The Westin Washington Dulles Airport
2520 Wasser Ter, Herndon, VA 20171-6177
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About
#10 of 19 hotels in Herndon
Location
4.0
Cleanliness
4.5
Service
4.0
Value
4.2
GreenLeaders Silver level
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Property amenities
Free parking
Wifi
Fitness Center with Gym / Workout Room
Restaurant
Bicycle rental
Golf course
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid wifi
Breakfast available
Breakfast buffet
Free airport transportation
Free shuttle or taxi services
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Fireplace
Room service
Safe
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, Spanish
Location
2520 Wasser Ter, Herndon, VA 20171-6177
890Reviews7Q+A100Room tips
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Great stay! Clean, quiet, spacious, comfortable! Very easy access to Dulles Airport. 24/7 shuttles, and they are punctual!! At my visit I checked in, returned rental car, took rental car shuttle to airport, and hotel shuttle from airport to hotel. 30 minutes to accomplish all. Extremely friendly and helpful staff. Very comfortable bed and bedding. Considering location it was also a very good value/price.
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Date of stay: April 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Apr 30, 2023
Dear DennisLHopkins1, Thank you for the kind remarks for The Westin Washington Dulles Airport. We are glad our associates exceeded your expectations and that you enjoyed our convenient location and comfortable beds. We will be sure to share your comments with everyone. We are also happy you were able to take advantage of our shuttle service. Thank you again, and we look forward to your future visit. Be Well Be Westin, Gina Ferraro General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff here during my brief one-night stay were awesome, and a pleasure to speak to and deal with throughout the day. The hotel isn't really within walking distance to much at all, but relatively short drive/ride (including with complimentary hotel shuttle) to many nearby locales. The room was spacious and comfortable, but appeared by be a little bit old. The rooms and halls probably could use an update...but, they were very clean, and more than met my needs.
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Date of stay: April 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Apr 19, 2023
Dear matts23, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Washington Dulles Airport. We appreciate your generous compliments, and we are pleased you enjoyed your overall stay and liked our immaculate accommodations and convenient shuttle service. Our associates are committed to providing intuitive and thoughtful service, and we thank you for recognizing all that they do. We have also taken note of your additional comments and will surely use them for any future modernization plans of our property. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Be Well Be Westin, Gina Ferraro Interim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In a world where many hotel chains use COVID or being green as an excuse to save money, I am happy to report that the Westin Dulles rose above my expectations. Much to my surprise, I did not find a green excuse flyer on my pillow to explain why my room could not be cleaned while I was out. Too many hotels use either ecology or COVID-19 as an excuse to set low expectations for customer service. The Westin Dulles is the first hotel that truly delivered on its commitment to customer service. They cleaned my room to spotless perfection while I was out on business. And when I came back I had clean towels and a freshly made bed to sleep in. Westin elevated their brand by doing what used to be expected. Our bar was lowered by COVID-19. However, Westin still cares enough to overcome the challenges facing the hospitality industry. Well done Westin! Gratefully, Gary…
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Mar 12, 2023
Dear Valued Guest, Thank you for sharing your experience at The Westin Washington Dulles Airport with other travelers. It is a pleasure to know how much you enjoyed our spacious guestrooms and that our housekeeping team exceeded your expectations. We will pass along your kind words to everyone for their job well done. We appreciate your thoughtful review and look forward to your next stay. Be Well Be Westin, Gina Ferraro Interim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The wifi didn't work (giving a dns error page), the hot water took (no exaggerating) 5 minutes to come to temperature, the towels were torn and threadbare, there was exactly one teabag, and the TV acted like it was on dialup or something, freezing every few minutes. If any of this had been at a low end hotel chain I wouldn't have thought anything of it, but I used to think Westin was a high end brand. I'll know next time that it's been driven into the ground and take my business elsewhere when I have a choice
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Jan 24, 2023
Dear FunWith31c0, Thank you for sharing feedback regarding your recent stay and for your loyalty to our brand. We apologize for the issues you had with our amenities and the inconvenience this caused you. We appreciate your feedback and will share it appropriately to take corrective measures. We are grateful for your patience and hope to have an opportunity to provide you with the flawless experience you deserve. Be Well Be Westin, Gina Ferraro Interim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came to the Westin for a New Year’s party. We had such an amazing time, and the staff was so helpful checking us into the room quickly and making sure we had everything we needed during dinner. The next morning we went down for breakfast. We were greeted by wonderful Beatriz. She is one of the most friendly people we’ve ever met. She was so hospitable and completely generous with her time and attention to detail. We sat there for about an hour and she attended to us every moment that we needed her. We’re so grateful to have such an amazing experience here at the Westin.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Jan 1, 2023
Dear kelli_m_anderson7, Thank you for being our guest and sharing your review of The Westin Washington Dulles Airport. Our associates, especially Beatriz, will appreciate the kind words regarding their service and dedication that made your stay enjoyable. Our goal is to provide each guest with a memorable experience, and we are pleased to have our devotion recognized. Thank you again for choosing us, and we look forward to having the pleasure of welcoming you back soon. Be Well Be Westin, Steve Wieder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were here for one night and everyone was super nice. From the person on the airport shuttle, to the front desk, bar, and restaurant. I definitely recommend this place, specially if you speak Spanish. Hispanic staff will treat you very well!!
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Dec 31, 2022
Dear isabellY64OC, Thank you for choosing The Westin Washington Dulles Airport. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased our associates exceeded your expectations. We will share your kind words with everyone. We appreciate your recommendation and look forward to seeing you again soon on your next visit to the D.C. area. Be Well Be Westin, Steve Wieder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So we checked in the evening of the 26th for one night. The restaurant is closed very early and there are no restaurants around and no room service after the restaurant is closed. We were told that breakfast was from 7 to 11 am, we got to the restaurant around 10h35 to find out that the buffet was closed at 10h30am and breakfast was a la carte from 10h30 to 11am, nobody from the front desk told us that. I was super disappointed, with the restaurant closing early the night before, I was looking forward to having à good breakfast....well won't be coming back to this hôtel, overrated.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Dec 29, 2022
Dear Agnes B, Thank you so much for sharing your feedback about your recent stay. I am sorry we did not meet your expectations, as we try our best to communicate all adjustments to our schedules prior to arrival. In fact, we send an email to all bookings immediately so guests know that the hotel restaurant closes at 9 pm rather than our normal 10 pm. The email also details options for delivery services, and there are added notices throughout the building so guests can have options. For those wanting something quick, the hotel even offers a selection of cold sandwiches, beverages, and salads that can be obtained at the Front Desk through the hotel Market. Breakfast in the morning is open until the last seating at 11 am, and the hotel closes the hot buffet at 10:30 am when there are few to no customers. We do not want to leave food for an extended period on the buffet for food safety reasons when it is not being readily consumed and replenished. Offering an ala carte breakfast allows us to provide freshly made items, and guests with breakfast included in the rate can order off the whole menu. Again, I am sorry we did not communicate with you more effectively. You can be sure we will follow up on all your concerns so that others are not disappointed. I hope we can welcome you back in the future as I am certain the Westin Washington Dulles Hotel is the best option in the entire area. Happy Holidays! Be Well Be Westin, Steve Wieder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Oscar Amaya was personable, helpful, courteous, and professional!! The last of my flight was cancelled due to the weather and I had to remain in Washington for 3 days, missing a long overdue Christmas with my mom (last one was 1994)... Oscar's uplifting personality and attitude had a positive effect on a very unpleasant situation! I recommend a raise if he hasn't had one for a while and if he has, a nice Christmas bonus for his wonderful service and for working on Christmas day!
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Date of stay: December 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Dec 26, 2022
Dear A1505NYchristined, Thank you for your thoughtful review. We are genuinely sorry about the circumstances that brought you to us. However, we are glad a difficult time was made better by our devoted associate Oscar Amaya. We will share your enlivening comments with him, and we appreciate your recognition of his excellent service. It was a pleasure serving you, and we look forward to seeing you again soon at The Westin Washington Dulles Airport. Be Well Be Westin, Steve Wieder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful Hotel, Nice location, and the hotel staff are great. We was a group trip, they tried to do they best to accommodate us during our stay there, The hotel is very very clean. Definitely will go there again .
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Date of stay: December 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Dec 15, 2022
Dear 754ramyi, Thank you for sharing your enriching experience at The Westin Washington Dulles Airport with fellow travelers. We are glad you liked our convenient location as well as our well-maintained hotel and that our devoted associates took great care of you. We will certainly share your praises with them. It is always a joy to see our guests excited about returning; we look forward to it. Be Well, Be Westin, Steve Wieder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best service, we spent a very nice time at this hotel. Very good location, near from everything !Rooms are very clean , the staff are very helpful and they always smile. The service of the bar and breakfast are amazing. I will recommend it to my friends. Thank you
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Dec 15, 2022
Dear shaher G, Thank you for writing a review of your time at The Westin Washington Dulles Airport. We are pleased we could be a part of your visit to our nation's capital. Thank you for mentioning how much our convenient location to the airport and our hospitality and accommodations provided you with a revitalizing experience. Thank you again for your kind words and recommendation to our future guests. We look forward to welcoming you back soon and wish you a wonderful holiday season. Be Well, Be Westin, Steve Wieder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$144 - $257 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin washington dulles airport hotel herndon
LOCATION
United StatesVirginiaFairfax CountyHerndon
NUMBER OF ROOMS
314
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Claim Your ListingTHE WESTIN WASHINGTON DULLES AIRPORT $152 ($̶2̶0̶8̶) - Updated 2023 Prices & Hotel Reviews - Herndon, VA
Frequently Asked Questions about The Westin Washington Dulles Airport
Which popular attractions are close to The Westin Washington Dulles Airport?
Nearby attractions include Escape Room Herndon (3.1 miles), Steven F Udvar-Hazy Center (3.2 miles), and Autobahn Indoor Speedway & Events (4.5 miles).
What are some of the property amenities at The Westin Washington Dulles Airport?
Some of the more popular amenities offered include an on-site restaurant, a fitness center, and free parking.
Which room amenities are available at The Westin Washington Dulles Airport?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at The Westin Washington Dulles Airport?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Westin Washington Dulles Airport?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Westin Washington Dulles Airport?
Conveniently located restaurants include Fogo de Chão Brazilian Steakhouse, Jackson's Mighty Fine Food and Lucky Lounge, and PassionFish Reston.
Are there opportunities to exercise at The Westin Washington Dulles Airport?
Yes, guests have access to a fitness center during their stay.
Does The Westin Washington Dulles Airport have airport transportation?
Yes, The Westin Washington Dulles Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Washington Dulles Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Washington Dulles Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Washington Dulles Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.