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Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
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894 Reviews from our TripAdvisor Community

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Showing 862: English reviews
Charlottesville, Virginia
Reviewed 1 week ago via mobile

Ashley and David at the reception desk gave me a nice welcome, and upgraded me to the executive floor due to my elite status. Rooms have been updated and there was ample free parking in the garage behind the hotel. Great rates on the weekend. I will stay here again.

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Helpful?
Thank Mark1076
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Mark; Thank you for taking the time to leave us a review. As a valued IHG Elite Rewards Member we appreciate your feedback. We strive to provide exceptional service for all guests and the staff takes great pride in this. We are very pleased to hear the customer service, newly remodeled guestroom and ease of parking make for an...

North Las Vegas, Nevada
Reviewed 1 week ago

My check in went smoothly with the desk receptionist Ashley. She was a joy to speak to while checking in. She verified I knew where the elevators were located and made the check-in process as smooth as possible.

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Helpful?
Thank Charles D
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Charles; Thank you for being our guests and taking the time to share your trip with us. We are pleased to hear your stay started off with a warm and friendly welcome from our team member Ashley and you were quickly on your way to your room. We hope to welcome you again next time your travels bring you...

Portland, Maine
Reviewed 1 week ago

Ashley at the front desk was extremely helpful during out check in process and accommodated a late check out as I was in training all day but my husband was not. I've been to this hotel twice for training - food is excellent, restaurant within hotel (Houlihan's) very good and convenience. All staff (hotel and restaurant) very friendly and helpful!

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Helpful?
Thank Quirious
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Quirious; Thank you for being a valued repeat guest of the Crowne Plaza Dulles, it is very nice to welcome you back. I am delighted to hear that the customer service continues to exceed your expectations leaving you with an enjoyable and pleasant experience each time. We also appreciate the feedback for Houlihan's and glad that you have enjoyed...

Boydton, Virginia
Reviewed 1 week ago

This property is our favorite when coming to this area or flying out of Dulles. I called a day early to see if we could get our favorite room and Abeer, at the front desk, said she would make sure. On check in she happened to be on duty and I was met with a smile and told that I...

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Helpful?
Thank billinva2016
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear billinva2016; Wonderful to see you again, thank you for being a valued repeat guest of the Crowne Plaza Dulles. We are pleased to hear that we continue to exceed your expectations. Thank you for sharing with us that Abeer assisted you and was able to ensure that your favorite room was held for and greeted you warmly upon arrival....

Reviewed 1 week ago via mobile

I have been staying at this hotel weekly since Sept 2016. Everyone at the hotel has been very nice, but Hazem goes above and beyond. He is very welcoming and always makes sure I have what I need for my stays. I was immediately impressed when he addressed me by name as I was walking in the door coming to...

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Helpful?
Thank Lissy Z
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Lissy; Thank you for being a long time valued guest of the Crowne Plaza Dulles. It is always a pleasure to welcome you, thank you for your trust in us to deliver exceptional service each week. We appreciate that being away from family while traveling is tough and we are pleased to see the kind words and praise for...

Hod HaSharon, Israel
Reviewed 1 week ago

The room was located on the ground floor. the A/C was very noisy. The breakfast buffet was really bad. Reasonable for one night. The room had a bath, which was nice. Note that you must order taxis to the airport well in advance.

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Helpful?
Thank avipiti
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear avipiti; Thank you for being our guests for the evening and sharing your experience. We apologize for the noisy a/c unit, we will look into this and see what repairs we can make. I am sorry to hear the breakfast was not satisfactory, we are making some changes to this soon and will our guests posted. The hotel offers...

Raleigh, North Carolina
Reviewed 1 week ago

I travel frequently. I choose to go to Crowne because of their consistency and their personal attention. The staff goes above and beyond and remember you when you come. Sharon who works on the concierge/business level never fails to remember your name, remember things that are going on from your previous trip, and always gives a smile. Ashley at the...

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Helpful?
Thank S K
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear SK; Thank you for being a valued repeat guest of the Crowne Plaza Dulles. Exceeding your expectations with each visit is something our staff takes great pride in, so we value your feedback. We care about our guests and want their stay to be enjoyable so taking the time to learn about their needs is important to us. We'll...

Herndon, Virginia
Reviewed 2 weeks ago

After a long day of travel, its nice to stay at a great hotel with friendly and helpful staff. The front desk representative Abeer was professional and made sure I was taken care of. As someone who travels about 22 weeks a year, its nice to stay at a hotel where you feel welcome .

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Helpful?
Thank ronskingjr
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Ron; Welcome to the Crowne Plaza Dulles it is a pleasure to have you as our guests. We are delighted to hear the warm and friendly welcome from Abeer made for an enjoyable stay. With a mission to provide exceptional service we take great pride in exceeding your expectations and 'll be sure to pass your praise to Abeer...

San Diego, California
Reviewed 2 weeks ago

I've been staying at this hotel, which is near my work site, off an on for 3 years. It's very OK. The room was nicely designed and in excellent condition. About a year ago they recarpetted corridors with a design that looked instantly dirty. The carpet in the rooms is actually nice. The small fitness center was closed for renovation,...

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Helpful?
Thank rogerbowman
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear roger; Thank you for being a long time guest of the Crowne Plaza Dulles and a valued IHG Platinum Guest Rewards Member. We truly appreciate your feedback and letting us we continue to exceed your expectations and what keeps you returning is our wonderful staff and convenient location. And for letting us know where you feel we need a...

Reviewed 2 weeks ago

My welcome to this hotel was outstanding. The front desk representative Saloua was kind, professional and exceeded my expectations of what a hotel representative. Room and amenities were exceptional. Would definitely stay at Crown Plaza again!

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Helpful?
Thank Andy S
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Andy; Thank you for taking the time to leave us a review. With a mission to provide exceptional customer service in a welcoming and friendly environment, we are delighted to hear that you enjoyed your stay. We'll be sure to congratulate Saloua on a job well done. We are pleased to hear that you will return to the Crowne...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport. Onsite self parking is complimentary, and new valet service is available for a fee charged daily ($10 day, $15 overnight). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available from 6am -6pm, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center. Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 

Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Rd, Herndon, VA 20170-4305
Location: United States > Virginia > Fairfax County > Herndon
Price Range: $89 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Hotel Style:
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Dulles Airport Hotel staff and other travelers.
7 questions
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3 months ago
Irvine, United Kingdom
Washington DC, District of Columbia
5 months ago

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Questions? Get answers from Crowne Plaza Dulles Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Being a Spire Elite helps you get to the 6th and 7th floor for the private lounge. 760 is the best room.”
 of 5 bubbles billinva2016, 1 week ago | Read review
“get a room in the tower, facing the playing fields”
 of 5 bubbles rogerbowman, 2 weeks ago | Read review
“Rooms are very quit and welcoming.”
 of 5 bubbles andysI2190FH, 2 weeks ago | Read review
“Get a room in the tower if you can.”
 of 5 bubbles monag541, 2 weeks ago | Read review
“Club Level rooms are nice. The Club Lounge is like a living room, with a huge flatscreen tv, food and drinks.”
 of 5 bubbles LisaNEDC, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question