My fantastic experience started when I checked into my hotel. Katie Holloway was amazing. She took the time to find a room that was going to be the best possible experience for me. She was very nice and extremely welcoming. She had to orient me to this very large resort and even gave me a couple of free drink tickets!!! The rest of the staff at the Omni Homestead are also fantastic.It’s not just beautiful and has so much history but it’s the people that work there that make the experience memorable. I highly recommend this resort!
I am shocked at the few negative reviews of this beautiful, historic hotel. It is breathtaking. Sitting on the front porch or in the grand hallway is so relaxing. Allegheny Springs is fun and enjoyable for all ages. I’ve only done day passes to the spa to try the hot springs. All of the activities are great. We’ve always been given a beautiful room with the most comfy beds. We love it so much that we are purchasing a home within walking distance. Don’t miss this gem.
The renovation is overdue but I understand- couldn’t be done during the height of the pandemic and ensuing supply chain and labor challenges. Expect worn carpets, peeling wallpaper, peeling or scratched up paint, torn screens on the windows, etc. This grand dame needs a great deal of TLC- understandably-she’s mature! I hope the renovation is as extensive as it needs to be. That being said, I was kind of underwhelmed by a lot- food, some of the team. The bellman Andrew was fantastic as were the gentlemen at valet parking- not so much for most of the others- maybe just burnout or fatigue? If you are wanting a really nice experience until the renovation is completed, I’d opt for The Greenbriar. Also, the floors at the restaurant at the golf pro shop at Cascades probably haven’t been vacuumed in about a month. Should have walked out- it was really bad!…
Good experiences: * My husband had a great experience at the spa with his masseuse Tatiana. * Food at Jefferson Restaurant was good. * We enjoyed the onsite billiards tables, cornhole, fire pit etc. * Shooting range staff were very kind and helpful. Bad experiences: * Had a sore lower back and got the Treasure the Moment couples massage package with Swedish massage but the masseuse massaged only shins down and upper chest upwards. No hips, lower back etc. * Bell man was not careful with our luggage on the cart and a hat fell off and was lost during transport to our room. Luckily someone found it on the floor and turned it into to lost and found. * Jefferson pools were closed. An Easter activity was cancelled without any communication, and the scheduled Movie Night was removed per the same. Zip lines are closed with no eta of reopening. The website had kayaking listed as opening in April and when April came they changed it to say May with no warning. * Experience center has absolutely no coordination. We made reservations for 4 for Archery and they had overbooked it, so there were not enough ranges available for everyone and we were forced to double up and share. There wasn't enough room on the shuttle either, and they had us stand even though there was no bar available to hold except the door. * Room shampoo and conditioner belong in the trash, it's worse than what you get at the dollar store, seriously. * Half the games in the game room were out of order…
The Homestead Spa is by far the best spa I’ve been in. The staff makes this place special! My husband and I spent hours in the natural hot spring pool. It felt fabulous on a cold winter’s day. The food and drink service were spot on!! I can’t wait to return
Classic charm, personal service and renovation is in the works! I have been going to this wonderful hotel since 1978, and since then there have been several changes of ownership. Current manager has improved the service, and the little things like fires in the lobby on a chilly day, afternoon tea served with care, music from a live piano player, all add up to a charm and elegance that override some of the little things like worn carpet, grunge in the public areas and needs for updated plumbing and heating in the rooms.
We went for a work conference and had a great time! The hotel organized fun events for us, and the staff was very nice. Sharon with Housekeeping was exceptional, and very personable. The hotel was clean, and I loved the tea and cookie hour. Thank you to the staff for a great experience.
THE GOOD PARTS 1. They have an old-fashion dial thermostat that is simple to use and does not blow air in your face like the newer ones. 2. The beds are comfortable. 3. There is a walk-in closet with a sink and mirror and then a closet with hangers and a safe. 4. There are acres and acres of asphalt paths to walk on and they have an outhouse way out in the fields. I think they should add more outhouses like the one I came across. I found dozens of lady bugs stuck inside and think there should be a small window that could be cracked to let them out and to provide ventilation. 5. They have a historical tour that's offered every morning and covers different parts of the building where they explain what all the pictures are about. (They should post the schedule for this so the front desk staff does not have to tell everyone) 6. The spa has both a steam room and sauna and heated chairs with movies of waterfalls. THE BAD PARTS The only Sulphur spring at the hotel is a pond with rocks on the floor that are slippery with algae and with algae floating around on the surface. People enjoy this anyway. For the price we pay, they need to install modern-day Sulphur water whirlpool tubs both indoors and outside that are either fenced off or walled off for privacy. Other resorts have been offering this for a long time at a fraction of the price they charge at the Omni. I was privately repulsed by sharing a pond with no water circulating in or out and that had algae floating around and where people seemed to think nothing of it. The bath tub in my hotel room did not even come up to my knees. It was very shallow compared with what some other hotels offer. The requirement to let the staff do my laundry was condescending and an invasion of my privacy. I'm not disabled and do not need this level of assistance. I have a special set of rules I stick to when I wash my clothes and I have no reason to trust someone who I don't even know. They really need to add a guest laundry along with a place for whirlpool tubs hooked up to the Sulphur springs. I found not refrigerator or microwave in my room. I like taking the stairs more than the elevator and this is partly for exercise. The stairs need to be swept every day from top to bottom. The first day, I found them so filthy, it was making me itch every time I used the steps. The next day, I found them swept, all but the lowest level. The bottom floor of the stairs should not be left filthy. There is no sidewalk or walkway to the parking lot which is up the hill. My cel phone from U.S. Cellular does not work at the hotel.…
Had a great time here with family and friends over a long weekend. Can't beat how family friendly the ski and snow tubing area is along with the endless amount of activities that you can partake here. The spa was wonderful with all the options and the thermal pools, indoor and outdoor pools, ice skating, Jefferson Restaurant was delicious, everyone we ran into was above and beyond friendly. The location has a lot going for it, amazing history, and a certain charm from the past. A few things to be aware of though. The place is old. Things are not as modern as most places American tourists are used to. I put it in the category of European resorts. They are having a huge renovation in progress so I'm sure lots of rooms will be updated, but just be aware before you arrive. Things are pricey for everything at the resort especially food. Good news is the town is just a 2 minute walk and you can get almost anything you want there for half the price or drive a little bit and explore some other things and areas like we did. I've read comments of rooms being $700-800 a night for some people. I booked close to a year in advance and it was around $300 a night. I think $300 a night is a decent value for what you get and age of the room and condition of the place since everything else is an add on expense. Not sure if worth $700-800 a night if add on services area not included. I've been to full blown 5 star luxury for $700-800 a night with some having services included and this is not that level. It is a great place, you just have to manage your expectations and make the trip enjoyable to you. I can only say what I had and what I had was an enjoyable time that had fabulous service at every turn that was family friendly and the family left happier than when we arrived even with the few flaws.…
We went bc it was highly recommended by friends but it was THE worst resort that cost greater than $800/night. I thought the front desk wasn’t helpful or friendly - they assumed we should know how to get anywhere. Just like the responses to the comments here - it was mostly surface level - “sorry you feel that way - please visit us soon.” The food service was horrible. First ones there but took over 40 mins for food to come while the food was mediocre at best but very expensive. The rooms were just awful. Very old - from 1980s… when we turned on the fan it made clanking noises so we had to turn it off and bear with the noises of the paper thin wall - I mean if I can’t drown out noises bc what should be normal fan is making worse noises, I don’t know what to do. The bathroom was disgusting. The spa was ok but one of the sauna room was broken. It was really annoying. But I would say, the activities there were reasonably priced except for putt-putt. Really run down - surprised they even charged for such run down activity. Overall- not worth the price. Not worth the drive. There are better services and better resorts in VA than here.. don’t waste your money!…
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