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Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel

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1312 Commerce St, Lynchburg, VA 24504-1804
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Traveler (490)
Room & Suite (172)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 01/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel
Updated 01/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 27 hotels in Lynchburg
Location
4.5
Cleanliness
4.9
Service
4.7
Value
4.6
Travelers' Choice
Once a turn-of-the-century shoe factory, transformed into a one-of-a-kind luxury hotel in downtown Lynchburg, VA. Always the perfect fit.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Electric vehicle charging station
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Snack bar
Wine / champagne
Patio
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Safe
Sofa
Coffee / tea maker
Cable / satellite TV
Hair dryer
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English
Hotel links
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1202Reviews7Q+A100Room tips
Traveler rating
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Fred B wrote a review Jul 2022
Friday Harbor, Washington66 contributions18 helpful votes
Most probably the nicest hotel in Lynchburg, VA, in an upscale Marriott developed from a converted old brick shoe factory, located on the James River with two onsite excellent restaurants. The only strange attraction is breakfast bun, juice, and yogurt served at your room door in a wooden shoe shine box! Must have looked good on paper, but not very practical. The restaurants, one for a pizza lunch and one for a very upscale dinner (Shoemaker's) were excellent and right in the hotel. A very cute and trendy idea for a nice hotel.
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Date of stay: July 2022
Location
Cleanliness
Service
Room Tip: stay away from rooms overlooking a train track.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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makebarenee wrote a review Mar 2022
Washington DC, District of Columbia24 contributions5 helpful votes
Hotel's Favorite
I am from Lynchburg and decided to stay here for a visit from DC. The hotel is so cozy. The rooms are spacious and the beds are so comfortable. A light breakfast is provided in the cutest shoe box. Just a delight to stay here. Highly recommended. I didn’t dine in the hotel restaurant but there is a great restaurant, in close proximity that has a great menu.
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Date of stay: November 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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5265wanda wrote a review Jul 2022
Jarrettsville, Maryland805 contributions120 helpful votes
+1
My husband and I stayed at the Craddock Terry Hotel on the Bluff and enjoyed it tremendously. The Craddock Hotel is Lynchburg’s best historic downtown boutique hotel. The hotel has a wonderful charming atmosphere. One of my favorite items are pretty shoes. The hotel was originally a shoe factory and remodeled into a cool unusual hotel. The outside has a life size high heel. Super cool and very inviting.The rooms and the ceilings are beautiful with wooden beams. The rooms are spacious and absolutely beautiful. When we entered the hotel we were greeted by Jessica and Daniela at the front desk. The front desk employees were friendly, helpful and professional. Our visit was fun , interesting and smooth. The manager Dana, runs the hotel with ease. The hotel has two top rated restaurants. Our meals were fabulous from both restaurants. The hotel is also pet friendly. Parking is free and easy. The downtown is within walking distance. I recommend staying at the Craddock Terry you will have a memorable weekend.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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melisam254 wrote a review Jun 2022
Virginia Beach, Virginia6 contributions4 helpful votes
Great hotel and location too bad it is ruined by terrible staff and customer (non)service. Only one of the front desk staff was friendly (dark haired younger lady). The other 2 (blonde hair older women) were beyond rude, unprofessional, and hostile. While we were checking in, a man complained about being double charged. The dark haired lady was handling it professionally but the blonde woman interrupted her and repeatedly yelled at the man. Then another lady came to complain that the heat rather than the AC was on. The blonde lady barked at her and basically called her stupid for being unable to manage the thermostat. All this was going on while this same blonde women was supposed to be checking us in, but they lost our reservation. After 20 minutes she found it but they gave away our larger, more expensive room and gave us a room that 3 people could not sleep in so they brought us a blow up mattress that took up the whole small room. We were told that we would receive a discount for our trouble. No discount was given. We simply paid the current charge for the smaller room. The next day, we had no electricity in the am, so were unable to get ready for the wedding we were attending that afternoon. Once the electricity came back on, we had no hot water. When we advised the blonde lady of this issue she was rude and nasty. I was appalled by her attitude. I explained that I understand that hotels cannot always control things but they should have hot water for all of their guests and should offer a credit or discount when things go this wrong. All I received was hostility and arrogance- how dare I complain. When we checked out a new blonde lady was at the desk so I thought perhaps she would be more receptive. Quite the opposite. Before I even said hardly anything, she interrupted me saying they can’t do anything about the City brown out. I wasn’t even going to mention the lack of electricity. I was going to say what were they going to offer us for losing our reservation, giving us a smaller room that adults, kids, and dog could not even walk around in and for having no hot water. She scoffed that I already received my discount. I had to explain to the woman that charging us the actual rate of the room rather than the $60 more for the large room was not a discount. She said the manager would contact me. I told her that would be appreciated. Two weeks later, not surprisingly, I have not been contacted. Someone needs to explain to these staff why the hotel industry is called hospitality, as these women are unfamiliar with the concept.
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Eddie wrote a review Mar 2022
Stella, North Carolina2 contributions2 helpful votes
We wanted to enjoy this hotel. The check-in was so pleasant. The doggie was friendly and interactive. But, after our one night stay, we awoke to the sun shining into the windows and highlighting the COBWEBS, which spanned 6-9 inches from the tops of the curtains. They were very high ceilings, so the COBWEBS were not immediately noticeable, when we only wanted to get to sleep. I would not post these; however, when I showed these pics to the clerk at checkout, she blew me off — not even an apology. Bring a ladder and cleaning gear if you want to stay here.
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Schuyler Clark, General Manager at Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel
Responded Mar 22, 2022
Dear EdEatsOutALot, Thank you for taking the time to review your experience with us. The experience you indicated is not to our standard of exceptional attention to details and customer service. Please accept my sincere apologies that we were unable to meet and exceed your expectations or ours in this instance. I hope you will give us another try so we may replace this poor experience with one more keeping with our commitment to excellence.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BVD wrote a review Feb 2022
1 contribution1 helpful vote
My wife and I travel regularly and stay in hotels across the continental U.S., Mexico, and Caribbean islands. I have averaged between 150-200 nights per year in hotels for the last 15+ years. I often stay in properties owned by Hilton or Marriot; however, for this trip, my wife decided to try something new and I chose The Craddock Terry hotel. I assure you, we will never make this mistake again. Our reservation was for four nights at over $200 per night. Upon arrival at the hotel, we discovered the lobby was undergoing a remodel construction project: not a big deal. While checking in, we were informed the hotel does not provide daily maid service, not even if requested by the guest: unacceptable. Hotel management excuse was maids cannot enter rooms because of COVID. Guests can place their towels and trash outside their door and the maid will replace the towels and remove the trash. So for $200 per night you can do the maid’s job. It gets better. ALL night long trains transit the tracks approximately 100 yards from the hotel blowing their horns numerous times. We asked the manager if this is a nightly occurrence and he offered us ear plugs or a “noise machine!” Great, over $200/night to listen to trains AND pretend I’m a maid. When we arrived back at our room on night two, the trash bins were outside our room and we had NO clean towels! We contacted the front desk and they brought us clean towels about 30 mins later. On morning two, we did our required maid service and placed our used towels and garbage outside our door. When leaving the hotel, we advised the maid we placed our towels outside our room and requested clean towels. The maid informed us she could not enter our room to replace the towels! Hmmm? We stop at the front desk to inquire how we will get fresh towels. The front desk manager informed us the maid will replace them! I let the manager know their system is broken and unacceptable. If you like to travel so you can spend nights next to the train track and pretend your a maid for the low cost of $200 per night, this is the place for you! If not, stay at the Hilton property (The Virginian) further from the tracks and get daily maid service if you desire. If you MUST stay at this hotel, book your nights individually, check out in the morning and arrive to clean sheets and towels every afternoon…for the same price…and you don’t have to do free maid work! THERE IS NO SOLUTION FOR THE TRAIN NOISE. Hotel management claims the train issues and lack of maid service is posted on their website. I challenge you to find that information on their website anywhere (Trains run next to the hotel nightly and hotel does not provide maid service.) Good luck! On a brighter note: the old shoe factory converted into a hotel provides a unique experience not often found. The Waterstone restaurant on the first floor has good food and drinks at reasonable prices in a nice environment. However, the noise and lack of service far outweighs the looks, food, and drinks. We will never stay at this property again!
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Schuyler Clark, General Manager at Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel
Responded Mar 30, 2022
Dear BVD67, Thank you for taking the time to share your experience with us. I'm sorry to hear that your experience didn't meet the level of service we strive for and we take pride in creating a warm and welcoming environment for all our guests. Based on recent feedback we have adjusted our policy adapted during the pandemic to reflect the evolving expectations and have instituted service upon request in our property. Thank you for recognizing our award winning Waterstone Restaurant and the uniqueness of our property history. I hope you will give us another try to replace this poor experience with one more in line with our mission of exceptional service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
autumn p wrote a review Feb 2022
Milwaukee, Wisconsin
I had such an amazing experience. Wonderful staff. The structure of the building is phenomenal. I'll definitely stop again if in that area. The service was very welcoming and professional. Loved it there.
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Review collected in partnership with this hotel
Date of stay: January 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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V3344XJkent wrote a review Jan 2022
Somerset, Virginia1 contribution
Nice facility, our only problem was no hot water in the room on our first night of a two night visit. Front desk offered us a different room but at 10:30 at night wasn’t interested. We did have hot water in the morning. The manager did adjust the price of the room to compensate for the inconvenience.
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Review collected in partnership with this hotel
Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Schuyler Clark, General Manager at Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel
Responded Feb 7, 2022
Dear V3344XJkent, Thank you for taking the time to share your feedback on your recent stay with us. I apologize for the hot water trouble you experienced and am pleased to hear that our team reacted to compensate for your inconvenience. I hope the next time your travels bring you through Lynchburg you will give us another try to make your stay a perfect 5-STAR.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sir20171 wrote a review Jan 2022
Reston, Virginia37 contributions34 helpful votes
Stayed here with my family in a Deluxe 2 Queen Room. We are big fans of the converted factory exposed brick and wooden beams with high ceilings look so loved it. Room was very spacious and clean. Beds were comfortable. Our room had a nook with a giant shoe chair. Rolled in the office chair, moved in a small table and we had a little place to have a couple drinks away from the kids. For our holiday stay they provided a little Christmas tree and a box of ornaments, half of which were shoes. Very nice touch! Had fun decorating it. The shoe box breakfast was OK, but could be improved by providing a couple options. Took one of the cruiser bikes parked outside the front doors for a spin which was fun. The only buzzkill of the experience is that we wanted to purchase a rocks glass and a wine glass until the attendant at the front desk said they cost $25 each. Really?! She was nice enough to provide us with glasses to use, though. Definitely recommend and will stay here again.
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Review collected in partnership with this hotel
Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Schuyler Clark, General Manager at Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel
Responded Jan 23, 2022
Dear sir20171, Thank you for the 5-STAR review and noting the unique features of our historic property. We will review our shoebox breakfast as part of our overall effort to elevate the guest experience. We look forward to your next return to the Craddock Terry Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CarterB wrote a review Jan 2022
3 contributions
This was the first time my family had come to visit me in Lynchburg for the holidays and their stay was wonderful to the point that they are looking to make it the new Christmas tradition! My mom loves to travel with her cat and said everyone was so kind and accommodating. They were even so gracious to move up the check in time at the last minute when my mom realized she had forgotten to ask before they arrived. They loved the tree in the room with the ornaments to decorate. All the little details made for a wonderful experience. Additionally, the room and all the premises were so clean. Because everything was done so well my family could focus on enjoying the holiday!
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Schuyler Clark, General Manager at Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel
Responded Jan 14, 2022
CarterB4travel, Thank you for the glowing 5-STAR review and making the Craddock Terry Hotel your home away from home for the holiday! We are honored to be considered for a new family tradition and we look forward to welcoming you and your family for many Christmas holidays to come.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$201 - $251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
craddock terry lynchburg, hotel craddock terry
FORMERLY KNOWN AS
Craddock Terry Hotel
LOCATION
United StatesVirginiaLynchburg
NUMBER OF ROOMS
44
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Frequently Asked Questions about Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel
Which popular attractions are close to Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel?
Nearby attractions include Riverwalk Trail (0.2 miles), Percival's Island Natural Area (0.2 miles), and Lynchburg Community Market (0.1 miles).
What are some of the property amenities at Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel?
Conveniently located restaurants include Shoemakers American Grille, Waterstone Fire Roasted Pizza, and El Jefe Taqueria Garaje.
Are there opportunities to exercise at Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel?
Yes, guests have access to a fitness center during their stay.
Is Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Lynchburg.
Are any cleaning services offered at Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Craddock Terry Hotel, Lynchburg, a Tribute Portfolio Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.