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Homewood Suites by Hilton Richmond-West End

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Homewood Suites by Hilton Richmond-West End
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426 Reviews from our TripAdvisor Community

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Showing 425: English reviews
Washington DC, District of Columbia
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A little less expensive than other Homewood Suites I have been to, but a fairly new building which is kept very clean and bright. Good hot breakfast -- more options than other Homewoods, including some tasty fresh bacon. Quiet, too, which makes for a nice sleep.

Helpful?
Thank ProfPTJ
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Greetings! On behalf of the Homewood Suites by Hilton Richmond West End/Innsbrook, thank you so much for the kind feedback. We love to hear from our guests when they enjoy all of the great amenities that we offer! We have a strong desire for our guests to experience a clean, sparkling hotel every time they enter! Our breakfast is one... More 

Orange Park, Florida
1 review
5 of 5 stars Reviewed 5 days ago NEW

This was a great place to stay for my week-long training / certification with a local controls technology company. My room was always clean an in order upon returning from my daily classes. The evening social hour was great thanks to the 3-person staff that runs the event.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Y6091WCdonaldb
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Greetings! We are so thrilled here at the Homewood Suites by Hilton Richmond West/Innsbrook to hear that you enjoyed your stay with us! I am very glad to see that your room was in perfect working order, and remaining clean during your entire stay....that is ALWAYS our first priority! The evening dinner reception is definitely one of our favorite times... More 

Keansburg, New Jersey
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Spent one night and it exceeded my expectations. Full kitchen to use. Comfortable bedding. Nice living area. Breakfast adequate. All in all I would stay there again. I have family in the area and it is very close to Short Pump Mall

Helpful?
Thank jsrt
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Greetings! On behalf of my staff here at the Homewood Suites by Hilton Richmond West End, thank you so much for taking the time to leave us your thoughts. I am very excited to hear that we could exceed your expectations! You will be even happier to learn that we will undergo a full property renovation beginning in September of... More 

Milwaukee, Wisconsin
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Staff is above all other hotels. The employees truly loved their jobs and made us feel alike we were the most important guests that they had. They gave this level of service to everyone that stayed there.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank smandli
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

hi Sean! My staff and I here at the Homewood Suites by Hilton Richmond West End/Innsbrook want to truly thank you for being so kind to share your thoughts. In our hiring process, we do search for the best candidates that have a passion for hospitality and customer service....it is great to hear that you can witness that our staff... More 

Zephyrhills, Florida
Level Contributor
175 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed 1 week ago

Predictable level of service at this Hilton property. The plus is the suite for the price of a room. The only downside: one chair in the room was shabby and the carpets in and our of the room have seen better days. Overall this is not a place with wow factor but it is adequate.

Helpful?
Thank PascoBob
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

hi Dr. Bob, Thank you for taking the time to leave us your feedback. Our top priority is to always provide great customer service and a quality stay experience. I can completely understand and appreciate your concerns. You will be thrilled to learn that we are addressing those very items that you mention....and it begins in about 1 month from... More 

Glenville, United States
1 review
5 of 5 stars Reviewed 1 week ago

My grandchildren and I went to Richmond, VA. for Taekwondo Nationals. I chose this hotel because it had the kitchen for some of our meals and it had a seperate living room and bedroom. This I why I choose this hotel. The room was very spacious for the three of us. If they wanted to eat something at 10 pm... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Teresa S
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

hello Teresa! On behalf of the team here at the Homewood Suites by Hilton Richmond West End/Innsbrook, thank you for taking the time to share your experience with us! We are so glad to hear that you enjoyed your stay! We certainly place our greatest emphasis each day on ensuring that every guest is comfortable and satisfied. I am glad... More 

Dearborn Heights, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Great place for the price and hospitality, breakfast was always good, and dinner social was nice, would be great if social was all week long, I noticed the guests were talking about it a lot would have made the stay that much better.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank ioanf476
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Hello Ioan, On behalf of the Homewood Suites by Hilton Richmond West End/Innsbrook, we truly appreciate your kind feedback! Our primary goal is to ensure that every guest has a comfortable, enjoyable experience every time. A large contributor to that experience is our complimentary breakfast and dinner. I am so glad to hear that you and your family enjoyed both... More 

Fort Mill, South Carolina
Level Contributor
135 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here in July during a recent trip to Richmond. The hotel is conveniently located to many shopping and restaurants but the rooms were not in the best shape. Our room had a bit of a moldy smell to it and my son would not sleep on the pullout bed due to its odor. Additionally the room stayed very... More 

Helpful?
Thank mw368
Ron W, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

We thank you very much for taking time out to share your feedback with us. We appreciate your compliment on our convenient location and sharing about the smell you noticed. We will certainly follow through on both the smell and the A/C; because of your willingness to share we are sure we will be able to correct whatever the problem... More 

Sanford, North Carolina
1 review
3 of 5 stars Reviewed 2 weeks ago

Rooms felt old and outdated in need of major facelift. The staff was very courteous from the front desk to the cleaners. The breakfast area was a little small for the amount of visitors staying at the hotel.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank P4994JSjasonm
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Hello Jason. Thank you for the constructive feedback. Any information, updates, and suggestions that our guests are willing to provide, we will certainly treat as important! I am very glad to hear that our staff was very courteous at every level! That is always our first priority! You will be excited to hear that we will begin a COMPLETE property... More 

Richmond, Kentucky
1 review
5 of 5 stars Reviewed 2 weeks ago

If you have the opportunity to stay at this hotel do it! Ron & his folks are amazing & make you feel like coming up with an excuse to stay again! Ron even took time for selfies with my son & monkey boy!

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank KY-TBL77
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

hello! On behalf of the Homewood Suites by Hilton Richmond West End/Innsbrook team, thank you for the great feedback! I'm glad to hear that Ron and the team made you feel so welcome! I spoke with Ron, and he even mentioned that he will be sending the picture of him and your son to you soon! Please do let us... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning

Additional Information about Homewood Suites by Hilton Richmond-West End

Address: 4100 Innslake Drive, Glen Allen, VA 23060
Location: United States > Virginia > Glen Allen
Price Range: $100 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Richmond-West End 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Richmond-West End Hotel Glen Allen
Glen Allen Homewood Suites
Glen Allen Hilton
Homewood Suites Glen Allen
Homewood Glen Allen
Hilton Glen Allen
Hotel Style:
#4 Romantic Hotel in Glen Allen
#5 Business Hotel in Glen Allen
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