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Extended Stay America - Falls Church - Merrifield

Traveler (31)
Room & Suite (43)
Dining (2)

About

#18 of 22 hotels in Fairfax
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free parking
Free High Speed Internet (WiFi)
Laundry Service
Non-smoking hotel
Self-Serve Laundry
Wheelchair access
Room features
Air conditioning
Microwave
Non-smoking rooms
Suites
Good to know
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Location

Full view
47Car recommended
Grade: 47 out of 100
57Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
90Reviews
1Q+A
17Room tips
Traveler rating
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Popular mentions
+1
Staff is friendly but Hotel needs a complete cleaning Overhaul. The bathroom and kitchen flooring has been changed, but nothing else has been clean. The bed look like the sheets had not been changed (you could see the shape of the head in the pillows. The Bedding was full of pet
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Response from 00esa, Manager at Extended Stay America - Falls Church - Merrifield
Responded Dec 11, 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. In order to address your concerns, we would need more information to properly identify the room you occupied. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Hotel Management
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Great stay with an amazing staff room was perfect. Spotless when we walked in. Pet friendly and staff was always willing to help with a smile on their face. Didn't wake up early enough for the quick breakfast but definitely Will be staying again
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Response from 00esa, Manager at Extended Stay America - Falls Church - Merrifield
Responded Jul 16, 2018
Jaron, thanks for making Extended Stay America a part of your travel plans. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all the aspects of your stay. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
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I have stayed at an extended stay before, just not this one in particular, and this one doesn’t compare to the other location I have stayed at. This place is NOT clean at ALL! Unfortunately, due to a last minute trip up here I had to book at this hotel and had to book a smoking
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Response from 00esa, Manager at Extended Stay America - Falls Church - Merrifield
Responded Jul 11, 2018
Morgan, thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments in order to ensure future guests doesn’t experience the same Please visit us again so we can restore your faith in our hotel and provide you with the visit you should always expect from us. Sincerely, Hotel Management
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I reserved a King suite with a pull out sofa for four nights for 2 adults and 2 children. We left after one night. The size of the room was fine. It appeared the flooring, walls, and bathroom had recently been redone. However, one of the reasons I chose the hotel was for the
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Response from 00esa, Manager at Extended Stay America - Falls Church - Merrifield
Responded Jun 17, 2018
Todd, thank you for choosing us. It is disheartening to read your review regarding issues with our facilities. We strive to provide excellent accommodations for all our guests and it seems that we fell short of this during your stay. We did have a meeting with our department to see where we went wrong as we do double check each of our amenities prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
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The front desk staff here was very unfriendly. It could have been the cultural difference, but there’s needs to be massive improvement in this area. I always felt like I was bothering whomever was working the desk anytime I had a question. We did have an issue with our freezer
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Response from 00esa, Manager at Extended Stay America - Falls Church - Merrifield
Responded Jun 16, 2018
Bobbie, thank you for staying with us. Although you had an overall pleasant time here, we apologize for not meeting your expectations with our service and facilities. We value your feedback about our hotel as it enables us to pinpoint areas needing improvement to better enhance our services. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
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PRICE RANGE
$105 - $167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homestead falls church hotel fairfaxextended stay america fairfax
FORMERLY KNOWN AS
Homestead Studio Suites
LOCATION
United StatesVirginiaFairfax
NUMBER OF ROOMS
128
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