The reason for some bad reviews is people were cheap and took less expensive rooms. The dozen or so nice rooms are very clean and the Staff is incredibly friendly. The breakfast buffet is hot, varied or with made to order omelets pancakes, waffles. The beach is smaller, but clean and private ( fewer overweight Eastern European to look at). Dinner and bar have a beautiful view and 3 Islands to look at. An absolutely beautiful Infinity Pool, that no one seems to use. Yes, there are cracks and landscaping issues, leaves etc. More like a classic old resort. Great value and less touristy. Thanks.
The whole resort need an seriously reconstruction. People shouldn't spend money on ruined place. This is place with good vision and bad strategy: lovely small beach, different rooms types for everyone, two swimming pools, breakfast with different types of dishes, big garden etc. BUT!!! Everything is very poor and not clean. And the resort start looking like an abandoned place. First at all we were tricked. We booked the room 50m2 with garden view. We got smaller room 30m2 (everyone can measure the room, you don't have to be a genius). But the biggest problem was with room location. It was on another side of the road and not in the resort. We didn't know that. On reception they showed us pictures on website with info about room location. We looked on the internet and there was nothing on pictures. When we looked at the Agoda app we saw info (see pics).Whose fault it is? Not mine, I think. They should check that with Agoda. They offer us another room but we needed pay more. And what we saw and how smelled the room it was not worthy extra money. Breakfast is from 7 to 10. At 9 finish already with some food and they will not refill. Food is cold. Wifi - very very bad. Big ants were in the room all over the walls and floors. They came from a hole in the ceiling. Towels are in very bad condition and the bathroom too. Basically it's very dirty and destroyed place. Our beautiful experiences in this resort you can see in pictures. They telling more than 1000 words. Save you money for more luxury place on Koh Chang. …
I don’t understand the poor reviews of this resort. The complaints about the rooms on the other side of the road are just silly. It is made clear they are on the other side, and they are cheaper. It’s perfect if you have teenagers with you, they stay the other side and then come and join you for breakfast. I was in a poolside room which was very nice. The beach is obey wth Pete of beds. Advthe infinity pool is very, athugh qute a wa up. Rob London
Stayed here with husband and friends over Christmas. We had a delux room with our own pool near the infinity pool which hosts amazing views! Needs work around the pool and around the hotel in general as some parts look a bit tired. No complaints with our room though. Our friends booked the garden view, and the room was a little ropey! Smelt a bit like rust. Nice breakfast though and staff friendly.
This hotel does not meet quality /price expectation : Lousy room with updated furnitures, noisy fan, noisy air con that we had to switch off during night and wifi not working despite our notice to the management. All that for 136 € per night for a so called 3 persons bungalow before the xmas /new year season. Never Again