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Sheraton Herndon Dulles Airport Hotel

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Sheraton Herndon Dulles Airport Hotel
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403 Reviews from our TripAdvisor Community

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Showing 383: English reviews
Reno, Nevada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 13, 2016

My wife just returned from overseas. Connecting flight to the West coast was cancelled. My wife and infant son were put up at the Sheraton Herndon by Dulles airport for the night to travel onwards in the morning. No restaurants open at night. Nowhere to get food for my wife who is diabetic, or milk for the baby. My wife... More 

Helpful?
1 Thank Manal81
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Manal81, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. Our restaurant closes at 10pm and I apologize for the inconvenience it may have caused your wife. I spoke with the evening supervisor and he informed... More 

Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 13, 2016

Rooms are well appointed and clean, very nice bathroom and one of the largest desks I 've seen in a hotel. I didn't have need for business amenities but they are there in bunches. Free coffee in the lobby in the morning was thoughtful, but in room coffee was better. Convenient location by the airport not to far from DC... More 

Helpful?
Thank gar1967
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Gar1967, Thank you so much for your comments. I am glad you enjoyed your stay with us and that our proximity to IAD Dulles International Airport was a great convenience for you. Hope to see you again when you’re in the area. Thank you, More 

Singapore, Singapore
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 8, 2016

Room is spacious although I generally agree with previous feedback from other guests that it is an old establishment and need refurbishing. Terrible customer service: I have experienced shocking customer service from the front desk staff, they treat any questions or requests as the biggest inconvenience on their part, and are brash with their replies. You would be better off... More 

Helpful?
2 Thank EveIre
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear EveIre, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. I have reviewed your comments with my front desk team and I assure you this will not happen again. The club lounge does offer snacks and drink for... More 

Camarillo
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 6, 2016

My server Noe A. Was very attentive. The service was prompt for each course. He described appropriately the lamb chops and polenta. Suggested a good wine with the meal. It was a pleasant experience especially after a long day of business. I was pleasantly pleased.

Helpful?
Thank Girlnextdoor19
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Manal81, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. I am so happy to hear that Noe offer you excellent service in our Oak Hill Tavern Restaurant. Thank you again and we look forward to seeing... More 

New Haven
Level Contributor
272 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed June 5, 2016

Very convenient to Dulles airport. Although the rate was reasonable, there was not free internet or free breakfast. There is a shuttle to the airport, but it did not run until 5 AM. Not convenient for early flights so I had to pay for a taxi. The charge for parking if you are going to be away for a few... More 

Helpful?
Thank Chuck52310
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Chuck52310, Thank you for commenting on your resent stay with us, we appreciate your feedback. Complimentary wifi is offered to new SPG members on their first stay, as well as gold and platinum SPG members. All guest are welcome to join the Starwood SPG loyalty program. When booking directly with Sheraton you are offered additional amenities with your room... More 

Palm Beach Gardens, Florida
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 31, 2016 via mobile

The hotel has a weathered and tired feel as soon as you walk in. The staff are friendly but it's tough to get past the condition of the property. They have cleverly tucked the SPG lounge into an elevator lobby on the 6th floor. You walk out and you're in the lounge. Clever, but kind of annoying having to move... More 

Helpful?
Thank Felipe W
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Felipe W, Thank you for commenting on your resent stay with us, we appreciate your feedback. We are working daily to keep up with the condition of the property and our looking forward to an upcoming renovation. I'm pleased to see that you found the staff to be friendly. We hope to have you visit us again in the... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 30, 2016

This place is showing a lot of wear and tear. The lobby looks nice, but the carpeting in the hallways is badly worn. The fixtures in my bathroom were worn. The sink stopper was not completely closed, but it would not open at all (the handle did nothing). The thermostat control on the wall was there only for decoration, as... More 

Helpful?
2 Thank Ward L
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Ward L, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. I have discussed your concerns with my chief engineer to ensure that HVAC units are checked daily so this doesn't happen to another guest. My... More 

Plesant Prairie, WI
Level Contributor
123 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
2 of 5 stars Reviewed May 29, 2016

There was a time -- like in the 1970's -- when the Sheraton brand stood for something (hence the slogan) but those days are long, long gone. This hotel would be a very nice Motel 6 but fails miserably and the worst thing is that it could be good if the owners and management really cared and consistently did what... More 

Helpful?
2 Thank 6530bx4
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear 6530bx4, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. As a team we are continuously working on the condition and the service we provide. Thank you, More 

WALNUT CREEK, CA
Level Contributor
99 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 20, 2016

Arrived from London, went to the Sheraton Herndon Near Dulles to rest before my 7:20 morning flight the next day. There was no one to greet but most importantly no one to help me w/ luggage (three pieces). I am in my seventies, severe arthritis, I asked if I could use a cart to load luggage & take to my... More 

Helpful?
1 Thank djdulac
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Djdulac, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. Due to the size of our property we do not have a bellman on staff, but our team is more then willing to assist every guest.... More 

1 review
5 of 5 stars Reviewed May 17, 2016

The room was clean, spacious, and comfortable. The staff was very helpful and met our requests without issue. The room did not come with a mini fridge, we asked the front desk about this and they had one brought up to our room, Awesome! Convenient location to local stores and restaurants near Dulles Airport (Short driving distance).

Helpful?
Thank Kalithetravler
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Kalithetravler, Thank you taking the time to write a review for the Sheraton Herndon Dulles. So happy hear you enjoyed your time while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Thank you again and we look forward to seeing you again in the future. Thank... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Dr, Herndon, VA 20171-6305
Location: United States > Virginia > Fairfax County > Herndon
Price Range: $78 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
Reservation Options:
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Hotel Style:
#14 Business Hotel in Herndon
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