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Extended Stay America - Richmond - West End - I-64

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Extended Stay America - Richmond - West End - I-64
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86 Reviews from our TripAdvisor Community

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Showing 85: English reviews
1 review
4 of 5 stars Reviewed 2 weeks ago

Quick check in and nice people. The room was the right size for one person and all the areas of the room were clean and accommodating. The location was very good, shopping and restaurants in walking distance.

Helpful?
Thank Debbie G
Salem, New York
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

My wife, mother-in-law, and I stayed here while visiting family. At first, we ended up going to another of this hotel chain's locations just down the street from this site and were pleasantly informed that we had the right chain but wrong location; the clerk then gave me directions to proper location of this site. Would definitely stay here again.

Helpful?
Thank Robert E
Manager_11525, Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

Thank you for sharing your experience. I am thrilled to see you and your family had a great stay and that you were able to be assisted accurately by our other hotel. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Fayetteville, North Carolina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 4, 2016

i will start out with the good, as there is so little of it. the room was clean, i mean spotless clean... i went through both of them with a fine tooth comb, used a light and everything, under beds, through the closets, and drawers, checked fridge, walls and bathroom.. i checked it all!!! the check in person was Adil... More 

Helpful?
1 Thank prncss_4_life
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 24, 2016

There's a really sweet female in the office on weekends, but the rest of the staff are affable, but completely useless. I complained for a week about my shower barely working (rumbling and pipes shaking), little pressure, barely usable and got nothing but lip service. Someone would be there tomorrow, etc. No in-house maintenance staff??? Also, Wifi was constantly up... More 

Helpful?
1 Thank James C
Wisconsin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed June 15, 2016

I wish I was able to take pictures of the disgusting hotel room I was in. Bed sheets were dirty, bathroom was filthy and had a Vomit-Inducing odor. The WHOLE ROOM looked like it wasn't cleaned in a while. Almost ruined my family's vacation, had to relocate to another hotel. AVOID, AVOID, AVOID!

Helpful?
4 Thank Taylor S
Herndon, VA
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 30, 2016

I stayed here March 2016 and found the room very clean, and cannot imagine some of the rooms people have described being even in the same building! In all, it was good for the price. Minor complaints: I am a frugal person at heart, and can appreciate simplicity, but other than the beds and furniture, the rooms are bare. Many... More 

Helpful?
Thank tbontb
Richmond, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 1, 2016

location ..very dangerous at night....only immigrants..stuff unfriendly..leak water from the bath...BREAKFAST..!!! WORST EVER.... staff friendly but moronic STAY AWAY!!!!! I can't say anything about the service you receive when paying full price, but then again, I've been traveling the world for 15 years and this is the first time this has ever happened to me. I'm placing a complaint about... More 

Helpful?
2 Thank Bob J
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that your stay was not to our company’s high standards. To prevent this from happening again, I have used your comments as a training tool to coach our entire staff to ensure that each guest has a comfortable stay.... More 

Miami Beach, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 28, 2016

I have stayed with this hotel many times and almost every time have been deeply disappointed with how I was treated. If I came in on time, the room is never available and we had to wait 30 minutes when all we wanted was a room for the night. Typically, the morning staff is nice when a woman named Latasha... More 

Helpful?
3 Thank Natasha O
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. I am grateful for the feedback you provided so we are... More 

Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 26, 2016

Very poorly managed. My elderly mother made reservations by phone and both clerks unable to confirm once we arrived. Took 30 mins to check in. Parking lot not plowed after recent snowstorm despite adjacent businesses having their lots cleared. SIDEWALK AREA IN FRONT OF ROOMS NOT CLEARED OF ICE AND NO SALT APPLIED. FRONT DESK HELP(?) SEEMED UNCONCERNED. AVOID THIS... More 

Helpful?
4 Thank Woodburn1958
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

Thank you for sharing your experience with us. I would like to start by apologizing to you for not meeting your expectations. Please know that the safety of our guests is first our first priority and I personally salt treated every walkway and sidewalk on the property. Unfortunately due to the snow accumulation in the immediate aftermath of the storm,... More 

Norfolk, Virginia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 3, 2015

Room was supposed to be non-smoking. Smelled like ash tray. Found dirty pubic covered wash cloth in shower, foot prints in shower. Terrible customer service. Incompetent hotel staff. Everything about it was just terrible. Run down room, disgusting housekeeping and sketchy guests moving about the property.

Helpful?
3 Thank Ashley F
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be retraining our entire staff to make sure we are thoroughly cleaning and inspecting rooms to our company’s high standards prior to guest... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Richmond - West End - I-64

Address: 10961 W Broad St, Glen Allen, VA 23060-5935 (Formerly Homestead Studio Suites)
Location: United States > Virginia > Glen Allen
Price Range: $66 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Richmond - West End - I-64 2*
Number of rooms: 141
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Also Known As:
Homestead Studio Suites Richmond / Innsbrook Hotel Glen Allen
Homestead Richmond Innsbrook
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