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Extended Stay America - Lynchburg - University Blvd.

Traveler (9)
Room & Suite (22)
Dining (3)

About

#22 of 25 hotels in Lynchburg
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Breakfast included
Free parking
Free High Speed Internet (WiFi)
Laundry Service
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Kitchenette
Non-smoking rooms
Suites
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176Reviews
2Q+A
39Room tips
Traveler rating
  • 69
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  • 33
  • 25
  • 25
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Popular mentions
Location and convenience are all this has going for it. Room and hallway smelled like smoke even though I had a smoke free room. They make you sign a form agreeing to not smoke in the room. What’s the point when the room smells like smoke already? Desk person barely spoke to me during check in. We were on our way to DC from SC and needed a place about halfway. I’ve stayed at Extended Stay before in Charleston, SC and never had any trouble. If you need easy access to Liberty University and don’t care about ANYTHING else, this is your place.
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Response from 00esa, Manager at Extended Stay America - Lynchburg - University Blvd.
Responded Apr 18, 2019
Thank you for being our guest. Although you liked our location, we apologize for the smoke odor you experienced. We have asked our housekeeping staff to make sure the area receives a deep clean to remove the smell. Also, your feedback will be used as a training tool to improve our service going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
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Good hotel but a Customer has 13 dogs and 4 cats in 1 room, the smell is awful it is all over the Hotel.... no one cares even when we have complained about it myriad of times it is a health hazard... they take the dogs outside and they don't even clean after them... I would assume that the Hotel owner do not care for their customers, I say this because clearly the Hotel management don't care... Hotel Customer
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Response from 00esa, Manager at Extended Stay America - Lynchburg - University Blvd.
Responded Dec 18, 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
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By far I have traveled and stay at many hotels but this is by far the one that I have received the best experience. The staff is very welcoming and will do anything for the satisfaction of the customer. In specific I can speak about my experience with the manager Michael who was very welcoming, helpful and provided the best advice out there. I was traveling from NY on a day that there was going to be a crazy snowstorm and I got on the phone with Michael. He was kind enough to search up the weather on his phone while having me on the line and tell me what to expect. Many hotels want to get off the phone as quickly as possible but this was not the case here. Rather he took his time and valued my interest in staying with them and gave me the most input and advice he can give. I will for sure go to this hotel when I come back. Additionally, the receptionist at the desk at night was very welcoming and nice. We got to the hotel around 2 in the mooring and she did everything she could to get us to our room as quickly as possible and even gave us extra blankets because it was cold out. I was wowed by there service and will definitely recommend this place to people.
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Response from 00esa, Manager at Extended Stay America - Lynchburg - University Blvd.
Responded Dec 12, 2018
Our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We will be sure to share your compliments with the whole team, especially with Michael. We appreciate you recommending us online and look forward to your next stay with us soon. Sincerely, Hotel Management
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Very nice manager (Michael) helped me when I was in a snowstorm (yes, in Lynchburg!) and needed a room. This kind man answered all my questions on the phone. When I arrived I discovered I had left my phone charger at the last place I stayed, and he looked through Lost and Found and found the correct Android charger for my phone. The man shoveling snow in the parking lot pointed out my flat tire and directed me to the closest tire repair shop, which repaired it immediately. The hotel rate saved me $25/night over the next level of hotels, provided a grab and go breakfast, and I could cook my dinner using the kitchenette. The people are what make this place so welcoming. The room is basic and clean, which is exactly what I needed when my stay in Lynchburg was unexpectedly extended by 3 days.
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Response from 00esa, Manager at Extended Stay America - Lynchburg - University Blvd.
Responded Dec 12, 2018
Linda, thank you for sharing a wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service provided by Michael, and we'll be sure to share your compliments with him. Thanks again, and we hope you will plan on staying with us again in the future. Sincerely, Hotel Management
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We arrived in Lynchburg to find out first choice did not have our reservation so we ended up here. It was convenient to Runk and Pratt and we were visiting someone there. To spend approximately $125.00 a night and end up with a fairly dirty room was very disappointing. The carpet was dirty. The floors sticky. The refrigerator was noisy. The small kitchen would be good for some but we didn’t really need it. The place is very tired. Also only soap and shampoo provided. No conditioner or lotion. No room cleaning. You bring your dirty towels to them and you get clean ones. Mornings had coffee in the lobby and packaged bars and poor quality muffins. We were only in the room to shower and sleep so we managed for three nights but I would never stay here again. There are better choices for the money.
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Response from 00esa, Manager at Extended Stay America - Lynchburg - University Blvd.
Responded Oct 24, 2018
Thank you for reviewing our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the appropriate teams, and we’re working with them in order to improve our service and facilities moving forward. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
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PRICE RANGE
$79 - $149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america lynchburg, lynchburg extended stay, extended stay lynchburg
LOCATION
United StatesVirginiaLynchburg
NUMBER OF ROOMS
101
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