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My husband, our cocker spaniel and I spent a night here while in town to drop off our daughter at U Richmond. We found the staff to be very pleasant and the room was dated but clean and comfortable. We were happy to see that...More
Thank Suzanne B
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 3 weeks ago
Thank you for taking the time to provide feedback regarding your stay at Candlewood Suites. We are happy to hear that your family, including your cocker spaniel, felt comfortable. Many of our guests have found our pet-friendly environment an added bonus to the great...More
Have stayed here 5 or 6 times in the past year. Originally stayed because our infant granddaughter was undergoing serious skull surgery. We mentioned this to the front desk, as we were really "freaked out" by all of this. Have since returned 4 times, and...More
Response from CWSRichmondWest, Sales and Services Associate at Candlewood Suites Richmond West End Short PumpResponded August 14, 2017
Thank you for choosing to stay with us multiple times! We are really appreciative of the all guest that enjoy us and return! If you are willing to open up with us about personal moments in your life, this will always be noted during your...More
This is a wonderful place to stay with a great manager and staff. Would have been a 5 but they are currently undergoing a renovation which should be finished in October. They will do what is needed to make your stay great in spite of...More
Thank John M
Response from CWSRichmondWest, Sales and Service Associate at Candlewood Suites Richmond West End Short PumpResponded 4 weeks ago
Thank you for the review, we are glad you had a wonderful stay and we were accommodating to all of your needs. We are trying to make the renovation process as smooth as possible, thank you for being willing to continue being a guest. We...More
I am staying here for a week for work. My room is supposedly in a non-smoking area, but there is obviously smoking on my floor and in the hall. I have complained to no effect. The person on the front desk said "I can't do...More
Response from CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short PumpResponded July 21, 2017
Having had the pleasure of meeting you this morning I would again like to apologize for the smoke you smelled near your room. Please know every effort was put in trying to solve this up to and including walking hallways often and entering all rooms...More
I stayed at this property for six months for business.
Full kitchen, helpful staff (Thank You to Cristina at the front desk for your help), convenient for work, quiet and safe, next to two grocery stores, many restaurants, and other shops. Uber was always available....More
Thank Griffin J
Response from CWSRichmondWest, Sales and Services Associate. at Candlewood Suites Richmond West End Short PumpResponded July 17, 2017
Thank you for the review, we are glad you were able to stay with us and were pleased with our hotel during your long stay! Six months is a decent amount of time and we are happy to hear all your needs were constantly met....More
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Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Center with Internet Access
Things to do
Fitness Center with Gym / Workout Room
$101 - $142 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#3 Business Hotel in Glen Allen
#4 Family Hotel in Glen Allen
Number of rooms
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Also Known As
Candlewood Suites Richmond West End Short Pump Hotel Glen Allen ,
It is 20 minutes from downtown in the heart of Short Pump. Short Pump has a great indoor outdoor mall and lots of wonderful restaurants. If you are looking for a downtown feel though this is not for you.