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Hyatt Place Richmond/Chester

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Hyatt Place Richmond\/Chester
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269 Reviews from our TripAdvisor Community

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Showing 267: English reviews
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

The room is decent .. No microwave .. Fridge is barely cool. Staff was decent to my boyfriend , but I'm pretty sure it's cause my boyfriends job is a reward member. Food however was excellent but the wait for it was ridiculous for soup a cheese plate, and Monty Cristo sandwich .. Over an hour. The room was clean,... More 

Helpful?
Thank Mary W
Woodbridge, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

Nice hotel the staff here are excellent and always greet you with a smile and are very helpful when asking for local restaurant to eat to a safe place to go and run. I had a small issue with my room however they took care of it quickly. If you nice stress free place to stay this is the place... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank cliffordb937
Norfolk, Virginia
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

When you walk in, you're greeted with an intoxicating fragrance that I can't get enough of. They actually sell their bottles of air freshener & when I went to get one, the guy working the counter was pretty cool & said if you really like it, the secret is febreze linen & sky. Needless to say I was all over... More 

Helpful?
Thank rachael w
Key Largo, FL
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed in a lot of hotels when I was traveling for business so I think I have reasonable expectations when I arrive at a hotel. This hotel met and exceeded my expectations. Karen at the desk was very friendly and efficient- she greeted us each time we left or came back, which is nice. The lobby/bar/breakfast area is nice... More 

Helpful?
Thank Suzette100
hyatt-richard, General Manager at Hyatt Place Richmond/Chester, responded to this review

Thank you for your kind comments. It is interesting that you mention the over presence of the phones in the rooms, as Hyatt has also observed this and we are cutting the number of phones to one in the future. Again, thank you for taking the time to respond to your stay at the Hyatt Place Chester. We certainly hope... More 

Kill Devil Hills, North Carolina
Level Contributor
89 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Even though they were in process of resurfacing the parking lot they made every endeavor not to inconvenience any guests. The check in was quick. The room was next door to room we stayed last trip, and that corridor is very quiet. The room is HUGE, laid out well and very comfortable. The front desk staff are all very pleasant... More 

Helpful?
Thank Alice A
York, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The floorplan is very good. The room is roomy and has all of the amenities that I needed. However, the refrigerator was barely cool. And the furnishings seem a bit old. Service at the front desk was rather slow. But, the staff were pleasant enough.

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank JustJenniT
Marlton, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Friendly staff, clean, and quiet rooms. Great location - close to the highway, but not too close. We stay at this hotel EVERY time that we travel through the area. Walking distance to Wawa and restuarants. Perfect for the overnight traveler!

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Robert H
Brunswick, Maine
Level Contributor
66 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Got to the room and went to put food in the fridge and found a used coffee cup. No microwave. Not clean, especially tub. Had asked for the sofa bed to be made up, but it wasn't, and the desk clerk said they didn't do that. They could have contacted me and said so. Called down for a blanket, and... More 

Helpful?
Thank beastlycold
Plymouth, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

I spent 12 nights at the hotel. No one mentioned a rewards program at reservation (over the phone), check-in, or check-out. I found out about the rewards program afterwards, but Hyatt won't honor past stays no matter how recent and despite the length of stay. I contacted a representative and her supervisor neither would budge. It's disappointing Hyatt doesn't promote... More 

Helpful?
Thank benjamanschmidt
Richmond, United States
2 reviews
4 of 5 stars Reviewed 4 weeks ago

This was my husband and I second time staying in this hotel and the second time was better then the first. The staff was very knowledgeable and professional. The breakfast is very good. It is a great place to stay and relax. Great for a weekend get away.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Tawanda H
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Golf course
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Hyatt Place Richmond/Chester

Address: 13148 Kingston Ave, Chester, VA 23836-5725
Location: United States > Virginia > Chester
Price Range: $123 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Richmond/Chester 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hyatt Place Richmond/Chester Hotel Chester
Hyatt Place Chester
Hyatt Chester
Chester Hyatt
Hotel Style:
#2 Family Hotel in Chester
#3 Green Hotel in Chester
#4 Business Hotel in Chester
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