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Extended Stay America - Richmond - Innsbrook

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66 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Richmond - Innsbrook
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Showing 66: English reviews
Williamsburg, Virginia
Reviewed June 8, 2015

the staff was very hostile. I told Gee I had a reservation and he pretended to look at the computer then told me there were no rooms available. i told him to look again because i had already paid for the room. i tells me because of the race there werent any rooms. then he told me he was going...

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Thank Jonathan B
Reviewed March 31, 2015

This property is undergoing a slow transformation. Some of the rooms are not shining examples but all are habitable and comfortable. The staff is outstanding and helpful. My room was scheduled for renovation after I departed. The only drawback was directions to the property. It is adjacent to a shopping center and has a similar color scheme. It is centrally...

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1Thank Jbohacheff
Richmond, Virginia
Reviewed November 20, 2014

We actually live in Richmond and we had just sold all our furniture and had to be out of the house November 2013 to travel and move to Mexico. Just as this was getting ready to take place I was diagnosed with cancer and will and have been in treatment ever since and still have about 6 months to go....

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1Thank Anne R
Ohio
Reviewed November 20, 2014

You can smell smoke in the hallways before you even enter any room. Our "non-smoking" room smelled like smoke and even had an ashtray on the table! The maids had left the window open (temp was only 50 degrees outside), which was either to let out their own smoke or to air out the room before we arrived (which didn't...

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Thank TheresaD8
Reviewed November 17, 2014

Dirty, old, smelly, no wheelchair accessibility into bathrooms. Terrible weekend visit to Virginia that I anticipated all month. Mainly because of false advertisement from website. I will never recommend this hotel. Wished I would have taken pictures but I didn't because I wouldn't even stay in my room long enough to. We stayed gone all afternoon so we didn't have...

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1Thank Crysta_l_ynn843
Appomattox, Virginia
Reviewed October 13, 2014 via mobile

Before I even reached my room, I was accosted by the strong stench of cigarette smoke in the hallway. My non-smoking room also had a had a strong odor of cigarette smoke. The bathtub had water in it and there was an empty beer can under the sink. To top it off, there was a constant loud thumping noise and...

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Thank Morgan1180
Reviewed August 29, 2014 via mobile

The room was big and old. Hotel needs renovated. Appeared clean but again even the linens are old. The staff was wonderful! Price was reasonable. The third floor was disgusting an smells terrible. Overall it was not something I would book again with the exception of the wonderful staff!!!

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1Thank CBear1128
Newport News, Virginia
Reviewed August 15, 2014

It was the worse hotel experience ever. First of all when I arrived I checked in I got my keys went to the elevator. The maid stopped me to tell me that the elevator was broken and that was after walking 3 floors. The desk staff couldnt even tell us that before checking in. We get to our room and...

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1Thank annehomer31
Chesterfield, Virginia
Reviewed April 21, 2014

I just got a new place...but I couldn't move in yet. So I decided to stay at the Extended Stay because I felt safe and the rooms were outstanding recently updated...Susan who was the manager on duty went above and beyond to help my family find the best room for the price.. Great place to stay !!!!!!!!!

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Thank jns347
Virginia Beach, Virginia
Reviewed March 25, 2014

I'm an IT worker that had a 3 month assignment in downtown Richmond. After looking at a lot of options, I gave this place a tour and booked shortly thereafter. This was formerly a Studio-Plus hotel and is undergoing rebranding and minor improvements along the way. For example, during my stay I got a very nice new sleeper sofa and...

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2Thank 757Greg
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Richmond - Innsbrook

Address: 10060 West Broad Street, Glen Allen, VA 23060 (Formerly Studio Plus Deluxe Studios - Richmond - Innsbrook)
Location: United States > Virginia > Glen Allen
Price Range: $70 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Richmond - Innsbrook 2.5*
Number of rooms: 92
Reservation Options:
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Questions & Answers

Questions? Get answers from Extended Stay America - Richmond - Innsbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Good value.”
 of 5 bubbles swforester, Oct 10, 2016 | Read review
“First floor is best.”
 of 5 bubbles rogerp725, Aug 31, 2016 | Read review
“Look at other hotels”
 of 5 bubbles Randallssmith, Aug 3, 2015 | Read review
“Make sure to request Non-Smoking by calling the hotel directly at least 24 hours in advance”
 of 5 bubbles kaylaz2013, Jul 10, 2015 | Read review
“If you want to not have to worry about sanitation and poor treatment, avoid this hotel.”
 of 5 bubbles 35shellyb, Jul 7, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question