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The Westin Washington Dulles Airport

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2520 Wasser Terrace, Herndon, VA 20171
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609 Reviews from our TripAdvisor Community

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Showing 587: English reviews
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is very conveniently located near the airport and offers shuttle service at regular intervals. Check in was very easy and the person helping me very friendly. The room was clean, spacious, and quiet. At breakfast all staff members were very pleasant and there was a good selection of food on the buffet. Had I not had a coupon... More 

Helpful?
Thank Kimberly T
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

It is nice to read your remarks of the Westin Washington Dulles Airport. We are glad to hear that your business visit to our hotel was pleasant, and that you loved our facilities, especially enjoyed the shuttle service we provide to the airport and local corporate offices. We are also delighted to read that you loved your spotless accommodation, our... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Made having to get to the airport early a joy, great pool and bar. The room was fantastic. We would definitely stay there again, and try to see some of the area as well. The free parking made arriving and leaving easy and quick.

Helpful?
Thank David T
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for posting your five-star review of the Westin Washington Dulles Airport. We are delighted to hear our convenient location near the airport was great for your plans, and that you were pleased with our service and amenities. Thank you for choosing to stay at our hotel, and we look forward to welcoming you back soon. Be Well, Be... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Our room was very spacious and had a nice place to charge phones. There was a restaurant, although we didn't eat there. The staff was amazing, and they even shuttled us to our dinner. The wifi was a little expensive, but it does allow three devices to connect. The rooms were clean as well. A great experience, would stay again!

Helpful?
Thank Cooper C
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for choosing the Westin Washington Dulles Airport hotel for your visit. We appreciate your positive remarks about your well-kept accommodation and our courteous associates. We are also glad that our complimentary shuttle service and Wi-Fi facility was perfect for your needs. Thank you again for being our guest, and we look forward to hosting you again in the... More 

Tennessee
Level Contributor
122 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed June 8, 2016 via mobile

The hotel is very conveniently located to Dulles Airport, the lobby, bar, restaurant and rooms are very updates and clean. The staff was very friendly. The only issue is? If you don't have a car or don't want to hire a taxi or uber you are stuck, there is no restaurant,bar, shopping anywhere close to walking distance.

Helpful?
Thank Globetrotter1955
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for taking the time to write about your experience at the Westin Washington Dulles Airport. We are happy that you liked our well-kept property, friendly associates and our convenient location close to the airport. We also appreciate your observations for our location and regret for any inconvenience caused. It was great to have you here, and we hope... More 

Level Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 6, 2016 via mobile

Stayed for a night on a layover. The shuttle service is frequent. The check in was seem less. The hotel has a nice bar restaurant downstairs which we didn't get to try. It is very well kept and looks essentially new. The room was large, clean and nicely decorated.

Helpful?
Thank Jose R
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

It was so wonderful to read your review of the Westin Washington Dulles Airport. We are glad that you loved our facilities and especially enjoyed the shuttle service we provide to the airport and local corporate offices. Thank you for your kind compliments of the Padella restaurant, and we hope you try it on your next visit. We are thrilled... More 

Colorado
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 2, 2016

The elevator music was deafening; we had to request a new room because the next door family was LOUD, trying to get into our room (connecting door was locked), and sounded like they were letting their children run wild. We found a peanut butter cracker under the bed, near the headboard. The staff was very nice at the hotel but... More 

Helpful?
1 Thank wnocranberry
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your visit and for your candid feedback. Please accept my apology for your unpleasant stay. Our goal is to provide each guest with a comfortable and relaxing stay, so I regret that this was not your experience and your stay was affected by the noise from your neighboring room. I also apologize for the housekeeping issues you... More 

Naples, Florida
Level Contributor
453 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
4 of 5 stars Reviewed May 30, 2016

We found this hotel online and we thought we would stay for a night. We arrived later than we planned, so we did not take advantage of any of the venues but went directly to the room. I was pleasantly surprised that the bed was very comfortable, the bathroom was updated, and the hotel remained very quiet. The only issue... More 

Helpful?
Thank A T
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for choosing the Westin Washington Dulles Airport for your overnight stay. We take pride in offering clean and comfortable accommodations to ensure a great night's sleep, so we are glad that you enjoyed a relaxing stay at our hotel. However, we apologize for any inconvenience caused. We appreciate your observation. We hope to be of your service again... More 

Greensboro, North Carolina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 26, 2016 via mobile

Pros: The place is nice. The room was clean and comfortable and the shower was quite nice. Cons: The restaurant is the only thing around for quite a distance and is both fiercely overpriced and rather pedestrian. Hot water on the 8th floor takes a great deal of patience. The phone in our room didn't work. Can hear the planes... More 

Helpful?
Thank cjmiii
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for sharing your recent constructive review. We appreciate the time you took to share your experiences and feedback. Please accept my sincere apology that we let you down during your recent stay. We pride ourselves on service excellence and it was disappointing that we did not provide the service that you have come to expect with our brand.... More 

South Milford, United Kingdom
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 20, 2016 via mobile

Clean, convenient and welcoming hotel, but only the hotel restaurant within a short walking distance. To be fair, this didn't turn out to be a major problem, since it wasn't bad. Complementary shuttle to and from Dulles (about 10 mins ride time, leaving hotel every 30 mins.) Good choice for hassle free lay-over .

Helpful?
Thank eddie w
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review regarding your recent stay and for the feedback. I am delighted to hear how much you enjoyed your visit to the Westin Washington Dulles Airport, and thank you for your complimentary remarks about our ideal location, clean facilites and excellent service. We appreciate you being our guest and hope to welcome you back very soon.... More 

Le Mans, France
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 17, 2016 via mobile

Beds comfy, room clean, nice shower head - fixed overhead and movable. Food was less than mediocre....moldy berries on my dessert and everything else tasted frozen. Cheese plate was good but cannot recommend anything else. No menu in room...had to call several times to get one sent up. Entry from parking garage is awkward as you come in the back... More 

Helpful?
Thank aab1001
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for taking the time to give us your valuable feedback regarding your recent stay. While, we are glad that you were pleased with your comfortable accommodation, we are sorry to hear that we were not able to impress you with the food we served. We will discuss your remarks with our Food & Beverage staff so that improvements... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Internet
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more   less 

Additional Information about The Westin Washington Dulles Airport

Address: 2520 Wasser Terrace, Herndon, VA 20171
Location: United States > Virginia > Fairfax County > Herndon
Price Range: $86 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Washington Dulles Airport 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
The Westin Washington Dulles Airport Hotel Herndon
Hotel Style:
#2 Green Hotel in Herndon
#6 Romantic Hotel in Herndon
#11 Business Hotel in Herndon
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