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Sheraton Herndon Dulles Airport Hotel

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Sheraton Herndon Dulles Airport Hotel
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422 Reviews from our TripAdvisor Community

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Showing 401: English reviews
Bognor Regis, United Kingdom
Reviewed August 19, 2014

I recently stayed here with my family. We had 2 rooms and 10 pieces of luggage plus hand luggage. I am disabled and walk with a cane, we were left to bring all the luggage into the hotel, a staff member went off to look for a luggage cart but could not find one so didn't bother anymore. My husband...

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Helpful?
Thank MilitaryWife23
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Militarywife23, Thank you for your review of the Sheraton Herndon Dulles Airport. I am sorry to see that you had a disappointing stay with us. Please contact Eric English our AGM next week and he will be able to make it right. We look forward to hearing from you and hope you will give us another chance.

Hagerstown, Maryland
Reviewed August 18, 2014 via mobile

The hotel was clean. I have no complaints about that at all! It suited my purpose, and the price was right. However when I checked in the first words I was greeted with were 'no free wifi and no free breakfast'. I was actually aware of those facts but it just struck me as wrong to have those negatives jammed...

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Helpful?
Thank Mfclingan
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Mfclingan, Thank you for your review. I am glad you enjoyed the cleanliness of the hotel, but disappointed that we failed your expectations at check in and during your stay. Please feel free to call me at 571-643-0950. I would like to make this right. I look forward to speaking with you and I hope you will give us...

Herndon, West Virginia
Reviewed August 14, 2014

This is a great hotel! The staff is wonderful. Nasir was extremely courteous and accommodating at the front desk, as well as everyone else. My dog stayed with me for no extra charge or deposit. There was no remote control to the TV and when I called to ask where I could go to get one - they promptly brought...

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Helpful?
3Thank Linda W
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Linda W, Thank you for the great review of the Sheraton Herndon Dulles Airport. I am glad that you enjoyed the breakfast, wake up calls were timely, and Nasir and the Front Office team provided you with great service. Thank you for staying with us and we look forward to seeing you again.

San Marino, California
Reviewed August 9, 2014

I frequent Dulles a lot usually overnight for my flight. I have stayed in many similar hotel but this time I got a good rate from Sheraton for $59. Worth it? First call for shuttle, the hotel personnel put me on hold, never came back. I called again he say he is so busy that he is alone and I...

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Helpful?
1Thank jt93664
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear jt93664, I am sorry that you had to wait 45 minutes for the shuttle van, had trouble connectind to wifi, and you did not enjoy the food at the bar. We would like to make this right. Please call us at 571-643-0950 to discuss your stay. Thank you for staying with us and I look forward to speaking with...

Hanover
Reviewed August 8, 2014 via mobile

My husband and I stayed here to attend an International Convention of Jehovah's Witnesses and we were very pleased with this hotel! Everything was very clean and everyone was very nice to talk to. That being said, it seems that they want to charge you for everything. Including breakfast, the bottles of water in the room and wifi. I loved...

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Helpful?
Thank ExpeditionLive
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Expedition Live, Thank you for your review of the Sheraton Herndon Dulles Airport. I am happy to see that you enjoyed the cleanliness, wifi, and most of all the service from our team. Thank you for staying us and look forward to seeing you again.

Reviewed August 5, 2014

It was my first time at this hotel as I like SPG points. I normally stay at the Westin that is close by when in the area. I informed the person at the front desk of this and he made every effort imaginable to make my stay great! Unfortunately upon getting to my room the key didn't work, it wasn't...

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Helpful?
1Thank Jean Michel T
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear John Michel T, Thank you for your review of the Sheraton Herndon Dulles Airport. I am glad to read the team took great care of you and upgraded you to the club level. Thank you for staying with us and we hope to see you again.

Reviewed July 31, 2014 via mobile

Shuttle was 40 minute wait for a 5 min ride. Arrived after all day of flying and restaurant/room service closed at 10 PM. No offer to accommodate (eg order pizza, pay for our meal elsewhere). LED's in room didn't work, so dark room with low flickering light. Never ever again!

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Helpful?
1Thank Matt L
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Matt L, Thank you for your review of the Sheraton Herndon Dulles Airport. I am sorry to see that we disappointed you with the restaurant hours and the shuttle transportation. I would like to make this right. Please feel free to call me at 571-643-0950. I look forward to speaking with you and hope you will give us a...

Virginia Beach, Virginia
Reviewed July 26, 2014

Having been travelling for the best part of 24 hours my husband and I arrived tired at the Sheraton, we were greeted very kindly by a gentleman at reception and they offered to store our excess luggage. My husband had to leave to pick up our dog from the airport and when the reception found out they kindly offered us...

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Helpful?
Thank Lobsterlover99
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear rosieandjan, Thank you for the great review of the Sheraton Herndon Dulles Airport. I am very happy to see the team took such great care of you. I will post your comments for the whole team to read. Thank you for staying with us and we hope to see you again.

Venice, Florida
Reviewed July 17, 2014

We stayed 3 nights during our time of touring Washington DC. This is a great hotel with excellent staff in lobby, housekeeping and restaurant. The beds are awesome with great linens and pillows. Very clean and Starbucks coffee in the morning is a great perk. The pool had a lifeguard. There are several restaurants in the area but the hotel...

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Helpful?
Thank deena l
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear dlonzo, Thank you for the great review of the Sheraton Herndon Dulles Airport. I am glad to see that you enjoyed the cleanliness, beds, and most of all the service from the whole team. When traveling to the Dulles area we hope you choose to stay with us again.

Danvers, Massachusetts
Reviewed July 17, 2014

Flight was canceled, had no overnight bag and had to stay at this hotel! AMAZING AMAZING AMAZING!!! Took care of every need and even had the shuttle driver take me to purchase clothes at Kohl's. WOW!!

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Helpful?
2Thank RickBenty
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear RickBenty, Thank you for the great review of the Sheraton Herndon Dulles Airport. I am very happy to read that Kurt and Nasir took great care of you during a cancelled flight and no luggage. I will review your comments with the whole team at the hotel. Thank you for staying with us and we hope to see you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Dr, Herndon, VA 20171-6305
Location: United States > Virginia > Fairfax County > Herndon
Price Range: $77 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
Reservation Options:
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Hotel Style:
#14 Business Hotel in Herndon
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Herndon Dulles Airport Hotel staff and other travelers.
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Questions? Get answers from Sheraton Herndon Dulles Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I think the way to get a good room here is to walk down the street to the Hyatt!”
 of 5 bubbles Elevinstar, Sep 15, 2016 | Read review
“Modern room and decor outstanding. Very clean and quite environment.”
 of 5 bubbles 674margaretn, Aug 31, 2016 | Read review
“Don't know but not Club Rooms”
 of 5 bubbles mcmurrytravels, Aug 8, 2016 | Read review
“Because we booked from a 3rd party like Trivago, all things were extra, like breakfast. I didn't even get a receipt for the room. Next time, I would consider calling the hotel directly and asking them to match those prices.”
 of 5 bubbles leebU1428HE, Aug 4, 2016 | Read review
“Save yourself the trouble. don't book this property.”
 of 5 bubbles LVSCA, Jun 29, 2016 | Read review
5 of 5
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