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SpringHill Suites Richmond Virginia Center

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SpringHill Suites Richmond Virginia Center
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226 Reviews from our TripAdvisor Community

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Showing 226: English reviews
Kissimmee, Florida
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stopped here on our way from FL to NY for one night. The hotel is adequate for one's needs, but finding the hotel due to road construction was a pain, especially at night. We had to drive through a residential area to get to it. The hotel could benefit from a refresher of its soft goods. The bedspread was... More 

Helpful?
1 Thank M B
Josh H, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear M B, Thank you for choosing Springhill Suites Richmond Virginia Center. I apologize about the nearby construction. While there is a detour to enter the hotel, I am excited to announce that our main road should reopened within a month's time! In addition soon a Starbuck and multiple food places will then be within walking distance as well. Furthermore,... More 

Nassau New York
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was clean except for a dead mosquito and some chocolate on the arm of the sofa. The bed was soft and I found it hard to sleep. The bathrooms need an update. The tub was slow to drain so you showered in a pool of water. The tub sunk in the middle so there was always water in... More 

Helpful?
Thank mj5sons
Josh H, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear mj5sons, Thank you for choosing the Springhill Suites Richmond Virginia Center. I apologize for the issues during your stay. I have had a conversation with my staff to alert them that these issues are unacceptable. Please note that I have high standards and the issues you have described will be remedied. I hope that you will be willing to... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Booked a room here at the end of the summer to treat the kiddies. Location was good for local activities. 10 minutes from Kings Dominion. Rooms were a nice size and breakfast was good daily. Nice price for three nights. Good value. Would stay here again.

Helpful?
Thank Andra F
Josh H, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear Andra F, It was a pleasure to host your stay at Springhill Suites Richmond Virginia Center. We are glad you enjoyed your stay and hope to see you again soon. More 

Virginia
Level Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I usually have very little complaints when it comes to Marriott brands. But this hotel seemed to make the exception. The hotel is located right beside the main road, but I had to take 5 turns through a neighborhood just to get to the parking lot. The lot is small and cramped, but very nicely landscaped. The entry was nice,... More 

Helpful?
1 Thank Emily S
Josh H, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear Emily S, Thank you for choosing Springhill Suites Richmond Virginia Center. It was a please to host your stay. In addition you provide some really good feedback. The staff is constantly working to both improve the quality of service that we provide while also updating the amenities as well. We hope that you will choose to stay here on... More 

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

Stayed one night while in town for business. I thought the staff were very polite and accommodating, I had many issues with my first room. The a/c was set to 76, I thought there was a smell after I adjusted the temperature. The carpets looked well vacuumed but no effort made to treat or hide the MANY stains. The bed... More 

Helpful?
Thank Abbey B
Josh H, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear Abbey B, Thank you for choosing Springhill Suites Richmond Virginia Center. It was a please to host your stay.Thank you for the feedback you provided about your stay. Cleanliness issue are a major concern and the notation your described will be provided to the staff to make sure these are isolated incidents. Please note that the staff is constantly... More 

Bethesda, Maryland
Level Contributor
106 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel is worn and dated. But seemed fairly clean and the staff is working hard. I only stayed one night and would probably not pick this hotel again unless it was refreshed. I don't want to stay in a hotel that looks like this.

Helpful?
Thank ajt4
Josh H, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear ajt4, Thank you for choosing Springhill Suites Richmond Virginia Center. In addition, thank you for the constructive feedback. Please not that the staff is working diligently to both improve the furnishings and decor to improve guest satisfaction. In lieu of your recent stay we hope that you will choose to stay here on your next venture to Richmond with... More 

Las Vegas
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The service here wasn't necessary unfriendly, but it was far from warm and welcoming. When we checked in and got to our room, the floor was wet as if it had just been shampooed. We didn't complain because this was just a stopover and didn't want the hassle of moving rooms. I walked around in my socks for just a... More 

Helpful?
Thank DavidBLasVegas
Josh H, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear DavidBLasVegas, Thank you for taking the time to complete provide feedback in regards to your recent stay at the SpringHill Suites Richmond Virginia Center. I'm sorry to here about the challenges during your stay. Please note that we are taking your feed back to heart and we are working hard to improve the guest experience everyday. Your notes of... More 

USA
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is just average. I had two rooms on the first floor and it smells like they had a flood. The carpet was ripped and had black stains (room 103&105). The lobby is nice, but the rooms need to catch up to the lobby. Breakfast was ok, my family missed the waffle maker that most Marriott's have. We paid... More 

Helpful?
Thank tamcorre
Josh H, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear tamcorre, Thank you for taking the time to complete provide feedback in regards to your recent stay at the SpringHill Suites Richmond Virginia Center. I'm sorry to here that your experience was only average. While some hotels settle for average we are looking to exceed and over achieve. Please note that we are taking your feed back to heart... More 

Frederick, Maryland
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The check-in and check-out were exceptional as Khadeeja was very efficient and friendly. She even hand printed the welcome cards in gift packages for platinum level guests, a very nice touch.The room was very comfortable, though the carpet is a bit worn. Even though our room faced Route 1, there was minimal noise from the traffic. The staff are all... More 

Helpful?
Thank Bob G
Forest, Virginia
Level Contributor
143 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed August 19, 2016 via mobile

The first time I stayed at this property back in 2012, my only complaint at the time was lack of wifi in the rooms. I was informed via my original TA review that it was coming so I returned and have stayed here many times since then. My last couple of visits, I have noticed a lot carpet stains in... More 

Helpful?
Thank GRofVA
Management response:

Dear GRofVA, Thank you for choosing Springhill Suites Richmond Virginia Center. You brought up some good points in your review. Please note that we are improving cleanliness and room amenities. In addition you will be pleased to know that our detour should be remedied by the end of next month. With that being said our guest will have the great... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
GreenPartner Learn More
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The lobby has been re-imagined that will allow you to discover a different kind of style and space. Located in suburban Glen Allen and just minutes to the West End business district, this incredible hotel puts you at the doorstep of everything Richmond has to offer. You'll find fresh, airy public spaces that will provide new areas for down time or time to meet up. Find what you need to stay on track utilizing the lobby computer and printer while the free Wi-Fi helps you stay connected. Start your day with our free hot breakfast and come home to our revived guest suites that give you more flexibility for your stay. ... more   less 

Additional Information about SpringHill Suites Richmond Virginia Center

Address: 9701 Brook Rd, Glen Allen, VA 23059-4580
Location: United States > Virginia > Glen Allen
Price Range: $106 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Richmond Virginia Center 3*
Number of rooms: 136
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Also Known As:
Springhill Suites Richmond Virginia Hotel Glen Allen
Springhill Suites Glen Allen
Glen Allen Springhill Suites
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