I have been there for a weekend and was really disappointed first thing my reservation wasn't at all what i asked for even i have precised it while booking it The tv remote control was damaged ,no wifi in my room,the heating system for the shower worked for only 3 min then turns on cold version The reception stuff frowning all the time(it cost 0$to smile) and i had to push hard only to get my reservation to the SPA that was already booked and confirmed Truly a big mess there...hope the management team works on that
The 7.8 Booking.com rating is really on point and maybe a bit over the top. With a little more effort in providing excellent service, this hotel has the potential to be the best in Oualidia. Note I visited the Sultana too and this one is much better imo. Sometimes it isn’t the flashy marble floors, or the traditional woody architecture that reflects a hotel’s expectations for a guest, but rather the little things here and there that make the biggest differences. 1. The rooms are pretty clean and the housekeeping is top. This is the reason it wasn’t terrible. 2. Service is like the stock market: up and down and you never know what to expect. You make a call to ask for a towel. It may arrive within 15mins or never. 3. Parking is limited and there is no effort to require guests to park properly. So out of the 10 available spots, there could be 7 cars parked and no space for you. 4. I really liked that the WiFi password is in the mirrors along with the direction of prayer for Muslims. This was pretty cool. 5. Management is terrible and the staff lacks the authority to help guests and make decisions: every time we needed something, the person helping us picks up the phone to ask if it’s okay to give us what we want. When we ask to speak to management, it doesn’t exist. 6. The location is awesome and probably the best for what it’s there to do in Oualidia. Again, the potential is pretty much wasted. …
An amazing hotel overlooking the sea. I had looked at the photos before booking, but photos don't do this place justice, it is even more beautiful in real life! Although we had booked a sea room view, we were upgraded to a beautiful chalet, thanks to the staff which were all very nice and welcoming. In a nutshell, if you visit Oualidi, you must stay there (prices are very affordable for the quality of services offered)
The hotel is relaxing, calm and classy at the same time. You will not regret it ! If you want calmness, soft light and music and very good food just go there with no hesitation ! A ne pas rater comme experience
I really liked everything about this place. The founder is a well educated man who truly believed in his purpose and helping others find theirs. I will definitely go back one day to benefit from the whole experience. The first time I went was to spend some days chilling and swimming, so my friends and I did not know about the spiritual and reflecting guidance that they offer. The food is incredible, it takes some time to get ready but it is worth it and delicious. The view was stunning from my room. The service might be late sometimes when there are many clients and only a few staff in place.