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Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
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844 Reviews from our TripAdvisor Community

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Showing 812: English reviews
Reviewed 4 days ago NEW

I'm a Club Level member. The Club level happy hour is very nice. Sharon was super. Check-in receptionist, Abeer was super helpful. Would have been greata great stay in an updated facility. Decor around 1990. Not the cleanest environment either.

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Helpful?
Thank Marva G
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Marva; Thank you for selecting our hotel as your place to stay while in town. As a valued IHG Guest Rewards Member we appreciate your feedback. We are pleased to hear that the customer service from Sharon and Abeer exceeded your expectations as did the guest Happy Hour. Guest comfort and cleanliness are very important to us, our housekeeping...

Reviewed 5 days ago NEWvia mobile

The hotel is very near the airport so it is very convenient to go to and from the airport. And also Ashley and Gulam are very nice and kind to help us. They made us feel at home! Thank you guys! If next time we go back to the USA, we will live here again!

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Helpful?
Thank Xianxi
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Xiani; Thank you for being our guests, we appreciate your review and feedback. We are pleased to hear the convenient location and friendly customer service from Ashley and Gulam made for a very enjoyable experience and pleasant stay while here in the states. We look forward to being your first choice for accommodations the next time you are coming...

Cape Cod, Massachusetts
Reviewed 5 days ago NEWvia mobile

Ashley at the front desk was a breath of fresh air after an eighteen hour day. Check in process was fast and friendly - just what I needed - with a smile and understanding I was ready to retire. Thanks Ashley and Crowne Plaza.

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Helpful?
Thank bill3055
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear bill3055; We appreciate your business while in town. Ashley is a true gem and its always appreciated when our guests speak highly of her welcoming smile and friendly, warm greeting. We are pleased to hear that her customer service exceeded expectations and you were promptly on your way to your room to get some much needed rest. It was...

Columbus, Ohio
Reviewed 6 days ago NEW

I want to thank Saloua from the front desk for being so helpful during my stay. I felt very welcome, and my room was well-furnished. The breakfast was good, as well. I would recommend this hotel and its staff to anyone.

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Helpful?
Thank Ymmity
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear mjg; Thank you for the kind words and praise for our team member, Saloua. We are pleased that you had an enjoyable stay due to her warm and friendly welcome, comfortable guestroom and good breakfast. It was a pleasure having you as our guests and we appreciate you taking the time to share this feedback with us. We'll be...

Reviewed 1 week ago

I would like to extend my sincere thanks to "Hazem" who is working in the reception, he is extremely helpful, welcoming and assisted me during my stay and he should be well appreciated. I believe he is one of the main assets for this Hotel. Many thanks Hazem for your help :)

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Helpful?
Thank Scooter S
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Scooter; We appreciate your kind review and thank you for taking the time to share this with us. We are delighted to hear that the customer service from Hazem upon arrival and throughout your stay exceeded your expectations. We will be sure to thank him for you to continue to inspire you to keep up the great job. We...

Goa, India
Reviewed 1 week ago

I stayed at crowne plaza dulles between 29th nov abd dec 2 . I purchased seperate breakfast coupons for 3 days . On visiting the resturant houlilans in crowne plaza , all i was offered were potatoes and scrambled eggs ( since I dont eat red meat) .The staff has neatly tucked away the menu card and celeverly never mentioned...

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Helpful?
Thank 8419rishi
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Valued Guest; Thank you for taking the time to share this recent experience with us. We would like to apologize if you felt that we were not upfront with you, this was not the case and would like to explain. At Crowne Plaza breakfast is not included in the rate as you may find at other hotels, for this...

Reviewed 1 week ago via mobile

Carlos and ashley at the front desk were the absolute greatest they were very helpful and i loved the pillows because ashley brought me better pillows. The breakfast was excellent. And ashley and carlos helped to reserve me dinner reservations. I would recommend this hotel and there staff to anyone

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Helpful?
Thank eric p
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Eric; Thank you for the wonderful review and feedback for our hotel. We are pleased to hear that you not only received excellent customer service, but also enjoyed the comfortable guestroom and breakfast during your stay. I will be sure to share your comments with Carlos and Ashley to inspire them to keep up the great job, I appreciate...

Reviewed 1 week ago via mobile

I had the pleasure of being accommodated by Carlos and Ashley while checking in at the crowne plaza. They were thorough and able to upgrade my towels and pillows to meet what I was requesting. They also helped me out with a complimentary service with times that they arrive and depart. It was really helpful to navigate the area that...

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Helpful?
Thank Derek Y
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Derek; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Providing an exceptional customer experience is something we take great pride in and will certainly share with Carlos and Ashley your appreciation and thanks. We value your feedback and delighted to hear that you will recommend our hotel...

Chicago, Illinois
Reviewed 1 week ago

Overnight stay prior to international trip, very enjoyable. Easy access from airport, nice welcome from Ashley at check-in, who was friendly and informative, nice facility, all made for enjoyable stay

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Helpful?
Thank MdeA787
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear MdeA787; Thank you for selecting our hotel for your overnight accommodations prior to your flight. It was a pleasure having you as our guests. We are delighted to hear the friendly customer service, convenient location and comfortable accommodations all exceeded your expectations. We look forward to welcoming you again next time you are n town. Thank you, Sarah L....

Ottawa, Canada
Reviewed 1 week ago

The renovated rooms are great and the staff (Ashley) are extremely helpful. The food and service at Houlihan's Restaurant were also very good. The beef au jus was excellent. I will be staying here again in January on my next trip down.

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Helpful?
Thank EdJulien
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear EdJulien; Thank you for being a valued repeat guest of our hotel and Houlihan's Restaurant. We are pleased to hear the customer service and renovated guestrooms exceeded your expectations as did the meal at Houlihan's. We are delighted to hear you'll be returning to us in January and look forward to welcoming you then. Sincerely, Sarah L. E-Commerce Manager

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport. Onsite self parking is complimentary, and new valet service is available for a fee charged daily ($10 day, $15 overnight). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available from 6am -6pm, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center. Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 

Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Rd, Herndon, VA 20170-4305
Location: United States > Virginia > Fairfax County > Herndon
Price Range: $83 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Hotel Style:
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Dulles Airport Hotel staff and other travelers.
7 questions
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1 month ago
Irvine, United Kingdom
Washington DC, District of Columbia
3 months ago

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Questions? Get answers from Crowne Plaza Dulles Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors are closer to the lounge (7th floor), where there is breakfast.”
 of 5 bubbles Ymmity, 6 days ago | Read review
“Beware travellers and business folks”
 of 5 bubbles 8419rishi, 1 week ago | Read review
“There is a parking lot under the back tower so its easy to get in and out with going through the lobby.”
 of 5 bubbles Akronzip, 1 week ago | Read review
“Houlihans serves as the hotel's breakfast location -- the coupons work there.”
 of 5 bubbles mg1046, 2 weeks ago | Read review
“best location”
 of 5 bubbles Mai_AA84, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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