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Richmond Marriott Short Pump

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87 Reviews from our TripAdvisor Community

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Showing 87: English reviews
Marietta, Georgia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The hotel is in the Glen Allen/Short Pump area of Richmond. The key to this area is a lot of shopping and restaurants as the hotel is close to Broad St and the highway. The hotel is updated with a modern style. The rooms are not all the same. There were only two drawers in our room which we had... More 

Helpful?
Thank NJGAWiggins
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was great to welcome you! Located in Glen Allen and just minutes from the center of Short Pump, we are delighted to read that you enjoyed our location. You are correct, we do offer a variety of room types. Based on your preferences, our team members can assist with placing you in a room that best meets your needs.... More 

Conshohocken, Pennsylvania
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I arrived for a work event the night before the staff was very accomadating. However, when I got to my room there were a few things out of place. I called and recieved prompt maintenance service, but as time went along things seem to be still out of sorts. I contacted the front office manager (Seden Atasoy) who was very... More 

Helpful?
Thank JJ1088
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I look forward to sharing your kind remarks with our team as we continually strive to provide all of our guests with an excellent experience. We appreciate you reaching out to us so we could work together to address... More 

Lafayette, Indiana
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great property! Brittany at the front desk is the nicest and most helpful Marriott employee I have ever met! I am a gold member and stay at tons of these properties so I get a lot of exposure to Marriott employees...everyone here is great, but Brittany really represents what Marriott should strive for. Stephanie in the club... More 

Helpful?
Thank PurdueGirl1127
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

We could not thank you enough for your wonderful review. I am delighted to read that our team has continued to ensure each visit with us exceeds your expectations. I will share your comments, especially our team members you have mentioned by name. Our entire staff strives to provide our guests with an exceptional experience and I am happy to... More 

Dublin, Ohio
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was sold out, and our 2 Queen reserved room turned in to a King. The hotel made it work by having roll-aways for the kids. We were cramped but the hotel was clean, well-maintained and even with a ton of sports teams -- the room was quiet for sleep.

Helpful?
Thank DublinKatie317
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you for taking the time to reach out and let us know how much you enjoyed your time with us. While we truly regret any inconveniences, we are happy that we could provide you with the perfect accommodations to ensure a quiet and comfortable stay with us. It would be our pleasure to welcome you back to the Richmond... More 

Va Beach
Level Contributor
134 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I hadn't been here for years, and was pleasantly surprised to see the updates. Check in was quick, bed was SOOOO comfy, and the bathroom was clean and nice. I only have 2 gripes- got elevators, and poor service for food. Oh, and the tables they placed us at to eat were not very comfortable, especially for a tall person,... More 

Helpful?
Thank deanvt89
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

We are happy that we had the opportunity to welcome you back after all these years! Thank you for sharing your impressions of your recent stay at the Richmond Marriott Short Pump, as we are happy that we could impress you with our comfortable accommodations and the improvements that we’ve made since your last visit. We do regret if our... More 

San Antonio, Texas, United States
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Although my stays at this hotel where business related the hotel is fantastic for business and family stays. It is clean and always smells incredible. The staff is ultra friendly especially the concierge lunge and front desk staff. I highly recommend this hotel.

Helpful?
Thank Kyle M
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It always makes us smile when we read such kind remarks regarding our friendly and attentive customer service. Thank you for sharing your compliments regarding your recent stay with us at the Richmond Marriott Short Pump. It would be a pleasure to welcome you back! More 

Ellicott City, Maryland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent a night here this week on our way home from Hilton Head. As Rewards Members we stay at Marriott properties often. The hotel looks like it has been recently renovated. It is very pretty and modern and our room had nice finishes. The gentlemen at the front desk was very friendly and check in was quick and easy... More 

Helpful?
Thank hermodsson
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you for your review. You are correct, we did recently finish a complete hotel renovation and we are delighted you liked them. While we are happy to read our team was able to ensure your arrival was quick and easy, we do regret we missed the mark on ensuring your complete satisfaction. We regret we were not made aware... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

While visiting Richmond my partner did I booked a room for our weekend stay in the area. The rooms are beautiful we stayed in one of their rooms that featured special lighting, air filtration, bedding and aromatic and therapeutic amenities our rate also included access to the lounge with a full breakfast included. The staff was very polite and accommodating... More 

Helpful?
1 Thank Josh20500
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was wonderful to welcome you. I am delighted to read you enjoyed one of our StayWell rooms featuring special lighting and amenities to help our guests relax and unwind. Thank you for your kind remarks regarding our team and your experience at the Richmond Marriott Short Pump. It was our pleasure to have had you here and we look... More 

Parkersburg, West Virginia
Level Contributor
236 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
5 of 5 stars Reviewed 4 weeks ago

we are marriott reward members and boy, did we get it right w/this one!...from check in to check out, we could not have been more pleased!...location was safe, plenty of free parking and a perfect distance from richmond...every staff we encountered were friendly, polite and professional...we were on the top floor in a 2 room suite...stunning!...room was clean and comfy,... More 

Helpful?
1 Thank mjpk25
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was our pleasure to welcome you and we truly appreciate your loyalty to the Marriott brand of hotels. Our team strives to provide our guests with an exceptional experience and I am delighted to read your stay exceeded your expectations. Our guests have a variety of room types and amenities while here and we cannot thank you enough for... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Elevators and lobby had no a/c, it took at least ten minutes to check in, then when I go to my room there are two people already in my room. I was so freaked out. I had them change my key three times to make sure no one had the same key. I really didn't like the way the bathroom... More 

Helpful?
Thank DeHaven1217
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you for your review. We regret that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. It is our hope to welcome you back in the future, so that we can provide a better experience. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Richmond Marriott Short Pump is located in the Innsbrook office park, just minutes from Short Pump Mall. The hotel features a classy lobby bar, eclectic restaurant, more than 6000 square feet of meeting space and the fantastic service you have come to expect from Marriott. Innsbrook has beautiful landscaping and jogging trails that wind around the park's lakes. Nearby businesses include Capital One, Markel, Wachovia, Philip Morris, Genworth, PFG Food Group, CarMax and Circuit City. ... more   less 

Additional Information about Richmond Marriott Short Pump

Address: 4240 Dominion Blvd, Glen Allen, VA 23060-3391 (Formerly Richmond Marriott West)
Location: United States > Virginia > Glen Allen
Price Range: $122 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Richmond Marriott Short Pump 3*
Number of rooms: 234
Reservation Options:
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Also Known As:
Richmond Marriott West Hotel Glen Allen
Marriott Hotel Glen Allen
Marriott Glen Allen
Glen Allen Marriott
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