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Hyatt Place Richmond/Innsbrook

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Hyatt Place Richmond\/Innsbrook
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267 Reviews from our TripAdvisor Community

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Showing 267: English reviews
Level Contributor
99 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

At 1:30am I another hotel at which I had reservations failed to hold a room for me. The remedy, to its credit and for a customer service win, was to send me to this Hyatt Place all expense paid. Arriving at Hyatt Place, the night clerk was incredibly and awesomely gracious helpful and sensitive to my plight. He made every... More 

Helpful?
Thank Dennis F
Orlando, Florida
1 review
3 of 5 stars Reviewed 3 days ago NEW

The hotel staff was amazing, very friendly people but the hotel quality could be better. Great location, great staff, ample parking and very economically priced. However few things need attention like parking could have more lighting as hotel entrance is on the inside. There is no trash provision in the bathrooms, no vegetation options in skillet breakfast. The elevator was... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank 499sabim
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi 499sabim, Thank you for your review on Trip Advisor and kind words about our staff. I appreciate the feedback on the parking lot lights and vegetarian options for breakfast. I will follow up with our team to see what kind of options we can offer for vegetarians for breakfast. Thank you again and we hope you choose to stay... More 

Newark, New Jersey
1 review
2 of 5 stars Reviewed 4 days ago NEW

The room smelled like mildew and the carpet was soak and wet on the side where the window was because the air conditioner leaked really badly. When I checked out I told the staff about the room and she comped one night for us.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Dee783235
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Dee 783235, Thank you for taking the time to fill out a survey on Trip Advisor. I apologize that you were not able to enjoy your stay with the air conditioning issue that you had. I will follow up with our engineering team to ensure that the issue has been addressed. Thank you again and I hope you will... More 

Bradenton, Florida
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

On a road trip back from Maine I spent the night at the Hyatt Place Richmond. From check-in with impeccable service (I meant to write the name down - Morgan?) to the room itself, this was a place I wanted to settle into and just chill! The room was spacious with separated living and sleeping quarters, a wet bar and... More 

Helpful?
Thank GoingPlaces9010
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi GoingPlaces9010, Thank you for your great review and 5 out of 5 score of our Hyatt Place Richmond Innsbrook. As you mentioned, we have separate living and sleeping areas which allow our guests to stretch out and unwind. All of our rooms come equipped with a mini refrigerator, wet bar and cozy corner sectional sleep sofa. I am glad... More 

Saint Louis, Missouri
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

My family and I arrived at this hotel late at night with a reservation for a room with 2 double beds. Upon check in, we were issued keys for room 506. Just as we were about to enter our room, we heard voices on the other side of the door. So at 11 PM, we lug all of our stuff... More 

Helpful?
Thank Sean P
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Sean P, Thank you for taking the time to review our property on Trip Advisor. If you have a free moment I would like to discuss your experience in further detail. Please contact me directly at the hotel at your earliest convenience. Thank you for your time and I apologize that we did not provide you with a great... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge

Additional Information about Hyatt Place Richmond/Innsbrook

Address: 4100 Cox Rd, Glen Allen, VA 23060-3316
Location: United States > Virginia > Glen Allen
Price Range: $99 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Richmond/Innsbrook 3*
Number of rooms: 126
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hyatt Hotels Corporation, Hotels.com, Priceline, Hotwire, Expedia, Orbitz, Odigeo and Travelocity so you can book your Hyatt Place Richmond/Innsbrook reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Richmond/Innsbrook Hotel Glen Allen
Glen Allen Hyatt
Hyatt Glen Allen
Hotel Style:
#8 Business Hotel in Glen Allen
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