We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Richmond Marriott Short Pump

Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
4240 Dominion Boulevard, Glen Allen, VA 23060 (Formerly Richmond Marriott West)
Special Offer
Member Rates
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
Best prices for:1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Richmond Marriott Short Pump
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

77 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 77: English reviews
Fairfield, Connecticut
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Beautiful new rooms. Loved the moveable table so you can work at the mini-sofa or the bed, or the big desk. Finally a great shower at a Marriott with a handheld shower and decent showerheads. (fortunately no leaks like another recent review) Platform bed was very comfortable. Restaurant was good for a late supper. Front desk person was great.

Helpful?
1 Thank Traveling1Dave
Detroit, Michigan
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I'm a Marriott loyalist, but boy, was I impressed when I stayed at the Marriott Short Pump for a quick business conference last week. I stayed in one of the new "Stay Well" rooms, and I felt so realized going to bed and waking up every morning. The gym is located right behind the restaurant (really nice, and next to... More 

Helpful?
1 Thank Kevin L
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was a pleasure to welcome you for your recent stay in Short Pump. We are thrilled to read you enjoyed our hotel updates and had the opportunity to experience many of our services including one of our Stay Well rooms. With a variety of in-room amenities to ensure your stay is relaxing, you awake refreshed and energized, our Stay... More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Really nice hotel with modern rooms, big TV. Beware the showers are poorly designed and leak onto the bathroom floor. Also, their breakfast buffet is $14 per person. The place is really nice, and I highly recommend it.

Helpful?
Thank Brad L
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you for your review. While we are happy to read you were able to enjoy your visit, we do regret any inconvenience you may have experienced. Our team is always available to assist with any concerns and we regret we did not have the chance to address your feedback, when it mattered the most. I will share your comments... More 

Sunfish Lake
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

This is the most modern Marriott if the three I've stayed in this week. It is clean & elegant. The large work desk surface was especially appreciated. Staff were helpful & friendly. Live music in the lobby (part of a summer series on Thursdays) provided a unlicensed ambience in the adjacent restaurant.

Helpful?
Thank Bonnie H
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Your loyalty to the Marriott Brand of hotels is appreciated. I am happy to read you were able to enjoy your stay with us and found our recent upgrades were perfect for your visit. Our guests can enjoy a variety of on-site amenities, including weekly entertainment and I am glad you had the chance to experience our Thursday evening live... More 

Richmond, Virginia
1 review
4 of 5 stars Reviewed 5 days ago NEW

This hotel is excellent. Only thing they can improve on is the concierge lounge. As a loyal member it is really annoying to expect a place where you can go relax and do work when there are 15-20 kids from sports teams running around grabbing all the refreshments and especially during breakfast when there is nothing to eat! It seems... More 

Helpful?
Thank drinternal
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you for taking the time to share your feedback. Your kind remarks regarding our team are appreciated. We value all of our guest feedback and we appreciate you bringing your concerns to our attention. Your comments will be shared with our team so we can ensure all of our guests continue to enjoy their time here. We regret any... More 

Houston, Texas
Level Contributor
398 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Check in was busy. Wedding weekend so the whole hotel was busy. Service lack trash in the halls. The hotel parking lot was packed. The room was trendy, just didn't like that the bathroom door was a glass sliding door that if you closed it you could still see in an angle. The shower door also didn't close all the... More 

Helpful?
1 Thank Ann M
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you for taking the time to share your recent stay at the Richmond Marriott Short Pump. Please accept our apologies if you encountered any inconveniences while with us. We certainly appreciate your feedback regarding our bathroom doors! All feedback, positive or otherwise, is strongly encouraged, as it allows us to make the necessary improvements to ensure a better guest... More 

Savage, Maryland, United States
Level Contributor
85 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This Marriott has been renovated and it is Marvelous!! The fragrances when you first enter to the Friendly staff is welcoming. The rooms are nice, clean and spacious. The decor throughout the entire hotel is beautiful. Great location. Plenty to do in the Short Pump area.

Helpful?
Thank ArtofHair T
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

We are honored to read that you consider us the best hotel in Short Pump. We cannot thank you enough for your wonderful comments regarding your experiences and we thank you for sharing your pictures with us. We're glad you had a great time here and we look forward to welcoming you back to the Richmond Marriott Short Pump again... More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel has recently been remodeled, and it looks great. But I returned to this hotel because of the staff and the customer service. Friendly staff with an attitude towards pleasing guests and taking care of their needs. The rooms are also spacious and comfortable. Very close by is a wonderful park with all sorts of statues and paths; this... More 

Helpful?
Thank Angus C
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was our pleasure to welcome you back. Thank you for your kind remarks and continued loyalty. Our team strives to provide all of our guests with exceptional customer service and it is great to read you experienced that first hand. I look forward to sharing your kind comments with our team. We look forward to your next stay at... More 

Washington DC, District of Columbia
Level Contributor
124 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for the first time since they renovated last year. Very impressed with the improvements. Have stayed here in the past ever since the hotel opened, however, have been staying at the Hilton at the mall over this location for the last several years. After hearing of the renovations, decided to give it a shot and we were... More 

Helpful?
Thank Rob_Gillis
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was great to welcome you back! We are happy to read you decided to stay with us again and we are glad you were able to enjoy a variety of the updates we made throughout our property. Thank you for sharing your feedback regarding your accommodations. We appreciate all of our guests' comments as it helps us to continue... More 

Taneytown, MD
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've stayed at this hotel several times. Every time it is exceptional. But I gotta take the time to write another review after the recent power outage that happened in Richmond after bad storm. Even with chaos happening all around them, no power and hundreds of lacrosse players in town for an event making the hotel sold out - these... More 

Helpful?
Thank lfurbay
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

We cannot thank you enough for your lovely review. It was our pleasure to welcome you back and we truly appreciate your loyalty. We are thrilled to know that despite power outage during the severe weather we faced you still experienced the high level of service you expected from our team. Our staff takes pride in their attention to detail... More 

Questions? Get answers from hotel staff and past guests. Ask a question

118 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (78)
Viewed
Room/Suite (14)
Viewed
Bathroom (5)
Viewed
View from Room (1)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (15)
Viewed
Other (42)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (40)
Viewed
Hotel & Grounds (10)
Viewed
Business Center/Function Rooms (1)
Viewed
Pool/Beach Area (1)
Viewed
Room/Suite (13)
Viewed
Dining (6)
Viewed
Bathroom (1)
Viewed
Other (8)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Glen Allen
0.2 mi away
Hilton Garden Inn Richmond Innsbrook
0.4 mi away
Hampton Inn Richmond-West
Hampton Inn Richmond-West
#1 of 22 in Glen Allen
4.5 of 5 stars 551 reviews
2.3 mi away
Hilton Richmond Hotel & Spa / Short Pump
Show Prices
Show Prices
Show Prices
1.8 mi away
HYATT House Richmond-West
HYATT House Richmond-West
#5 of 88 in Richmond
4.5 of 5 stars 528 reviews
0.6 mi away
Candlewood Suites Richmond West End Short Pump
0.2 mi away
Hyatt Place Richmond/Innsbrook
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Richmond Marriott Short Pump is located in the Innsbrook office park, just minutes from Short Pump Mall. The hotel features a classy lobby bar, eclectic restaurant, more than 6000 square feet of meeting space and the fantastic service you have come to expect from Marriott. Innsbrook has beautiful landscaping and jogging trails that wind around the park's lakes. Nearby businesses include Capital One, Markel, Wachovia, Philip Morris, Genworth, PFG Food Group, CarMax and Circuit City. ... more   less 

Additional Information about Richmond Marriott Short Pump

Address: 4240 Dominion Boulevard, Glen Allen, VA 23060 (Formerly Richmond Marriott West)
Location: United States > Virginia > Glen Allen
Price Range: $125 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Richmond Marriott Short Pump 3*
Number of rooms: 234
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Marriott, Hotwire, Odigeo, Travelocity and Orbitz so you can book your Richmond Marriott Short Pump reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Richmond Marriott West Hotel Glen Allen
Marriott Hotel Glen Allen
Marriott Glen Allen
Glen Allen Marriott
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay