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Crowne Plaza Dulles Airport Hotel

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2200 Centreville Rd, Herndon, VA 20170-4305
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$157
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Traveler (127)
Room & Suite (73)
Dining (13)
Certificate of Excellence

About

#3 of 20 hotels in Herndon
Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to Crowne Plaza Dulles Airport, located in Herndon Virginia, just 2 miles from Dulles Int’l Airport (IAD). We offer free 24-hr shuttle service to & from Dulles Airport. Onsite self-parking is complimentary with optional valet service for a fee charged daily ($10 day, $15 overnight). Avoid parking fees for your next trip and book our Park & Travel package. Free Wi-Fi is available throughout the hotel as well as inside the more than 10,000 square feet of function space. All guest rooms feature flat screen TV and fridge. 24-hr fitness & business center on site. No pool on-site anymore. Houlihan's Restaurant & Bar offers happy hour, as well as breakfast, lunch & dinner. A self service Marketplace located in the lobby is open 24 hrs, 7 days wk with fresh food and drinks. Our convenient location is within walking distance to shopping & a multiplex movie theater. Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Center with Internet Access
Conference facilities
Baggage storage
Valet parking
Wifi
Coffee shop
Restaurant
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Fax / photocopying
Concierge
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Cable / satellite TV
Flatscreen TV
Bath / shower
VIP room facilities
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, French, Spanish, Arabic and 4 more
Hotel links
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1,190Reviews9Q+A100Room tips
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Popular mentions
I have been staying here for work for the last five nights. The management and staff could not be more helpful and polite. It is a very difficult time for the service industry and they were top notch. The restaurant that is attached, Houlihan’s is also spot on. Breakfast is hot and made to order. Friendly staff as well.
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Booked in at no notice during our repatriation to UK as a consequence of the pandemic restrictions. Transport from Dulles Airport was by the Crowne Plaza shuttle bus which was still running on a 30 minute rotation 24/7 . Bus leaves the airport on the 15 and 45 minute for the 5 minute journey. Getting a room at no notice was clearly not a problem. Assigned a very spacious room on the 7th floor due membership status. Very acceptable. We were advised that all dining facilities were suspended. Breakfast was to be provided in the form of a picnic box. It was, and again very acceptable in the circumstances. Other venues near the hotel were providing take-out facilities only, which could be accessed bu Uberfood or similar. Chose not to use this type of portal mainly due to lack of experience with this type of supply full stop. If you are familiar with delivery food services, it clearly can be had at this hotel. We chose to use Skype to contact “Bar Louie” who responded immediately and provided us with two very acceptable take away meals in the circumstances. bar Louie is very convenient as it is the lot next door to the hotel, and it was possible to walk around and collect. 2 entrees purchased were a seared Salmon slice with salad, and another chicken and grains dish. Well boxed and bagged at a cost of $36. Venue has a web site with a photo menu of emergency menu. Late afternoon flight, and unfortunately unable to take advantage of late check out. This was not an issue as plenty of lounge facilities to hide away in. Only minor gripe concerns the hotel having to deal with a surge group checking in. Around 3 coach loads of Spring Break college students arrived all together around our departure time. Regrettably, the majority all seemed to have got off the busses and were trying to fill the entrance foyer. Did note someone trying to coral and order the throng. Hindsight being what it is, it would have been so much better if a member of management had insisted that they all stay on the busses until called and then take very small numbers into the reception for room assignment. Social distancing is clearly a concept that has yet to be embraced in this part of the world! Overall, this is a very clean well run hotel. Staff in reception were very friendly and helpful, particularly in these difficult times. The hotel provided a reliable and efficient transport service between the hotel and the airport.
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When I was a part of the Peace Corps Corona Evacuation and we were sent to this hotel. Unfortunately, there was a miscommunication and we were meant to have gone to another hotel. The manager made us feel safe, got us a car to the hotel, and even contacted the other hotel to let them know we were coming. He was so thoughtful and made this hectic experience much more manageable.
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I had made reservations so check-in went smooth, except for the nice upgrade to a suite since I was staying two nights and a member of their club. First floor with easy exit to the parking lot. Good free breakfast, Nice exercise room. I will stay there again.
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Response from Sarah301L, Manager at Crowne Plaza Dulles Airport Hotel
Responded Jan 19, 2020
Dear Larry; Thank you for choosing the Crowne Plaza Dulles as your place to stay while in town. We appreciate your business and value your feedback. The Lounge offers a complimentary continental breakfast, we are glad you found that a good variety and choice. We are delighted to hear that the Club Lounge and guestroom met your needs and exceeded your expectations as did the ease of parking, great fitness room and more. Putting our guests needs first allows us to ensure an enjoyable experience for all guests. We look forward to welcoming you again. Sincerely, Sarah L. e-Commerce Manager
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Recently stayed as part of a group event. The front desk staff was condescending and almost bothered that they were forced to stop gossiping and check guests in. If I wasn't staying as part of an event, I would have left for the hotel across the street just based on the attitude and behavior of these staff. The property is a little run down in places and hallways throughout the building have different orders to them. The room door lock wouldn't allow the door to open and the hotel declined to offer a different room. It was repaired, but the front desk was put out by the inconvenience. My room also did not have the full toiletry kit offered to other guests in my group. The catering staff was very nice, but the food was disappointing, uninspired, and out of date. For a group of over 100, the kitchen thought it was reasonable to serve a buffet of personal size frozen pizzas reminiscent of elementary school cafeterias. The entire evening was meat-free (not by request) and the only protein on the buffet was the burnt cheese on the pizza. They did a soup and sandwich buffet for lunch one day and the cold cuts were low quality and previously frozen. The bed and pillows were comfortable when I went to bed, but the tremendous amount of light coming around the doors and the noisy HVAC system made it difficult to sleep. At the end of it all, the bed was comfortable but I wouldn't stay here again by choice.
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Response from Sarah301L, Manager at Crowne Plaza Dulles Airport Hotel
Responded Jan 13, 2020
Dear LocalFoodieFan; Thank you for taking the time to detail your recent experience and share your insights with us. We appreciate the group choosing our hotel as their place to stay. A few years ago we remodeled the entire hotel and all guestrooms were updated. We continue to work hard to maintain a fresh, clean and vibrant hotel. In addressing your concerns the best that we can, we are at a bit of a disadvantage as we are not sure what group you were part of to know who to reach out to for further information. Based on your details provided we did want to apologize for the unexpected maintenance concerns with the lock, we did not have another room to move you too at that time as you were part of a whole group. The bathroom toiletries are all the same in the rooms, the amenities may be different in our Club or Tower Level rooms. The menu for the catered events and food choices would have been decided upon by the group coordinator and based on budget and what that planner booked for the group. I understand that we did not meet your personal expectations better or some of our standards for exceptional service, for that we truly apologize that you did not have a better experience. You've given us some valued feedback and rest assured it has been reviewed by the appropriate team members to review further and ensure continued training for our staff, proper care for all rooms and functions. We will always work hard towards our daily goal of providing comfortable stays, successful meetings and more for all groups. Sincerely, Sarah L e-Commerce Manager Crowne Plaza Dulles
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PRICE RANGE
$85 - $195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza herndon, crowne plaza hotel herndon
LOCATION
United StatesVirginiaFairfax CountyHerndon
NUMBER OF ROOMS
324
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Frequently Asked Questions about Crowne Plaza Dulles Airport Hotel
Which popular attractions are close to Crowne Plaza Dulles Airport Hotel?
Nearby attractions include AMC Worldgate 9 (0.2 miles), Ned Devine's Irish Bar and Restaurant (0.7 miles), and Pinot's Palette (0.7 miles).
What are some of the property amenities at Crowne Plaza Dulles Airport Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Crowne Plaza Dulles Airport Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Dulles Airport Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Dulles Airport Hotel?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Crowne Plaza Dulles Airport Hotel?
Conveniently located restaurants include Stone's Cove Kitbar, Amphora's Diner Deluxe, and Anatolian Bistro.
Are there opportunities to exercise at Crowne Plaza Dulles Airport Hotel?
Yes, guests have access to a fitness center during their stay.
Does Crowne Plaza Dulles Airport Hotel have an airport shuttle?
Yes, Crowne Plaza Dulles Airport Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Dulles Airport Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Dulles Airport Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Dulles Airport Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Hindi, and Arabic.