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Comfort Suites Innsbrook

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4051 Innslake Dr, Glen Allen, VA 23060
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Comfort Suites Innsbrook
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104 Reviews from our TripAdvisor Community

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Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 17, 2015

I had a very bad experience with a hotel in Richmond,so I changed hotels and went to the suburbs to stay.This hotel I expect to use to use many times in the future.If every hotel was like this one I'd never have a problem.It was clean,roomy,and well maintained.The breakfast area was also clean,well stocked,and the attendants were more than helpful.My... More 

Helpful?
Thank 660cynthiaj
salem, va
Level Contributor
212 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed October 26, 2015

Came for a reunion plus spend time with family. Rooms were clean and comfortable. Both nights were very quiet and restful. The staff was very helpful and check in was quick and easy. Pool heater was out so that was a little downer but kids swam for a short time anyway. The breakfast was standard but good and well supplied.... More 

Helpful?
1 Thank dsummer20
Floyd, Virginia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 16, 2015

I had the pleasure of staying at Comfort Suites this past Wednesday night and to say that I was impressed is a major understatement. Super friendly desk clerks who were all smiling and attentive. The room was spectacular. It was something you would expect from a world-class resort hotel. The bed had two different types of pillows to suit the... More 

Helpful?
Thank CynthiaB52
Virginia Beach, Virginia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 12, 2015

I got there at 6 p.m. and went to use the gym. The Treadmill did not work. Another guest was in there and saw me struggling and told me he could not get it to work either. I then went over to the bicycle. That kept cutting off and I could not get a good work out on it .... More 

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Thank Camille174014
Greensboro, North Carolina
Level Contributor
522 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
1 of 5 stars Reviewed September 11, 2015

I don't know where to begin. The first visit here, experienced several problems. Was assured that there would be NO problems on this visit. Simply put, 2 of the 5 nights here, housekeeping didn't make the bed. Internet was totally horrible. Had to call the front desk on several occasions to reset the modems, and the rest of the time,... More 

Helpful?
Thank rryan313131
Elmira, New York
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed September 7, 2015

I will start with the good. The hotel is in a nice, safe, upscale corporate park with lots of eateries close by. Check in was smooth. The room (we got a suite) was spacious and quiet. The AC worked okay. However, it ended there. The floors weren't very clean. The bathroom, especially the tub, was dirty, with hairs in it.... More 

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Thank Beachcombers9
Reisterstown, Maryland
Level Contributor
115 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
1 of 5 stars Reviewed August 24, 2015

First and the last stay in this dump. The room was smelling musty and stuffy, the floor in the room and bathroom was FULL of hair which I presented to the front desk. Nothing was done to correct it. The hall and elevators floors were filthy too for all duration of our stay. And breakfast was absolutely minimal. The staff... More 

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Thank pyatachok
Savannah, Georgia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 19, 2015 via mobile

I have stayed at this location on numerous occasions. Great location to shopping, restaurants, and U of R. The staff is normally friendly and accommodating. Rooms are normally comfortable and clean. However this last trip was miserable. My room was on the 4th floor and the wifi never was able to connect. The a/c was not productive in producing cold... More 

Helpful?
2 Thank Hojsam
Baltimore, Maryland, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 15, 2015

While at the Richmond Jazz Festival at Maymont, made reservation to stay at Comfort Suites Innsbrook! With so many hotels in the area, this was a great find and a great stay! The staff was very pleasant upon check in. We had a great room with a very comfortable bed. Breakfast was very good and the hotel was located in... More 

Helpful?
1 Thank Rod M
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank you for sharing your stay with us. I am glad you found us as well. There are alot of hotel choices in the area, and we are pleased that you were our guests. My wife and I wanted to get to the Maymount Jazz Festival this year and just were not able to make it down there.... More 

Greensboro
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 27, 2015

The entire facility is wonderful. Staff and property exceed expectations. The pool is immaculate. The breakfast is wonderful. I used the business center and fitness room and was very pleased. The beds and pillows are the best I've slept on anywhere. Nisha, Priscilla and Christina are the best employees I've ever experienced while traveling

Helpful?
Thank michaelandlisa2008
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank you for taking time to share your recent stay with us. The compliments on the staff are much appreciated. A copy of your review is posted on our "wall of fame." I am glad your were able to get a good nights sleep on our new bedding. We are having guests wanting to buy our pillows. It... More 

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