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M Star Hotel Covington

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Traveler (24)
Room & Suite (29)
Pool & Beach (1)
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Overview
  • Excellent2%
  • Very good11%
  • Average9%
  • Poor9%
  • Terrible69%
Nov 10, 2017
“disapointed”
Oct 28, 2017
“No one should ever stay here”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Family Rooms
Kitchenette
2 Star Hotel
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Rooms
Jun 3Jun 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (42)
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1 - 5 of 41 reviews
Reviewed November 10, 2017

Stopped here for the night because of road conditions. You go thru a video check in and are given a code to get your key out of a lock box. Room was clean-thank goodness. Large sign in the lobby stated free continental breakfast---NOT--no food to...More

Thank susan c
Response from abvicovington, General Manager at M Star Hotel CovingtonResponded November 13, 2017

We are sorry about your bad experience. The continental breakfast that is stated is at our other property which is where it as always been. If you have stayed with us before like you have stated then you would have known that our breakfast is...More

Reviewed October 28, 2017

Arrived and was greeted by a video screen as all the employees are at another location and this one is not manned. I gave him my name and was told what the box on the walls combination was to get my keys. My ID was...More

Review collected in partnership with this hotel
Thank O6242MEjohnm
Response from abvicovington, Front Office Manager at M Star Hotel CovingtonResponded October 31, 2017

Thank you for your feedback. We do everything to ensure that our guests are satisfied and safe. We are wondering if you said anything to the front desk about this when you were leaving due to not finding any notes from this weekend. If you...More

Reviewed September 17, 2017

I have been trying to get a refund for months. I am from Minnesota and will never be traveling to Virginia again. When I arrived at the hotel, it was infested with spiders, stinkbugs and webs. The room was dirty and out-dated. But really, my...More

Thank noellenoelia31
Response from abvicovington, General Manager at M Star Hotel CovingtonResponded September 18, 2017

We are sorry about your visit. We do take every step to check and make sure the rooms are safe and secure. Being that we live in a wooded area, if there are bugs around, there is not much we can do about that. There...More

Reviewed August 31, 2017

When we went to check in the clerk was on a monitor connected to the motel up on the hill, so we went up there to check in and was told along with the room we got a full breakfast from a menu. The room...More

Thank JC0l
Response from abvicovington, Front Office Manager at M Star Hotel CovingtonResponded September 11, 2017

Thank you for your feedback! We are doing everything we can to make sure that we keep our guests happy and content. We have the virtual check-in at this property due to working for three different properties we cannot be everywhere at once. Thank you,...More

Reviewed August 13, 2017

Never got to stay because I was told I had no reservations made and the people on skype kept refusing to allow me and my family to stay. They would not accept our confirmation number or email they basically told me I was lyingMore

Review collected in partnership with this hotel
Thank Patricia N
Response from abvicovington, General Manager at M Star Hotel CovingtonResponded August 17, 2017

We are sorry about your encounter. If you would like to give us a call and try to sort through things and find out what the mishap was with your reservation we would be glad to help you. We have been extremely busy these past...More

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About
Amenities
Top amenities
Free Parking
Breakfast included
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
$72 - $93 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Smoking rooms available, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
$72 - $93 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Smoking rooms available, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveler (24)
Room & Suite (29)
Pool & Beach (1)
Questions & Answers
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Room Tips
"Tear down, rebuild and have management on site that care"
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"Was not checked in. Was told I had no reservation and hotel was booked solid. I better not get charged for..."
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"Bring earplugs in case the people next door are partying or your husband snores :)"
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"I stayed in one of the very front rooms and would say normally I like to stay in the rear but was completely..."
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