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Extended Stay America - Richmond - Innsbrook

82 reviews
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Traveler (11)
Room & Suite (9)
Dining (1)
Overview
  • Excellent33%
  • Very good19%
  • Average13%
  • Poor12%
  • Terrible23%
Travelers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Suites
Fitness center
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Richmond - Innsbrook
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Rooms
Feb 4Feb 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (82)Write a Review
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All reviewsfurniture storehome away from homelong termquiet at nightsleeper sofacheck in was easyclean roomshotel is locatedcomfortable bedrichmond
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1 - 5 of 82 reviews
Reviewed 1 week ago via mobile

In town for a quick sporting event. I enjoy the larger room and kitchen features that this hotel offers. Quick access to highway and downtown via I-64. Plently of food choices nearby. Room was clean, but lobby and common areas/hallways were dirty throughout our stay....More

Thank 382kimberlyt
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded 6 days ago

Kimberly, thank you for choosing Extended Stay America for your overnight stay while here for a sporting event. We are glad to read you liked our convenient location and your well-appointed room. Your feedback is valuable as it will help us improve our facilities moving...More

Hotel's Favorite
Reviewed 3 weeks ago

I've stayed at this chain in several locations, and it's always consistent. On a recent visit to Richmond, I had a pleasant stay here. I'm giving this one an excellent, primarily because the hotel staff seemed understanding--even though I was pretty cranky upon check-in. I...More

Thank JP_Traveld00d
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded 3 weeks ago

Thanks for being loyal to our brand. We are delighted to know you liked our convenient location as it was perfect for your needs and that you were impressed by our courteous service. Your compliments will be shared with the entire team. However, we are...More

Reviewed 1 week ago

I really enjoyed staying here the service was good things were clean and value was good. The only thing that really affected my sleep was the super loud noisey heater. If you’re a lighter sleep maybe not the best fit. Otherwise a good deal.More

Review collected in partnership with Extended Stay
Thank 503meredithw
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded 1 week ago

Thank you for selecting Extended Stay America and for sharing your review. We are glad to read you had a nice stay with us and enjoyed the service provided by friendly staff. We have also take a note of your observations and have shared it...More

Reviewed 1 week ago

This extended stay has been nothing but good to me! It's clean and located in a mutual location for my family and myself. I have nothing but great thinges to say about this Extended Stay! Hopefully this hotel brand will expand to other areas of...More

Review collected in partnership with Extended Stay
Thank 251latishad
Reviewed 4 weeks ago

This hotel was terrible, leaking sinks, stove top not working, no breakfast as they said they would, noise all the time, barking animals, running kids, garbage stinks, always out of stuff just horrible serviceMore

Review collected in partnership with Extended Stay
Thank rendoras
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded 4 weeks ago

Thank you for choosing our hotel for your lodging recently. We were extremely concerned to read about the inconveniences you experienced during your stay and would like to offer you our apologies for this. Thank you for bringing this to our attention. We have shared...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Pool
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Tennis Court
Fitness Center with Gym / Workout Room
Details
Price range
$69 - $86 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
$69 - $86 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveler (11)
Room & Suite (9)
Dining (1)
Pool & Beach (1)
Hotel & Grounds (15)
Bathroom (1)
Questions & Answers
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Room Tips
"Good value."
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"First floor is best."
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"Look at other hotels"
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"Make sure to request Non-Smoking by calling the hotel directly at least 24 hours in advance"
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