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    Extended Stay America - Richmond - West End - I-64

    10961 W Broad St, Glen Allen, VA 23060-5935
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    7/30/2017 7/31/2017
    $81
    $81
    $81
    Traveler (16)
    Room & Suite (15)
    Dining (1)
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    Overview
    • Excellent40%
    • Very good14%
    • Average12%
    • Poor11%
    • Terrible23%
    Travelers talk about
    Free Parking
    Non-Smoking Hotel
    Suites
    Kitchenette
    Pets Allowed
    Wheelchair access
    Self-Serve Laundry
    Breakfast included
    2.5 Star Hotel
    All hotel details
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    Best Western Plus Glen Allen Inn
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    #10 of 23 hotels in Glen Allen
     
    Comfort Suites Glen Allen
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    Hampton Inn Richmond-West
    702 reviews
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    Candlewood Suites Richmond West End Short Pump
    140 reviews
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    Rooms
    Jul 30Jul 31
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (102)
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    1 - 5 of 101 reviews

    Reviewed 3 days ago

    My credit card was overcharged multiple times, people would stay up all night, outside drinking beer, which is fine, but throw away your broken bottles, caps, and chicken wing bones. If you just need a place to stay overnight or two, it's fine, but not...More

    Review collected in partnership with Extended Stay
    Thank Blake B
    Response from 00esa, General Manager at Extended Stay America - Richmond - West End - I-64Responded 2 days ago

    Blake, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered and the inconvenience they caused. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you...More

    Hotel's Favorite
    Reviewed April 5, 2017 via mobile

    Last minute change in my travel schedule left my BF and me in need of one night's lodging. Found this on a third party website. The rate and location were excellent. I arrived an hour early to check us in and was told the computer...More

    Thank RBerkowitz
    Response from Manager_11525, Manager at Extended Stay America - Richmond - West End - I-64Responded May 11, 2017

    We appreciate you taking the time to share your experience and for choosing to stay with us. It is great to see you valued our affordable rates for accommodations, our convenient location, and your comfortable room. Thank you again for sharing your experience with us....More

    Reviewed 1 week ago via mobile

    This was beyond disappointing. After pre-paying for our hotel stay and driving over 5 hours, we received a phone call from Extended Stay stating that they could not accommodate our family due to overbooking at the hotel. We were transferred to a nother Extended Stay...More

    Thank MADESQ2
    Response from 00esa, General Manager at Extended Stay America - Richmond - West End - I-64Responded 1 week ago

    Let me start with an apology for the multiple mishaps you encountered when selecting our brand for your accommodations in the Richmond area. This is not a typical experience, and we can certainly understand your frustration and disappointment based on your comments. It is uncertain...More

    Reviewed 2 weeks ago

    nice place to stay , the staff is easy to get along with and very professional, i would recommend for my associates. they worked hard to get the accommodations i needed and the room i preferred. the location is also great with shopping and dining...More

    Review collected in partnership with Extended Stay
    Thank P4166PXtomc
    Response from 00esa, General Manager at Extended Stay America - Richmond - West End - I-64Responded 2 weeks ago

    Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Richmond - West End - I-64. It is great to read that you were impressed with our courteous associates and convenient location which was...More

    Reviewed 2 weeks ago

    Unclean rooms. Used bed sheets and pillow covers. Floor was dirty as well. Bathrooms we're not thoroughly cleaned. Shoddy housekeeping!. I should have gone to Marriott for few dollars more down the street. I will do that next timeMore

    Review collected in partnership with Extended Stay
    Thank DisappointedTR
    Response from 00esa, General Manager at Extended Stay America - Richmond - West End - I-64Responded 2 weeks ago

    Thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you...More

    Best Western Plus Glen Allen Inn
    294 reviews
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    Comfort Suites Glen Allen
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    Hampton Inn Richmond-West
    702 reviews
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    Candlewood Suites Richmond West End Short Pump
    140 reviews
    #9 of 23 hotels in Glen Allen
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    Details
    • Price range
    • $77 - $106 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 141
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Priceline, Extended Stay, Expedia, Travelocity, Hotels.com, Hotwire, TripOnline SA, Cheap Tickets and Cancelon so you can book your Extended Stay America - Richmond - West End - I-64 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Virginia >
    • Glen Allen
    • Also Known As
    • Homestead Studio Suites Richmond / Innsbrook Hotel Glen Allen ,
    • Homestead Richmond Innsbrook
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    Traveler (16)
    Room & Suite (15)
    Dining (1)
    Hotel & Grounds (9)
    Bathroom (6)
    Family and Play Areas (1)
    Nearby
    Sponsored by:
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    .87 miles away
     
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    .36 miles away
     
    Best Western Plus Glen Allen Inn
    294 reviews
    6.93 miles away
     
    Comfort Suites Glen Allen
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    7.72 miles away
     
    Nearby Restaurants
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    .29 miles away
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    .29 miles away
    Capital Ale House - Innsbook
    260 reviews
    .31 miles away
    Boychiks Deli
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    .31 miles away
    Nearby Attractions
    River City Escape Room
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    3.14 miles away
    Room Escape USA
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    .99 miles away
    Tom Leonard's Farmer's Market
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    .92 miles away
    Children's Museum of Richmond - Short Pump
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    .93 miles away
    Questions & Answers
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    Room Tips
    "make sure you stay on the top floor room and on the end to avoid the noise the walls are paper thin you can..."
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    "do NOT go here"
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    "Be prepared to be disappointed and/or grossed out."
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    "Mine was on the 2nd floor."
    Read review
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