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Extended Stay America - Washington, D.C. - Herndon - Dulles

Traveler (27)
Room & Suite (29)
Dining (2)

About

#19 of 20 hotels in Herndon
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Laundry Service
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Microwave
Kitchenette
Non-smoking rooms
Good to know
HOTEL STYLE
Budget
Centrally Located
HOTEL CLASS
Hotel links
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Location

Full view
49Car recommended
Grade: 49 out of 100
53Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
116Reviews
50Photos
0Q+A
20Room tips
Traveler rating
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  • 24
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Popular mentions
This hotel is a great place to stay! The staff are very polite and friendly.. The staff go beyond themselves to help us on anything we need.. One employee that I recommend on his positive and up-beat attitude is Lionel! He is such a hard worker! Also I would like to say
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles
Responded 5 days ago
Becky, Thank you for the 5-star review of Extended Stay America! It is such a pleasure to know you had a relaxing stay and the service provided by our staff was above and beyond your expectations. Our team members especially, Lionel has appreciated you for highlighting their efforts. Thank you once gain for your kind comments, and we look forward to serving you both at your second home. Sincerely, Hotel Management
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The paint is peeling, the walls,carpets and chairs are dirty. The beds and pillows are lumpy . The hallways smell of smoke. It is close to Dulles airport but that’s about all it has going for it. Clearly I don’t recommend this hotel
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles
Responded Apr 10, 2019
Thank you for being our guest. Although our location close to the airport was ideal for you, we apologize for the cleanliness and odor issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we're working with them to be more diligent with our efforts moving forward. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
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The room was clean. The price was very competitive. It was quiet and smoke free. Lionel at the front desk was very helpful and hard working. I booked online and it was easy. It was a Great experience. I would stay here again.
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles
Responded Mar 21, 2019
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We will share your compliment with the team especially with the Lionel. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
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Had such great customer service. I had a full 2 weeks booked but had to check out early due to work so they refunded me what I hadn’t used with zero issues and were very friendly. Front desk was always very responsive and cheerful
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles
Responded Jan 10, 2019
Thank you for the fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you again for your kind review. We appreciate your loyalty and look forward to your next visit. Sincerely, Hotel Management
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This hotel is a great hotel! The staff are very friendly and aim to please all their customers. This hotel is in a great location with plenty of stores and restaurants around it in walking or driving distance. This hotel is very close to my job, which is very important to me.
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles
Responded Nov 12, 2018
Rebecca, thank you for the excellent review of Extended Stay America. We're delighted to know you loved the service provided by our staff and that our location was convenient for your needs. We appreciate you recommending us to future guests! We hope to be your hotel of choice every time you visit Herndon. Sincerely, Hotel Management
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PRICE RANGE
$87 - $128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america herndonextended stay herndonherndon extended stay
FORMERLY KNOWN AS
Extended Stay America Washington DC - Herndon
LOCATION
United StatesVirginiaFairfax CountyHerndon
NUMBER OF ROOMS
104
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