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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall

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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
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83 Reviews from our TripAdvisor Community

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Showing 82: English reviews
South Jersey
Level Contributor
61 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel was a horror show. The front desk clerk was friendly enough but the front desk was messy and when we went to our room it was obvious someone had been in there sitting on the bed and there was hair in the bathroom sink. As we were asking to put us in another room a man behind us... More 

Helpful?
Thank gwevans
Stephens City, Virginia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 12, 2016 via mobile

The hotel is just next to Fair Oaks mall and to Metro bus stop. It's very nice clean and affordable stay. The kitchen in room is great facility. It's qlso close to fairfax center. I will definitely stay there again

Helpful?
Thank Sidhu1989
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. It is satisfying to know you enjoyed the location of our hotel and the fully equipped kitchen provided in the room. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Panama City, Panama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 27, 2016 via mobile

The staff was very friendly and helpful, the problem was the room itself. Only smoking rooms were available. Room stank so bad of cigarette smoke we went through two bottles of air freshener. Bed spreads were stained, blankets had burns, cabinets had food from previous guests, and there was food/garbage behind the bed which we found while trying to fix... More 

Helpful?
Thank Karen D
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for taking the time to write a review of your stay. Your comments in regards to our friendly and helpful staff are much appreciated; yet, I was disheartened to read that the room had multiple issues related to housekeeping and pest problems. To prevent this from happening again, my team is deep cleaning every room and also notifying... More 

Travelers are raving about these Fairfax hotels

Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed June 14, 2016

My entrance to the facility foreshadowed my stay. I walked up to the front desk which was unattended. For several minutes I just stood there as there was no bell or way to alert staff that I was there. After approximately 5 minutes a young man came out from the room behind the desk. His full attention was on a... More 

Helpful?
Thank c_kadiddlehopper
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the poor customer service you experienced upon arrival is truly regrettable. We are very sorry for your experience. I met with the staff, and we will retrain our GSR agents to offer higher level of service to ensure that we... More 

Charlotte, North Carolina
Level Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 8, 2016

If you use a hotel as part of your travel experience this hotel may not be for you. No pool or exercise room is on site. However if you need a clean safe updated localation near to mall and Starbucks that saves you hundreds on hotel costs This is a great choice. The staff is well trained and there were... More 

Helpful?
Thank nosbigs
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for your great review. We are so happy to hear that you enjoyed our convenient location and found us to be a great value. We hope to see you again soon. More 

Quantico, Virginia
2 reviews
1 of 5 stars Reviewed May 27, 2016

Absolutely disgusting. Awful odor in the reception and front desk area; even worse in the room. Items that are advertised and supposed to be available for checkout (I. e., coffee pot) are non existent; pots and pans are left in the hallway for hours. Not even a wash cloth available. Coffee is advertised for guests through 9 am, however, coffee... More 

Helpful?
Thank j0hninvirginia
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for taking the time to write a review of your stay. The cleanliness issues and problems with amenities you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that we will coach our staff to ensure we are thoroughly inspecting our rooms and frequently walking our common areas to... More 

Meredith, New Hampshire
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 26, 2016

I like this hotel because it is at Fair Oaks Mall and has easy public transportation access. I do not need to rent a car or depend on others. I like having the ability to rent a room that allows one to smoke in the room.

Helpful?
Thank ABBNH
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

I want to thank you for taking the time to post a review of your experience with us. I’m glad to read that we were able to accommodate your needs and provide you with a comfortable stay! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Nagpur, Maharashtra, India
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 20, 2016

well the place is very well placed right at the fair oaks mall and close to many good eating joints. so that is a plus. But it was really unusual to have absolutely ZERO housekeeping at the cost we were paying. they have a housekeeping every 6 days policy. so though we stayed there for 5 nights, we had none.... More 

Helpful?
Thank cookiemiles
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our spacious rooms and fully equipped kitchens; however, we apologize that our housekeeping policy was not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. For... More 

Seaford
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 9, 2016 via mobile

Light closest to the bed was not working. Even though room is efficiency, there were no dishes, utensils, or pots, including a coffee pot. Only good thing about this room, is that they allow smoking. Just because you smoke, you shouldn't have to settle for a second class room.

Helpful?
Thank Claudia T
Browntown, Virginia, United States
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 1, 2016 via mobile

Thirteen years ago, this is the hotel where most of our family stayed when they came for our wedding. We needed a room there at the last minute yesterday, and were appalled. The linoleum floor in the kitchenette and bathroom was so horribly sticky we had to keep our shoes by the bed all night so we didn't walk on... More 

Helpful?
Thank Carole T
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for your recent review of your stay. Please accept our apologies that your stay was not to our company’s high standards. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In response to your feedback, I will... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall

Address: 12055 Lee Jackson Memorial Hwy, Fairfax, VA 22033-3314
Location: United States > Virginia > Fairfax
Price Range: $79 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Extended Stay America Fairfax
Extended Stay Fairfax
Fairfax Extended Stay
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