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Extended Stay America - Richmond - Innsbrook

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Extended Stay America - Richmond - Innsbrook
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59 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Richmond - Innsbrook
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Showing 59: English reviews
Goose Creek, South Carolina, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 10, 2015

I stayed in this hotel on the night of 7/8/15 and it wasn't the greatest hotel, but it wasn't very bad either. If you want every detail perfect and want every accomadation possible, go to a holiday inn or Hampton for 200+ dollars and good luck with booking it. I stumbled across this hotel on Priceline a week before the... More 

Helpful?
Thank Kayla Z
1 review
1 of 5 stars Reviewed July 7, 2015

I would like to WARN EVERYONE against staying at this hotel. A year ago we stayed the night VERY RELUCTANTLY, however we had made reservations, I did not want to lose the hotel deposit, and it was after 11:00 p.m. when we arrived so I felt there were few options than to stay in the MILDEW infested, MOLD ridden room.... More 

Helpful?
Thank Shelly B
Richmond, VA
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed June 28, 2015

In truth, I stayed at this place less than 30 minutes. I booked the room through a "name your own price" site based on the area of town. Big mistake. It was horrible. The lobby wasn't that bad looking, but I could already smell the lingering odor of cigarette smoke and mildew. The guy at the desk told me that... More 

Helpful?
Thank drkiker
Williamsburg, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 8, 2015

the staff was very hostile. I told Gee I had a reservation and he pretended to look at the computer then told me there were no rooms available. i told him to look again because i had already paid for the room. i tells me because of the race there werent any rooms. then he told me he was going... More 

Helpful?
Thank Jonathan B
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 31, 2015

This property is undergoing a slow transformation. Some of the rooms are not shining examples but all are habitable and comfortable. The staff is outstanding and helpful. My room was scheduled for renovation after I departed. The only drawback was directions to the property. It is adjacent to a shopping center and has a similar color scheme. It is centrally... More 

Helpful?
1 Thank Jbohacheff
Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 20, 2014

We actually live in Richmond and we had just sold all our furniture and had to be out of the house November 2013 to travel and move to Mexico. Just as this was getting ready to take place I was diagnosed with cancer and will and have been in treatment ever since and still have about 6 months to go.... More 

Helpful?
1 Thank Anne R
Ohio
Level Contributor
81 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed November 20, 2014

You can smell smoke in the hallways before you even enter any room. Our "non-smoking" room smelled like smoke and even had an ashtray on the table! The maids had left the window open (temp was only 50 degrees outside), which was either to let out their own smoke or to air out the room before we arrived (which didn't... More 

Helpful?
Thank TheresaD8
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 17, 2014

Dirty, old, smelly, no wheelchair accessibility into bathrooms. Terrible weekend visit to Virginia that I anticipated all month. Mainly because of false advertisement from website. I will never recommend this hotel. Wished I would have taken pictures but I didn't because I wouldn't even stay in my room long enough to. We stayed gone all afternoon so we didn't have... More 

Helpful?
1 Thank Crysta_l_ynn843
Appomattox, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 13, 2014 via mobile

Before I even reached my room, I was accosted by the strong stench of cigarette smoke in the hallway. My non-smoking room also had a had a strong odor of cigarette smoke. The bathtub had water in it and there was an empty beer can under the sink. To top it off, there was a constant loud thumping noise and... More 

Helpful?
Thank Morgan1180
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed August 29, 2014 via mobile

The room was big and old. Hotel needs renovated. Appeared clean but again even the linens are old. The staff was wonderful! Price was reasonable. The third floor was disgusting an smells terrible. Overall it was not something I would book again with the exception of the wonderful staff!!!

Helpful?
1 Thank CBear1128
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Richmond - Innsbrook

Address: 10060 W Broad St, Glen Allen, VA 23060-6405 (Formerly Studio Plus Deluxe Studios - Richmond - Innsbrook)
Location: United States > Virginia > Glen Allen
Price Range: $71 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Richmond - Innsbrook 2*
Number of rooms: 92
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