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    Sheraton Herndon Dulles Airport Hotel

    13715 Sayward Dr, Herndon, VA 20171-6305
    Save
    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE $52 $160$107View Deal
    $119View Deal
    $107View Deal
    Traveler (129)
    Room & Suite (52)
    Dining (20)
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    Overview

    • Excellent35%
    • Very good30%
    • Average21%
    • Poor6%
    • Terrible6%
    Travelers talk about
    “huge desk” (5 reviews)
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness center
    3.5 Star Hotel
    All hotel details
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    1 room, 2 adults, 0 children
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    Traveler rating
    Traveler type
    Time of year
    Language
    Reviewed 2 days ago

    Far below usual Sheraton standards. Consistently poor service during my brief stay. Arrived shortly after 5PM and waited about an hour in the lobby for our room to be cleaned. Equally poor service in lounge and dining room. Bartender nowhere to be found and finally...More

    Helpful?
    Reviewed 4 days ago

    Big stain on the carpet as you enter the room, wallpaper peeling off in a variety of places that could be fixed easily enough if people cared enough. No menus or info concerning services, room service, or restaurant. Phone between beds non-functional. AC having to...More

    Helpful?
    Response from GGurc, General Manager at Sheraton Herndon Dulles Airport Hotel

    Dear Dr_Newport, I am very sorry that your experience was not satisfactory and you found your room condition to be unacceptable amongst other service failures. I am willing to discuss this with you and hope that you will reach out to me via phone. I...More

    A TripAdvisor Member
    5 reviews
    Reviewed 1 week ago via mobile

    Been here for 7 nights. Have never had clean bedding. Called front desk twice, they finally showed up at door and handed us clean sheets to change ourselves. When returning to room each day comforter is pulled up like they have made bed, pull it...More

    Helpful?
    Response from GGurc, Manager at Sheraton Herndon Dulles Airport Hotel

    Dear Guest, Please reach out to me by dialing zero as I would like to reach out to you personally to address the poor observations you've shared. I look forward to speaking with you.

    Reviewed 1 week ago

    Where to begin...... We reserved a block of rooms for a youth softball tournament. Our check in time was supposed to be at 3:00p.m. however when we arrived after 4:00p.m. our rooms were not ready and the gentleman at the front desk told a housekeeper...More

    Helpful?
    Response from GGurc, Manager at Sheraton Herndon Dulles Airport Hotel

    Dear Ali H, On behalf of the property, please accept my sincerest apology for failing to meet your expectations. We are truly a better hotel than you experienced. As there is no excuse for these deficiencies, I have looked into the situation with my team...More

    Reviewed 2 weeks ago via mobile

    Arrived at the hotel at 10:20 pm and it took over 30 minutes to check in as there was only one person at the desk, plus she did not care when some one blatantly cut the line and there was clearly tension present. The clock...More

    Helpful?
    Response from GGurc, Manager at Sheraton Herndon Dulles Airport Hotel

    Dear SusieK, Thank you for sharing your experience. I am very sorry that your arrival was not speedy and efficient, which is our standard. I have looked into the cause of the issue and have made adjustments to ensure non-reoccurrence. We are also visiting every...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Free Parking
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Hotel Amenities
    • Business Center with Internet Access
    • Free Parking
    • Room Service
    • Meeting Rooms
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Laundry Service
    • Multilingual Staff
    • Banquet Room
    • Conference Facilities
    • Self-Serve Laundry
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • $83 - $199 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #14 Business Hotel in Herndon
    Photos
    Traveler (129)
    Room & Suite (52)
    Dining (20)
    Pool & Beach (3)
    Nearby
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    Questions & AnswersAsk a question
    Frank J
    Is breakfast complimentary for all guests?
    April 7, 2017|
    Answer Show all 5 answers
    Response from GGurc | Property representative |
    Dear Frank J, Sheraton Hotels do not include breakfast for all guests. There are rate plans available that include breakfast. For example, the Club rates include not only breakfast, but also evening hors d'oeuvres 7 days a... More
    0
    Votes
    bonniejm
    how close is the metro line?
    January 10, 2017|
    Answer Show all 4 answers
    Response from Sjones456 | Property representative |
    Hello, Wiehle Reston Station is 6 miles away, it's about a 13 min drive by car or taxi.
    0
    Votes
    Sara S
    My family and I are looking to stay here August of 2017 for about a week. Is there a metro station near your hotel that can take us into D.C. so we don't have to drive? Also is parking at your hotel free during our stay?
    November 8, 2016|
    Answer Show all 2 answers
    Response from Sjones456 | Property representative |
    Hello Sara, The Wiehle Reston Station is the closest, It is about a 15 minute drive from our location. All day parking at the station is $5.00. There will be a station right across the street from our hotel in 2 years we... More
    0
    Votes
    Room Tips
    "No views here. This is more of an express hotel overall. As an SPG member, it is a disappointing way to..."
    Read review
    "Book at Hilton"
    Read review
    "You can get pizza delivered quickly to your room!"
    Read review
    "Large desk in King room is perfect for working"
    Read review