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Comfort Suites Innsbrook

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Traveler (16)
Room & Suite (27)
Dining (3)
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Overview
  • Excellent30%
  • Very good36%
  • Average14%
  • Poor10%
  • Terrible10%
Travelers talk about
“whirlpool bath”(2 reviews)
“desk clerk”(7 reviews)
“richmond area”(9 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness center
2 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (149)
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All reviewswhirlpool bathdesk clerkrichmond areabelgian wafflesworked finepull out couchstores and restaurantschange roomsshopping and diningyogurtbeds were comfortablea great place to staystaff was friendlywould definitely stay here againpillowspaneralotion
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51 - 55 of 149 reviews
Reviewed September 7, 2015

I will start with the good. The hotel is in a nice, safe, upscale corporate park with lots of eateries close by. Check in was smooth. The room (we got a suite) was spacious and quiet. The AC worked okay. However, it ended there. The...More

Thank Beachcombers9
Reviewed August 24, 2015

First and the last stay in this dump. The room was smelling musty and stuffy, the floor in the room and bathroom was FULL of hair which I presented to the front desk. Nothing was done to correct it. The hall and elevators floors were...More

Thank pyatachok
Reviewed August 19, 2015 via mobile

I have stayed at this location on numerous occasions. Great location to shopping, restaurants, and U of R. The staff is normally friendly and accommodating. Rooms are normally comfortable and clean. However this last trip was miserable. My room was on the 4th floor and...More

2  Thank Hojsam
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded April 6, 2016

Good evening, I am sorry for the poor stay you had on your last visit. I can assure you the concerns you had with this room are isolated and not common here at the hotel. I will ensure that our maintenance staff addresses and corrects...More

Reviewed August 15, 2015

While at the Richmond Jazz Festival at Maymont, made reservation to stay at Comfort Suites Innsbrook! With so many hotels in the area, this was a great find and a great stay! The staff was very pleasant upon check in. We had a great room...More

1  Thank Rod M
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded August 18, 2015

Good afternoon, Thank you for sharing your stay with us. I am glad you found us as well. There are alot of hotel choices in the area, and we are pleased that you were our guests. My wife and I wanted to get to the...More

Reviewed July 27, 2015

The entire facility is wonderful. Staff and property exceed expectations. The pool is immaculate. The breakfast is wonderful. I used the business center and fitness room and was very pleased. The beds and pillows are the best I've slept on anywhere. Nisha, Priscilla and Christina...More

Thank michaelandlisa2008
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded August 18, 2015

Good afternoon, Thank you for taking time to share your recent stay with us. The compliments on the staff are much appreciated. A copy of your review is posted on our "wall of fame." I am glad your were able to get a good nights...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Business Center with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Breakfast Available
Concierge
Banquet Room
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Indoor pool
Details
Price range
$95 - $134 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$95 - $134 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (16)
Room & Suite (27)
Dining (3)
Pool & Beach (1)
Business Center & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
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Room Tips
"Ask for room on a floor with functioning ice and vending machines."
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"Fourth floor gets you away from any street noise."
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"Need Internet - Don't stay here."
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"Don't even check in to this place. Avoid it like the plague."
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