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Extended Stay America - Washington, D.C. - Herndon - Dulles

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Extended Stay America - Washington, D.C. - Herndon - Dulles
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78 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Washington, D.C. - Herndon - Dulles
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Showing 78: English reviews
San Diego, California
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed October 10, 2013

Their biggest asset is their front desk staff. Very courteous, polite and helpful. The room itself was modest, but functional. The bathroom and kitchenette were showing their age. The cleanliness of the bathroom was in question. Proximity to the airport is excellent and the price was a good bit lower than nearby hotels.

Helpful?
Thank TarheelMD
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

I appreciate you bringing your experience to our attention. I am so glad that our front desk staff provided you with such great service and that you found our hotel's location to be ideal for your needs. Still, I am sorry to hear that your room was not cleaned in lined with our company's high standards. In response, I discussed... More 

Herndon, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 8, 2013

The 15 day stay at Extended Stay America, Herndon was really good. The staff was very friendly and helpful in addressing the queries and providing the right support. The room cleaning staff also did a commendable job. Also, enjoyed the grab and go breakfast. In all, it was a pleasure to spend the 15 days at this hotel.

Helpful?
Thank Manish C
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

Manish - The team and I appreciate your wonderful remarks. Thank you for your comments regarding our staff and the service that they provided to you during your stay. One of the things that we really focus on is providing a "home away from home" atmosphere to all of our guests; and we are so glad that we were able... More 

Voorhees, New Jersey
1 review
5 of 5 stars Reviewed October 5, 2013

Thanks to Extended Stay America for extending warm hospitality. Staff is very much courteous and the rooms are also good, quite spacious with all the amenities.I stayed at Elden street location. Location is added advantage. Super market, pizza hut, McD, Chipotle, Banks are all very close. Overall, had pleasant stay,

Helpful?
Thank Kshitij V
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

Kshitij - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our staff met your expectations during your stay. It is always nice to hear comments such as yours because it keeps me and the staff motivated. I am also glad that our hotel's location was ideal for your stay.... More 

Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 26, 2013

Greeted by friendly staff and a welcome basket!!!! The bed was very comfortable and the room was large well laid out. Our 3 night stay was a great fit and walking distance to many restaurants and businesses.

Helpful?
Thank travlerr081
2 reviews
4 of 5 stars Reviewed September 18, 2013

Decent for the value. Continental breakfast is OK. Close to shops, entertainment, eateries and public transportation. Emergency services nearby if needed. Wifi OK, dish TV is sorely lacking. Staff is helpful and courteous.

Helpful?
Thank SoleStrider
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

Thank you so much for sharing your experience with us. I apologize that the TV stations that we have available for our guest did not meet your expectations. Your feedback on this is very much appreciated as this is something that we are working on. On the other hand, I am glad to read that you were pleased with the... More 

Hampton, Virginia
1 review
5 of 5 stars Reviewed September 7, 2013

I stayed their with my family for about 3 nights and everything about the stay was good. The first person to greet us was at the first desk Eduardo and he was awesome he help us with whatever we needed that night with a smile on his face. While we was there we ran into the manager and he ran... More 

Helpful?
Thank Vicky W
Herndon, Virginia
1 review
5 of 5 stars Reviewed September 3, 2013

Jose Benitez went above and beyond with the accommodations he provided during my stay. He could tell I was stress and exhausted and in a terribly mood. I think it takes a great customer service representative of the Extended Stay to notice that with out it being verbally communicated. He took the initiative to make sure my stay was going... More 

Helpful?
Thank mpoolek12
Sterling, Virginia
1 review
5 of 5 stars Reviewed August 8, 2013

My company office is 5 minutes away from this property but when I decided to look for a temp place to stay. I started my search looking for properties that were affordable and close to my job. This property was the first property I visited, it was quiet and the staff was very helpful. I looked a unit, it was... More 

Helpful?
Thank Focused007
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. We are so proud to hear that we were your first choice and our hotel not only met your expectations, but exceeded them too. The staff and I truly enjoyed providing for you during your stay and we look forward to... More 

1 review
5 of 5 stars Reviewed August 4, 2013

Only stayed here one night and the room was clean and well-maintained. Customer service from the staff was outstanding, especially Jose. Assisted me with finding a reliable cab service that came within 15 minutes of contacting them. Jose also asked about my accommodations multiple times during my one-night stay. He is a class act, will definitely stay here again!

Helpful?
Thank kvarnsen11
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

It is so rewarding to read that you had a enjoyable stay with us. Thank you for your comments. I am glad to read that you were pleased with Jose and the customer service he provided to you. I will be sure to share your comments with him and the rest of our team. Thank you again for your review.... More 

2 reviews
5 of 5 stars Reviewed July 31, 2013

I have been staying at this location for over 6 months and without a doubt I am BEYOND pleased with the service. The new location manager Joseph keeps everything running smoothly and in an orderly fashion. Every conversation I have has with him is extremely profressional and courteous. As well 2 of the main Employees I see/interact with on a... More 

Helpful?
Thank MrBusiness86
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

I appreciate you taking the time to write such a fantastic review about me and my staff. It's great to hear that we are fulfilling your needs as our guest. I am so glad that you liked our hotel's location, your spacious room and the great rates we offer. Thank you again for your kind words. The staff and I... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Washington, D.C. - Herndon - Dulles

Address: 1021 Elden St, Herndon, VA 20170-3802 (Formerly Extended Stay America Washington DC - Herndon)
Location: United States > Virginia > Fairfax County > Herndon
Price Range: $83 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Herndon - Dulles 2.5*
Number of rooms: 104
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Also Known As:
Extended Stay America Herndon
Extended Stay Herndon
Herndon Extended Stay
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