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Country Inn & Suites Chester

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351 Reviews from our TripAdvisor Community

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Showing 351: English reviews
Boston, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We did a road trip to Florida and stayed here overnight. When we checked into the hotel we were given a nice room, by a friendly front desk clerk. The room itself and the bathroom was really clean. The pull-out couch was uncomfortable but apart from that the hotel met our needs.

Helpful?
Thank hroyale
2 reviews
4 of 5 stars Reviewed 2 weeks ago

While the hotel is older and a little worn, the staff is excellent and easy to deal with. They are very accommodating and do everything to make it right. The first night, the room smelled like smoke and we asked to move as it was supposed to be a nonsmoking room; so they moved us and gave us a credit.... More 

Helpful?
Thank Marc F
Level Contributor
6 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

The worst hotel experience ever!! Manager was rude. Kids running from pool onto wood floors in hall (by elevator) and lobby. Rooms not cleaned. Shabby furnishings. No toilet paper or enough towels. Only good thing was attendant "B" at front guest. Beware of this place and run as far as you can get!!!!

Helpful?
Thank Norry370
Crystal L, Manager at Country Inn & Suites Chester, responded to this review

At the Country Inn & Suites Chester, we value all guest feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay for all of our guests. We have reached out to this guest regarding the matter. We use all of guest feedback to make the necessary changes to the hotel to make it better... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Terrible wifi, when the Wi-Fi is actually working I'm gettin speeds that makes dial-up look good. Everything looks very dated and the beds are extremely uncomfortable to sleep on one of the worst experiences I've had for a hotel at this price range.

Helpful?
Thank Brian J
Crystal L, Manager at Country Inn & Suites Chester, responded to this review

Thank you for taking the time to write a review about your most recent experience at our hotel. We are working on having the wi-fi updated and should be completed by the end of the business day on Monday. I do apologize for any inconvenience this may have caused during your stay. In the near future we have plans for... More 

Florence, South Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

I travel to Chester Va weekly for work and I truly enjoy my stay each time. The staff is knowledgeable and welcoming and really go out their to make my stay a pleasant experience. The rooms are clean and comfortable, and area has multiple restaurants and stores within walking distance.

Helpful?
Thank jtkennedy357
Bluffton, South Carolina
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I look for a Country Inn & Suites when traveling because they're usually newer and well-kept. This is the first I've experienced that isn't. In need of refurbishing, the public areas were not clean and bordering on shabby. Although the carpet and upholstered furniture didn't look bad, the room could have been cleaner -- dusty furniture and dirty door jambs.... More 

Helpful?
Thank bms2
Crystal L, Manager at Country Inn & Suites Chester, responded to this review

At the Country Inn & Suites Chester, we value all guest feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay for all of our guests. We have reached out to this guest regarding the matter. We use all of guest feedback to make the necessary changes to the hotel to make it better... More 

Stamford, Connecticut
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed July 19, 2016 via mobile

Upon check-in we were greeted by a very pleasant staff. Check-in was very easy. Got to our room and the heat was on in 100 degree weather. It took for ever for the a/c to kick in. The room was a non smoking room but you can tell it had been smoked in and they heavily sprayed it to get... More 

Helpful?
Thank Steve C
Crystal L, Manager at Country Inn & Suites Chester, responded to this review

Thank you for taking time to write a review about your stay with us at the Country Inn & Suites in Chester Virginia. I am happy to hear about your smooth check in and your staff interaction was pleasant. I took your feedback to our team to address your concerns about your stay. The pool was treated and shocked and... More 

Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 17, 2016 via mobile

I noticed that several of the higher rated reviews came from reviewers that had only 1 or 2 Reviews? That being said, I would do more research before picking this hotel/motel. The facility provided the basic accommodations at minimal cost. After tax, pet fee,etc. cost was $100. The area is a little unsafe, the motel is a little older with... More 

Helpful?
Thank Stephen H
ManagementTeamGM, Manager at Country Inn & Suites Chester, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We apologize for any dissatisfaction during your stay with us. We appreciate the valuable feedback and use this information to continually improve our services. Thank you for your business and we hope you consider staying with us again. Kind Regards, Hotel Management More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Country Inn & Suites By Carlson, Chester, VA! This hotel suits business and leisure travelers alike with a prime location between I-95, Jefferson Davis Highway and West Hundred Road. Make your way to the complimentary, hot Be Our Guest Breakfast buffet, and then check emails with free high-speed Internet access. Families love the heated indoor pool and whirlpool tub for afternoon entertainment, and corporate travelers appreciate having an on-site business center. Ready to get out and explore all that the Richmond area has to offer? See the region's natural beauty at Dutch Gap Conservation Area or get a taste of the fascinating local history at Henricus Historical Park, Castlewood Plantation House and Fort Lee. 100% Non-smoking facility ... more   less 

Additional Information about Country Inn & Suites Chester

Address: 2406 W Hundred Rd, Chester, VA 23831-2303
Location: United States > Virginia > Chester
Price Range: $95 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites Chester 2.5*
Number of rooms: 65
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Also Known As:
Country Inn & Suites Chester Hotel Chester
Country Inn And Suites Chester
Chester Country Inn
Hotel Style:
#1 Best Value Hotel in Chester
#5 Family Hotel in Chester
#5 Business Hotel in Chester
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