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Extended Stay America - Richmond - Innsbrook

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Extended Stay America - Richmond - Innsbrook
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60 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Richmond - Innsbrook
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Showing 60: English reviews
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed August 29, 2014 via mobile

The room was big and old. Hotel needs renovated. Appeared clean but again even the linens are old. The staff was wonderful! Price was reasonable. The third floor was disgusting an smells terrible. Overall it was not something I would book again with the exception of the wonderful staff!!!

Helpful?
1 Thank CBear1128
Newport News, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 15, 2014

It was the worse hotel experience ever. First of all when I arrived I checked in I got my keys went to the elevator. The maid stopped me to tell me that the elevator was broken and that was after walking 3 floors. The desk staff couldnt even tell us that before checking in. We get to our room and... More 

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1 Thank annehomer31

Travelers are raving about these Glen Allen hotels

Chesterfield, Virginia
1 review
5 of 5 stars Reviewed April 21, 2014

I just got a new place...but I couldn't move in yet. So I decided to stay at the Extended Stay because I felt safe and the rooms were outstanding recently updated...Susan who was the manager on duty went above and beyond to help my family find the best room for the price.. Great place to stay !!!!!!!!!

Helpful?
Thank jns347
Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 25, 2014

I'm an IT worker that had a 3 month assignment in downtown Richmond. After looking at a lot of options, I gave this place a tour and booked shortly thereafter. This was formerly a Studio-Plus hotel and is undergoing rebranding and minor improvements along the way. For example, during my stay I got a very nice new sleeper sofa and... More 

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2 Thank 757Greg
College Park, Maryland
1 review
4 of 5 stars Reviewed November 10, 2013

Our boss put us up at this Hotel while we were working in the Richmond area. It's location is fine and we can get to the highway and food very easily. We're there just to sleep and it's been a very good experience. The receptionist Tamara and Hotel Manager Susan are fantastic workers and very helpful when we had any... More 

Helpful?
Thank Monday I
Manager_11525, General Manager at Extended Stay America - Richmond - Innsbrook, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with you stay. The staff and I would like to thank you again for posting your review. It is rewarding to hear such wonderful comments and feedback as the staff strives to bring each guest a great experience.... More 

Richmond
1 review
5 of 5 stars Reviewed October 29, 2013

I am in town for a medium to long term contract for a local company. I have found that Extended Stay provides me with a perfect solution for my accommodation requirements. Economically the cost is very reasonable, much more so than any other hotel I was able to find, particularly for a multi-month stay. The room was very clean and... More 

Helpful?
Thank John P
Richmond, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 20, 2013

Not a clean place to stay with family. Terrible experience. Been to many Extended Stay suites in the past few years but this is the bad or not to par experience. Kitchen/bath/bedroom were not at all clean and furnitures are dated and sticky/smelly. Obviously would not recommend this place to my friends.

Helpful?
Thank Kumar202
Virginia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 26, 2013

The hotel is being renovated. The rooms are beautiful. The pool and exercise room are very convenient. The staff is very helpful and treat you like family. I get an excellent discount because of the company I work for. I will continue to stay here until I find a permanent hom.

Helpful?
Thank m1che1e1
PA
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed July 24, 2013

Terrible experience!! The girl at the desk Lakeisha or Lateisha was not at all helpful, on the contrary! My air was not working when we arrived at 3PM ..she said that "the maintenance man was not in , and would not be in until..'oh, haha' Monday morning..and they were booked so they could not move my room..I said, "well, my... More 

Helpful?
Thank BlazePa
Langhorne, Pennsylvania
1 review
5 of 5 stars Reviewed July 23, 2013

it was a pleasure to sleep and hang out in a clean, quiet and comfortable place. It was off the highway so it was quiet. No riff-raff hanging about. Nice place for the money. I have spent more for less in the past. I just wish the whole place was non-smoking.

Helpful?
Thank renee a
Manager_11525, General Manager at Extended Stay America - Richmond - Innsbrook, responded to this review

I appreciate you taking the time to write such a nice review of our hotel. I'm so pleased to hear that your stay was an enjoyable one. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Richmond - Innsbrook

Address: 10060 W Broad St, Glen Allen, VA 23060-6405 (Formerly Studio Plus Deluxe Studios - Richmond - Innsbrook)
Location: United States > Virginia > Glen Allen
Price Range: $71 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Richmond - Innsbrook 2*
Number of rooms: 92
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