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Nau Sao Rafael Atlantico

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Rua Dos Corais, Sesmarias, Albufeira 8200-613 Portugal
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Traveler (1433)
360
Panoramas (35)
Pool & Beach (334)

About

#1 of 3 hotels in Sesmarias
Location
Cleanliness
Service
Value
Travelers' Choice
Just minutes from the centre of Albufeira, the São Rafael Atlântico enjoys a fabulous location overlooking the Atlantic Ocean and with direct access to the São Rafael beach. The interiors are spacious, bright and airy, with contemporary design features. The rooms are modern in design and have spacious balconies with sea or garden view. The extensive gardens are magnificent, beautifully landscaped in Mediterranean style with an abundance of olive and palm trees. The hotel’s facilities also include a modern spa offering the most innovative treatments and therapies.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Airport transportation
Parking
Wifi
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Rooftop bar
Evening entertainment
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, Spanish, Portuguese
1,552Reviews152Q+A100Room tips
Traveler rating
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Popular mentions
palexlivecouk wrote a review Oct 2020
Lisbon, Portugal16 contributions20 helpful votes
I was looking for a room with sea view. To have that I accept to reserve a suite, more expensive bur with sea view. When at the hotel, all suites are in front of the sea, but the trees does not allow to see the ocean. They propose to change to a normal room, without return of the lower tarif. The restaurantes are poor for a 5* hotel. The personal is nice. the rooms are good, except the view.
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Date of stay: September 2020
Rooms
Cleanliness
Service
Room Tip: if you want a sea view, forget it
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1 Helpful vote
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Response from NAU Hotels Resorts, Diretor-Geral at Nau Sao Rafael Atlantico
Responded Oct 7, 2020
Dear Guest, Thank you for reviewing your stay at NAU São Rafael Atlântico. Please note that at the Suite Atlantic description in our website does not mention the sea view. We do have the double room with sea view. Hope to welcome you once again at our Hotel. Best regards, João Borges Assistant Manager
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Ann wrote a review Oct 2020
Rotterdam, The Netherlands22 contributions3 helpful votes
This hotel is great. The staff is friendly and the location is amazing along the beautiful coastline of South Portugal. The garden is stunning, beautiful swimmingpools, a great spa and the rooms are luxurious. We stayed in the hotel in
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Date of stay: September 2020
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Response from NAU Hotels Resorts, Diretor-Geral at Nau Sao Rafael Atlantico
Responded Oct 6, 2020
Dear Anne, Thank you for your review regarding your stay at NAU São Rafael Atlântico. We are constantly striving to provide the best service to our Guests and we are delighted to hear that you had such a great experience. Our guest satisfaction is our main purpose. We all look forward to the opportunity of welcoming you back in the near future. Best regards, João Borges Assistant Manager
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_tiinagodfrey wrote a review Aug 2020
Costa del Sol, Spain25 contributions10 helpful votes
We went to Sao Rafael Atlantico in August 2020. It was our 3d stay there. The accommodation is spacious and good. The garden areas are beautiful and well kept. There are two nice beaches within walking distance. The food experience was disappointing due to the understandable COVID-19 restrictions. You had to queue up for food every time you had to get something. If you forgot a piece of bread you had to queue for it for at least 20 minutes and your breakfast gets cold. The same applies for drinks. The eggs for breakfast were like rubber. Baring in mind that there were so many people queuing up, the hotel should have put much more staff to attend people. There were one or 2 people attending and the queue started near the lift. I was dredind the dinner and breakfast time after few dayes. The selection of fruit for breakfast was very good and the same applies for cheeses and cakes. The dinner was ok nothing special. The best dinner night we had was BBQ night. Very limited choice. We were quite disappointed this time.
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Date of stay: August 2020
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Response from NAU Morgado Golf and Country Club, Diretor-Geral at Nau Sao Rafael Atlantico
Responded Aug 31, 2020
Dear Tina, Thank you for choosing our Hotel NAU São Rafael Atlântico for your stay and for sharing your personal opinion. It certainly deserved our best attention. We strive to provide all our Guests with memorable experiences and are sorry to hear that yours was disappointing. We regret the inconvenient caused from the situation described and we would like to mention that it does not correspond to our standards. Our Duty Manager and Guest Relations Team are always available to attend our Guests concerns and so our service remains at the level of excellence. We have taken note of your comments to improve our service and we sincerely hope you will give us the opportunity to welcome you back and provide you a pleasant experience on a next stay. Best regards, Sara Fernandes Guest Relations Manager
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Rafael D wrote a review Aug 2020
5 contributions4 helpful votes
Staff is not friendly, with a few exceptions. Hotel is showing some wear, bathroom sink always clogged, asked two times to be fixed, two times I was ignored. Breakfast was chaos due to the restrictions imposed because of covid-19. Grounds are good, but overpriced and staff is disappointing. Sunbeds in pools always with towels with nobody in them, always a struggle to find a free one.
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from NAU NAU, Diretor-Geral at Nau Sao Rafael Atlantico
Responded Aug 16, 2020
Dear Rafael D, Thank you for choosing our Hotel NAU São Rafael Atlântico for your stay and for sharing your personal opinion. It certainly deserved our best attention. We strive to provide all our Guests with memorable experiences and are sorry to hear that yours was disappointing. We regret the inconvenient caused from the situation described and we would like to mention that it does not correspond to our standards. Our Duty Manager and Guest Relations Team are always available to attend our Guests concerns and so our service remains at the level of excellence. At this moment the prices practiced at NAU São Rafael Atlântico are competitively priced with the entire market in Algarve, where the rigor and freshness of the product and service prevail. We have taken note of your comments to improve our service and we sincerely hope you will give us the opportunity to welcome you back and provide you a pleasant experience on a next stay. Best regards, Sara Fernandes Guest Relations
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R.D wrote a review Aug 2020
3 contributions1 helpful vote
Currently staying at the hotel, therefore I'm sharing the reality that the hotel prefers to hide before your arrival. The pools and beach are amazing as in the pictures - but the hotel did not deliver it's promised experiences - I will explain here exactly because the pictures are attractive to book, though If you look to spend thousands of euros to relax in a well maintained spa resort, this isn't the place - at least not now (August 2020). 1. I was clearly told in a specific phone call that the spa is open - "all facilities are open, but due to covid you need to reserve personal time-slots" - sounds good right? coming from the netherlands where the saunas are open, we still didn't want to assume these days, and called to verify before booking. Also the confirmation mail indicted the great spa facilities and prices, only "forgot" to mention that some important facilities are closed. This was told only on arrival, and was not mention ahead at all on their website / trip-advisor page / in the confirmation mail. The price? same as usual. 2. Very poor desk service, didn't really care. Pool-bar service is thoughtful and honest, but desk staff communication with clients does not suit a 5 star hotel. But does the hotel even feels like a 5 star hotel? --> 3. Looks like a 4 star hotel rather than 5. I'm currently in my room, many walls are broken and not fixed or painted. Not enough electric-plugs in the room. No conditioner, only soap and shampoo. Empty fridge. No tea, only coffee. After I wasted half a day driving to the city to buy a conditioner and brought this to the staff attention, the response was that they can provide it upon demand. Weird service for a "5 stars hotel" but ok... 4. The room is definitely big and clean, but hold a 3-4 stars hotel room maintenance and service understanding. Bed promise online was a Twin-bed - IN REALITY we got two small beds put together (with cheap cotton beddings). 5. Never got to write a negative comment on a 5* hotel before, but I doubt that this will stay a five star hotel after their next check, because of the poor level of maintenance.
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Date of stay: August 2020
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1 Helpful vote
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Response from NAU NAU, Diretor-Geral at Nau Sao Rafael Atlantico
Responded Aug 22, 2020
Dear Guest, Thank you for choosing our Hotel NAU São Rafael Atlântico for your stay and for sharing your personal opinion. It certainly deserved our best attention. Our Guests feedback is of utmost importance to us and we regret to read that you felt disappointed with your recent experience. As spoked with our Front Office Manager during your stay, we tried to make up for the situations reported. Please note that the information on our website regarding our SPA facilities are perfectly clear. The use of the facilities (sauna, jacuzzi, animated pool, turkish bath) are at the moment with prohibited acess as the changing rooms. These measures were taken due to Covid-19 pandemic in order to guarantee the health and safety of our guests. We would like to clarify that due to the current situation, new procedures have been implemented, as the absence of the items in the mini bar and also the tea. This products are available upon request as informed by the reception team. We take good note of your feedback and it will by communicated to our Management in order to take the necessary steps to fordge forward and continue to deliver exceptional experience to our guests. Nevertheless, we truly hope you will consider visiting us again and give us the change to provide you a genuine NAU experience. Kind Regards, Sara Fernandes Guest Relations Manager
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PRICE RANGE
$96 - $348 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
São Rafael Atlantic Hotel
LOCATION
PortugalAlgarveFaro DistrictAlbufeiraSesmarias
NUMBER OF ROOMS
149
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Frequently Asked Questions about Nau Sao Rafael Atlantico
Which popular attractions are close to Nau Sao Rafael Atlantico?
Nearby attractions include Praia Sao Rafael (0.1 miles), Praia da Coelha (0.7 miles), and Praia dos Arrifes (0.3 miles).
What are some of the property amenities at Nau Sao Rafael Atlantico?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Nau Sao Rafael Atlantico?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Nau Sao Rafael Atlantico?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Nau Sao Rafael Atlantico?
Yes, free parking is available to guests.
What are some restaurants close to Nau Sao Rafael Atlantico?
Conveniently located restaurants include Restaurante Dom Dinis, Restaurant O Marinheiro, and Restaurante Margem Sul.
Are there opportunities to exercise at Nau Sao Rafael Atlantico?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Nau Sao Rafael Atlantico have an airport shuttle?
Yes, Nau Sao Rafael Atlantico offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Nau Sao Rafael Atlantico located near the city center?
Yes, it is 0.9 miles away from the center of Sesmarias.
Are any cleaning services offered at Nau Sao Rafael Atlantico?
Yes, dry cleaning and laundry service are offered to guests.
Does Nau Sao Rafael Atlantico offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.