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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall

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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
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84 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
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Showing 84: English reviews
South Houston, Texas
2 reviews
1 of 5 stars Reviewed November 4, 2015

This hotel is one of the dirtiest i've ever been in, the last time the room was cleaned was probably over a year ago. The nightstand had liquids spilled all over, some greasy residue. the bathroom had fresh towels but the sink and the tub were very dirty.

Helpful?
Thank Elizabeta M
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for taking the time to write a review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have retrained our staff on our cleaning and room inspection procedures to ensure our rooms are to our company’s high standards. We continually... More 

Orlando, Florida
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed October 15, 2015

Hotel staff was pleasant enough, but the premises were not inviting at all. The whole place, starting with the lobby, was dingy. The lobby, hallways, and elevator had a strong smell of stale Indian food, and the room had a pretty bad smell, too. The pillows, sheets, and towels were all stained, though they did seem to be clean. If... More 

Helpful?
Thank Jason K
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for taking the time to write a review of your stay. I appreciate your comments about our staff; however, I sincerely apologize for the cleanliness issues you experienced. I discussed your comments with the team, and we are retraining our laundry and housekeeping staff to ensure your experience is not repeated. Thank you very much for bringing this... More 

Travelers are raving about these Fairfax hotels

Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 6, 2015 via mobile

Front desk staff very helpful and courteous. Buildings and grounds nicely landscaped and cared for. Exterior entry to rooms. The room was smaller than other extended stay rooms, but nonetheless comfortable with the amenities to make for a great stay. My stay was 4 days here in Fairfax and the only concern that I had was the bed and pillows... More 

Helpful?
Thank Angela N
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed September 30, 2015

This place is awful. This is by far the worst hotel I've stayed at in the past five years. The staff is incredibly rude. The smell in the hallways and rooms is horrible. The towels are stained as well as everything else. The location is okay if you plan on going to the mall often but there are so many... More 

Helpful?
Thank Daiison
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for your recent review of your stay. I am so disappointed that your stay was not to your expectations. Please accept my apology. To uphold our company's high standards, we will review our cleaning and room inspection procedures as well as making sure each guest receives professional customer service. Thank you very much for providing us with your... More 

Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed September 25, 2015

Our room was filthy and smelled horrible along with the hallways. There were stains on the furniture, counter tops, sink, everything. Towels had fresh stains and look like they were never washed. We had to keep the window open the whole time which meant a lot of noise coming from people and cars outside. The so called "kitchen" is atrocious.... More 

Helpful?
Thank John K
Fairfax, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 20, 2015

The location and staff are one of two excellent ESA Hotels in the area. (immediate area). Location is convenient to shopping and public transit. The staff members are inviting, efficient and effective with requests. However, from an organizational (corporate) aspect; asking for kitchen accessories are counterintuitive for convenience. Moreover, it's counterproductive for the staff.

Helpful?
Thank Andre W
1 review
4 of 5 stars Reviewed August 18, 2015

I stayed at this location for 4 weeks and the stay for me was pretty comfortable and it met all my needs plus its a great location shared on the property with a wonderful mall. Kudos to Ashish and Millie who went above and beyond to make my stay as comfortable and affordable as possible . Thank you Guys .

Helpful?
Thank Soban I
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

I appreciate you taking the time to write such a wonderful review. I am glad to read that you were pleased with the excellent service you experienced while staying in our hotel. I thrilled that you found our hotel to be a good value. The staff and I would like to thank you again for posting your review. We look... More 

Fairfax, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 8, 2015 via mobile

My daughter I stayed at this location for two weeks while our apartment was being prepared for move-in. Granted, this isn't a 4 or 5 star hotel; however it met our needs. We felt safe; we were comfortable leaving our items in the room when we went out; and its a great location shared on the property with a wonderful... More 

Helpful?
1 Thank YellowRose4
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that we were able to accommodate you with a clean and comfortable room. It's great to hear that you enjoyed our convenient location. I am proud of our staff for making your stay more comfortable. Thank you again for... More 

Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 12, 2015

Bed was very uncomfortable, old, and hard. They need to get some better mattresses. Most other hotels I've been to have far more comfortable beds, either pillow top or memory foam. This hotel's beds were the absolute worst I've experienced. There also weren't any comfortable desk chairs in the room (no arm rests, didn't recline, no back support). The hotel... More 

Helpful?
1 Thank Jen W
Norfolk, VA
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 12, 2015

My daughter and I stayed overnight here when we were looking at George Mason University. The location is ideal, minutes from GMU, and in the parking lot of the Fair Oaks Mall. We ate and shopped at the mall in the evening, and didn't even need to move our car. The hotel looks new and updated, however it is DIRTY.... More 

Helpful?
1 Thank j0ytraveler
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall

Address: 12055 Lee Jackson Memorial Hwy, Fairfax, VA 22033-3314
Location: United States > Virginia > Fairfax
Price Range: $79 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall 2.5*
Number of rooms: 105
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Also Known As:
Extended Stay America Fairfax
Extended Stay Fairfax
Fairfax Extended Stay
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