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Extended Stay America - Washington, D.C. - Fairfax

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3997 Fair Ridge Drive, Fairfax, VA 22033 (Formerly Extended Stay Deluxe - Fair Oaks)
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1 room 1 adult
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Extended Stay America - Washington, D.C. - Fairfax
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59 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Washington, D.C. - Fairfax
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Toronto, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 12, 2014

The hotel is in a good location and pet friendly. The room was okay overall except for the noise of the A/C. The deal breaker was the small cockroach we found on the floor close to the closet. We are not going back.

Helpful?
1 Thank Skiloy
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax, responded to this review

I appreciate you taking the time to write a review of your experience with us. I appreciate the kind comments about our hotel's location and pet friendly policy. Still, the cleanliness issue you described in your room is unacceptable. As this hotel’s manager, I can assure you that I have already talked to our maintenance and housekeeping staff to take... More 

Stanley, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 5, 2014

My fiancé and I decided to stay up in Fairfax while he had an interview and we found this wonderful hotel. We loved the location and the room was great!! The customer service at the check in desk was great and had no problems what so ever!!! We will definitely stay there again in the future.

Helpful?
1 Thank samantha z
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax, responded to this review

Thank you for taking the time to share your positive experience with us. We are thrilled that you enjoyed your room and that you had a pleasant, problem-free stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay America. We’d love to have the opportunity to see... More 

Vienna, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 2, 2014

Hope no one will experience anything with customer relations because in order to get through to them; you got to say your story hundreds of time and wait period is more than an hour. I had experience a misunderstanding with an agent (who clearly repeated something to me twice and later found out it wasn't true, so I made reservation... More 

Helpful?
2 Thank VIRGINIA906
Mocksville, North Carolina
1 review
5 of 5 stars Reviewed June 17, 2014

Booked thru Priceline was an excellent value. Had everything we wanted, good location, friendly staff. They should have more stars. Will definitely recommend & stay again! There was no restaurant on site but it is not far from some. Only con is the bed was a little hard for me.

Helpful?
Thank Klawn1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax, responded to this review

The staff and I read your review, and would like to thank you for writing such nice comments about our hotel. I truly appreciate your comments regarding the amenities, excellent value and our friendly staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Fairfax, Virginia
1 review
3 of 5 stars Reviewed June 16, 2014

We had huge housekeeping problems during our 9 day stay. Unless you choose the "full service" option for $10/day extra, you only get housekeeping once a week. That means no clean towels, no emptied trash cans, no extra toilet paper for 7 full days. We had to ask for extra towels and extra toilet paper during our stay. And then... More 

Helpful?
Thank Tina H
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax, responded to this review

Tina - Thank you for taking the time to write a review of your stay. The situation you described regarding the smoke detector, hair in the bathroom, food crumbs and the bug are truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have talked to our staff who cleaned the... More 

Roanoke, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 11, 2014 via mobile

I have stayed in several hotels in the Fairfax area including the other Extended Stay hotels, which don't measure up to this one. For the money, you can not beat the value of this hotel. Extended Stay on Fair Ridge Rd. is by no means a luxury hotel, but the rooms are clean and well laid out, the beds are... More 

Helpful?
1 Thank tcsugm
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax, responded to this review

It is so rewarding to read that you had a great stay with us. Thank you for your nice comments about our hotel. I am glad to read that you were pleased with our affordable rates as well as the hotel's location, level of cleanliness, and the different amenities we had to offer. Thank you again for your review. It... More 

Raleigh, North Carolina
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 15, 2014

Room is superb: clean, full kitchen, perfect for families. Breakfast is enough to get you going for your day (grab and go) The comfort of the room, feels like home. No sign were available to indicate about how to get in on off hours, so you may want to have a sign out there.

Helpful?
Thank LucelleStrategie
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Fairfax, responded to this review

Thank you for taking the time to write a review of your stay. The staff and I take pride in creating a memorable “home away from home” experience for our guests. We’re thrilled to hear that you enjoyed our clean rooms with fully equipped kitchens, free grab-and-go breakfast and friendly staff. Thank you for choosing Extended Stay Hotels. We look... More 

New York City, New York
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed April 5, 2014

Pros: Super comfy bed 4 different pillows on each bed so there should be one that's right for you (I particularly appreciate this) Spacious room Kitchen Ironing board/iron Hairdryer Dish detergent! - so many hotels with kitchenettes don't have it for some strange reason. Cons: The single coffee packet was open and should have been replaced The shower had several... More 

Helpful?
Thank dextervhc
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Fairfax, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our spacious suites with fully equipped kitchens at a great value. Still, I sincerely apologize for the level of cleanliness in your room. Please know, I am working with our housekeeping staff to improve our cleaning procedures to ensure your... More 

2 reviews
5 of 5 stars Reviewed November 24, 2013

I stayed in ectended stay fairfax for approximately 3 months.i can say I felt home.the hotel is so nice , clean, next to everything.the stuff is just amazing.starting from.the manager mr.rajish to front desk alina, asan, to gaby, oscar, mrs luz the cleaner.they r just so helpful, whatever u ask for they will provide it immediately.personally I believe any place... More 

Helpful?
Thank keghart3
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax, responded to this review

I would like to personally thank you for taking your valuable and time and efforts to write such wonderful comments on your most recent stay. It's my pleasure to hear such nice comments about the hotel manager, front desk GSR Alina, Ahsan and Gaby; maintenance engineer Oscar; and house keepers Marie and Luz. I look forward to sharing your comments... More 

Williamsburg, VA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 22, 2013

I am now traveling to the DC area almost weekly for business. I have stayed at ESA Fairfax twice and found it to be an excellent experience. The rooms are cozy, clean and well equipped. The staff is very friendly and is quick to respond should you need anything. Even though my job is located in Falls Church, I don't... More 

Helpful?
1 Thank Carol B
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax, responded to this review

It is so rewarding to read that you had excellent experiences during your stays with us. I truly appreciate your comments regarding our very friendly staff members and their quick responses when you needed. I am glad to read that you were pleased with your cozy and clean room, especially the well equipped kitchen, and all of the amenities our... More 

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