resort
Responded 4 weeks ago
Dear martinar876, Thank you for taking the time to share your delightful experience at Santhiya Tree Koh Chang Resort. We are thrilled to learn that your stay exceeded your expectations and that you loved our hotel during your Thailand journey. It brings us immense joy to read your compliments about the extraordinary exterior and interior design in the typical wooden style. We are glad you enjoyed the stylish rooms, especially with pool access, and that the complementary water provided per day enhanced your overall experience. Our team takes great pride in providing friendly and exceptional service, and we are pleased to know that they made you feel welcome and that nothing seemed impossible during your stay. Your acknowledgment of the high Santhiya standard and considering it a must-stay hotel in Asia warm our hearts. It was a pleasure to have you as our guest, and we hope to welcome you back for another memorable stay in the future. If there are any specific aspects you would like to highlight or any preferences you have for your next visit, please feel free to share them with us. Thank you once again for choosing Santhiya, and we look forward to the opportunity of hosting you again. Respectfully yours, Customer Service Center Santhiya Tree Koh Chang Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Oztraveller1966 wrote a review Nov 2023
Sydney, Australia36 contributions
+1
Old resort with awful food, friendly yet unmotivated staff. ROOM: HUGE size aircon is located right behind bedhead in EVERY ROOM. You either sleep under the doona or with your head in the ice bucket. Brain freeze and stuffed nose guaranteed. Alternatively you can switch it off and bath in your own sweat. No options and NO escape. Manager explains it as a design fault. Nothing they can do she said. ---Tip for those desperate to stay in this place: ask for extra towels, climb above the bedhead and hook them to the top of mosquito net frame. You will have the chance to get only half of your brain frozen to avoid the place. The verdict: stay there if you feel nostalgic and willing to pay extra for it. BREAKFAST: Breakfast wins the reward for the consistency of blunt food. Nothing new in many resorts. The only complaint is that when you pass the corridor behind the galley, the rancid oil smell is so strong, you feel like engine oil is used for cooking. The verdict: don't buy breakfast option if you stay longer than 4 days RESTAURANT: Avoid at all cost. Just to share a personal experience, I've got a food poisoning in the very first night from the Margherita pizza. Not sure how it's possible, but I was puking all night long. Not going into too much details, but I knew it was the pizza and the sauce. I lodged a complaint to the management next morning. They said something to the extent "not our fault, we'll pass it to the restaurant manager". Never heard from them again. No apologies, no refund, no feedback. I guess it's a "design fault" as much as aircon with in built brain freeze.LOL The verdict: don't BAR Non existent. If you're after the bottled beer, I'd suggest to limit your selection to this choice. My wife ordered the Cosmopolitan Cocktail. This browny marooned sediment looked like mud, tasted like sweet mud, smelled like moonshine mud. The verdict: don't. SURROUNDINGS: Lush growth, very well maintained garden, nice and clean swimming pools, hand carvings, Tha beliefs i inspired figurines - absolutely wonderful The verdict: do LOCATION: Right on the beach. Beautiful location with views. The closest way to the shops is a badly maintained sealed road via lush rainforest. It takes about 20 mins to walk. Didn't see snakes, but plentiful of monkeys. A bit of a Little Red Riding Hood story personal reality show. Alternatives: taxi, rented scooter, hotel "lock down"stay or a shuttle, departing every 2-3 hours. SAFETY: Safe environment with the guards at the gate. The only concern is that the fire exit in the 3 storey wooden building is located in the wooden staircase. See the picture Not sure how wooden staircase surround by super dry wood can serve as a fire exit, but then again, it's Thailand. OVERALL RECOMMENDATIONS: If you happened to stay in the hotel and looking for a place to enjoy great food, atmosphere and good Thai style cocktails, head to the hotel beach side, turn to the right and walk 20 metres along the beach if tide is low or in the calf high water if the tide is high. It worth to get great authentic food, good drinks at third the price and great Thai atmosphere at no extra charge👍 Not to the staff detriment - they are super friendly but overworked and have little training. Beautiful but outdated, uncomfortable and grossly overpriced accommodation. I would award 3 stars at the most I would suggest the hotel owners invest back in the proper Reno and staff training.
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Date of stay: November 2023
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Trip type: Traveled as a couple
Room Tip: Get extra towels to barricade yourself from the brain freeze from Aircon
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Service Center Santhiya Resorts and Spas, Guest Services / Front Office at Santhiya Tree Koh Chang Resort
Responded 5 weeks ago
Dear Oztraveller1966, We sincerely appreciate your feedback and apologize for the inconveniences you experienced during your stay. We take all guest feedback seriously and are committed to improving our services. Regarding the air conditioning, we are actively looking into ways to address this issue to provide a more comfortable sleeping environment for our guests. We are also sorry to hear about your experience at our restaurant. Food safety and quality are of utmost importance to us, and we will investigate the incident you mentioned to ensure it doesn't happen again. We apologize for the lack of follow-up on our part, and we will take steps to rectify this. Your comments on the bar service have been noted, and we will work on improving the quality and presentation of our drinks. We are pleased to hear that you found our surroundings beautiful and the location ideal. We will continue to maintain our lush gardens and cleanliness. Regarding safety, we will review the fire exit situation and take any necessary actions to ensure the safety of our guests. We appreciate your suggestion to explore alternative dining options, and we will strive to enhance our food and beverage offerings. Thank you for recognizing our friendly staff. We will continue to provide them with the necessary training and support to offer the best service to our guests. We understand your concerns, and we are committed to making the improvements needed to provide a better experience for our guests. We hope you will consider giving us another chance in the future to show you the improvements we have made. Thank you for taking the time to share your feedback. Respectfully yours, Customer Service Center Santhiya Tree Koh Chang Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Ko Chang area.
PRICE RANGE
$132 - $208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
panviman resort koh chang hotel koh chang, panviman hotel koh chang, panviman koh chang
FORMERLY KNOWN AS
Panviman Koh Chang Resort
LOCATION
ThailandTrat ProvinceKo Chang
NUMBER OF ROOMS
80
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SANTHIYA TREE KOH CHANG RESORT $66 ($̶9̶1̶) - Updated 2023 Prices & Reviews - Ko Chang, Thailand

Frequently Asked Questions about Santhiya Tree Koh Chang Resort
Which popular attractions are close to Santhiya Tree Koh Chang Resort?
Nearby attractions include Ban Chang Thai - Elephant Camp (0.7 miles) and Baan chivit crocodile show (0.6 miles).
What are some of the property amenities at Santhiya Tree Koh Chang Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Santhiya Tree Koh Chang Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Santhiya Tree Koh Chang Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Santhiya Tree Koh Chang Resort?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Santhiya Tree Koh Chang Resort?
Conveniently located restaurants include Saaitara Restaurant, Chantara Restaurant, and THAI DUTCH Restaurant Koh Chang.
Are there opportunities to exercise at Santhiya Tree Koh Chang Resort?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Santhiya Tree Koh Chang Resort have an airport shuttle?
Yes, Santhiya Tree Koh Chang Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Santhiya Tree Koh Chang Resort have airport transportation?
Yes, Santhiya Tree Koh Chang Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Santhiya Tree Koh Chang Resort?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Santhiya Tree Koh Chang Resort?
The staff speaks multiple languages, including English and Thai.