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Comfort Suites Innsbrook

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4051 Innslake Dr, Glen Allen, VA 23060-3343
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119 Reviews from our TripAdvisor Community

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Showing 119: English reviews
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was nice, room was really comfortable and the bed was firm. The only issue I have is that the pillows are horrible, I like feather pillows but these pillows were half the size of standard pillows, we had a king size bed and had six pillows, the pillows were so small when you rolled over your head would... More 

Helpful?
Thank npdpig
Annapolis Junction, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

When we entered the lobby, we were told no rooms would be ready until check in time (two hours later). Totally understandable and not unexpected. However the way the female desk associate communicated was rude and indifferent. Our room had stains on the walls and various areas in the bathroom. I went and bought cleaning supplies to clean. The carpet... More 

Helpful?
Thank Linda G
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, I am very sorry for the reception you received when you arrived to check in. I appreciate the comments on your room and the housekeeping concerns you mentioned. I can assure you that I will review your comments with the entire housekeeping staff to ensure they are paying close attention to these area. Our Maintenance staff will try... More 

West Palm Beach, Florida
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Nobody showed up to fix breakfast so no breakfast. Looked in the preparation area and noticed lots of dirty pans left over from who knows when. Also computer was down and no receipt and probably no points for staying. Staff that did show was good. This was unacceptable for the price paid for room. Should have some measure in place... More 

Helpful?
Thank michaelbQ8296UM
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank your for your comments and feedback. I am sorry for the late starting breakfast on the morning of your departure. We did have an employee not report for their shift and had trouble reaching other staff, due to power outages at their homes during that week. While the hotel did not loose power for any length of... More 

Baltimore, Maryland
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed June 19, 2016

Just returned from a 2-night stay at the hotel for my daughter's lacrosse tournament. The area had a severe storm the night before; many local homes and businesses were without power and there were tree limbs down everywhere. I was thankful that the Comfort Suites had electricity but, because their internet service was spotty, they had trouble consistently checking guests... More 

Helpful?
Thank thewagners98
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, I am very sorry for the check in process and lack of communication while you were waiting.While we were prepared to operate manually, and have systems in place, there were some "hicups" in the process that day with the number of guests we had arriving early. I am also sorry for the leaking HVAC unit in your room... More 

Manassas, Virginia
Level Contributor
160 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed May 26, 2016

Our stay was fine. This hotel is conveniently located in the Innsbrook Business Park on the west end of Richmond close to the Short Pump shopping area. The Room was clean but was showing wear. The sliding closet door didn't work well. The walls were kind of thin and we could hear folks in the halls. Wifi included and worked... More 

Helpful?
Thank Tribe93
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank you for taking time to provide your valuable feedback. We are in the process of addressing the sliding closet door you mentioned in your room. During our renovations ,the area of the closet went from a carpeted area to a tile area, and some of the tracks are seperating with the tile. We are looking for solutions... More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 9, 2016 via mobile

So my family stayed here this past weekend. We only stayed Saturday and reserved two suites. Check in was easy, no fuss or long wait. When we got into the rooms they were freezing, this isn't a complaint just an observation. The rooms were clean and comfortable. Breakfast was decent nothing to complain about. If I had to complain about... More 

Helpful?
Thank smiddes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for your review and compliments of our hotel. We have had a strange spring season, where the heat is needed 1 day and the air conditioning may be needed the next. I apologize for the cold rooms when you arrived. The lemon water is a new amenity for all Comfort Suites. There is a lemon mixture (syrup) that... More 

Staunton, Virginia
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 30, 2016

My daughter and I stayed here for a weekend for our annual Richmond shopping weekend. I booked the King Suite which has a extra area for seating in room. The room and all furnishing were well appointed and looked fairly new. Everything about the room and the staff was wonderful. If there is any ding it is the breakfast. There... More 

Helpful?
Thank Brenda M
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for the compliments on your room and the staff, it is much appreciated. Our suites are very large, and give you that extra space you need. We hope you enjoyed your shopping trip. The Innsbrook/ Short Pump area is an excellent shopping destination, with numerious dining options as well. We are in the process of adding additional items... More 

Richmond, Virginia
1 review
3 of 5 stars Reviewed April 25, 2016

Let me just start by saying the hotel is fantastic the service on the other hand is probably the worst I have ever experienced. The Manager Mr. Yancey was very rude when he called me on the morning of my arrival to tell me that I could not get the rate that I had been quoted. Then he tells me... More 

Helpful?
Thank Kim J
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

I am sorry for the check in experience you had with us. The hotel did try to contact you the day prior to your arrival both via phone and email regarding your reservation. It was a courtesy call to inform you of the policies regarding your reservation. Your reservation did not meet the guidelines for employee travel. I apologize for... More 

Newport, Pennsylvania
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 21, 2016

Comfort Suites is in a quiet, wooded setting in the financial district of Richmond. Room was large and comfortable. We had limited hot water for showers our first night. Thankfully, the management generously adjusted our bill to our satisfaction.

Helpful?
Thank James F
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, thank you for sharing your stay with us. We are pleased that you appreciated the extra space in our suites. We do apologize for the hot water situation, as our pump mal-functioned on our water heater, which was repaired later that morning. We look forward to having you as our guest on future visits to the Richmond/ Short... More 

Constantine, Michigan
Level Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed April 21, 2016

This hotel was very clean, which really matters to me. I liked the location because i like to walk and it was a nice place for that. The breakfast was good. It's very near silver dinner which is great place for a meal.

Helpful?
Thank Diana D
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for sharing your stay with us. The Innsbrook Office park does offer a lot of walking trails along the numerious lakes. These walking trails range from .25 miles to 1.5 miles. I am glad you enjoyed your breakfast, as we have made some changes recently to improve the variety and quality. My family just enjoyed dinner at the... More 

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel offers convenient access to Interstate 95, Interstate 64 and Interstate 295 and downtown Richmond. Be sure to take a dip in the indoor pool and check out the sundeck and upgraded fitness center. Business travelers will appreciate modern conveniences like wireless high-speed Internet access, voice mail, two-line telephones, computer hook-ups, and access to fax and copy machines. All guest rooms at this Virginia hotel come equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and cable television. In addition to standard amenities, some rooms feature whirlpool bathtubs. The entire hotel is non-smoking. Free hot breakfast. ... more   less 

Additional Information about Comfort Suites Innsbrook

Address: 4051 Innslake Dr, Glen Allen, VA 23060-3343
Location: United States > Virginia > Glen Allen
Price Range: $89 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Innsbrook 2.5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
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