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Comfort Suites Innsbrook

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123 Reviews from our TripAdvisor Community

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Showing 123: English reviews
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Very nice room, clean and spacious. Very nice people who always seemed to offer to help or assist with any questions or needs. Nice free breakfast. Hotel located near several restaurants and stores. Would definitely stay again.

Helpful?
Thank Bill H
salem, va
Level Contributor
291 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 1 week ago

We stay here often visiting our daughter and family. I doubt anyone could make Bridgette frown! She is always smiling and friendly. Even on the phone I Sense her smile. Mr.Yancey is the General Mgr and he is always gracious and helpful. The breakfast is very good also with plenty of food! Our room is clean and comfortable every time... More 

Helpful?
Thank dsummer20
Vernon Hill, Virginia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Tried to check in at 1500 but when we could get the attention of front desk were very rudely told it would be another 2 hours till our suite would be ready. When we finally go to our room, found water on bathroom floor obviously not mopped, trash under sink. Front desk staff was just totally indifferent, it was like... More 

Helpful?
Thank Herman T
Outer Banks, NC
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

CLEAN room. Clean hotel. Comfy bed. Spacious room. Lovely lobby. Nice people working there. Great value. Breakfast was the usual, but there were hot items (eggs, sausage) and a large selection. Very pleased with this hotel and would recommend to anyone. Oh, yes, and the pool - inside and wonderful!!

Helpful?
Thank S F
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your recent stay. I am glad we hit our goals during your stay: Clean, Comfy and nice people working here!!! We are glad you were able to enjoy some of the amenities of our hotel, such as our heated indoor pool and our breakfast. We look forward to having you as our guests... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 5, 2016 via mobile

The hotel was nice, room was really comfortable and the bed was firm. The only issue I have is that the pillows are horrible, I like feather pillows but these pillows were half the size of standard pillows, we had a king size bed and had six pillows, the pillows were so small when you rolled over your head would... More 

Helpful?
Thank npdpig
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your stay. I am sorry for the uncomfortable pillows that affected your sleep. We will stock some feather pillows to have on hand when requested. I appreciate the compliment on the service while you were here. We do have grab and go bags for our early departing guest Monday thru Friday. In the... More 

Annapolis Junction, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 27, 2016

When we entered the lobby, we were told no rooms would be ready until check in time (two hours later). Totally understandable and not unexpected. However the way the female desk associate communicated was rude and indifferent. Our room had stains on the walls and various areas in the bathroom. I went and bought cleaning supplies to clean. The carpet... More 

Helpful?
Thank Linda G
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, I am very sorry for the reception you received when you arrived to check in. I appreciate the comments on your room and the housekeeping concerns you mentioned. I can assure you that I will review your comments with the entire housekeeping staff to ensure they are paying close attention to these area. Our Maintenance staff will try... More 

West Palm Beach, Florida
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 25, 2016 via mobile

Nobody showed up to fix breakfast so no breakfast. Looked in the preparation area and noticed lots of dirty pans left over from who knows when. Also computer was down and no receipt and probably no points for staying. Staff that did show was good. This was unacceptable for the price paid for room. Should have some measure in place... More 

Helpful?
Thank michaelbQ8296UM
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank your for your comments and feedback. I am sorry for the late starting breakfast on the morning of your departure. We did have an employee not report for their shift and had trouble reaching other staff, due to power outages at their homes during that week. While the hotel did not loose power for any length of... More 

Baltimore, Maryland
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed June 19, 2016

Just returned from a 2-night stay at the hotel for my daughter's lacrosse tournament. The area had a severe storm the night before; many local homes and businesses were without power and there were tree limbs down everywhere. I was thankful that the Comfort Suites had electricity but, because their internet service was spotty, they had trouble consistently checking guests... More 

Helpful?
Thank thewagners98
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, I am very sorry for the check in process and lack of communication while you were waiting.While we were prepared to operate manually, and have systems in place, there were some "hicups" in the process that day with the number of guests we had arriving early. I am also sorry for the leaking HVAC unit in your room... More 

Manassas, Virginia
Level Contributor
161 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed May 26, 2016

Our stay was fine. This hotel is conveniently located in the Innsbrook Business Park on the west end of Richmond close to the Short Pump shopping area. The Room was clean but was showing wear. The sliding closet door didn't work well. The walls were kind of thin and we could hear folks in the halls. Wifi included and worked... More 

Helpful?
Thank Tribe93
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank you for taking time to provide your valuable feedback. We are in the process of addressing the sliding closet door you mentioned in your room. During our renovations ,the area of the closet went from a carpeted area to a tile area, and some of the tracks are seperating with the tile. We are looking for solutions... More 

Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 9, 2016 via mobile

So my family stayed here this past weekend. We only stayed Saturday and reserved two suites. Check in was easy, no fuss or long wait. When we got into the rooms they were freezing, this isn't a complaint just an observation. The rooms were clean and comfortable. Breakfast was decent nothing to complain about. If I had to complain about... More 

Helpful?
Thank smiddes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for your review and compliments of our hotel. We have had a strange spring season, where the heat is needed 1 day and the air conditioning may be needed the next. I apologize for the cold rooms when you arrived. The lemon water is a new amenity for all Comfort Suites. There is a lemon mixture (syrup) that... More 

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel offers convenient access to Interstate 95, Interstate 64 and Interstate 295 and downtown Richmond. Be sure to take a dip in the indoor pool and check out the sundeck and upgraded fitness center. Business travelers will appreciate modern conveniences like wireless high-speed Internet access, voice mail, two-line telephones, computer hook-ups, and access to fax and copy machines. All guest rooms at this Virginia hotel come equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and cable television. In addition to standard amenities, some rooms feature whirlpool bathtubs. The entire hotel is non-smoking. Free hot breakfast. ... more   less 

Additional Information about Comfort Suites Innsbrook

Address: 4051 Innslake Dr, Glen Allen, VA 23060-3343
Location: United States > Virginia > Glen Allen
Price Range: $91 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Innsbrook 2.5*
Number of rooms: 125
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Also Known As:
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
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