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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall

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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
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88 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
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Showing 88: English reviews
Mumbai (Bombay), India
Reviewed January 2, 2016 via mobile

I was here for a 1 month business trip and the stay was very good. Its well connected to fair oaks shopping mall and one of the good place to stay in Fairfax. If they could include gym inside it, would be nice.. although i would recommend this..

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Helpful?
1Thank Amit S
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you had a comfortable stay and enjoyed our convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

West Haven, Connecticut
Reviewed December 5, 2015 via mobile

I got a great deal on priceline name your price which made the stay worthwhile. Also, thr mall next door was an unexpected bonus. however, we arrived at 1am only staying one night. The front desk was rude/strange. I had to call bc the door locks after 11. I said I'm checking in and after a min the door opens,...

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Helpful?
Thank Kate M
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness and service issues you experienced. In response to your feedback, I will retrain our night staff on our check-in process and customer service to ensure your experience...

Virginia
Reviewed November 27, 2015

I took advantage of a sale and stayed for two days. The room was very quiet and although comfortable, lacking in any "extra" amenities. It seemed clean. It is set up for "extended" stays, as the name points out, so there is a mini kitchen with refrigerator and microwave. One could certainly spend a week or two here without having...

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Helpful?
Thank BigReader
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you so much for posting a review of our property. It's great to hear that you were pleased with the comfort of your room as well as our quiet atmosphere. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Fairfax, Virginia
Reviewed November 13, 2015

stayed here for 1 week during dec 2014. Rooms are spacious and clean, staff are very friendly, hotel location is besides a huge mall and in a very safe environment. Has laundry and washing machines to use that are very clean and efficient. Fresh clean towels are served upon request. However their free wifi is super slow.

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Helpful?
1Thank drazamzam
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to read that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly staff, comfortable rooms and our convenient amenities. Thank you again for sharing your experience with us. We would...

South Houston, Texas
Reviewed November 4, 2015

This hotel is one of the dirtiest i've ever been in, the last time the room was cleaned was probably over a year ago. The nightstand had liquids spilled all over, some greasy residue. the bathroom had fresh towels but the sink and the tub were very dirty.

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Helpful?
Thank Elizabeta M
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for taking the time to write a review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have retrained our staff on our cleaning and room inspection procedures to ensure our rooms are to our company’s high standards. We continually...

Orlando, Florida
Reviewed October 15, 2015

Hotel staff was pleasant enough, but the premises were not inviting at all. The whole place, starting with the lobby, was dingy. The lobby, hallways, and elevator had a strong smell of stale Indian food, and the room had a pretty bad smell, too. The pillows, sheets, and towels were all stained, though they did seem to be clean. If...

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Helpful?
Thank Jason K
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for taking the time to write a review of your stay. I appreciate your comments about our staff; however, I sincerely apologize for the cleanliness issues you experienced. I discussed your comments with the team, and we are retraining our laundry and housekeeping staff to ensure your experience is not repeated. Thank you very much for bringing this...

Reviewed October 6, 2015 via mobile

Front desk staff very helpful and courteous. Buildings and grounds nicely landscaped and cared for. Exterior entry to rooms. The room was smaller than other extended stay rooms, but nonetheless comfortable with the amenities to make for a great stay. My stay was 4 days here in Fairfax and the only concern that I had was the bed and pillows...

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Helpful?
Thank Angela N
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed September 30, 2015

This place is awful. This is by far the worst hotel I've stayed at in the past five years. The staff is incredibly rude. The smell in the hallways and rooms is horrible. The towels are stained as well as everything else. The location is okay if you plan on going to the mall often but there are so many...

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Helpful?
Thank Daiison
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for your recent review of your stay. I am so disappointed that your stay was not to your expectations. Please accept my apology. To uphold our company's high standards, we will review our cleaning and room inspection procedures as well as making sure each guest receives professional customer service. Thank you very much for providing us with your...

Washington DC, District of Columbia
Reviewed September 25, 2015

Our room was filthy and smelled horrible along with the hallways. There were stains on the furniture, counter tops, sink, everything. Towels had fresh stains and look like they were never washed. We had to keep the window open the whole time which meant a lot of noise coming from people and cars outside. The so called "kitchen" is atrocious....

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Helpful?
Thank John K
Fairfax, Virginia
Reviewed September 20, 2015

The location and staff are one of two excellent ESA Hotels in the area. (immediate area). Location is convenient to shopping and public transit. The staff members are inviting, efficient and effective with requests. However, from an organizational (corporate) aspect; asking for kitchen accessories are counterintuitive for convenience. Moreover, it's counterproductive for the staff.

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Helpful?
Thank Andre W
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall

Address: 12055 Lee Jackson Memorial Hwy, Fairfax, VA 22033-3314
Location: United States > Virginia > Fairfax
Price Range: $77 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Extended Stay America Fairfax
Extended Stay Fairfax
Fairfax Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“As with any hotel, I would recommend trying to avoid any rooms that allow smoking unless you smoke, of course.”
 of 5 bubbles 495chrisy, 3 weeks ago | Read review
“The Rooms on the third Floor are really quite, there's hardly any noise up on that floor.”
 of 5 bubbles abhinavs818, Sep 16, 2016 | Read review
“sure, choose another hotel”
 of 5 bubbles gwevans, Jul 26, 2016 | Read review
“Pick a different hotel”
 of 5 bubbles c_kadiddlehopper, Jun 14, 2016 | Read review
“There are no bad room locations”
 of 5 bubbles nosbigs, Jun 8, 2016 | Read review
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