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    Extended Stay America - Richmond - West End - I-64

    10961 W Broad St, Glen Allen, VA 23060-5935
    +1 877-432-9997
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    11/26/2017 11/27/2017
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    $66
    $66
    $66
    Traveler (18)
    Room & Suite (15)
    Dining (1)
    Country Inn & Suites By Carlson, Richmond West at I-64
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    Overview
    • Excellent37%
    • Very good14%
    • Average12%
    • Poor14%
    • Terrible23%
    Travelers talk about
    Free Parking
    Non-Smoking Hotel
    Suites
    Kitchenette
    Pets Allowed
    Wheelchair access
    Tennis Court
    Self-Serve Laundry
    Breakfast included
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Richmond - West End - I-64
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    Rooms
    Nov 26Nov 27
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (107)
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    1 - 5 of 106 reviews

    Reviewed August 22, 2017

    Had to switch rooms when we arrived because smoke detector kept going off and refrigerator was iced up and leaking. Got to room #2 and it smelled very musty. The room looked dated and the walls were chipped and cracking. Every morning my wife was...More

    Thank ironmann1013
    Response from 00esa, General Manager at Extended Stay America - Richmond - West End - I-64Responded August 22, 2017

    Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value, and we will use it as a training tool to...More

    Hotel's Favorite
    Reviewed April 5, 2017 via mobile

    Last minute change in my travel schedule left my BF and me in need of one night's lodging. Found this on a third party website. The rate and location were excellent. I arrived an hour early to check us in and was told the computer...More

    Thank RBerkowitz
    Response from Manager_11525, Manager at Extended Stay America - Richmond - West End - I-64Responded May 11, 2017

    We appreciate you taking the time to share your experience and for choosing to stay with us. It is great to see you valued our affordable rates for accommodations, our convenient location, and your comfortable room. Thank you again for sharing your experience with us....More

    Reviewed August 17, 2017

    While the room appeared clean and the parking was adequate, the customer service severely lacked. If you are staying for a quick overnight, this may be a good fit. We were there two nights and I will not return. The pillows on the bed were...More

    Thank Tiffanie L
    Response from 00esa, General Manager at Extended Stay America - Richmond - West End - I-64Responded August 17, 2017

    Tiffanie, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking...More

    Reviewed August 15, 2017 via mobile

    I stayed at this hotel for 4 weeks in three different rooms checking out for the first and last weekend. The first room had a bad door and i was told to slam the door to close it, they should have just fixed the door...More

    Thank witz6531
    Response from 00esa, General Manager at Extended Stay America - Richmond - West End - I-64Responded August 16, 2017

    Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

    Reviewed August 11, 2017

    The room was smelling of cigarette smoke. The floors were so dirty never vacuumed or shampooed. If you waked on the floors your feet would stick to the floor. I was not supplied with pots, glasses, forks "not that I would drink out of them...More

    Review collected in partnership with Extended Stay
    Thank danielrd2017
    Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 5 weeks ago

    Thank you for your review. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. The cleanliness and the condition you describe...More

    Country Inn & Suites By Carlson, Richmond West at I-64
    623 reviews
    #24 of 82 hotels in Richmond
    3.5 mi
     
    Hilton Richmond Hotel & Spa / Short Pump
    1,125 reviews
    #2 of 82 hotels in Richmond
    2.5 mi
     
    Hampton Inn & Suites Richmond/Glenside
    768 reviews
    #4 of 82 hotels in Richmond
    4.6 mi
     
    Hampton Inn Richmond-West
    743 reviews
    #1 of 23 hotels in Glen Allen
    0.3 mi
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Tennis Court
    Details
    • Price range
    • $70 - $87 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 141
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Booking.com, Hotels.com, Priceline, TripOnline SA, Cancelon and Hotwire so you can book your Extended Stay America - Richmond - West End - I-64 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Virginia >
    • Glen Allen
    • Also Known As
    • Homestead Studio Suites Richmond / Innsbrook Hotel Glen Allen ,
    • Homestead Richmond Innsbrook
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    Traveler (18)
    Room & Suite (15)
    Dining (1)
    Hotel & Grounds (11)
    Bathroom (6)
    Family and Play Areas (1)
    Nearby
    Sponsored by:
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    623 reviews
    3.52 miles away
     
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    Hampton Inn & Suites Richmond/Glenside
    768 reviews
    4.58 miles away
     
    Hilton Richmond Hotel & Spa / Short Pump
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    2.48 miles away
     
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    Questions & Answers
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    Room Tips
    "Do not stay here"
    Read review
    "I recommend to Skip It"
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    "make sure you stay on the top floor room and on the end to avoid the noise the walls are paper thin you can..."
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    "do NOT go here"
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