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    Extended Stay America - Richmond - West End - I-64

    10961 W Broad St, Glen Allen, VA 23060-5935
    +1 877-432-9997
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    2/4/2018 2/5/2018
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    $66
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    Traveler (18)
    Room & Suite (15)
    Dining (1)
    Overview
    • Excellent41%
    • Very good13%
    • Average11%
    • Poor13%
    • Terrible22%
    Travelers talk about
    Free Parking
    Non-Smoking Hotel
    Suites
    Kitchenette
    Pets Allowed
    Wheelchair access
    Tennis Court
    Self-Serve Laundry
    Breakfast included
    2.5 Star Hotel
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    Rooms
    Feb 4Feb 5
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    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (110)
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    1 - 5 of 109 reviews

    Reviewed 1 week ago

    My stay was good. I was there only one night, but will be returning. Front desk staff was very friendly and room was comfortable. It was very cold outside, but room was very warm and comfortable. The only problem I had was that I had...More

    Review collected in partnership with Extended Stay
    Thank scubadiver_5357
    Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 1 week ago

    Thank you for being our guest at Extended Stay America. We are thrilled to know you were comfortable here and were impressed with the service provided by our Front Desk staff. We will be sure to share your compliments with our entire team for a...More

    Hotel's Favorite
    Reviewed 3 weeks ago

    We were doing a quick overnight and the hotel met our needs both in price and in location. The front desk staff was very nice. Had a lot of duties to perform overnight and still had a smile. Would recommend some help in the overnight...More

    Review collected in partnership with Extended Stay
    Thank Reisha B
    Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 3 weeks ago

    Reisha, thank you for reviewing your stay at Extended Stay America. We are thrilled to know our location was ideal for your needs and that you were impressed with the attentive service provided by our staff. Thanks again for recommending us as a great value,...More

    Reviewed 4 weeks ago

    Room: The rooms are minimally furnished with older furniture however it was hospital clean. Location: Only 5 min. away from Short Pump Mall. Amenities: Bare essentials. When I arrived at the hotel I must say I felt a little disappointed that my company had booked...More

    Thank lankeymaris
    Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 4 weeks ago

    Thanks for the awesome feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. Thanks once more for your business, and we look forward to having you as our guest again in...More

    Reviewed August 22, 2017

    Had to switch rooms when we arrived because smoke detector kept going off and refrigerator was iced up and leaking. Got to room #2 and it smelled very musty. The room looked dated and the walls were chipped and cracking. Every morning my wife was...More

    Thank ironmann1013
    Response from 00esa, General Manager at Extended Stay America - Richmond - West End - I-64Responded August 22, 2017

    Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value, and we will use it as a training tool to...More

    Reviewed August 17, 2017

    While the room appeared clean and the parking was adequate, the customer service severely lacked. If you are staying for a quick overnight, this may be a good fit. We were there two nights and I will not return. The pillows on the bed were...More

    Thank Tiffanie L
    Response from 00esa, General Manager at Extended Stay America - Richmond - West End - I-64Responded August 17, 2017

    Tiffanie, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking...More

    About
    Amenities
    • Top amenities
    • Free Parking
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Tennis Court
    Details
    • Price range
    • $70 - $89 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 141
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, getaroom.com, Priceline, Cancelon and TripOnline SA so you can book your Extended Stay America - Richmond - West End - I-64 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Virginia >
    • Glen Allen
    • Also Known As
    • Homestead Studio Suites Richmond / Innsbrook Hotel Glen Allen ,
    • Homestead Richmond Innsbrook
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    Traveler (18)
    Room & Suite (15)
    Dining (1)
    Hotel & Grounds (11)
    Bathroom (6)
    Family and Play Areas (1)
    Nearby
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    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "Bring your own hairdryer - the ones in the room are old fashioned"
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    "Do not stay here"
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    "I recommend to Skip It"
    Read review
    "make sure you stay on the top floor room and on the end to avoid the noise the walls are paper thin you can..."
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