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Holiday Inn Express Harrisonburg

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Holiday Inn Express Harrisonburg
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211 Reviews from our TripAdvisor Community

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Showing 210: English reviews
Chepachet, Rhode Island
Level Contributor
9 reviews
5 hotel reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

The front desk person was courteous and quick at getting me checked in. It's a great location right off the highway but still quiet. The room was very clean. The kcup coffee machine is definately a plus. However, the room lacked plug ins on the bedside table lamps so I had to go in search of a wall outlet to... More 

Helpful?
Thank Ka1hy
IHGService, Guest Relations Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear Ka1hy, Thank you for taking the time to review our property. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with the front office service, great location, clean rooms and adequate amenities. I have taken note of your concerns regarding the bathroom fan and shower. Allow me to... More 

Allentown, Pennsylvania
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We stopped here in the middle of our long road home. The room was nice. It was a typical room. The air conditioner worked very well! The cinnamon rolls were fantastic! We didn't go to the pool since we just slept there. Rachel was a sweetheart! Very personable. Great place to stay for a quick over night.

Helpful?
Thank Brendamania
IHGService, Guest Relations Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear Brendamania, Thank you for taking the time to write us a review regarding your recent stay. We are happy that you found our rooms to be nice, air conditioning unit working well and cinnamon rolls fantastic. We are truly touched and grateful for your very kind review. We hope that other travelers will find your comments beneficial. Once again,... More 

Middleburg, Florida
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Front desk clerk Jack was very helpful. Hotel was clean, basic layout. Room was spacious and included a small refrigerator. Ample parking and building was secure requiring a room key to enter via side doors. Breakfast was surprisingly plentiful. Basic fare, coffee bar, eggs, sausage, biscuits and cereals. Didn't use the pool or hot tub. Very heavy chlorinated. We stayed... More 

Helpful?
Thank jaxdawg904
IHGService, Guest Relations Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear jaxdawg904, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and I apologize for the pool... More 

Harrisonburg, Virginia
1 review
1 of 5 stars Reviewed May 27, 2016

I asked the man working there for help checking into a room, and he seemed as though he was in a very bad mood. He proceeded to talk down to me and basically insulted me when I had trouble finding my room. I believe his name was Scott. Terrible customer service, luckily other staff members were friendly and were able... More 

Helpful?
Thank frenzi1414
Mike C, Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear frenzi1414, I am sorry to hear that you had a bad interaction with one of the staff. This is quite out of the ordinary since Scott gets more positive feedback from the guests than any other staff member. I do not know the exact conversation that took place but I am sorry that it was not the customer service... More 

Lancaster, Ohio
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed April 19, 2016

We stayed two nights while visiting JMU. The hotel is just a few miles south of campus and is easy to find. The staff is polite, well-spoken, and very helpful. The two queen bedroom was clean and quiet, and the beds themselves were very comfortable. Housekeeping staff does an excellent job. The only complaint I might offer was that the... More 

Helpful?
1 Thank Mike R
Mike C, General Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear mchlrb69, We appreciate that you enjoyed our hotel and that you found the staff staff polite and the breakfast good. We got toilet tightened up so no one will take an unexpected plunge. I have passed on your kind comments to housekeeping and they are appreciative. We hope to see you again! More 

1 review
2 of 5 stars Reviewed April 19, 2016 via mobile

This is our eighth consecutive night in an HIE, and by a wide margin the worst. This property is in desperate need of an upgrade. The bed of old and well worn. No table next to the chair. The laminate is falling off the night table. The bathroom fan is quite loud and cannot be shut off. No morning newspaper... More 

Helpful?
Thank Jim R
Mike C, Front Office Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear Jim R, I am sorry to hear we did not live up to your expectations during your stay and that you will not be staying with us again. I hope you will reconsider. To address some of your issues I will have maintenance check that night stand and the mattress in that room because we generally get compliments on... More 

1 review
4 of 5 stars Reviewed March 12, 2016

This hotel is fine for a quick stay overnight, we stayed here while visiting JMU. If you are going to Massanutten, it is much better to stay in Massanutten as it is a drive from any Harrisonburg hotel. The rooms were comfortable and clean, the breakfast was delicious. The only disappointing thing was that the hot tub was broken, but... More 

Helpful?
Thank Emma K
Mike C, Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear Emma K, Thank you for giving us your feedback. We are pleased to hear your stay was clean and comfortable and you enjoyed the breakfast. Unfortunately we had part break in the hot tub heater and were waiting on new part to arrive for repair. I am sorry you were unable to utilize that amenity while here but it... More 

Budd Lake, New Jersey
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed February 24, 2016

I had a confirmed reservation in this hotel, guaranteed for late arrival. We arrived late in the evening from a multiple state drive to drop my son off at JMU. Despite having paid ahead of time for my room and guaranteeing a late arrival, they gave my room to someone else. We ended up with a room that only had... More 

Helpful?
Thank Marybeth F
IHGService, Guest Relations Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear Marybeth F, Thank you so much for sharing your experience with our hotel. I would like to apologize for the inconvenience you had with your reservation. I would like to follow up on this situation that is why I have sent you a private message to obtain more information. I hope that you can respond at your soonest available... More 

1 review
3 of 5 stars Reviewed February 22, 2016

Hotel was further away from the resort than noted on the website & was very misleading. The hot tub didn't work & that was very disappointing since we were expecting to use it after a day on the mountain.

Helpful?
Thank Lisa P
IHGService, Guest Relations Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear Lisa P, Thank you for taking the time to write a review of our hotel. I sincerely apologize if you were not able to enjoy our hot tub during your stay. I understand that this is one of the main reasons why you chose us and I regret that we did not meet your expectations. Your candid feedback is... More 

Baltimore, MD
Level Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed February 21, 2016

We stayed here for one night. The hotel was clean and well maintained. We didnt have any problems with our room or the hotel and would stay here again. Its what you would and should expect from Holiday Inn.

Helpful?
Thank mdtraveller_7
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Center with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel Harrisonburg, is sure to meet your every expectation. Just off I-81 (exit 243) on Route 11, this hotel provides ideal access to many significant venues of the Shenandoah Valley. We are just minutes away from Bridgewater College, Eastern Mennonite University, and James Madison University with easy access to Shenandoah Regional Airport. Local businesses include SYSCO, Truck Enterprises Inc., Coors, Wal-Mart Distribution, Merck, Walker, Tyson Foods, Cargill Foods, and Packaging Corporation of America. If it is recreation and fun you are looking for, this hotel is convenient to the Valley Lanes, Rockingham County Fairground, Shenandoah National Park, Massanutten Resort, Luray Caverns, New Market Battlefield, Endless Caverns, Natural Bridge, Blue Ridge Parkway, and Skyline Drive. A great variety of restaurants in the Harrisonburg area are available for your dining pleasure. All our rooms come with the Simply Smart Bedding Collection, cable TV with HBO and optional pay-per-view services, microwave/refrigerator and high-speed Internet access. Come enjoy the Holiday Inn Express Harrisonburg! ... more   less 

Additional Information about Holiday Inn Express Harrisonburg

Address: 3325 S Main St, I-81 Exit 243, Harrisonburg, VA 22801-2675
Location: United States > Virginia > Harrisonburg
Price Range: $105 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Harrisonburg 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Holiday Inn Express Harrisonburg Hotel Harrisonburg
Holiday Inn Harrisonburg
Harrisonburg Holiday Inn
Hotel Style:
#7 Romantic Hotel in Harrisonburg
#7 Family Hotel in Harrisonburg
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