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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks

Traveler (53)
Room & Suite (29)

About

#20 of 22 hotels in Fairfax
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free parking
Laundry Service
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Room features
Air conditioning
Microwave
Non-smoking rooms
Good to know
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Location

Full view
52Somewhat walkable
Grade: 52 out of 100
59Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
84Reviews
75Photos
2Q+A
13Room tips
Traveler rating
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  • 27
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Popular mentions
Friendly staff. Very nice. Always willing to help. We have been here for about 2 months (not by choice a very unfortunate situation) but they have made this a very pleasant stay. We're very lucky to have found that they accept dogs!
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
Responded Oct 26, 2018
It's so nice to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
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I didn’t expect a fancy hotel but as soon as we opened the door the smell of smoke hot is in the face. The room was dirty and disappointing. I had to request clean pillowcases. There was a pillow on the bed that made me gag (see photo). Don’t stay here! Spend more money on a
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
Responded Jul 28, 2018
Thank you for choosing our hotel during your visit to the area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure similar mistakes are not made in future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
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Just checked in...and I wish I could turn around and walk out. Man working at the desk was not at all friendly. There are two women having a big argument just down the hall and no one will make them be quiet. No ice machine. TV doesn't work right... picture is all blurry.
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
Responded Jun 13, 2018
Martha, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
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+1
Appalling. Disgusting. I would sleep in my car before I would stay here again. A late arrival, by the time the night desk person (who's uniform was dirty and worn - not like they got dirty doing something that night, like the shirt had been worn several times before I
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
Responded Jun 14, 2018
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
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+1
Pubic hair on sheets and “new clean sheets”. Pubic hair on towels. No kitchen supplies. No cups. No coffee maker. Nothing. Not even extra toilet paper. Plus when I requested them to change my sheets that had blood stains and pubic hair, they handed me my new sheets to change on
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
Responded May 17, 2018
Thank you for sharing your review with us. We sincerely apologize for the cleanliness issue you had in your room which inconvenienced your stay. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Also, we have discussed your comments with our housekeeping team, and we will be more diligent in our efforts. Please consider giving us another chance in the future so we can provide you with a much better visit you deserve. Sincerely, Hotel Management
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PRICE RANGE
$82 - $128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homestead studio hotel fairfaxhomestead studio suites fairfax
FORMERLY KNOWN AS
Homestead Studio Suites - Washington, D.C. - Fairfax - Fair Oaks
LOCATION
United StatesVirginiaFairfax
NUMBER OF ROOMS
133
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