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Sao Rafael Suites

953 reviews
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Traveler (363)
Room & Suite (411)
Pool & Beach (145)
Overview
  • Excellent44%
  • Very good33%
  • Average15%
  • Poor4%
  • Terrible4%
Travelers talk about
“kids club”(71 reviews)
“a la carte”(106 reviews)
“old town”(144 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
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Rooms
Mar 4Mar 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (953)Write a Review
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1 - 5 of 761 reviews
Reviewed November 14, 2017

Stayed here at the start of October with my family for 4 nights. It was our first holiday together after my father being ill and having a lot of health issues, but we honestly couldn't have picked a better place to go. From the minute...More

Thank Alisha S
Response from NAUHotels_Resorts, General Manager at Sao Rafael SuitesResponded December 6, 2017

Dear Alisha S, Thank you for your excellent review about your stay in our hotel. Kindly note that we are delighted to hear that our service met your experience's expectation. Our team works daily to provide you and your family with the best memories. We...More

Reviewed November 6, 2017 via mobile

We spent ten days at this hotel and found that the service was excellent. The staff were friendly and helpful. The quality of the rooms were very good and the quality of the food was high. Because of the intimate nature of the bar and...More

Thank alexanderpR2644RY
Response from NAUHotels_Resorts, General Manager at Sao Rafael SuitesResponded December 6, 2017

Dear alexanderpR2644RY, Thank you for your excellent review about your stay at São Rafael Suites. Kindly note that we are delighted to hear that you have enjoyed your holidays with us. Our team is commited in bringing the best experiences during you stay. We hope...More

Reviewed October 28, 2017

Enjoyable and lovely hotel but not 5 star standard, it was missing some of the little extras that make a 5 star, for example, no outside bar open (you had to go inside when at the pool for drinks and snacks), no filled mini bar...More

Review collected in partnership with Jet2holidays
1  Thank sharronw402
Response from NAUHotels_Resorts, Filipa Freitas – Assistant Manager at Sao Rafael SuitesResponded November 6, 2017

Dear Guest, Thank you for choosing NAU São Rafael Suites for your stay and for sharing your experience at our hotel. We are pleased to hear that you find our hotel enjoyable and lovely. On the other hand, we are very sorry to hear that...More

Reviewed October 22, 2017

Be very careful of the hot water - it is scalding hot!!!!! The food was good - but could have been warmer. Had a 4 bed apartment - 2nd bathroom very small. Well worth a visit into the town, great atmosphere. Staff were good and...More

Thank Dylan J
Response from NAUHotels_Resorts, Filipa Freitas – Assistant Manager at Sao Rafael SuitesResponded November 6, 2017

Dear Mr. Dylan, Thank you for choosing NAU São Rafael Suites for your stay and for sharing your stay experience at our hotel. We would also like to thank you for your positive comments especially concerning the friendliness of our staff. Our teams are really...More

Reviewed October 20, 2017

stayed for 3 nights on a short golfing trip.checkin was a breeze.reception staff were very good at speaking english and handled our queries with ease and professionalism.room was of very nice standard.cold fridge with water.beds were comfy.great hot shower with hair dryer.our view was road...More

Thank yuki71
Response from NAUHotels_Resorts, Filipa Freitas – Assistant Manager at Sao Rafael SuitesResponded November 6, 2017

Dear Guest, Thank you for choosing NAU São Rafael Suites for your stay and for sharing your golf break experience at our hotel. We would also like to thank you for your positive comments concerning our room facilities, friendliness of our staff, evening entertainment and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Room Service
Restaurant
Breakfast included
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room Service
Business Center with Internet Access
Breakfast included
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Tennis Court
Indoor pool
Outdoor pool
Details
Price range
$114 - $572 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
$114 - $572 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms
Add Photo Photos
Traveler (363)
Room & Suite (411)
Pool & Beach (145)
Dining (123)
Amenities (87)
Family and Play Areas (4)
Questions & Answers
Ask a question
Raj R
January 14, 2018|
Answer
Response from reviewfrommyside | Reviewed this property |
Yes, the water is really warm.
0
Votes
sylvain68610
January 11, 2018|
AnswerShow all 4 answers
Response from Gerb15 | Reviewed this property |
It is possible to get cocktails outside of the all inclusive deal but the bar is pretty basic. It is one of the things that lets the complex down as it feels like it is a walkway through to the pool area and is not a place... More
0
Votes
Tiggermethis
September 14, 2017|
Answer
Response from HelenandTony12 | Reviewed this property |
This question went to TripAdvisor not the hotel
0
Votes
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Room Tips
"any credit card size will keep air con on instead of using door key"
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"Rooms with an "ocean view" are more expensive and overlook the pool. We had one of these and it..."
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"Lifts are on all floors so any floor is easy acces"
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"Ask for a room away from the many golfers who stay here and make so much noise at night and in the early..."
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