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Comfort Inn

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Comfort Inn
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96 Reviews from our TripAdvisor Community

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Showing 96: English reviews
Reviewed 1 week ago via mobile

The smell of cigarette smoke is overwhelming in all areas except the lobby. The rooms are dated and shabbily kept. Rough bedding and dirty bathrooms. The icing on the cake was the accent of smoke stains on the ceiling of this "smoke free" property. What a joke. Tried to bring these issues to management and they were cold and dismissive....

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Helpful?
Thank Jen M
Glen Allen, Virginia
Reviewed October 31, 2016

I found my stay at the Comfort Inn to be somewhat misleading. The front desk staff at check in and check out were polite, professional and very helpful. The breakfast area was clean and well presented. I found the hallways on my floor to be exceptionally clean and free from dirt in the corners along the corridors. Very impressive as...

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Helpful?
Thank MrGlen
Savannah, Georgia
Reviewed October 17, 2016 via mobile

Family member booked 2 rooms for one night. One room had a bad odor upon entering room, and we had to request a new room. Front desk staff made room change without issue to another room on same hall with the rest of our family that was acceptable. The hotel is in need of MAJOR renovation. Carpeting throughout the building...

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Helpful?
Thank DeeLovingLife
Lakisha W, Front Office Manager at Comfort Inn, responded to this review

Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind...

Reviewed October 1, 2016

Bed was very comfortable, pillows were the best I have ever had at a motel. Wish I could have taken one home (but, I didn't). Could not get TV to work and just didn't feel like calling the desk to check on it. Breakfast was good. Would probably stay there again if we were in the area.

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Helpful?
Thank LINDA J
Lakisha W, Front Office Manager at Comfort Inn, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide...

Norfolk, Virginia
Reviewed September 12, 2016

This Comfort Inn will do in a pinch and but don't expect bells and whistles. There was a small kitchen/lounge for meals, but no indoor exercise space--just an outdoor pool. The room we had was clean, but definitely nothing to write home about. The breakfast choices were run-of-the-mill (cereals, pastries, yogurt, waffle machine, juice, etc.) and the eggs were a...

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Helpful?
Thank Will C
Lakisha W, Front Office Manager at Comfort Inn, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Lakisha...

Reviewed August 15, 2016

Most of the issues we had with the room was due to the fact it was very outdated and smelled of mildew I'm guessing. Smelled like a mixture of that and cigarettes. Our room was right off of the elevator and the door to the room was separated at the top so lots of noise from outside came right into...

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Helpful?
Thank Carly C
Lisa_T_Little, Front Office Manager at Comfort Inn, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Gloucester. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your room & the conditions of our hotel on your recent visit. I have shared your feedback with Maintenance and Housekeeping to ensure...

Greenville, South Carolina
Reviewed July 31, 2016 via mobile

The room had a "funky" smell (Somewhere between cigarette and musty smell). Room was clean though and beds were comfortable. Air/Heat unit rattled and made racket all night. No way to stop the noise. Finally, the front of unit fell off in the morning. Plenty of hot water for showering. Breakfast choices were good.

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Helpful?
Thank SCKricket
Lisa_T_Little, Front Office Manager at Comfort Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Brooklyn, New York
Reviewed July 28, 2016

Stayed for 2 nights last weekend for a family reunion. The girl at the desk helping others in our group was so sweet and helpful, but the blond woman helping us had quite a bad attitude! After a speech about now being a non-smoking hotel with a 350 charge for smoking in the room, (we don't smoke), we were sent...

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Helpful?
Thank gilaro
Lisa_T_Little, Front Office Manager at Comfort Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

va
Reviewed June 29, 2016

My husband and I stayed here this past weekend. We were very hesitant staying here based on the reviews that we read on here. We were very surprised upon arrival. The room was clean, bed was comfortable, pool looked clean, did not spell of smoke, breakfast was the same as Hampton Inn, and staff was friendly. Give it a chance!

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Thank familyoffourVa
Barco, North Carolina
Reviewed June 21, 2016

Booked Three nights for a Drag Boat race up in Mattaponi. There were 8 of us with 4 rooms total June 17 > 20. Saturday evening June 18 around 11:30 all hell broke loose. A BIG Group was down in the eating area raising all kinds of Noise. Staff did absolutely nothing until calls were made. Then it started up...

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Helpful?
Thank Bud C
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25 photos of this hotel

Management photos: Courtesy of the property manager

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Business Center/Function Rooms (1)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Comfort Inn

Address: 6639 Forest Hill Ave, Gloucester, VA 23061-6106
Location: United States > Virginia > Gloucester
Price Range: $91 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 79
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Also Known As:
Comfort Hotel Gloucester
Comfort Inn Gloucester
Gloucester Comfort Inn
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Questions & Answers

Questions? Get answers from Comfort Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for what you want in a room and hope to receive good customer service!”
 of 5 bubbles willc586, Sep 12, 2016 | Read review
“Former smoking rooms on 3rd floor REEK!”
 of 5 bubbles gilaro, Jul 28, 2016 | Read review
“Book next door at the Hampton Inn .”
 of 5 bubbles 814budc, Jun 21, 2016 | Read review
“Maybe try one of the other ones in the area”
 of 5 bubbles michaelbQ8296UM, Apr 6, 2016 | Read review
“Don't accept a room near an exit door.”
 of 5 bubbles 527edm, Dec 8, 2015 | Read review
5 of 5
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