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We stayed at a Towneplace Suites in Florence SC and loved it! This hotel was dirty, old and outdated. I cannot believed that this is a Marriott property. I've always stay at a Marriott due to their quality and reputation. This is the first time...More
From the customer service to the accommodations, we had an amazing experience.
Keirsten was fantastic. She was at the front desk when we checked in, and warmly welcomed us, recognized our Marriott Rewards status and gave us great accommodations.
Our two-bedroom suite was spacious, clean,...More
We were traveling through Richmond on our way to the beach, and were calling hotels along our route to find one that accepts pets. This one did, but for an exorbitant rate of $100 non-refundable. As someone who's frequently traveled with pets - that rate...More
The room was OK, the staff was mixed...the person (a young woman) who greeted us when we checked in never failed to greet us by name even though this was a busy weekend. Another member seemed business-like and disinterested.
The breakfast on Sunday was excellent...More
After calling forever the night before, phone ringing for hours, then talking to a very rude night shift person whom acted as though I was bothering her.. about arranging a stay, I was tempted to look elsewhere...first impressions are important, this person needs to be...More
Response from General M, General Manager at TownePlace Suites RichmondResponded May 22, 2017
I'm so glad that Kiersten and Alejandro were able to be a bright spot on an otherwise dreary stay. Please know that we have shared your experience with our team to ensure that this was an isolated incident.
Our hotel is a first generation TownePlace...More
$114 - $179 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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In government terms, incidentals are the add-ons for staying, like dry cleaning, internet, etc. The dry cleaning costs are about the same as any hotel. There is no cost for the internet and a rather simple breakfast is... More
In government terms, incidentals are the add-ons for staying, like dry cleaning, internet, etc. The dry cleaning costs are about the same as any hotel. There is no cost for the internet and a rather simple breakfast is included. Still a great value for Richmond area and only a few miles from major shopping.
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"Two bedroom suite at the ends of hallways, very quiet."