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Courtyard by Marriott Richmond North/Glen Allen

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10077 Brook Road, Glen Allen, VA 23059
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1 room 1 adult
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Courtyard by Marriott Richmond North\/Glen Allen
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137 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We always enjoy staying at Marriott Courtyards - this one was no exception! We exited I95 when the snow started and ended up staying 3 nights! The staff were all super friendly. We enjoyed using the pool, the fitness center as well as the Bistro - which we were grateful for with all the local restaurants closed due to the... More 

Helpful?
Thank Dan S
Camp Hill, Pennsylvania
Level Contributor
129 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed December 24, 2015

Rom wasn't read when we arrived. We were told 15 - 20 minutes so we went to get a quick, late lunch. Upon return 1/2 hour later room was still not ready - probably 1/2 hour or so. After telling the desk person that was not acceptable as we had to be somewhere and needed a room NOW. Manager overhead... More 

Helpful?
Thank Edd R
Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

Edd R, Thank you for providing us with feedback regarding your stay! We appreciate that you took the time out of your day to allow us a chance to coach and train our staff to better serve our guests. Please accept our apologies that your room was not ready when you arrived the first or second time. I am glad... More 

baltimore, md
Level Contributor
284 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
3 of 5 stars Reviewed December 24, 2015

Every time we stay here it is inundated with kids for soccer tournaments and other activities. We have had the staff be a little nasty with us before. There is a gentleman who works there who is very nice and kind. But the ladies behind the desk were all a little rough regarding our one year old. Not too friendly.... More 

Helpful?
Thank joeybagz312
Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

joeybagz312, Thank you for reaching out via TripAdvisor to tell us about your stay. Our hotel is frequently occupied by sports teams on the weekends and we do all that we can do ensure this does not affect our other guests. I apologize if this was not the case during your stay. I will certainly be speaking with our maintenance... More 

Hamilton, Canada
Level Contributor
148 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed December 23, 2015

Overall good stay but could be great with some attention to detail Bed and bedding very comfortable Staff ok but not very friendly Wifi did NOT work well first night but fine the second night Breakfast not included, not even coffee! but available at a charge. Hotel tub is NOT hot. Business center computer desktop browsers out of date and... More 

Helpful?
Thank HojasRojas
West Chester, Pennsylvania
Level Contributor
103 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed November 16, 2015 via mobile

We stopped here on the way home from Atlanta. We had a clean room with friendly front desk staff. Since it was late we didn't want to leave so we grabbed a bunch of stuff at the lobby bistro. The food was very good but a little expensive as were the drinks. This being said you pay for convenience but... More 

Helpful?
Thank Steve112975
Bristow, Virginia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 15, 2015 via mobile

Stayed here for weekend sports tournament. Nice room as expected for Marriott standard. Had issues with availability of room and very mediocre breakfast for price. Our room wasn't available until after 4:00 pm, which was several hours past what was promised. Also, the next morning we played our games then came back to shower and check out but keys would... More 

Helpful?
Thank Michael A
Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

Michael A, Thank you for leaving us a review! We appreciate all comments from our guests. I would like to apologize that you had a few issues during your stay. Unfortunately, our breakfast and our prices for breakfast is set by Marriott. We cannot change these items or the prices but I will certainly pass your comments along to our... More 

Staten Island, New York
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 4, 2015 via mobile

Our group rented 6 rooms for the night. We had a quick check in for us and we were impressed with the cleanliness of the rooms. The Bistro down in the lobby is a great idea. It is a combination light foods, Starbucks, bar area. A great place to relax and unwind after traveling. Also, there are plenty of restaurants... More 

Helpful?
Thank Steve G
long island, NY
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed September 28, 2015

Everyone at the front desk (and anyone i encountered) was very friendly and nice. Room was clean and ready for me when i checked in - i did use the mobile phone app to pre-check-in so maybe that helped but it was ready non the less. Nothing bad to say. did not use any of the amenities so can not... More 

Helpful?
Thank longisland_NYKleo
Huntington, New York
Level Contributor
166 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed August 25, 2015

My sisters and I stayed here on our way to Charleston, SC. The hotel was in the midst of renovations and the reception desk was in a temporary location. The hotel staff was very nice and gave us some tips on where to eat. It's near a main road with many options for dinner. It's about 20 min from Richmond.... More 

Helpful?
Thank Bonnie W
Jesse R, General Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

Ms. Bonnie W. Thank you for your response to your visit here at the Courtyard Glen Allen, VA. I'm not too sure you stayed with us because our front desk nor any part of our hotel is under renovations. We may have been doing some painting on our lobby ceiling at the time but we are not under any renovations.... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 24, 2015 via mobile

I am a little surprised by some of the poor reviews I read regarding the property. My wife and I stayed there last week when we passed through Richmond and did not experience any issues. The room was clean and the staff was friendly. We have stayed at Marriott properties all over the country and this Courtyard was up to... More 

Helpful?
1 Thank Kevin C
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