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Extended Stay America - Washington, D.C. - Herndon - Dulles

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Extended Stay America - Washington, D.C. - Herndon - Dulles
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81 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Groton, Connecticut
Reviewed October 20, 2016

Came with a bag that had my laptop, Hard drive, shoes, cloths, hats and cologne. Forgot it in the lobby, left and called them when I got home. Shady staff couldn't find anything in it at first, got the cops involved to scare the staffs and all of a sudden I got a call from one of the staff that...

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Helpful?
Thank adewalehenry
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the personal belongings being lost and found is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are making sure everyone understands the lost and found policy and to inform management...

San Diego, California
Reviewed September 22, 2016 via mobile

I'm sad to report that this is not a stay, but a stop; don't ever; if you have the ability to stay elsewhere, please do that! Upon arriving at the property, I got my first red flag by the attached pictures showing the torn curtains and window screen. But I kept a positive outlook thinking don't judge the book by...

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Helpful?
Thank rock12016
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding your complete experience is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am dedicated to making sure cleaning the hotel inside and outside is done properly. We continually work to improve our hotel,...

Reviewed August 20, 2016 via mobile

Let me start by saying I've been a flight attendant for almost 12yrs and stayed at hundreds upon hundreds of hotels and I've never stayed at hotel so horribly maintained. We are here for a memorial for my father and needed to be close to airport as we have several family and friends who are coming in from different places...

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Helpful?
Thank Angelica L
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our nice and friendly staff; however, we apologize that the maintenance did a poor job in the bathroom area and about the condition of your room. We will also let upper management know about the need to have healthy...

Reviewed July 14, 2016

Horrible Experience!!! if you ask for the room service to Clean the room, but they sent a person after 8 days of time i have requested... and if you ask for the basic needs like soap and shampoo also they will say currently no stock and will give you after 2 days.. the most funny thing is we are asking...

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Helpful?
2Thank Prabhu B
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding your stay is truly regrettable. We are very sorry for your experience. To prevent this from happening again, my team is making sure that the problems with supplies that you mentioned would be taken care of. The rooms will also be checked prior to...

Reviewed March 20, 2016

They did not clean it at all. It was dirty! They dont make the beds. The bathroom door does not lock. The drain does not work. Its like a home that people live in and is never taken care off. Stuff was old an broken. I would pay a lot more to stay at any hotel I have been to...

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Helpful?
Thank Johann E
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that we failed to meet your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To uphold our company’s high standards, I will work with our staff to make sure we...

Noida, India
Reviewed September 16, 2015

I stayed at this place 2nights on the weekend of 12th Sept 2015, the location of the hotel is very good on Elden Street in Herndon - its just opposite to a market place with CVS store - where we picked up a set of 16 500ml mineral water bottles just for 2.99, Pizza hut is just around the corner...

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Thank im2amit
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

I appreciate you taking the time to write a review of your experience with us. I’m glad we were able to accommodate your needs with a pleasant stay and a convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Tampa, Florida
Reviewed August 15, 2015

While the hotel was recently refurbished and the rooms felt clean and "new like" the rest of the hotel experience requires me to tell you to stay elsewhere. I was drawn to this property because of its best rate compared to 6 other Extended stays in the area. Well you get exactly what you pay for. First, when checking in,...

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Helpful?
Thank Jeff C
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to your expectations. In response to your feedback, I am going to be monitoring our staff to make sure they maintain as much of a presence at the desk as possible and will reinforce our uniform...

Fairfax, VA
Reviewed June 30, 2015

Stayed for 2 nights in June. Could not leave the place quick enough. The location is quite good, close to Starbucks and a number of other decent restaurants nearby. However, the whole place is scary, run down, with awful service and would never consider staying there again.

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Helpful?
Thank AsianGolf
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

Thank you for your recent review of your stay. I appreciate your comments regarding our location; however, I sincerely apologize that your stay did not meet our company’s high standards. In response to your feedback, I will be using your comments as a training tool to ensure your experience is not repeated. We continually work to improve our hotel, so...

Reviewed May 13, 2015 via mobile

horrible at best! eary feeling, very uncomfortable sleep. I kept hearing someone banging on doors so loud that I thought it was my door. I requested a late check out due to to an disability. also the veterans service that my husband made reservations through includes late check out. however, I was woken up before normal check out time by...

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Helpful?
Thank Sincere S
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

Thank you for your recent review of your stay. The situation you described regarding the staff member's attitude is truly regrettable. We are very sorry for your experience. I understand that there was some confusion about a late checkout. I will be using your review as a training tool for our staff to ensure these issues do not happen in...

Lakeland, Tennessee
Reviewed April 21, 2015

I had just spent the previous 3 months at an ESA in Newark, DE and was thrilled with the level of service there, which was why I chose them again. There are plenty of hotels, both short term and long term, which I required, in the general area. I chose convenience to my work over the area. I wish I...

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Helpful?
Thank kmh1967
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Washington, D.C. - Herndon - Dulles

Address: 1021 Elden St, Herndon, VA 20170-3802 (Formerly Extended Stay America Washington DC - Herndon)
Location: United States > Virginia > Fairfax County > Herndon
Price Range: $80 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Herndon - Dulles 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay America Herndon
Extended Stay Herndon
Herndon Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Washington, D.C. - Herndon - Dulles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Horrible, dirty, bad”
 of 5 bubbles johanne192, Mar 20, 2016 | Read review
“Choose another hotel”
 of 5 bubbles jeffcL7980UW, Aug 15, 2015 | Read review
“Do not go there.”
 of 5 bubbles AsianGolf, Jun 30, 2015 | Read review
“Do not choose this hotel.”
 of 5 bubbles Tammy0504, May 18, 2014 | Read review
“Stay at another hotel.”
 of 5 bubbles TravelEscapee, Mar 18, 2014 | Read review
5 of 5
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