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Hilton Garden Inn Richmond Innsbrook

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Traveler (45)
Room & Suite (50)
Dining (9)
Overview
  • Excellent51%
  • Very good27%
  • Average13%
  • Poor6%
  • Terrible3%
Travelers talk about
“front desk”(81 reviews)
“omelet”(15 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Richmond Innsbrook
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Richmond Innsbrook
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (733)
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727 results
Traveler rating
359
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359
203
93
46
26
Show reviews that mention
All reviewsfront deskwithin walking distanceomeletindoor poolexcellent staybusiness tripstaff was friendlyshort pumpconvenient locationenjoyed my stayclean roomsshopping and restaurantsgreat place to stayvery nice hotellots of restaurantswould stay here againbed was comfortable
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1 - 5 of 727 reviews
Reviewed yesterday

very clean pleasantly surprised. extra large rooms, bed a little hard but the handicapped room clean very accessible easy to get in and out of. not cluttered. The staff was very friendly - quick check in and out.

Review collected in partnership with Hilton Garden Inn
Thank abc3852
Hotel's Favorite
Reviewed January 23, 2018 via mobile

Great Breakfast Buffet,Restaurant staff was always cheerful and extremely pleasant! Frank and Stephanie were awesome at the front desk. Always provided service with a smile! Rooms are very clean and there are laundry facilities. The pool and hotub was excellent. The only negative was upon...More

Thank Blueoceanskies
Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded January 31, 2018

Blueoceanskies, We are so glad you enjoyed your 5 days stay during the wedding celebration. We are also delighted you enjoyed the staff enough to remember them by name. I am sorry about the attitude of one but glad that did not sour your stay....More

Reviewed 1 week ago via mobile

Although I had never stayed at this property, my previous experience as a traveling consultant influenced my decision to stay here. I was not disappointed. The room was spacious and clean. The free wifi even allowed video streaming during the day (but not in the...More

Thank Kirbyk
Response from Sara D, Director of Sales at Hilton Garden Inn Richmond InnsbrookResponded 1 week ago

Kirbyk thank you for your response. We are happy to hear that you enjoyed your stay and apologize again that you had an issue with your toilet. For future stays, we can certainly block you on the opposite side of the building so that you...More

Reviewed 1 week ago

Excellent experience at this establishment. Can’t wait to go again. Breakfast was not free but it was really good. Had lots of choices. Some of the lunch/dinner items are a little pricey but you are paying for convenience.

Review collected in partnership with Hilton Garden Inn
Thank Andrea J
Response from Sara D, Director of Sales at Hilton Garden Inn Richmond InnsbrookResponded 1 week ago

Andrea thank you for taking time to review our hotel. We are happy to hear that you enjoyed your stay and that you plan to come back for another stay. We hope to see you soon!

Reviewed 2 weeks ago via mobile

I showed up here at about 2 am, the electonic check in and digital key app let me in without having to ring a doorbell or wait to be buzzed. The wi-fi didn't work ij my room which was at the far end of the...More

Thank Steve M
Response from John-HiltonHelp, on behalf of management at Hilton Garden Inn Richmond InnsbrookResponded 1 week ago

Dear swvalaw, We appreciate your feedback regarding our wireless internet service. We apologize that it did not work during your stay. We’re actively addressing this issue and hope to have full coverage and better speeds in the near future. We hope you will consider staying...More

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Most Booked Properties in Glen Allen, VA
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Center with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
$107 - $228 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$107 - $228 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (45)
Room & Suite (50)
Dining (9)
Pool & Beach (6)
Business Center & Event Rooms (8)
Questions & Answers
Ask a question
badgerfansx3
July 16, 2017|
AnswerShow all 5 answers
Response from LadyEll | Reviewed this property |
I had a car You may need to call them for that answer.
0
Votes
Cora C
August 18, 2015|
AnswerShow all 2 answers
Response from Carter M | Property representative |
Cora, Thank you for reaching out. The windows do open about 4 inches but have a safety bare that does not allow it to go further. The window is about 4 feet tall and opens from top to bottom. I hope this helps and please let... More
0
Votes
Cathy B
June 25, 2014|
AnswerShow all 2 answers
Response from Sara D | Property representative |
Unfortunately the hotel does not currently offer any shuttle services. The airport does have several rental car agencies as well as taxi services available.
0
Votes
Room Tips
"They have 10 suites... awesome if you can get one."
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"We like the rooms furthest from the elevator. Corner room was excellent."
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"For a non-driver, walks to the Starbucks was pleasant; any further you should Uber."
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"I was in a suite for two days which I do prefer"
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