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Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
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664 Reviews from our TripAdvisor Community

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Showing 639: English reviews
Level Contributor
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

The hotel was perfect ,the room was spacious, the bed was comfortable, the employees were friendly especially Abdel Rahman was very nice and friendly and the cook Luz her food was tasty and delicious I'm sure that I will come back again here .Thank you very much .

Helpful?
Thank S9154YBkhalida
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I always go to the crown plaza. It's my favorite place to go to. The staff there are great. Food there is great. Ashely and Kyle are my favorites they are so friendly cheerful people. I give the place a 100 percent. And the room are also good. The bed are very comfortable.

Helpful?
Thank bengtson2121
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Bengston; Thank you to for being our guest and for making the Crowne Plaza Dulles your go to place when in town. As a valued repeat guest, we appreciate your feedback and pleased to hear that the customer service from Ashley and Kyle as well as the restaurant continue to exceed your expectations with each visit. We are pleased... More 

Stephens City, Virginia
Level Contributor
73 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Everything about this hotel is gorgeous and the location is amazing. With that said, I was a little disappointed that the service was not as fantastic as the looks of the hotel. It was not poor service but didn't match up with the quality of the hotel, which was a little disappointing. Front desk wasn't as warm and hospitable as... More 

Helpful?
Thank foobear4
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear foobear; Thank you for your candid review. One of our key priorities is to provide the highest level of friendly and courteous service. We apologize that your recent stay did not meet all your expectations. I am very sorry to learn that the quality of service provided by our front desk staff and breakfast team did not quite meet... More 

London, United Kingdom
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed last year which was good and this year better as now some areas renovated. Efficient check in and a welcome back. Big room for 4 of us on club level. I travel a lot and they must have been the best beds and pillows I have had for ages! Brilliant. Had breakfast in Houlihans which is attached to the... More 

Helpful?
Thank Cashbox
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Cashbox; We are very pleased to welcome you back to the new and improved Crowne Plaza Dulles and glad you like all the improvements we have made. We appreciate you sharing that the hotel, customer service, comfortable guestrooms and Club amenities have exceeded your expectations once again. A positive guest experience is something we value and work hard to... More 

connecticut, US
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed there one night before flying from Dulles airport. The hotel is large with more than 300 rooms. It was recently renovated with more than $10 millions spend and it shows in rooms and common area. The service by all staff except breakfast (average service and food) is excellent. At $13 breakfast per person (though was complimentary to us)... More 

Helpful?
Thank ConnecticutPalacefan
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear ConnecticutPalacefan; Thank you for being our guests before your flight out of Dulles. We appreciate you taking the time to share your stay with us. We are very pleased to hear that you all enjoyed your evening with us and found the renovations, hotel and customer service exceeded expectations. We are sorry to hear that you were not impressed... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

Ashley and Betsy specifically took all measures to ensure that my stay was as enjoyable and pleasant as it could be. My convenience was their primary concern, five stars for sure. It is a nice hotel with decent facilities and workers who genuinely care about making your stay the best that it possibly can be.

Helpful?
Thank Broosk B
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Broosk, Thank you very much for the kind words and positive feedback for Ashley and Betsy. We are delighted to hear you had a great stay and found their service stood out at exceptional. We will share this with them to encourage and motivate them to keep up the excellent job. We look forward to welcoming you again next... More 

Lancaster, Pennsylvania
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

My associates and I were on the receiving end of Abdel's kindness and excellent customer service. Everyone was kind, helpful and courteous during my recent stay, but Abdel went the extra mile to make our visit more enjoyable.

Helpful?
Thank bbieganski1922
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear bbieganski; Thank you for being our guests and taking the time to share your trip with us. We are very pleased to hear the customer service from the staff and especially Abdel, exceeded all expectations leaving you and your associates with a very pleasant experience. A positive guest experience is something our staff takes great pride in, so we... More 

Chantilly, Virginia
2 reviews
5 of 5 stars Reviewed 1 week ago

Everything was amazing I loved the ambiance and the staff of the hotel but my most memorable experience was at the Houlihans Restaurant the food delicious, Christian the server out of this world his recommendations and knowledge of the menu, everything. He really made me comfortable after working all week Friday I came in and he took care of me... More 

Helpful?
Thank Maria M
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Maria; It was a pleasure having you as our guests and thank you for letting us know that your first experience exceeded your expectations. We appreciate you dining at Houlihan's while here and delighted to hear that the service from Christian again exceeded expectations leaving you with a great experience overall. We will make sure to share your praise... More 

Washington
1 review
3 of 5 stars Reviewed 1 week ago

I would like to send my regards to Mr. Abdel Rahman, who works in the restaurant. His smile and warm welcoming in the early morning gives the breakfast a different taste. He is so helpful and so friendly and like to offer the best for customers. Also, I would like to send my regards to shuttle drivers. They are so... More 

Helpful?
Thank Amani A
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Amani; Thank you for the wonderful feedback. We are very pleased to hear that you enjoyed your stay and found the hotel was a great fit for your travel needs. We appreciate you taking the time to personally recognize Abdel from Houlihan's and the shuttle drivers from Crowne Plaza as the team members that stood out the most to... More 

Jablanica, Bosnia and Herzegovina
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed here 4 days when I first arrived to U.S. together with other exchange students. We had our orientation and final preparations before each going to their state. I was in a room with 2 roomates. Beds were amazingly comfortable, room very clean, there was a TV I believe but we never had time to watch anything. The bathroom... More 

Helpful?
Thank k_nidah
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Najda; Thank you for being our guests and taking the time to share your experience with us. We are very pleased to hear such wonderful comments and glad you all enjoyed your stay. We just improved our guestrooms to make them more modern, we appreciate that it was well suited for you all. Thank you again for being our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available 24 hours, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 

Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Location: United States > Virginia > Fairfax County > Herndon
Price Range: $84 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Hotel Style:
#2 Best Value Hotel in Herndon
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
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