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Hyatt Place Herndon / Dulles Airport - East

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Hyatt Place Herndon \/ Dulles Airport - East
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424 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Place Herndon / Dulles Airport - East
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Showing 399: English reviews
alabama
Reviewed April 27, 2016

The service here was horrible. The first part of our bad night began when we waited for almost an hour for a shuttle. We called when we first got out there to check about the shuttle. They said it would be right around. After 45 minutes, we called again and were told it had been by, and that we were...

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Helpful?
Thank cynful2no
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your feedback. I personally apologize for the shortfalls during your stay. I would like to resolve this beyond your satisfaction. Please reach out to me at 571-643-0905, so we correct this for you. Once again, please accept my sincere apologies. Regards, Rajesh Singh

San Francisco, California
Reviewed April 25, 2016 via mobile

Awesome place to stay. Spacious rooms with all the amenities, close airport and many fantastic restaurants and bars. But their service is totally 5 Star. All the staff work together to create an excellent experience. Day shift Gaby is wonderful. Gaby is multitasking running the desk supporting for brrakfast, makes great cappuccinos and takes care of every guest. Night shift...

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Helpful?
Thank Elvis9mm
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your generous and detailed feedback. We appreciate you taking the time to mention the highlights of your stay. We will definitely recognize Gaby and Sameer for their fine efforts. We look forward seeing you soon. Regards. Rajesh Singh

Sterling, Virginia
Reviewed April 24, 2016

My girlfriend and I wanted to get away for a bit and booked this place last minute on two occasions. The price was good considering how nice the hotel was and it wasn't too far out of the way for us since we're also in Northern Virginia. Will definitely be visiting again. Pros - Located near airport - Modern decor...

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Helpful?
Thank Jmcads
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your feedback. We are glad that your stay went well, except for the few observations listed. Please be assured, we will address these with our staff immediately. We look forward seeing you soon in the near future. Regards, Rajesh Singh

Manassas, Virginia
Reviewed April 19, 2016

**Please note: I am giving this hotel 2 stars because the best part about it was 3 staff members....Kay, Kendra and Nor. They are top quality high class employees that probably need to go elsewhere to show off their customer service skills. This hotel is not worthy of them!! For starters, I was supposed to check in on Thursday 4/14...

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Helpful?
Thank aprilbI6324LK
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for bringing these items to our attention so we can resolve these immediately. Kindly contact me directly at 571-643-0905. I would personally like to resolve this to your satisfaction. Please accept our sincere apologies. Regards, Rajesh Singh

London, United Kingdom
Reviewed April 13, 2016

This is a pretty average lower midrange business hotel. Good sized rooms, clean but obviously well used. Breakfast isn't great. OK if you want fruit or toast. Didn't eat dinner at the hotel so can't comment on that. Staff polite and helpful.

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Helpful?
Thank Ian B
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your feedback. I would really like to discuss, what could we have done better, to enhance the quality of your stay from average to outstanding. Please feel free to reach me at 571-643-0905, so we can discuss this further. Regards, Rajesh Singh

Canberra, Australia
Reviewed April 10, 2016

I stayed at the end of March 2016 before my return trip back to Australia. It's very close to Dulles Airport but the closest shops probably about 2 KM away. The room itself is very basic, quite dark but comfortable and generous size. The hotel provides coffee machine but no teaspoon or cutleries. Free shuttle bus, wifi and breakfast with...

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Helpful?
Thank Azriel77
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your feedback and choosing to stay with us. We are glad to hear that you found the hotel to your needs. We look forward serving you soon in the near future. Regards. Rajesh Singh

Chennai
Reviewed April 9, 2016

We ( 3 of us in the family) stayed for 2 nights in August 2015. The check in was smooth even at very late in night. There's ample parking, right in front of the lobby area. The room was good, clean and comfortable. The breakfast is excellent and enjoyable, though the dining area is small. No parking fees and the...

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Helpful?
1Thank Raghuraman C
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your detailed feedback. We are glad to hear that your overall stay, was a pleasant experience. We look forward seeing you stay with us in the near future. Regards, Rajesh Singh

Platte City, Missouri
Reviewed March 28, 2016 via mobile

My wife stayed for one evening after escorting my daughter back to her mom after spring break. The rooms looked comfortable and you can't beat the hotel's proximity to Dulles airport. Unfortunately, her experience wasn't that great. Bottom line, her room was dirty... Yellow stain on her sheets, hair in the shower, spots on the curtains, and a yellow tint...

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Helpful?
Thank Rich079
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your feedback. I am sorry to hear about your room experience. Please feel free to reach out to me directly at 571-643-0905, so we can resolve this matter. Once again, please accept our sincere apologies. Regards, Rajesh Singh

Reviewed March 27, 2016 via mobile

Great accommodations, friendly and helpful staff. Gaby was amazing from checking us in to attending my kids with all their needs from snacks to a toothbrush. 40 minutes to Washington DC. Not parking fee unlike all the hotels closer to DC. Nice, hot breakfast. Would have 5 stars if the pool was open everyday. Only open in the weekends :(

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Helpful?
Thank Ivonne M
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your feedback. We are glad that you enjoyed your stay. We look forward seeing you stay with us in the near future. Regards, Rajesh Singh

Washington DC, District of Columbia
Reviewed March 17, 2016 via mobile

Not without issues. I found the staff to be friendly and professional but the hotel lacks attention to detail. An average stay at best and if it were not for the front desk staff it would be below average. Pros Location ease of getting to Dulles airport shuttle. Nice beds Front desk Cons Poor Internet Hair in shower Rain &...

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Helpful?
1Thank DCAdGuy
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your feedback. I am very sorry to hear about the items mentioned that fell short during your stay. I would certainly want to discuss these with you, so we can retain your loyalty. Please reach out to me at 571-643-0905. Sincerely, Rajesh Singh

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Located at the entrance to Dulles International Airport and west of Washington D.C., the Hyatt Place Herndon/Dulles Airport-East hotel offers access to some of the area’s best attractions. The hotel features spacious guestrooms with the Hyatt Grand Bed™ and 42" flat panel HDTV. Additional amenities include complimentary Wi-Fi throughout hotel, complimentary breakfast buffet, fitness center, 24/7 Guest Kitchen serves snacks/entrees, Intimate Bakery Café, business center, complimentary parking and complimentary airport shuttle. ... more   less 

Additional Information about Hyatt Place Herndon / Dulles Airport - East

Address: 13711 Sayward Dr, Herndon, VA 20171-6305
Location: United States > Virginia > Fairfax County > Herndon
Price Range: $84 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Herndon / Dulles Airport - East 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Hyatt Place Herndon / Dulles Airport - East Hotel Herndon
Hotel Style:
#2 Romantic Hotel in Herndon
#10 Business Hotel in Herndon
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Questions & Answers

Here's what travelers have asked, with answers from Hyatt Place Herndon / Dulles Airport - East staff and other travelers.
13 questions
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Questions? Get answers from Hyatt Place Herndon / Dulles Airport - East staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I hear that the wifi works better in the middle of the hotel than at the ends of the floors.”
 of 5 bubbles EvAndLen, Dec 7, 2016 | Read review
“Quiet room.”
 of 5 bubbles MermaidDiversAruba, Aug 14, 2016 | Read review
“upper floors, away from the elevator are best”
 of 5 bubbles wrktravelr, Aug 8, 2016 | Read review
“Look for 2baths if 3+ adults are sharing one room”
 of 5 bubbles JJ4C, May 18, 2016 | Read review
“Don't count on using pool”
 of 5 bubbles Jmcads, Apr 24, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question