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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Washington Dulles Airport
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 20 in Herndon
Location
4.0
Cleanliness
4.5
Service
4.0
Value
4.2
GreenLeaders Silver level
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bicycle rental
Golf course
Children Activities (Kid / Family Friendly)
Valet parking
Paid wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Free shuttle or taxi services
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Fireplace
Room service
Safe
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Spanish
Location
Full view
Contact
2520 Wasser Ter, Herndon, VA 20171-6177
Getting there
Rental CarsSee all Herndon rental cars
867Reviews7Q+A100Room tips
Reviews
Traveler rating
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+1
I am not a fussy traveler and generally easy to please (check out my other reviews) - but this hotel takes five stars for settings new standards for “disgusting!”! Arrived around midnight after a long tiring journey with cancelled flights, delayed trains etc and checked into the room. I am a Gold Marriott Bonvoy member. Instead of an upgrade, I found the room to be worse than a roadside motel. The chair was ripped, air conditioning did not work, the room was hot and stank, the bedside digital clock was broken. Ripped open a supposedly new bar of soap from its packaging to wash my hands and face and found the soap was already half used, complete with hair. I can understand the maintenance problems with the chair, clock and air conditioner, but re-packing used soap and personal care products, especially during a pandemic takes the cake and sets new standards for extreme cost savings by Marriott / Westin. Utterly gross and disgusting!…
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Date of stay: May 2022Trip type: Traveled
Room Tip: Avoid this hotel !!
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Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded 1 week ago
Dear Jsingh31, Thank you for staying with us. We take the cleanliness of our guestrooms and hotel seriously, so we sincerely apologize for the oversights you experienced during your visit. Also, we are very sorry for the other issues you encountered in your room that inconvenienced you during your time with us. Your feedback has been shared with our associates to guarantee these concerns are prevented from recurring. Thank you once more for your patience, and we would welcome an opportunity to make your next visit the rejuvenating and fulfilling stay you deserve. Be Well Be Westin, Joel Fuller General Manager
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Stayed one night since we had an early and long international flight the next morning out of Dulles. We were able to check in early, our room was clean, had a nice view of the pond, and it was very quiet. We were not looking for all of the amenities one might typically be seeking but for a quiet overnight experience, we had a great stay.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded 2 weeks ago
Dear 1201KG, Thank you for sharing your experience at The Westin Washington Dulles Airport with other travelers. Many guests stay here the night before a long flight. We enjoy offering quiet guestrooms, including our Westin Heavenly Bed®, to help provide a relaxing experience before an extended journey. We want each guest to experience a refreshing, meaningful stay, so reading your kind remarks regarding our accommodations is a joy. Thank you for choosing our hotel for your visit to the area, and we look forward to seeing you again soon. Be Well Be Westin, Joel Fuller General Manager
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Horrible service. We were waiting for a shuttle service and we ended up calling and their driver was sick so they didn’t have a shuttle. We waited almost 45 minutes. I am very unimpressed. And very frustrated with how this was handled. I would give it zero stars but I can’t.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded 4 weeks ago
Dear jordansH1961BN, Thank you for your recent visit and also for your review. We want to extend our apologies for the inconveniences you experienced with the shuttle service that left you waiting. We are sorry that this started your stay with us on the wrong foot. We will be sharing your comments with the shuttle service provider to ensure they are more consistent with our guests' travel needs. We are grateful for your patience, and we appreciate the feedback. We hope that you will stay with us again so that we can provide you with the exceptional hospitality for which we are known. We wish you all the best with your future travels. Be Well Be Westin, Joel Fuller General Manager
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I've been a Bonvoy Member since 2012 and always prefer certain Hotel Brands for my accommodations. I was in town for business and would like to say that Kristina N. and Sunny made my stay even more pleasant than I could ask. They were very thoughtful and welcoming with my needs. Thank you both again for helping me with printing my materials (Kristina) and switching my room (Sunny).
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Date of stay: April 2022Trip type: Traveled
Location
Service
Sleep Quality
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Apr 12, 2022
Dear GG466, As a member of Marriott Bonvoy, we appreciate your loyalty to our brand, and we are glad we could welcome you to The Westin Washington Dulles Airport. Thank you for the invigorating compliments on our attentive hospitality and attention to detail. We will share your generous comments with Kristina and Sunny and thank them personally for the work that they are doing dailyWe appreciate your business and hope you will come back and stay with us again soon. Be Well Be Westin, Joel Fuller General Manager
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I've enjoyed several stays at this hotel when my travel brings me to the DC area. I've tried several properties near the airport and this one is my favorite. The rooms are well appointed and the beds are comfortable. They offer workout rooms with gym equipment in the room to make it easier to keep a healthy routine. The food at the restaurant is very good. I particularly like the chicken masala and the ribeye. Special thanks to the three Oscars (Bartender, Restaurant Manager, and Front Desk) who always greet me with a smile. Thanks also to Kristina at the front desk who has been very friendly and helpful, particularly with my meal delivery. Thanks to Michelle and Raul as well in the restaurant/bar for their great service. I'll certainly choose this hotel next time I'm in the area.…
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Date of stay: March 2022Trip type: Traveled
Value
Service
Sleep Quality
Room Tip: Lake view rooms are nice. Exercise room is a unique feature I enjoy.
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Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Mar 9, 2022
Dear PrNinja1, Thank you very much for your continued support of The Westin Washington Dulles Airport. We are elated that you are a regular guest, and appreciate you taking the time to share your elevated experience with other travelers. We are very proud of our associates as they strive to go above and beyond for each of our guests, and we thank you for recognizing their efforts. Your kind compliments will be shared with Kristina, Michelle, and Raul. Thank you also for mentioning our delicious food, especially the chicken masala and ribeye. It was our pleasure hosting you, and we look forward to welcoming you again soon. Be Well Be Westin, Joel Fuller General Manager
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This is a nice hotel near Dulles but not the best location for accessing restaurants and shopping. I have to admit that I was really scared to stay here due to several reviews mentioning bed bugs. We were part of a hockey group and had no choice in our accommodations. I only stayed here one night to meet our tournament requirement and then had another place booked for the 2nd night. If not for the reviews, I’d have been happy staying here both nights. It took me 20 minutes to fully inspect our room and I saw zero evidence of any bugs. I was way more thorough than usual since there are reports that they’ve had some issues. In fact, everything was super clean. I still didn’t want to take any chances, so I kept all of our belongings in the bathroom. The bathroom was really nice. Some other reviews mention that the hotel seemed dated, that was not my impression at all. In fact, I thought the bathroom was very modern with nice fixtures and lighting. The rest of the room was nice, too. Lots of USB ports available, nice sized tv, properly working fridge (which is surprisingly unusual), etc. The view from our room was scenic. There were office buildings and a parking lot, but also a really pretty pond with a beautiful stone bridge. The beds were just ok. The pillows were lumpy. I usually bring my own, but again, I was traveling light due to previous guest reviews. There is no free breakfast which most other hotels do provide. That’s annoying, especially since it’s a 5 minute drive to get to anywhere to eat. They also charge $8/day for parking which luckily was waived for our group. I understand the charge if you are doing a park and fly or something, but it’s unacceptable otherwise. The only parking is in a garage which has good and bad aspects. The good is that you do not have to deal with inclement weather and the spaces are good sized. The bad is you have to rely on an elevator to take you to the lobby then walk to another elevator to go up to your room. That’s inconvenient. We had an abundance of hot water for our showers, but many others in our group reported cold showers. I’m conflicted as to whether or not I’d stay here again. If I had no knowledge of the bug history and based it solely on my experience then I’d definitely consider returning. I fully realize that any hotel can have this unfortunate issue and it isn’t a reflection of the cleanliness of the hotel or anything. All that aside, I’d still probably look for another option in a better location, with free parking and breakfast.…
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Feb 24, 2022
Dear 350kellyr, Thank you for sharing your feedback with fellow online travelers regarding your visit to The Westin Washington Dulles Airport. We appreciate your generous rating, and we are pleased our guestrooms met your expectations. However, we regret the disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us, and we will share your comments appropriately. It was our pleasure accommodating you, and we hope to have an opportunity to welcome you back soon. Be Well Be Westin, Joel Fuller General Manager
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The staff at the hotel are all nice. It is so sad that the hotel is completely falling apart around them. We arrived at the hotel and pulled into the hotel's five story garage and parked and took our luggage to the elevator to go to the lobby. The elevator was broken. We walked down to the lobby and went to get a cart to help with our luggage and there weren't any. We wanted to eat at the restaurant, but it was closed because the pipes had broken. When we woke up, we had to take cold showers because there was no hot water. It would be funny if it weren't so tragic. Throughout, the staff was apologetic and mortified. I wouldn't stay there ever again unless they renovated (and kept the staff). The furniture in our room was ripped and falling apart.
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Date of stay: February 2022
Rooms
Location
Service
Room Tip: go somewhere else
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Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Feb 8, 2022
Dear Evan, We appreciate the feedback about your time with us. We are always seeking ways to improve our guest experience, and your comments have been noted for our plans in developing the property. We apologize for not meeting your expectations and the concerns you outlined. On the positive side, we appreciate you mentioning our friendly associates. We hope to welcome you again in the future. Be Well, Be Westin Yours in hospitality, Alexis Cranfield Front Office Manager
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Flood in restaurant.... completely closed and no food service at all. Parking garage elevator broken in freezing weather with no notification of such and no response to elevator call No hot water... engineering responded and then there was enough for one bath. Cold again upon waking in the morning... flight to catch, no time to wait. Room was tired Front desk staff was nice and helpful with printing travel documents Overall incredibly disappointing Marriott experience
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Feb 6, 2022
Dear BusyTraveler641, Thank you for choosing our hotel and for your comments. We sincerely apologize for the service issues you outlined and that we did not meet your expectations. We have shared your comments with the appropriate individuals, and we will take the appropriate action to ensure a better outcome going forward. Your additional comments have been noted for our plans in developing the property. We hope to have another occasion to welcome you back on your next visit to the area. Be Well, Be Westin Yours in hospitality, Alexis Cranfield Front Office Manager
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Overall, nice and convenient location but customer service needs major improvement. The hotel is a little old and outdated. Bathrooms need renovations and they tend to accumulate water very easily in the bathtubs.
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Date of stay: January 2022
Location
Service
Sleep Quality
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Jan 3, 2022
Dear arefrahman, Thank you for choosing us for your D.C. visit. We are pleased you enjoyed our convenient location and your overall stay. However, we are disappointed we did not exceed your expectations. We appreciate our guest's valuable feedback as we continually strive to enhance and maximize our guest services. We hope to have the pleasure of welcoming you back to our hotel in the future. Be Well, Be Westin Yours in hospitality, Alexis Cranfield Front Office Manager
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Overall a very pleasant hotel. Rooms were nice, although it was hard to take a shower without flooding the bathroom as the shower curtain was too short. Mini fridge in the room, but no microwave. Ate breakfast at the restaurant and it was good for a breakfast buffet. Service was good at the restaurant, but not great otherwise. Despite getting a late check-out, staff tried multiple times to come in an clean the room. Pool was closed, but fitness center was nice. Unfortunately it smelled really bad in there, but you eventually get used to it.
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Date of stay: December 2021Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Washington Dulles Airport
Responded Dec 4, 2021
Dear marianhabesland, Thank you for your kind rating. We are pleased that you enjoyed your overall stay at The Westin Washington Dulles Airport. We appreciate you pointing out not only what you liked, but also the things you would change. Everything we do is aimed at providing you with a revitalizing hotel experience, and we are grateful for the feedback. Thank you again; we hope you will choose us the next time you visit the area. Be Well, Be Westin Yours in hospitality, Alexis Cranfield Front Office Manager Westin Washington Dulles Airport Hotel
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PRICE RANGE
$129 - $191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin washington dulles airport hotel herndon
LOCATION
United StatesVirginiaFairfax CountyHerndon
NUMBER OF ROOMS
314
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Claim Your Listing Frequently Asked Questions about The Westin Washington Dulles Airport
What are some of the property amenities at The Westin Washington Dulles Airport?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a fitness center.
Which room amenities are available at The Westin Washington Dulles Airport?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at The Westin Washington Dulles Airport?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Westin Washington Dulles Airport?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Westin Washington Dulles Airport?
Conveniently located restaurants include Padella at the Westin Washington Dulles, Kabobi By The Helmand, and Elements On Level One.
Are there opportunities to exercise at The Westin Washington Dulles Airport?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does The Westin Washington Dulles Airport have airport transportation?
Yes, The Westin Washington Dulles Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Washington Dulles Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Washington Dulles Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Washington Dulles Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Washington Dulles Airport?
The staff speaks multiple languages, including English and Spanish.