We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Homewood Suites by Hilton Richmond-West End

Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Best prices for:1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Homewood Suites by Hilton Richmond-West End
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"]},"containerClass":null}
Add Photo Write a Review

442 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 441: English reviews
Richmond Va, United States
4 of 5 stars Reviewed yesterday NEW

priced great ,outstanding service from all of the staff ! and the food was very good. Older hotel needs some updates which I understand are coming soon ! Will stay there again, from the time we arrived the staff at the front desk to the clean crew all were outstanding and always said hello and asked if they could help... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Robert M
Hershey, PA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

My husband likes to stay at Hilton properties because their cleaning standards are high and they keep things up-to-date and nice. But I hope not to be coming back to this one, because it's not up-to-date, it's not clean, and it's not nice in any way. Floors are stained, TVs are below even standard-definition (like, 1982-quality). The fold-out couch is... More 

Helpful?
Thank alisonsiewert
Rockaway, New Jersey
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked a suite set up and enjoyed the two double bed suite with sleep sofa for the family. The breakfast was free and the staff were great! We were able to walk to shopping and restaurants as well. Only one minor drawback was the poor signage we almost missed it!

Helpful?
Thank DonJoseLuis
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Greetings On behalf of the Homewood Suites by Hilton Richmond West End/Innsbrook, thank you so much for the kind words. We do take pride in the fact that our rooms are so large and spacious....only want our guests to experience the best! We take seriously any feedback from our guests, so thank you for taking the time to do that!... More 

Roanoke, VA
Level Contributor
122 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Whenever possible I do stay at Homewood Suites because I like having the kitchen area and the larger space. I was disappointed in my first stay at this property. Not only were the public areas dirty, but when I open the door to the room there was a definitive musty moldy smell. I realize that it has been very humid... More 

Helpful?
Thank BuddyRoanoke
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Hi Buddy. On behalf of my team here at the property, thank you for your candid feedback. We do appreciate hearing from our guests at any time...this is vital so that we can continue to improve our options for exceeding guests expectations. I am very sorry to hear about how your stay unfolded. You will be happy to hear that... More 

Raleigh, North Carolina
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

It was bad from my first initial contact with the hotel. I called to request an early check-in (2:30pm, instead of 3pm). I was told that the hotel was full and I would have to call back between noon and 1pm on the day of my stay to find out if I could get an early check-in. I called at... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank TMackey23
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Greetings Mr. Mackey. On behalf of the staff here, I'd like to thank you for your helpful feedback. I want you to be aware that I have forwarded your concerns to our General Manager who will contact you directly to address them for you! You will also be delighted to hear that our hotel will undergo a full, complete property... More 

Central PA
Level Contributor
155 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We stayed here several years ago and loved it. It has really become rundown! The first thing we noticed was that the door did not close properly so that whenever anyone else nearby opened or closed a door our door rattled very noisily. Next we noticed a very musty odor. Then we noticed how absolutely filthy the carpet was and... More 

Helpful?
Thank tpatti
North Dighton, Massachusetts
1 of 5 stars Reviewed 1 week ago

If you booked a stay here. Retract and go to a different homewood. I read reviews before and didn't listen don't do the same. Staff was rude rooms were dirty and the trash outside the room was never taken out in the 4 days I was there

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank taheerahj2016
pa, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The rooms were very large and felt like a small apartment. Nive size TV's. The breakfast was great and a nice variety. Fruit or coffee anytime day or night. All staff very helpful and friendly. Would stay at a Homewood Suites again.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Marcia S
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Well Hello Marcia! On behalf of the Homewood Suites by Hilton Richmond West End/Innsbrook, thank you so much for the kind words! I am so glad to hear that you enjoyed the experience here with us! Our rooms are definitely larger, and are designed to give you the feeling of openness that you would find in a small apartment. Everyone... More 

Pennsylvania
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is in need of some serious renovations! Rooms smelled musty, air conditioning was old and very loud. Good breakfast buffet though.....I would not stay here again. Pool was cloudy and had a horrible smell.

Helpful?
Thank Beachlover046
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Greetings! Thank you for the feedback from your recent stay with us. I understand your concerns, and believe me they are being addressed. In fact, you will be excited to hear that we will begin a FULL, COMPLETE property renovation beginning next month (September)! It will involve every aspect of the hotel, and will be a very dramatic and gorgeous... More 

Hamden
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel just outside of Richmond. Great for travelers. Good restaurants nearby within walking distance. Hotel is quiet, clean, and offers spacious suites. Great for travelling families. Free continental breakfast has decent offerings.

Helpful?
Thank Heather P
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Well hello there Heather! On behalf of the Homewood Suites by Hilton Richmond West End/Innsbrook, thank you so much for the really great & kind feedback! My staff and I absolutely enjoy hearing from our guests, and especially when we have served them well! I am glad to hear that you found your experience to be clean, spacious, and quiet!... More 

Questions? Get answers from hotel staff and past guests. Ask a question

61 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (25)
Viewed
Room/Suite (11)
Viewed
Hotel & Grounds (4)
Viewed
Bathroom (4)
Viewed
Dining (1)
Viewed
View from Room (3)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (36)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (19)
Viewed
Bathroom (2)
Viewed
Dining (4)
Viewed
Business Center/Function Rooms (2)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Glen Allen
0.3 mi away
Hilton Garden Inn Richmond Innsbrook
0.1 mi away
Hampton Inn Richmond-West
Hampton Inn Richmond-West
#1 of 22 in Glen Allen
4.5 of 5 stars 571 reviews
1.1 mi away
Candlewood Suites Richmond West End Short Pump
Show Prices
Show Prices
Show Prices
0.5 mi away
Richmond Marriott Short Pump
Richmond Marriott Short Pump
#5 of 22 in Glen Allen
4.5 of 5 stars 88 reviews
0.3 mi away
Hyatt Place Richmond/Innsbrook
2.8 mi away
Hilton Richmond Hotel & Spa / Short Pump
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning

Additional Information about Homewood Suites by Hilton Richmond-West End

Address: 4100 Innslake Dr, Glen Allen, VA 23060-3344
Location: United States > Virginia > Glen Allen
Price Range: $110 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Richmond-West End 3*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Priceline, Expedia, Odigeo, Hotels.com, Hotwire, Travelocity and Orbitz so you can book your Homewood Suites by Hilton Richmond-West End reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Homewood Suites By Hilton Richmond-West End Hotel Glen Allen
Glen Allen Homewood Suites
Glen Allen Hilton
Homewood Suites Glen Allen
Homewood Glen Allen
Hilton Glen Allen
Hotel Style:
#4 Romantic Hotel in Glen Allen
#5 Business Hotel in Glen Allen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay