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Room & Suite (108)
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Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Washington Dulles Airport
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#12 of 20 hotels in Herndon
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Enjoy the comfort of Westin, only minutes from Dulles Airport. The Westin Washington Dulles Airport in Herndon, Virginia offers a great location in the Dulles Corner near Washington, D.C. and more. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bicycle rental
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Free airport transportation
Free shuttle or taxi services
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Fireplace
Room service
Safe
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Spanish
Location
Full view
Contact
2520 Wasser Ter, Herndon, VA 20171-6177
Getting there
Rental CarsSee all Herndon rental cars
849Reviews6Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
Where do I even start with this hotel? I’ve stayed here many times pre covid and post covid. It used to be really nice before covid. Now it’s just miserable. 1. BED BUGS! I know this can happen at any hotel but when it happens it’s just devastating. I woke up with bites all over me and when I looked at my mattress in the morning, there was definitely evidence of bed bugs. 2. Airport Shuttle Service: It takes WAY too long to get picked up at the airport when the hotel is only a 6 min drive away. They could really do better. 3. Amenities: The refrigerator is just a ‘cooler’ not a fridge. It WILL ruin your food. There is one microwave that is shared with all of the other guests… gross. Isn’t it fun waiting in a line to heat up your lunch? The restaurant closes early and there isn’t much around. 4. Customer service. Not the friendliest bunch of employees I’ve ever seen. I asked for a blow dryer to be brought to my room and they told me they don’t provide that service. ‘Come get it yourself’ Is apparently their motto. I have been given dirty rooms, occupied rooms, etc. they just don’t do a great job. I would not recommend this hotel to anyone, they have given up and don’t seem to care anymore.…
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Date of stay: July 2021Trip type: Traveled on business
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded 2 days ago
Dear Laura C, Thank you for being our guest and sharing your concerns with us. We extend our sincerest apologies for your disappointing stay and for the inconvenience you experienced with our service and amenities. Please be assured that we are taking suitable action to avoid such situations in the future. We also regret to learn about the specific comment about your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, and the room you occupied will be professionally inspected for evidence and if necessary will be treated as a precaution. We regret the inconvenience caused and appreciate your patience in these matters. Thank you for your time; you have our assurance that we will address your comments appropriately. Be Well, Be Westin Yours in hospitality, Alexis Cranfield Front Office Manager
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This hotel is supposed to have a shuttle to IAD airport every 30 minutes. I have been waiting with other travelers for more than an hour, very disappointed! They do not seems to care if you have a plane to catch at specific schedule !
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Date of stay: July 2021Trip type: Traveled solo
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded 2 weeks ago
Dear Arg-Yoyo, Thank you for your recent visit and also for your review. We want to extend our apologies for the issues you encountered with our shuttle service. Your feedback will be shared appropriately to ensure a better outcome going forward. We hope that you will stay with us again so that we can provide you with the exceptional hospitality for which we are known. We wish you all the best with your future travels. Be Well, Be Westin Yours in hospitality, Alexis Cranfield Front Office Manager
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Stayed here for business near the airport. Shuttle driver right on time coming and going. Nicely updated hotel with big rooms and comfortable beds. Surprisingly big and nice fitness area. Friendly staff. A few restaurants walkable but not many. Good choice near the airport.
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Date of stay: June 2021Trip type: Traveled on business
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Jun 22, 2021
Dear Rather_Nomadic, We are pleased that you enjoyed an energizing and fulfilling stay at The Westin Washington Dulles Airport. Thank you for your generous comments regarding our convenient location and refreshing accommodations. We are also glad you loved our rejuvenating fitness center and the courteous service provided by our associates. Thank you for being our guest, and we hope to welcome you back very soon. Be Well, Be Westin Yours in hospitality, Alexis Cranfield Front Office Manager Westin Washington Dulles Airport Hotel
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I was in the Washington DC area because my friend and I drove up to Richmond because he was purchasing his dream car so I decided to extend our trip a bit longer by heading to the DC area and found this Westin at a really good rate. I checked in via the Marriott app and requested a suite which I was upgraded to. Once I picked up my keys and breakfast vouchers I was off to my room which offered a separate sitting area from the room and a nice bathroom as well. I liked the view of the small pond in the back as well. COVID-19 precautions are in place such as hand sanitizer, mask policies and social distancing in common areas such as the restaurant and elevators. Breakfast comes with my titanium status so I was able to have a full breakfast along with my guest in the restaurant which not all hotels have been doing during COVID-19. I appreciate this hotels commitment to showing their appreciation for my loyalty with Marriott by offering full breakfast in the hotel’s restaurant. Staff was very friendly and attentive in the restaurant. I also appreciate the covered parking garage that connects to the hotel which I imagine is wonderful in the winter when it snows or when it’s pouring. Overall I enjoyed my visit and stay at this property. …
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Date of stay: September 2020Trip type: Traveled with friends
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Apr 1, 2021
Dear matter34770, Thank you for being a valued Marriott Bonvoy Titanium Elite member and for the generous comments about your stay at The Westin Washington Dulles Airport. We appreciate your generous compliments, and we are pleased you enjoyed your stay, especially our location and our parking facility. Our associates are committed to providing intuitive and thoughtful service, and we thank you for recognizing all that they do. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Be Well, Be Westin Yours in hospitality, Alexis Cranfield Front Office Manager Westin Washington Dulles Airport Hotel
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First review travelling in the COVID 19 pandemic. Finally, a road trip. Couple of customer visits in the IAD area. And lots of places to choose from, most with very appealing rates. Always liked the Westin properties, stay here for one night. And was prepared for desolation with many of the hotel services not available. Completely understandable. The staff and facility seemed to have all the necessary and expected precautions in place. Reception was very informative with what was available on property - not much but tried to make the best of it. Clean room, all the usual amenities. Not sure if the restaurant was open for dinner but did have a very good breakfast. And the place just about to myself. Parking deck out back, easy access to IAD and the Dulles Tollway. Close to the all the Ashburn data centers. Just very desolate. Hopefully get back to close to normal in the near future.…
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Date of stay: September 2020Trip type: Traveled on business
Rooms
Cleanliness
Service
Room Tip: Try for the higher floors, little less road noise
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2 Helpful votes
Helpful
Response from Team Marriott, Other at The Westin Washington Dulles Airport
Responded Nov 2, 2020
Dear mastiffdad, Thank you for staying at Westin Washington Dulles Airport. We are glad you had a rejuvenating visit and that you liked our devoted service as well as our refreshing guestrooms with thoughtful amenities. Thank you also for recognizing our efforts in maintaining a clean and safe environment for our guests. We sincerely appreciate your understanding in this unprecedented time we all are going through, and we look forward to welcoming you back under better circumstances so that you can enjoy everything we have to offer. Be Well, Be Westin Yours in hospitality, Alexis Cranfield Front Office Manager Westin Washington Dulles Airport Hotel
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PRICE RANGE
$100 - $256 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin washington dulles airport hotel herndon
LOCATION
United StatesVirginiaFairfax CountyHerndon
NUMBER OF ROOMS
314
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Claim Your Listing Frequently Asked Questions about The Westin Washington Dulles Airport
What are some of the property amenities at The Westin Washington Dulles Airport?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a fitness center.
Which room amenities are available at The Westin Washington Dulles Airport?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at The Westin Washington Dulles Airport?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Westin Washington Dulles Airport?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Westin Washington Dulles Airport?
Conveniently located restaurants include Padella at the Westin Washington Dulles, Kabobi By The Helmand, and Elements On Level One.
Are there opportunities to exercise at The Westin Washington Dulles Airport?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does The Westin Washington Dulles Airport have an airport shuttle?
Yes, The Westin Washington Dulles Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Washington Dulles Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Washington Dulles Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Washington Dulles Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Washington Dulles Airport?
The staff speaks multiple languages, including English and Spanish.